Trends in ConsumerismTeam

HCS/465

Date

Professor

Presentation Overview

This Presentation Will Cover the Following Article:Samitt, C. E. (2004). At your service: Transforming health care delivery. Physician Executive,

30(6), 36-9. Retrieved from http://search.proquest.com/docview/200055302?accountid=35812

And Will Discuss the Following Aspects of the Study:

• Background: What effect has this research had on consumers’

perspectives on health care?

• Methodology: Provide an overview of the scope of the study by

explaining data collection and where to find the data.

• Describe the process used to determine validity and reliability of

research findings to support evidence-based practices.

• Results: Differentiate between the qualitative and quantitative

aspects of the data described in the article in terms of descriptive

statistics, inferential statistics, or both.

• Conclusions: Explain ways to integrate the future trends of health

care research and consumerism.

Introduction

“Fallon Clinic in Massachusetts is making moves to

improve patient care by concentrating on both quality

care and quality service”(Sammitt, 2004, p. 1).

BackgroundAt Your Service, Transforming Health Care Delivery

Customer Service & Consumerism

“When Fallon Clinic in Worcester,

MA, conducted market research

and focus groups with health care

consumers and asked patients

what they wanted from their

health care providers, the

respondents rarely mentioned

quality”(Sammitt, 2004, p. 2).

“Instead, nearly 100% of all group

participants highlighted improved

customer service as the key

opportunity for improvement

among most providers” (Sammitt,

2004, p. 2).

Effect Research has on Health Consumers’ Perspectives

Methodology

At Your Service, Transforming Health Care Delivery

Scope of the Study and Data Collection

Market Research

Results

At Your Service, Transforming Health Care Delivery

Qualitative & Quantitative Aspects of Data

Reliability & Validity

ConclusionsAt Your Service, Transforming Health Care Delivery

Evidence of Effectiveness

Health Care Research &

Consumerism

Future Trends

Conclusion

ReferenceCastillo, M. (2014). Man found dead in NYC hospital waiting room more than 8 hours

after entering. CBS NEWS. Retrieved from http://www.cbsnews.com/news/man -

found-dead-in-st-barnabas-hospital-waiting-room-8-hours/

Guttmann, A., Schull, M. J.,Vermeulen, M.J., Stukel,, T.A.. (2011, March). Association

between waiting times and short term mortality and hospital admission after

departure from emergency department: population based cohort study from

Ontario, Canada. BMJ, 1840(), 342. Retrieved from

http://www.bmj.com/content/342/bmj.d2983#aff -6

McGovern, C. (2013). Idaho Business Review. Idaho hospitals focus on family as luxury

trends sweep industry. Retrieved from

http://westvalleymedctr.com/util/documents/idaho -hospitals-focus-on-family -as-

luxury-trends-sweep-industry.pdf

Rothschild, M. (2014). Top 5 Health Care Consumer Trends for 2014. Vitals.Com.

Retrieved from http://www.vitals.com/

The Methodist Hospital. (2014). Methodist Hospital Patient Guide. Retrieved from

http://www.houstonmethodist.org/basic.cfm?id=37127

Samitt, C. E. (2004). At your service: Transforming health care delivery. Physician

Executive, 30(6), 36-9. Retrieved from

http://search.proquest.com/docview/200055302?accountid=35812

VAAD REFUAH. (2013). Community Health Care Allia nce. Retrieved from

http://www.vaadrefuah.org/cgi-bin/news.pl?record=50