TrustworthinessTrustworthiness

Betty Tsakarestou, Ass. ProfessorBetty Tsakarestou, Ass. Professorbtsaka@gmail.com

Panteion UniversityPanteion University

Betty Tsakarestou, Ass. Prof.

Panteion University

Definition - What is it?

Trustworthiness is having one’s action consistent with what one says.

Is the congruence between what one is thinking and feeling and what one is saying and doing.

It includes communicating intentions, ideas and feelings openly and directly and welcoming openness and honesty even in difficult situations with multiple parties involved.

To maintain integrity and take responsibility for personal performance.

To act ethically and build trust through reliability and authenticity.

Betty Tsakarestou, Ass. Prof.

Panteion University

Trustworthiness Behaviors

People who demonstrate this competence

Act in line with beliefs and values even when it is difficult to do so

Build trust Take responsibility for personal

performance Are authentic

Admit their mistakes Confront unethical actions in others

People who do NOT demonstrate this competence

Have a difficult time sorting out their own feelings and opinions independent

of immediate influences Do what is most expedient rather than

what is right Present their views in such broad and

ambiguous terms that no one can reasonably object

Show little independence of thought Have more difficulty staying focused

on long-term strategic goals, responding instead just to the needs of the moment

Betty Tsakarestou, Ass. Prof.

Panteion University

The Competence in Action

13 Behaviors of High-Trust Leaders Worldwide

1. Talk Straight2. Demonstrate Respect3. Create Transparency4. Right Wrongs5. Show Loyalty6. Deliver Results7. Get Better8. Confront Reality9. Clarify Expectation10. Practice Accountability11. Listen First12. Keep Commitments13. Extend Trust .

The 13 Behaviors always need to be balanced by each other (e.g., Talk Straight needs to be balanced by Demonstrate Respect), while any

behavior pushed to the extreme can become a weakness (S.Covey).

Group Exercise - A

Betty Tsakarestou, Ass. Prof.

Panteion University

A. Group Discussion. The Role of Trust in Leadership

OBJECTIVE: The objective of this group discussion is to help participants to reflect and exchange ideas on the critical role of trust for 21st century global and local leaders in different types of organizations and cultural settings

ESTIMATED TIME: 60 minutes (Three rounds of 15 minutes discussions, 15 minutes debriefing)

MATERIALS: A flipchart, post it in various sizes and colors, pens, marker pens of different colors, laptops, smartphones or digital recorders. Provide copies with the guiding questions for each discussion group

DESCRIPTION:- Form discussion groups of 5-6 members- The discussion is organized in three 15 minutes consecutive rounds, addressing one by one the guiding questions- Each group has one facilitator/ coordinator. She/He is responsible to keep time frames and make sure that everybody contributes to the discussion. The facilitator/ coordinator at the end of each discussion round summarizes the main points- Participants during each round provide the key points of their opinions on post it notes (one point per post it) - All post it notes for each discussion round are collected in one flipchart A4 paper- During discussion rounds digital recording is advised to take place, digital photos of the final post it notes on the flipchart

Betty Tsakarestou, Ass. Prof.

Panteion University

A. Group Discussion. The Role of Trust in Leadership

GUIDING QUESTIONS FOR THE THREE ROUND DISCUSSIONS

1st ROUND QUESTION: How important would you consider trust to be for successful leadership? Why do you reach the conclusion you have reached? Think of different types of organizations and leadership figures (e.g. a multinational company, a startup, a social enterprise, an NGO, a volunteer organization, a community leader, a political leader, a Prime Minister, an activist leader, a digital/ social media global influencer, a religious leader)and in different cultural settings (different countries, continents, communities)

2nd ROUND QUESTION: Can you think of situations in which the level of trust in a leader is particularly important? (be specific in your examples/ situations, refer to real life paradigms)

3rd ROUND QUESTION: Can you think for situations in which the level of trust in a leader is relatively less important?

Betty Tsakarestou, Ass. Prof.

Panteion University

A. Group Discussion. The Role of Trust in Leadership

Notes for trainers

Distribute to all discussion groups a copy with the following guiding questions. Explain the rules,

duration and the role of the coordinators /facilitator

Distribute the materials

Your role as a trainer is to be a discreet observer of the discussant groups.

Encourage participants to reflective, critical and innovative

You lead the debriefing session

Collect all post it/ flipchart written material as well as the recorded material and digital photos for

later editing and use on the website of the educational program

Debriefing questions:

What are the key ideas learning outcomes for each of you

Was the discussion/ ideas sharing session fruitful for you

Could you refer to specific paradigms of trusting leaders you admire and consider them as inspiring

leadership paradigms (from any field or cultural setting)?

Group Exercise - B

Betty Tsakarestou, Ass. Prof.

