Transforming the business of life sciences to help transform the lives of people around the world

Life sciences companies are dedicated to improving the health and well-being of people across the world. While the industry has made significant progress across many medical conditions, there continues to be tremendous opportunity across many disease areas and patient populations, including those whose needs are not being met. Oncology, cardiology, neuroscience and immunology are just some of the areas that hold promise today.

As life sciences companies continue their search for novel health solutions, they face growing consumer, portfolio, regulatory and

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operating challenges creating unprecedented complexity and opportunity. For these companies, finding the best and fastest path to high performance is essential to create and sustain competitive differentiation and market dominance.

With more than 10,000 professionals dedicated to life sciences working in more than 50 countries, we help companies overcome industry challenges, achieve business objectives, drive sustainable growth and, in doing so, deliver life-enhancing health solutions for patients, families and caregivers.

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Biopharmaceutical and medical technologies companies must respond to pressing challenges, from patent expiry to health care reform. Accenture collaborates with clients globally to drive bold growth, maximize pipeline productivity, embed sustainable cost reduction into the organizational DNA, and deliver better outcomes by improving customer and stakeholder interactions.

We help life sciences companies deliver high performance by:

Bringing the full strength of our consulting, technology and outsourcing capabilities.Unlike other companies, we bring a full suite of end-to-end capabilities infused with extensive industry knowledge and an understanding of today’s most pressing challenges—and opportunities.

Collaborating to transform how they do business across the value chain. It is about working hand-in-hand—from revitalizing research and development, securing supply chains and transforming commercial models to helping employ critical new technologies and getting seamless back-office support. Not only do we collaborate with clients, but we draw on our long-standing relationships with market-leading technology vendors to provide clients with early access to new technologies that can accelerate business innovation.

Collaborating with clients across segments, around the world

Identifying the highest growth opportunities.We are committed to working closely with life sciences clients to help prioritize and pursue opportunities to deliver value faster in the areas aligned with their strategic priorities. In many cases this includes helping clients to seize growth and penetration opportunities in emerging markets.

Working as our clients need us to.We understand that every client has unique needs, cultures and expectations of our relationship with them. We translate this understanding into deals where we share risks and rewards. Through value/risk-sharing engagements with our clients, portions of our compensation are directly tied to our success in delivering concrete, measurable improved outcomes. We also offer managed services arrangements where we provide an ongoing service to clients and our compensation is based on usage and outcomes.

Accenture works with life sciences clients in more than 50 countries.

We work with clients to deliver high performance across the following industry sectors: •Pharmaceuticals

•Biotechnology

•Generics

•MedicalTechnology

•MedicalDevices

•ConsumerHealth

•Regulators

•Wholesalers

•Distributors

•ServiceProviders

Accenture life sciences clients (partial list): Abbott

AstraZeneca

Baxter

Bayer

Boston Scientific

Cardinal Health

Daiichi Sankyo Company Limited

Eisai

Fresenius

Getinge

GlaxoSmithKline

Merck & Co

Merck Serono

MedShare International

Novartis

Nycomed

Philips

Pfizer

Sanofi-Aventis

Sigma Tau

Smith & Nephew

Siemens Healthcare

Roche

Shire

Takeda Pharmaceuticals

Teva

Global reach, industry impactWe rely on our strong industry knowledge and unique tools and assets to bring clients outcomes they need to get ahead in today’senvironment.TheAccentureGlobalDeliveryNetworkisone of these unique assets. The Network comprises more than 100,000 professionals at more than 50 delivery centers and at client locations worldwide. Our professionals use Accenture’s comprehensive industry process models to streamline and industrialize service delivery. These industry process models create value for our clients by improving organizational clarity, consistency, productivity and execution. This deep bench strength and our proven process models have fueled more than two decades of offshore delivery success. We continue to mobilize key resources in new emerging low-cost centers. At ourLifeSciencesCentersofExcellenceinIndiawearefocusedon creating and delivering solutions for the life sciences industry.These24x7centers,locatedinBangalore,Mumbai,ChennaiandGurgaon,offerworld-classcapabilitiesincludingdeep regulatory domain capabilities, deep managed markets competencies and industrialized domain training.

We have worked with:

•Morethan90percentoftheFORTUNEGlobal500pharmaceutical companies.

•All10ofthetop10globalbiopharmaceuticalcompanies.

•Fiveofthetop10medicaltechnologycompanies.

•Clientsinnineoutofthe10topdiseaseareas.

•125+publichealthorganizationsinmorethan20countries.

