TÜBİTAK TÜBİTAK-BİLGEM-Software Technologies Research Institute 1 Critical Success Factors In...

TÜBİTAK

TÜBİTAK-BİLGEM-Software Technologies Research Institute 1

Critical Success Factors In E-Government IT Critical Success Factors In E-Government IT ProjectsProjects

TÜBİTAK - BİLGEMTÜBİTAK - BİLGEM

Software Technologies Research Institute (YTE)Software Technologies Research Institute (YTE)

April 21, 2023

Serkan KOÇ Project Manager

TÜBİTAK


Agenda

IT Projects Overview

Comparing Software Development Paradigms

Project Contract Management

End-user Involvement

Training and Dissemination Facilities

Security Issues

Common Pitfalls

Who are we: Software Technologies Research Institute (YTE)

TÜBİTAK


IT Projects …

2004 2006 2008 2010 2012

Successful 29% 35% 32% 37% 39%

Failed 18% 19% 24% 21% 18%

Challenged 53% 46% 44% 42% 43%

Source:The Standish Group Reports

Standish Group’s famous Chaos report garnered attention starting in

the mid 90s, in particular based on very high reported project failure

rates ( ~ 90% are not successful). More recent data from their 2013

report shows improvement, but still only 39% of projects are

successful, with 61% either ‘failed’ or ‘challenged’.

TÜBİTAK


IT Projects …

TÜBİTAK


Project Impaired Factors

Incomplete Requirements 13.1%Lack of User Involvement 12.4%Lack of Resources 10.6%Unrealistic Expectations 9.9%Lack of Executive Support 9.3%Changing Requirements & Specifications 8.7%Lack of Planning 8.1%Didn't Need I Any Longer 7.5%Lack of IT Management 6.2%Technology Illiteracy 4.3%Other 9.9%

Source: The Standish Group Report

TÜBİTAK


Project Success Factors

Source: The Standish Group Report

User Involvement 15.9%Executive Management Support 13.9%Clear Statement of Requirements 13%Proper Planning 9.6%Realistic Expectations 8.2%Smaller Project Milestones 7.7%Competent Staff 7.2%Ownership 5.3%Clear Vision & Objectives 2.9%Hard-Working, Focused Staff 2.4%Other 13.9%

TÜBİTAK


Comparing Software Development Paradigms

Source: Dr. Dobb’s Journal 2013 IT Project Success Survey posted at www.ambysoft.com/surveys/

TÜBİTAK


Agile vs Waterfall

TÜBİTAK


Fixed-Price Contracts A specific price is agreed for the good or service being sold. In

project terms, the buyer and seller will agree on a well-defined deliverable for a specific price. In this type of contract the bigger risk is borne by the seller.

Cost Reimbursable Contracts The costs which are allowable will be defined in the contract. In

this type of contract more risk is carried by the buyer as the final cost us uncertain

Time and Materials Contracts This type of contract is a cross between fixed-price and cost-

reimbursable contracts. They can resemble cost-reimbursable contracts as the full cost of completing the deliverable is not know at the outset.

Project Contract Management

TÜBİTAK


End-User Involvement

Involving users into software development life cycle User-centered analysis

Workshops / focus-group meetings

Request management system

Call centers

Field visits

TÜBİTAK


Training and Dissemination Facilities

End-user training and dissemination User satisfaction and acceptance

Effective usage of software

Positive attitudes toward software

Training Methods Face-to-face in-class training

Trainer training

Distance education programs

Seminars

Instructional Materials

TÜBİTAK


Training Methods

TÜBİTAK


Security Considerations

Authorization management

Privacy policies

Software Security Management

Security Standards

TÜBİTAK


Common Pitfalls

Not involving all stakeholders adequately

Not taking account the unforeseen: Requirement changes

Waterfall methodologies

Giving particular importance on hardware much more than software

Working with unqualified teams

Emphasis on cost or scope rather than quality

Ignoring the importance of non-functional requirements Availability

Reliability

Security

Usability

Supportability

Incompetence in system and software architecture

TÜBİTAK


Who are we?

