36
Cisco Connected Workplace Transformational Workplace Head, Capital Program Mgmt APJ Lisa Ng
Cisco Connected Workplace
Transformational Workplace
Head, Capital Program Mgmt APJ
Lisa Ng
Global Headcount*
84,424 persons housed( 3435 in Q1)
68,865 FTE PH(3061 in Q1, 73,203 all employees)
37% Engineering
20% Sales
19% Services
24% all others
Global Portfolio*
23.5 million sq. ft.(44% owned)
62% Americas
16% EMEAR
22% APJCI
93 countries290 metros
489 buildings
San Jose Headcount
21,685 persons housed(-439 in Q1)
15,741 FTE PH (-611 in Q1, 15,839 all employees)
41% Engineering
4% Sales11% Services
44% all others
San Jose Portfolio
7.3 million sq. ft.
(74% owned)
54 buildings
*Includes NDS, Meraki and LR impacts
As of 10-16-13
Real Estate Transactions
Workplace Solutions
Capital Program Mgmt
Facility Mgmt and Services
Customer Relationship Mgmt
Sales Support -EBCs
WPR
Strategic Planning
Functional Responsibilities
Why CCW?
Work Styles Have EvolvedWork anytime, from anywhere
103.0
84.4
49.6
100%
82%
48%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
10
20
30
40
50
60
70
80
90
100
Seats in Portfolio Seats 'Assigned' (PH) Average Seats Utilized
Seats
(000s)
Global Office Space Utilization
Unused
Total
Capacity
Unused
“Assigned”
Capacity
Cisco Work Styles
1. Highly Mobile 2. Campus Mobile
3. Remote/Distant
Collaborator
4. Neighborhood
Collaborator
5. Workstation
Anchored
Highly mobile; Travels
extensively to customer
and partner locations;
frequently interacts with
customers
Internally mobile;
Interacts cross-
functionally in face-to-
face scheduled
meetings; Often in
leadership roles
Non-mobile employee
who works frequently
with remote colleagues,
and frequently works
from home
Neighborhood-based
employee who is mobile
within the group area;
interacts with,
coordinates and
manages teams
Desk-bound, non-
mobile employee who
performs highly focused
individual work; some
team interaction
22
4
44
6 4 4
58
19
8
4
19
16
8
4
11
14
9
28
10
16
29
31 5032
10
19
24
33
15
38
33
3339
13
28
18
49
512
24
13 14
5
25
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CA_AdvancedServices(n=1301)
CDO Consol(n=2478)
Cisco Services(n=249)
CorporateComms(n=182)
Finance, WPR& Admin(n=334)
Legal (n=52) Operations(n=1184)
WW Sales(n=1567)
GlobalPopulation(n=7612)
1. Highly Mobile 2. Campus Mobile 3. Remote/ Distant Collaborator 4. Neighborhood Collaborator 5. Workstation Anchored
Work Styles by Organization (2012 WPS)
Mobile vs. Remote vs. Fixed Work Styles (2012 WPS)
53
41
78
60%
45
37
54
85
56
28
10
16
29
31 50
32
10
19
18
49
512
24
13 14
5
25
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
CA_AdvancedServices (n=1301)
CDO Consol(n=2478)
Cisco Services(n=249)
Corporate Comms(n=182)
Finance, WPR &Admin (n=334)
Legal (n=52) Operations(n=1184)
WW Sales(n=1567)
Global Population(n=7612)
Mobile Remote/Distance Collaborator Fixed
We are only
5 years away
from the Net Gen
entering the
workforce.
Traditionalist Boomer Generation X
1928–1945 1946–1964 1965–1980 1980–2000 2000–20??
Net Generation
Millennials
Cisco Work Culture
41%
52%
50%
89%
47%
6%
collaborate with people in different time zones
telecommute at least once a week
classified mobile workers
work in a fully remote manner
work in a different location than their manager
of our employees work outside the U.S.
Source: Cisco Work Profile Survey, 2012
2010 Cisco Connected World Report
Source: The 2010 Cisco Connected World Report
Participants preferred jobs with workplace flexibility and remote
access at lower salary to less-flexible jobs at higher salary.
Nearly half with remote access worked up to three extra hours
a day; a quarter worked four or more hours.
Three of every five employees (60 percent) believed it was
unnecessary to be in the office to be productive. This was
especially true in Asia and Latin America.
Two of every three employees (66 percent) expected IT to
allow the use of any device -- personal or company issued - to
access corporate data anywhere, at any time.
Click here for further information.............
What is CCW?