•Eightofthe10largestBlueCrossBlueShieldplans.

•Nineofthe10largestnon-Blueshealthplans.

•21ofthe25largesthealthplansintheUS.

•Sevenofthe10largesthealthproviders.

•MajorNGOs,includingAshoka,Oxfam,UNAIDSand many others.

•Governmenthealth(ONC,CDC,SSA).

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Services to transform life sciences

Strategy and governanceAs the industry responds to a changing and challenging market environment, Accenture works with life sciences companies to move from issues to outcomes through a broad spectrum of management consulting services that can help drive growth, cost and operational excellence, and competitive differentiation.Combininghands-on industry experience with strong business research and understanding, the focus is on putting insights and innovation into action to help clients achieve high performance.

•Weassessthemarketenvironmentandidentify strategic opportunities and value chain impact.

•Ourteamshelpclientstodrivegrowththrough geographic expansion into new markets.

•Accenturebringsextensiveexperiencehelping life sciences companies move successfully through mergers, acquisitions and alliances—working from pre-deal analysis to cross-company collaborations.

•Ourteamsareleadingthewayindeveloping new business models to reflect the industry’s move toward evidence-based medicine and the new role of medical.

•Accenturebringsrobustandindustry-specific capabilities in brand, market and customer strategy and analytics, working with clients on mature product optimization, new product launches, pricing strategy, and customer and patient insights.

Research and development The world’s leading life sciences companies turn to Accenture’s globalR&Dbusinessandourdedicated professionals to help drive productivity, optimize success rates and improve quality and value by transformingR&Dandmakingthemost of innovation to bring life-enhancing medicines to patients.

Our team combines extensive consulting, technology and outsourcing capabilities with skills in discovery, preclinical, clinical and regulatory/safety sciences, pharmacovigilance and medical affairs for a unique, end-to-end approach to helping our clients operationalize innovation.

•Accenturebrings20yearsofoffshoredelivery success including experience in clinical development services (e.g.,clinicaldatamanagement,biostatistics,medicalwriting,etc.),pharmacovigilance and regulatory.

•Accenturehas1,000R&Dbusinessprocess outsourcing resources in India, with 500 people skilled in pharmacovigilance and regulatory.

•Weprocess150,000adverseeventsand 200 pharmacovigilance aggregate reports annually, and we have processed 4 million clinical research case report forms.

Supply chain and manufacturing Accenture helps life sciences clients improve the supply chain by working with suppliers and customers in new regions and emerging markets, readjustingcapacitytohandlenewtypes of products and diversifying channels to ensure that essential products reach the market at speed.

Accenture now helps to manage and operate supply chain management functions for approximately 20 world-class companies and organizations.

•Reducedsupplychaincostsof25percent(oralmost$4billion)foramanufacturer—while simultaneously reducingstockoutsfrom9.4percentto2.1 percent.

•Weworkonsupplychainmanagement with 17 of the global life sciences top 25.

•In2010,wepartneredwithmorethan40 biopharmaceutical, generics and medical technology companies to design and deliver programs across the supply chain management value chain.

•CentersofExcellenceineachsupplychain domain.

Accenture Life Sciences offers a range of services and solutions. We bring unique, end-to-end capabilities that reflect our recognized position as a global management consulting, technology services and outsourcing leader. Our team has an experienced perspective that helps clients solve today’s most pressing challenges by connecting business understanding with technology know-how and innovation.

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Sales and marketing Accenture helps life sciences companies revolutionize the customer experience by developing new sales and marketing models where customer insights and analytics drive decision-making and new ways of interacting and collaborating. We also help clients address changes in the commercial environment and capitalize on new and emerging analytic, digital and mobile strategies and solutions to dramatically improve the effectiveness and efficiency of their sales, marketing and commercial organizations.

We provide services ranging from commercial and strategy development, sales to service effectiveness and managed markets, all the way through to commercial services, where we help life sciences companies create a “commercial back office” to reduce costs and improve effectiveness. Through these efforts, we help improve the value of every customer interaction, differentiate the client’s brands in the marketplace and drive profitable growth throughout the product and solution lifecycle.

•Weworkonsalesandmarketingwitheightofthe12FORTUNE500pharmaceutical companies.

•In2010,Accentureworkedwithmorethan 45 pharmaceutical and medical technology companies spanning nearly 600 programs to improve their sales, marketing and commercial organizations.

•Weprovidesalesandmarketingservicesandsupporttoclientsin19countriesand spanning five continents.