TÜBİTAK

16TÜBİTAK-BİLGEM-Software Technologies Research Institute

Vision and Missions

Our Vision

Our Missions

To serve public institutions and organizations with e-Transformation services

To meet public institutions and organizations’ R&D content software

requirements

To share accumulation of knowledge and to contribute to development of

software ecosystem in Turkey

To offer consultancy services for public software projects• Current situation analysis, transformation

road map and target model

To develop guidelines for the entire public• Public institutions mobile and social media

consumption guidelines • Public BİT projects preparation guidelines

To take part in open source code projects within TÜBİTAK 1007 Program (KAMAG)

Development in new technology areas (e.g. Cloud computing, Big Data etc.); To create R&D and innovation units

TÜBİTAK


Human Resources

By Department

Other (Computer and Instructional Technologies, Economy, Statistics, Sociology, Econometry etc.) Engineering

and Fundamental Sciences

By Educational Status

Master degree (Graduate / Undergraduate)

Doctorate (Graduate / Undergraduate)

Bachelor’s degree(Graduate)

Other(Two year degree / High school)

• ODTÜ - KAMİS

• Ankara University - HİDS

• Gazi University - HİDS

• 19 Mayıs University - HİDS

• Atatürk University - HİDS

• Hacettepe University

• Yıldırım Beyazıt University

• Atılım University

• Çankırı University

• Bartın University

169Personn

el

20151999

3

TÜBİTAK


Services

Sectoral Inspection and Assessment Management

Systems

Social Aid and ServicesManagement Systems

Investment, Incentive and AidManagement Systems

System and Network InfrastructureTechnical Consultancy

Spatial Information Technologies Technical Consultancy Social and Statistical R&D

e-Transformation Consultancy(Current Situation Analysis, Road Map)

Software Engineering ProcessImprovement

Application Technical Consultancy

e-Transformation Solution Development

TÜBİTAK


Competencies

• Software Project Management

• Software Engineering Process

Management

• Agile Development Methods

• Requirements Engineering

• Software Quality Assurance

• Test Management

• Configuration Management

• User Experience and Availability

• End User Training and Support

• Multilayer Corporate Application

Architectures

• Scalable, High Available Web

Architectures

• Open Source Software and

Architectural Structures

• Application, Service and Data

Integration

• Service Oriented Architecture (SOA)

• Data Mining

• Business Intelligence

and Data Warehouse

• Qualitative and

Quantitative Analysis

• Cloud Computing

• Big Data

• Mobile Computing

Software Engineering Software and System Architectures Technology Areas

Development Areas

TÜBİTAK


Our Projects

TÜBİTAK


• Collecting all social aid information provided by the state at a single center

• Developing an information system to provide a more equitable resource allocation

• Realization of social aid decisions with the integration method of social aid information

• Integration with 16 organizations, accelerating application, review and decision processes

• Realization of the General Health Insurance with Income Tests conducted over the system

• Ensuring traceability and auditability in social aid services

Integrated Social Aid Services (INTEGRATED) Project

Purpose Gains

Client Organization: T.R. Ministry of Family and Social Policies General Directorate of Social Benefits

Projects

Start and End: May 2010 - November 2015

TÜBİTAK


• End to end tracking of all (domestic and import) medical devices and cosmetic products

• Creating infrastructure for healthy and efficient execution of inspection services and clinic engineering processes

• Creating a national and original Product Tracking and Monitoring Model

• Preventing counterfeit and smuggled product trading in medical device and cosmetics sector

• Easy access to single product in withdrawal of faulty products from the market

• Correct calibration, maintenance and repair of medical devices

• Proving wide scale access to updated statistical data

Product Tracking System (ÜTS) Project

Start - End: January 2014 - June 2017

Projects

Purpose Target Gains

Client Organization: Turkish Drug and Medical Device Institution (TİTCK)

TÜBİTAK


• Ensuring transparency, accountability, adjustment and coordination in financial management of Development Agencies

• Developing an integrated central information system to enhance efficiency and effectiveness of main service processes

• Making more transparent, efficient and accountable assessments with the common Independent Assessor pool across Turkey.