Panteion University

B. Case study and Role Play Deepwater Disaster. BP Oil Spill

OBJECTIVE:The objective of this real-life crisis case study is to invite participants:- to reflect and discuss the leadership challenges and mis-steps regarding a global environmental accident as well as a major corporate responsibility/ CSR failure as presented by BBC documentary and more prominently by Tony Hayward, top BP executive/ communication leader at the time of the disaster- to engage in a role play as BP stakeholders and to provide alternative leadership approaches in terms of decisions and actions reflecting a sustainability and responsibility values leadership

ESTIMATED TIME: 2 hours(1 hour video watching, 15 minutes discussion, 45 minutes role laying/ presentations)

MATERIALS: internet access, laptops, projector, flipchart, A4 Sheets

Betty Tsakarestou, Ass. Prof.

Panteion University

B. Case study and Role Play Deepwater Disaster. BP Oil Spill

DESCRIPTION:

Part IWatch the videos (spend about 1 hour for getting informed) and then form groups of 5-6 members and have a brief 15 minutes discussion on:a. The importance and the effects of BP oil spill disaster and crisis for the environment, local economies and communities, global impactb.How do you assess the leadership model that BP top executive Tony Hayward showcased at the peak of the crisis?

Part IIEach group member is taking up a different BP oil spill stakeholder role: a. BP CEO b. BP Communications and CSR/Sustainability top executivec. White Housed. Gulf of Mexico affected states and communities representativee. Environmental NGO (e.g. Greenpeace)f/g Global/ Local media and social media representative(s)

Betty Tsakarestou, Ass. Prof.

Panteion University

B. Case study and Role Play Deepwater Disaster. BP Oil Spill

DESCRIPTION (cont.):

Each participant (individually) under her/his capacity as a specific BP oil spill stakeholder representative, considers and provides alternative leadership approaches in terms of decisions and actions reflecting a sustainability and responsibility values leadership

In an A4 paper present in bullet points:a. Decisions and action taken in order to demonstrate your leadership role reflecting you sustainability and responsibility values regarding your role in addressing and containing the environmental and human crisis due to oil spill.b. Make a short public presentation

Betty Tsakarestou, Ass. Prof.

Panteion University

B. Case study and Role Play Deepwater Disaster. BP Oil Spill

Notes for trainers

Make a short introduction about BP oil spill case. Explain the format of discussion and role playing and the stakeholder-roles each individual participant is undertaking Distribute to all discussion groups a copy with all information: BP oil spill links to the videos, and the description of the two-part activities. You may also encourage them to make their own quick web search on the BP oil spill case to form a more personal view on the event and its aftermath and impact Distribute the materials Encourage participants to reflective, active and solution oriented Good time management is essential You lead the debriefing session Collect flipchart written material for later editing and use on the website of the educational program

Betty Tsakarestou, Ass. Prof.

Panteion University

B. Case study and Role Play Deepwater Disaster. BP Oil Spill

Debriefing questions:

How can we achieve a trusted leadership (publicly legitimized) that will consider on make a top priority that a profit initiative must not undermine people or planet? A planet initiative must not undermine profit or people. And most certainly a profit initiative must not undermine people or planet.

Do you consider that Tony Hayward, BP top executive with his statements was showcasing the BP corporate values and ethics in other words his leadership style was part of BP culture or would you say that his statements could be regarded as a “personal attitudes” and personal “leadership” style?

Under your capacity as a BP stakeholder and leader what is your main leadership challenge in this case? What kind of outcome would you like to produce with your leadership? How can you prove yourself as a trusted leader in your field?

Group Exercise - C

Betty Tsakarestou, Ass. Prof.

Panteion University

C. Individual Experiential Activity Apply for a CSR Director Job opening posted

on LinkedIn group for CSR/ Sustainability Professionals

ESTIMATED TIME:1 hour

MATERIALS: Internet access, laptops, projector, Linkedin profiles (active or participants will open their Linkedin Profiles during the session)

DESCRIPTION:

Read the job posting on LinkedIn and prepare your resume in order to apply for the Director Level CSR job opening in a way that reflects your understanding the CSR Leadership role the position of Director entails

Write your resume and consider also how you will update your Linkedin Profile in order to promote your personal professional brand for this type of leadership position

Make an oral presentation and take feedback from your peer participants

Betty Tsakarestou, Ass. Prof.

Panteion University

C. Individual Experiential Activity Apply for a CSR Director Job opening

Notes for trainers

Distribute a copy of the Linkedin job posting and ask participants to prepare their resumes to apply for the Director Level CSR Job Ask participants to organize their resume in a way that reflects their understanding the CSR Leadership role the position entails Ask the participants to analyze how the company that advertises the job opening is taking the opportunity to brand itself as a leader in its field. Do they spot any connection between leadership in the company’s field and the CSR position opening advertised?

Debriefing questions:

Ask the participants to analyze how the company that advertises the job opening is taking the opportunity to brand itself as a leader in its field. Do they spot any connection between leadership in the company’s field and the CSR position opening advertised?

How can we build a trusted leadership professional and corporate brand in Linkedin? Ask participants to take some time and browse on different professional and company Linkedin profiles and Linkedin Group discussions

Ask participants to give feedback to each others resume presentations

Thank You