•Wehavehelpedsixofthetop10pharmaceutical companies improve sales force and service effectiveness.

•Weprovidedigitalandmobilestrategiesand/ services to half of the Top 10 global pharmaceutical companies

•Accenturehasworkedwith7ofthetop10 global pharmaceutical companies inManagedMarketsandsuccessfullycompletedmorethan80ManagedMarketsprojects.

IT services and transformation Accenture helps life sciences clients tackle both core and transformative IT challenges. We have deep experience delivering time- and cost-saving solutions across systems integration, application and infrastructure outsourcing. We also bring deep life sciences technology consulting and strategy skills to the thousands of technology programs we’ve successfully delivered.Further,wehelpourclientslook at technology anew, seeing it as an enabler of transformation and an innovation driver. Our IT transformation services focus on reshaping the direction of IT to maximize shareholder value, drive business value and enable operational excellence both for the near and long term. By running IT like a business and delivering technology solutions aligned with businessobjectives,wehelpourclientseffectively address their organizational challenges related to processes, technology and culture.

•Clientsbenefitfromouralliancerelationships with technology leadersincludingOracle,SAPandMicrosoftaswellaskeyindustry-specific software providers.

•OurAccentureTechnologyLabsalignemerging technology trends with business opportunities to help move the industry.

•GartnerpositionedAccentureinthe Leader’s Quadrant for Offshore ApplicationServicesinEuropeandNorth America.

•MetaGroupranksAccenture No. 1 in data warehousing and business intelligence.

Enterprise business process outsourcingAccenture works with clients to develop co-sourcing, shared services, and business process outsourcing (BPO)initiativesacrosstheenterprise.BPOisavaluablestrategyforlifesciences companies seeking new ways to control costs, reduce risk, foster collaboration and increase transparency. Our standardized BPOservicesincludeFinanceandAccounting,HumanResourcesandLearningandProcurement.

We also help pharmaceutical, biotechnology and medical technology companies use infrastructure outsourcing to help increase efficiency, lower costs and enhance competitive differentiation. Accenture also offers application development and maintenance and infrastructure management to help drive measurable value for life sciences companies, enabling them to better focus on their core business.

•Wehavemorethan33,000employeesserving400BPOclientsfrom50+deliverylocationsthroughout the world.

•AccenturewasnamedNo.1OutsourcingProviderbytheInternational Association of OutsourcingProfessionalsin 2010 for the third year in a row.

•AccenturewonBestGlobal ServicesandBestBusinessTransformation in the 2011 OutsourcingExcellenceAwards.

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Strategy and governance• Mergers&acquisitions• Globalization–emergingmarkets• Operatingmodel&governance

•Sustainability•Rapid&sustainedcostmanagement•Functionalprocessstrategy•Mobilestrategy

• Marketandproductportfolio - Brand strategy and product launch - Mature products - Licensing & business development

Research and development• R&Dstrategy - Performance improvement - R&D cost takeout/sourcing - Portfolio management

• Drugdiscovery&preclinicalservices - Discovery/preclinical operating model

Design/implementation - Discovery/preclinical systems integration

• Clinicalservices - Clinical operating model design/

implementation - Clinical systems integration - Clinical BPO (CDM, bio-stat

programming, medical writing)

• Safety,regulatory&submissionsservices - Safety & regulatory operating model

design/implementation - Safety & regulatory systems integration - Regulatory BPO - Pharmacovigilance BPO

• R&DIT - CIO agenda/IT strategy - IT standards management - R&D application development

& management

• CrossR&Dcapabilities - Project & resource management - R&D analytics - Standards management

Supply chain and manufacturing• Supplychainstrategy - Inventory optimization - Sourcing & procurement - Manufacturing strategy - Supply chain network strategy - Operating model design/sales &

operations planning - Quality & compliance strategy

• Strategiccostreduction - Supply chain outsourcing - Supply chain analytics - Procurement BPO - Quality & compliance

• Supplychainsolutions - Supply chain systems integration

services - Value-driven ERP - Secure supply chain - Perfect plant/MES/LIMS - Quality systems

Sales and marketing/commercial services• Commercialstrategy - Go-to-market model design - Operating model design - Customer & brand strategy - Product strategy & launch

• Analytics&informationmanagement - Customer lifetime value and

profitability analytics - Contact & message effectiveness - Multichannel analytics - Master data & information management - Pricing optimization - Systems integration services

• Commercialservices - Accenture Analytic Services - Accenture Content Services - Accenture Data Services - Accenture Digital Services - Accenture Sales Support Services

