Never Stop Learning
TU214 - Pragmatic Product Training: Faster Global Delivery in the Face of Constant Updates
Meet Joe • Aspiring Sales Representative of the Year
• Generation Y • Has worked in sales for 5 years; B2B
role for the past 2 years • Travels 40% of the time • Personal Goal: VP of Enterprise Sales
for mid-size company and winner of the Portland Finest Rose competition
• Doesn’t leave home without the latest gadgets
Joe’s Company Profile
• Solutions/ Services and products are
coming to market faster
• There is a global customer base and a highly distributed workforce
• Traditional training is ILT and WBT, often in 45 min blocks driven through a traditional LMS
60-80% of product teams today use an “Agile” approach
Bring Your Own Device and the Post PC era.
3 of 5 workers say they don’t need to be in the office to be productive
Budgets are tight
Product Learning Trends
•As per Gartner and Forrester 2012 statistics, 60-80% of product development teams today use Agile
Joe Needs from his training • Focus on his learning
• Time • Relevancy • Availability – on demand • Reinforcement
Pragmatic Product Training: Micro Learning Approach Best practice 1
Rapid Dev tools increase flexibility and
responsiveness – KNOW the tools!
Pragmatic Product Training: Micro Learning Approach Best practice 2
GET YOURSELF INTO THE SCRUM EARLY
Early ID SME Involvement Eliminate Duplication & Waste
Pragmatic Product Training: Micro Learning Approach Best practice 3
Factor multiple touches, refreshers and
checks into a holistic learning cycle
Rapid Dev tools increase flexibility and
responsiveness – KNOW the tools!
GET YOURSELF INTO THE SCRUM EARLY
Factor multiple touches, refreshers and checks into a
holistic learning cycle
Pragmatic Product Training: Micro Learning Approach Top 3 Take Away
Localization Benefits of a micro learning
approach
• Changes to distinct small modules are much more time and cost effective for translation
• Management of resources across modules increases asset management maturity reducing localization costs by having the source files generally available
• Smaller modules allow for greater regional customization of specific parts of a course – building local engagement
Pragmatic Product Training: Cisco Case Study
Challenge: • Multiple product lines, changing rapidly
• Globally distributed engineering network
looking for latest information in near real time
• Multiple device and OS support
Pragmatic Product Training: Cisco Case Study
QLM Solution:
• Modular Video on Demand content units of 5 – 15 mins
• Simplified and “top take aways” focused learning goals for each module
• Outsourced ID as SME
Pragmatic Product Training: Intel Case Study
Challenge: • Multiple product lines, changing rapidly
• Matrix marketing where product lines
overlap, in some cases significnatly
• Limited reach and control of external channels
• Limited budgets!
Pragmatic Product Training: Intel Case Study
QLM Solution:
• Modular PPTs split to specific “Matrix” marketing points
• Learning Objective Lead Content.
• Games and Quizzes
Pragmatic Product Training: mobilepaks/ Trip Wire Case Study
Challenge: • Significant body of historic training content
• Highly mobile and travelling workforce
• Very dynamic product and services mix
• Wanted to own on-going content creation
Pragmatic Product Training: Mobilepaks/Tripwire Case Study
QLM Solution:
• Pak or program driven interface
• Activity based push content
• Knowledge Checks
Pragmatic Product Training : Best Practice Summary
Rapid Dev tools increase flexibility and responsiveness – KNOW the
tools!
GET YOURSELF INTO THE SCRUM EARLY
Factor multiple touches, refreshers and checks into a holistic learning
cycle
Pragmatic Product Training : Best Practice Summary
Rapid Dev tools increase flexibility and responsiveness – KNOW the
tools!
GET YOURSELF INTO THE SCRUM EARLY
Factor multiple touches, refreshers and checks into a holistic learning
cycle