Never Stop Learning

TU214 - Pragmatic Product Training: Faster Global Delivery in the Face of Constant Updates

Meet Joe • Aspiring Sales Representative of the Year

• Generation Y • Has worked in sales for 5 years; B2B

role for the past 2 years • Travels 40% of the time • Personal Goal: VP of Enterprise Sales

for mid-size company and winner of the Portland Finest Rose competition

• Doesn’t leave home without the latest gadgets

Joe’s Company Profile

• Solutions/ Services and products are

coming to market faster

• There is a global customer base and a highly distributed workforce

• Traditional training is ILT and WBT, often in 45 min blocks driven through a traditional LMS

60-80% of product teams today use an “Agile” approach

Bring Your Own Device and the Post PC era.

3 of 5 workers say they don’t need to be in the office to be productive

Budgets are tight

Product Learning Trends

•As per Gartner and Forrester 2012 statistics, 60-80% of product development teams today use Agile

90% move between devices to accomplish a goal.

Source: Google, 2012

Joe Needs from his training • Focus on his learning

• Time • Relevancy • Availability – on demand • Reinforcement

What is a QLM? Think micro Learning.

What formats does Micro Learning Take? • Social. Static. Multimedia

Pragmatic Product Training: Micro Learning Approach Best practice 1

Rapid Dev tools increase flexibility and

responsiveness – KNOW the tools!

Pragmatic Product Training: Micro Learning Approach Best practice 2

GET YOURSELF INTO THE SCRUM EARLY

Early ID SME Involvement Eliminate Duplication & Waste

Pragmatic Product Training: Micro Learning Approach Best practice 3

Factor multiple touches, refreshers and

checks into a holistic learning cycle

Rapid Dev tools increase flexibility and

responsiveness – KNOW the tools!

GET YOURSELF INTO THE SCRUM EARLY

Factor multiple touches, refreshers and checks into a

holistic learning cycle

Pragmatic Product Training: Micro Learning Approach Top 3 Take Away

Localization Benefits of a micro learning

approach

• Changes to distinct small modules are much more time and cost effective for translation

• Management of resources across modules increases asset management maturity reducing localization costs by having the source files generally available

• Smaller modules allow for greater regional customization of specific parts of a course – building local engagement

Pragmatic Product Training: Cisco Case Study

Challenge: • Multiple product lines, changing rapidly

• Globally distributed engineering network

looking for latest information in near real time

• Multiple device and OS support

Pragmatic Product Training: Cisco Case Study

QLM Solution:

• Modular Video on Demand content units of 5 – 15 mins

• Simplified and “top take aways” focused learning goals for each module

• Outsourced ID as SME

Pragmatic Product Training: Intel Case Study

Challenge: • Multiple product lines, changing rapidly

• Matrix marketing where product lines

overlap, in some cases significnatly

• Limited reach and control of external channels

• Limited budgets!

Pragmatic Product Training: Intel Case Study

QLM Solution:

• Modular PPTs split to specific “Matrix” marketing points

• Learning Objective Lead Content.

• Games and Quizzes

Pragmatic Product Training: mobilepaks/ Trip Wire Case Study

Challenge: • Significant body of historic training content

• Highly mobile and travelling workforce

• Very dynamic product and services mix

• Wanted to own on-going content creation

Pragmatic Product Training: Mobilepaks/Tripwire Case Study

QLM Solution:

• Pak or program driven interface

• Activity based push content

• Knowledge Checks

Pragmatic Product Training : Best Practice Summary

Rapid Dev tools increase flexibility and responsiveness – KNOW the

tools!

GET YOURSELF INTO THE SCRUM EARLY

Factor multiple touches, refreshers and checks into a holistic learning

cycle

Pragmatic Product Training : Best Practice Summary

Rapid Dev tools increase flexibility and responsiveness – KNOW the

tools!

GET YOURSELF INTO THE SCRUM EARLY

Factor multiple touches, refreshers and checks into a holistic learning

cycle