• Marketing&digitalservices - Campaign management - Digital platform & services - Digital assets & marketing

resource management - Social media strategy

• Pricing&marketaccess - Contracting & pricing - Commercial account excellence - Commercial pull-through & promotion

• Salesforce&serviceeffectiveness - Closed loop marketing and analytics - Sales strategy & process design - Sales enablement & innovation (SaaS) - Sales force optimization

IT services and transformation• ITstrategy - Operating models/enterprise architecture - IT transformation - IT process excellence - Enterprise analytics - Cloud computing - Mobility

• Lifesciencessystemsintegrationservices - Research & development - Supply chain & manufacturing - Sales & marketing/commercial services

• Applicationdevelopment&management - Process & information management - Application testing & maintenance - Application outsourcing - Platform development

• Integration&infrastructure - M&A integration factory - Legacy rationalization and modernization - Systems integration and technology

architecture - Data center - Workplace enablement & network - Infrastructure outsourcing

Enterprise business process outsourcing• Finance&accounting • Humanresources • Learning

Our services span from strategy through implementation and include the following focus areas, among others:

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Bringing a spirit of innovation

We are proud of our legacy of game-changing outcomes that have reshapedtheindustry.Forexample,Accenture broke ground as the first to deliver offshore clinical data management services and end-to-end pharmacovigilance services. We were also the first to pilot Japanese language adverse event data entry offshore.

Innovation forms the foundation of the life sciences industry—and it forms the core of our work bringing new value to clients. Our focus is on helping life sciences companies to combine traditional product development innovation with other areas, including process and service innovation, unique sales and marketing go-to-market models and new ways of working.

We share our ideas and insights with them so that they can achieve corporate-wide transformation, identify high-growth areas, generate improved shareholder value and achieve high performance.

Digital deliveryWe are making investments to innovate in the commercial space through a new LifeSciencesDigitalContentPlatform—amarketing and sales offering that allows our clients to deliver disease and product content to physicians and patients at speed, and in a cost-effective way. This includes tapping new channels, and developing content capabilities and end-to-end operating models, with heavy reliance on our GlobalDeliveryNetwork.

Easy remote mobile authentication Manufacturersworkhardtoensurethe quality and authenticity of their products but too often are essentially disconnected from the product by the time it reaches the consumer. Accenture EasyRemoteMobileAuthenticationlets customers use mobile devices to capture information about a product and quickly and securely check with the manufacturer to confirm it is genuine. By making this application available to consumers, manufacturers can help protect their customers while helping to strengthen confidence in their products, increase revenues, reduce risk and build high-performance businesses.

Accenture’s broad services are backed by our commitment to relentlessly pursue innovation so that we can deliver quality outcomes to our clients.

Analytics fuel high performance in life sciencesAccenture is helping life sciences companies use analytics to capture real-time, relevant data that informs the decision-making process to ultimately improve business outcomes. We have developed several proprietary analytic assets, including theAccentureAnalyticsSubscriptionEnvironment(AASE).Ithelps life sciences organizations use analytics at much higher levels of capability by leveraging infrastructure, applications andsupportasneeded.AASEputscontrolovertechnologydecisions squarely in users’ hands, shortening the time it takes to deliver analytical solutions and improving the quality of the results. This capability can also allow life sciences companies to test complex solutions to see if they merit investment by generating solid long-term results.

We are putting our analytics tools and experience to work for clients. Accenture worked with a large global pharmaceutical company on a groundbreaking program to improve the entire patient experience and overall adherence by leveraging insights obtained through the integration and analyses of “real-world” data points. The company partnered with a large community oncology practice to share and analyze data to test the hypothesis, and measure the effectiveness, that non-medical support services positively impact chemotherapy adherence. This relationship allowed the company to generate insight of the statistically significant correlation between a service type and adherence. The knowledge gained was enabled by the oncologypractice’sabilitytocustomizetheirEMRtocapturerelevant data points, change their business processes to ensure a high level of data quality and their expertise for/experience with delivering the services being tested.

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Groundbreaking outsourcing for a global pharmaceutical companyAccenture’s experience as a trusted R&Doutsourcingproviderincludesour role in one of the largest-scale outsourcing arrangements in the pharmaceuticals industry. A leading global pharmaceutical company—and long-time Accenture client—embarked on an overall transformational program that made improving their cost profile and gaining additional capacity key priorities.