• Managing agency aids in an efficient, transparent and accountable manner, providing guiding information to decision makers with immediate tracking and reporting

Development Agencies Management System (KAYS) Project

Purpose Gains

Client Organization: T.R. Ministry of Development General Directorate of Regional Development and Structural Adjustment

Projects

Start - End: August 2012 - November 2016

TÜBİTAK


• Expanding the Basin Monitoring and Assessment Sustem to allow identification and tracking sensitive areas

• Creating a desertification model and risk map to identify areas prone to desertification in our country

• Providing infrastructure to create integrated policies in management of natural resources.

• Providing infrastructure to take timely measures or to intervene in sensitive areas

• Developing an examplary basin tracking system for international platforms and gaining experience in creating a country specific model for natural resources

Basin Monitoring Assessment Information System (HİDS) Project

Purpose Gains

Client Organization: General Directorate of Combating Desertification and Erosion (ÇEM)

Projects

Start - End: November 2013 - January 2016

TÜBİTAK


• Central management of energy market data

• Receipt of energy market notifications and applications in integration with e-State

• Creating a data infrastructure for potential smuggling detection project

• Execution in electronic environment of automation of energy market work processes and document flow

• Providing infrastructure for reporting and data mining

• Developing hardware and network infrastructure

EPDK Information System Development (EBİS) Project (in warranty period)

Purpose Gains

Client Organization: Energy Market Regulatory Authority (EPDK)

Projects

Start-End: December 2009 - April 2012 (UEKAE - BTE)April 2012 - October 2014 (YTE Development) October 2014 - October 2016 (YTE Warranty)

TÜBİTAK


• Identification of Project Assessment Methodology for assessment of BİT projects to be offered by public institutions and organizations to the Ministry of Development.

• Identification of public BİT Project categories

• Updating Public BİT Projects Preparation Pool and related forms based on identified project categories to provide more structural, concrete and guiding information

• Identification of BİT Project offers in a more realistic and clear manner by bidders

• Contributing to more accurate assessment of project offers and more efficient use of public resources as a result

• Making bid forms and Public BİT projects Preparation Manual more accessible with the information exchange portal to be developed.

Public BİT Projects Bid Preparation Process Improvement (KABİT) Project

Start-End: January 2015 - December 2016

Projects

Purpose Targeted Gains

Client Organization: T.R. Ministry of Customs and Trade

TÜBİTAK


• 2015-2019 development of the assessment model for e-Government Strategy and Action Plan

• Development of Action Plan Tracking System

• Guidance throughout the Action Plan implementation period

• Enhance public agencies for efficient, effective, reliable, transparent service delivery

• Savings of time, budget, paper and energy by the implementation of successful e-Government projects

• Increasing the level of awareness for sustainable e-Government applications

e-Government Strategy and Action Plan

Start - End: June 2014 - March 2020

Projects

Purpose Target Gains

Client Organization: TR Ministry of Transportation, Maritime Affairs and Communications

TÜBİTAK


THANK YOUTHANK YOU

Çukurambar Mah. 1478. Cadde No:22 06100 Çankaya / ANKARA+90 (312) 289 9 222

[email protected]://yte.bilgem.tubitak.gov.tr/

Date post:	18-Jan-2016
Category:	Documents
Upload:	barbara-price
View:	222 times
Download:	1 times

TÜBİTAK TÜBİTAK-BİLGEM-Software Technologies Research Institute 1 Critical Success Factors In...

Documents