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Training Strategies: Optimization Schedule, Competency Checklist, and Scorecards.
Training Strategies: Optimization Schedule, Competency Checklist, and Scorecards.
North Country HealthCare
• Anabel Ledford, EHR Department Lead
• Sabrina Lakin, EHR Specialist
About North Country HealthCare
• In 1991 NCHC was founded by a group of local healthcare providers and administrators.
• Flagstaff Location “Free Clinic Services” in 1991.
• In 1996 became a Federally Qualified Health Center (FQHC).
• Services 14 communities across Northern Arizona.
• Services include Mobile Unit (school base and other organization employee health), Behavioral health integration, Behavioral Health Services, Prenatal Care, Ultrasounds, Pediatric Care, Family Medicine, Urgent Care, Radiology, Dental, Physical Therapy, Acupuncture, OMM, Telemedicine, and Pharmacy.
• Outreach Services: PWW, RESEP, HIV, NACASA, FIT, Ryan White, Hepatitis C, PT INR, Diabetic Nutrition, SBIRT, Care Management, Hermosa Vida, and many more.
Training Strategies
Training
•Onboarding new users for basic training
•Department specific additional training
Audit
•Chart reports
•Competency tool
•Clinic specific inconsistency review
Optimization
•Block clinic time
•User tips and preferences
•Navigation and documentation
•User request for specific topic review
Training
Basic EHR Training
Training
Basic EHR Training
Job Role Specific Training
Basic EHR Training
Job Role Specific Training
Training
Basic EHR Training
Job Role Specific Training
One on one additional training as requested
Audit
Reports and Chart Audits
Audit
Reports and Chart Audits
Optimization Checklist and Shadowing
Audit
Reports and Chart Audits
Optimization Checklist and Shadowing
Scorecard
Optimization
Team approach:
Manager
Provider Clinic Lead
Front office
Back Office
Providers
Optimization
Presentation:
Topics based on areas in need for
improvement.
Quality measures.
New workflows, new applications, etc.
Optimization
Shadowing:
Navigation
Documentation
Tips
Q&A’s
Follow up…
A copy of the Provider Optimization checklist is given to Provider, CMO, Clinic
Lead and Manager. This is also used in their reviews.
Back office staff receives optimization checklist as well as Clinic Manager and
Supervisor. Also used in their reviews
Based on score card follow up is scheduled.
Optimizations are done every 90 days for each clinic.
New topics are added quarterly.
The results…
Better Navigation
Improvement in documentation
- Increase in productivity.
- Less time charting after
hours.
- Quality of patient care!