The company selected Accenture’s outsourcing support in three functional areas: clinical operations, pharmacovigilance and IT application support. Working closely with the client, Accenture established a global capability in only eight months. This helpedthecompanyincreaseitsR&Dpipeline capacity while reducing its unit cost, and helped it to strengthen its position as one of the most productiveandrespectedpharmaR&Dorganizations in the world.

Global medical device company enterprise resource planningAccenture has been collaborating with a global medical device company for more than 15 years to assist with the design, implementation and support of numerous enterprise solutions used on a global basis. This effort includes the enterprise resource planning and product lifecycle management solution used daily to support the engineering, manufacturing, supply chain, sales and financials processes on a 24/7 basis.

Powering results for life sciences clients

Accenture has also provided assistance building and supporting a remote monitoring solution used by one of the device manufacturer's product lines.

Global life sciences company builds a global digital operating modelIntent on growing its business, this global life sciences company wanted to move from a local, siloed approach to a more efficient, global digital operating model to support the digital strategies of all its markets and business units.

Working with Accenture, this company designed a new global shared service to provide core digital capabilities and services, including web development, content services and analytics services, as well as support and maintenance. Supportedbyacommontechnologyplatform, this global digital service is expected to drive quality and speed in execution of digital campaigns by driving standardization and asset/content reuse across markets and brands.

The model centralizes select functions from local client business units, third-party agencies and technology companies, providing increased scale, agility, speed and state-of-the art digital and analytical services. The new model will help the company deliver itsdigitalprojectsfaster,executethem more consistently across the organization and quickly leverage digital innovations as they become available. It also will provide local support and customization through geographic hubs. The client expects to achieve a more than 150 percent rate of return over a three-year period.

A successful M&A transition for a leading pharmaceutical companyAccenture’s strategy development initiative with a leading pharmaceutical company reflects the strategic acumen that Accenture professionals bring toM&Atransformation—andthecollaborative spirit of our working approach.

After a merger, the company recognized that it was at a turning point. Its product mix and therapeutic areas of focus were changing. The company turned to Accenture to help develop a multiyearR&Dstrategythatestablisheda common language and focus to help align leadership teams. Accenture helped define a new productivity model that detailed the cycle times between majorprojectphases,plannedorprospective success rates, cost to move, quality measures, investments—and ultimately—the pipeline needed to support product launch goals.

The comprehensive strategy is helping this client achieve a more balanced set ofinvestmentsacrosstheR&Dlifecyclewhile supporting the broader business strategy, managing risk and fueling growth after a merger.

From this commitment to innovation comes an equal focus on delivering world-class, high-quality outcomes.

In relentless pursuit of helping life sciences companies transform their businesses—so they can transform lives Life sciences companies are challenged to accomplish their mission to better people’s lives amid a changing global health care environment and shifting economic realities that impact portfolios, customers and operations. Accenture collaborates with companies to transform how they do business across the value chain.

Bringing our global reach, industry expertise and deep capabilities in technology, consulting and outsourcing,

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we help life sciences companies discover and bring new products to market, design and implement more innovative ways to reach stakeholders and enable more cost-effective and productive operations so they can drive business goals, and, ultimately, achieve high performance.

Our clients transform people’s lives. Accenture helps our clients transform their businesses.

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Mike Rainey Global Life Sciences Industry Managing Director +1 727 897 4501 michael.a.rainey@accenture.com

Anne O’Riordan Life Sciences APAC Industry Managing Director +85 2 2249 2643 anne.oriordan@accenture.com

Kay Formanek Life Sciences EALA Industry Managing Director +31 20 4938891 kay.n.formanek@accenture.com

Amy Loftus Life Sciences North America Industry Managing Director +1 267 216 1670 amy.t.loftus@accenture.com

For more information, please contact:

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Accenture, its logo, and HighPerformanceDelivered are trademarks of Accenture.

About Accenture’s Life Sciences Practice OurLifeSciencesindustrygroupworkswith pharmaceuticals, biotechnology, medical products, medical technology, regulators, distributors, wholesalers and other companies to help bring life-enhancing health solutions to people around the globe. We provide consulting, technology and outsourcing services across the entire life sciences value chain, from large-scale business and technology transformation to post-merger integration. Our key offerings include:ResearchandDevelopment,including pharmacovigilance and regulatoryoutsourcing;SupplyChainandManufacturingOptimization;andMarketingandSales,includingcommercial services, analytics and digital marketing.

About AccentureAccenture is a global management consulting, technology services and outsourcing company, with more than 215,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010. Its home page is www.accenture.com.