Workplace Design Strategy
Quadrant 1
Effectiveness
Work performance and productivity
Quadrant 2
Engagement
Employee engagement /
retention
Quadrant 3
Efficiency
Portfolio utilization and services improvement
Quadrant 4
Environment
Reductions in energy demands
and CO2 emissions
Cisco
on
Cisco
3 Concepts Combined
Technology
Cisco Connected Workplace
Policy
Environment
Flexible Work Practices
Part Time Employee works less than full-time hours
Telecommute Work performed outside of a Cisco office
Off / On
RampEmployees pauses work at Cisco for a 1-2-year period
Flex Time Variation in when work is completed
Global Space Policy
Space Policy
Global Space Policy transforms Cisco’s workplace occupancy model from individual to group assignment.
A group assigned workplace provides flexibility and choice to the business while increasing the utilization of our assets.
Global Space Policy aligns with current work practices and does not require a change in current flexible work practices.
Enabling Messaging and MobilityAnywhere on any device
Single voice
mailbox across all
phone numbers
Simultaneous
ring on all phonesSeamlessly move
calls between
mobile and
desktop phones
Extend your
office phone
Place mobile
calls through
Cisco UCM
PCs & Macs Android & iOS Tablets Smart Phones
Explosion of Mobile Devices
Total Adoption to Date – 23.8k
Accounts
3,1
47
5,8
81
9,1
79
11
,65
1
13
,86
5
15
,30
2
16
,15
6
16
,48
0
16
,83
3
17
,48
8
18
,06
7
19
,19
5
20
,61
9
22
,06
6
23
,52
8
23
,98
6
-
5,000
10,000
15,000
20,000
25,000
30,000
CVO Service Adoption History
Rapid adoption of (CVO) Cisco Virtual Office capabilities.
The Enterprise Becomes Social
Employee CollaborationCustomer Collaboration
Any Time, Any Place
Video Becomes Pervasive...
Across All Devices
The New Collaborative Workspace
Mobile, Social, Visual, Virtual
SUSTAINABLE MANAGEMENT TEAMS
“SMT’s’ are local governance structures established to assure
the ongoing success in group assignments as determined by the
Global Space Policy. SMTs are comprised of an Office Council
of local business representatives and the WPR & HR teams that
support them.”
Proof of Concept
People
Prefer environment: + 77%
Improved communications: + 82%
Workforce satisfaction: + 82%
Ease of finding quiet space: + 62%
Ease of finding meeting room: + 80%
Financials
CAPEX Cable and IT Infrastructure - 50%
CAPEX for furniture - 55%
Space reduction for headcount - 30%
Return on Investment < 3 yrs
Combining collaborative and networking technologies with an open floor plan
and an emphasis on mobility — reconciling productive working patterns with environmental responsibility.
Sustainable Workplace at Cisco
Estimated Energy Efficiency
Gains with Connected Workplace
Number of Employees
Traditional
Office
300
Cisco Connected
Workspace
Percent
Change
40033%
Increase
Connected Electrical Load
(watts/square footage)2.6 1.7
36%
Reduction
Connected Electrical Load
(watts/employee)432.9 178.7
58%
Reduction
Total Connected Electrical Load
(watts)127,169 71,476
44%
Reduction
Total Cooling Loads (BTUs) 433.646 243,73344%
Reduction
Total Cooling Provision Tonnage 36 2044%
Reduction
How do we implement CCW?
Solution Development
Heat maps provide building historical usage data
Data is used to populate the CCW Programming Template which provides breakdown and ratio’s of all space types
Universal Planning Guide provides high level performance specifications
Understanding Resistance
That
’s Yo
ur Jo
b!
I’m an
Engineer!
What about my equipment?
I’m a
Dire
cto
r!
…but I can’t
work in that
Environment!Everything I do
is confidential!
That might be
fine for Sales but
it won’t work for me
But I’m
at m
y d
esk
eve
ry d
ay!
This isn’t fair!
I don’t care what the policy says,
just give me what I want.
This is just one more
thing that Cisco is taking
away from its employees
Give me my own
desk or I’ll
quit!
No!I’m going to just
work from home
and never go to
the office again!
I was promised an
office when I was hired
I w
on
’t g
et
an
y r
esp
ect
wit
ho
ut
my
ow
n o
ffic
e
Change Management Curve
Su
pp
ort
fo
r C
ha
nge
Time
Sponsors Consumers
No
Commitment
Let it Happen
Passively
Helping
Actively
Helping
Making it
Happen
Institutionalize
UnawareUnderstanding
Self Concern
Hands on Trial
Acceptance
Internalization
Change Management
High-Level Strategy Timeline and Activities
Leader Meetings
Orientation Meeting
Town Hall
Steering Committee
Kickoff
Project Brief Approval
Steering Committee
Meetings
Design Development/
CDs
CM Activities &
Project Comms
Change & Readiness
Activities
Construction
Steering Committee
Meetings
SMT Establishment
Move-In Support
CCW Adoption &
Sustainment
SMT Meetings
3-4 months 3-4 months 2-3 months 1-3 months
Business Insight
Workshop
Closing Thoughts
33
http://www.youtube.com/watch?v=uTqXVsn5EpI
Thank you
