JUNE 2014 WEBINAR“TURNING A CRISIS INTO COMPETITIVENESS”

•About this webinar•Meet the presenters•Some useful information

WELCOME...

David HoodA recognised industry authority, David provides great practical advice for small businesses – helping them grow their revenues and increase their competitive edge. Also author of "Competitive SME", David has extensive experience in understanding challenges and opportunities for small businesses.

Mike PawezowskiSME Channel Manager, TalkTalk BusinessAn engineer and Chartered Marketer with over 30 years IT and Communications experience, and a previous small business owner, Mike helps understand and match entrepreneurial needs to craft technology solutions for small business.

DEALING WITH A CRISIS

Preparation is crucial – at the very least helps to reduce stress!

When in a crisis, it is all about communication! With your customers, suppliers and don’t forget your staff

Download our online Survival Guide for helpful tips

Survival Guide

Headlines...

• Flood, • Gas Leak• Someone has run

off with the keys!• Traffic Chaos

DEALING WITH A CRISIS

You can’t get access to the office?

Did you know you can?

• Get an online phone system that gives you and your employees full phone capabilities from any location

• Use mobile devices to access to your services from anywhere• Create a standby site at alternative premises from £4+line rental

(could even be at Home)• Backup critical data to another premises or a cloud service

- access from another location when needed• Move critical services/servers to a less risker site or move into

cloud to allow access from different locations• Easily route incoming calls to any fixed/mobile line without

entering the building

WHY?

Survival Guide

• Power cut• Vandalism • Fault • Storm Damage

DEALING WITH A CRISIS

Phones are down – customers can’t contact you!

Did you know you can?

• Use phone line features to set an automatic divert to call another number

• Use a 3G/4G dongle or MiFi to access the Internet and a spare mobile to receive diverted calls

• Promote and use None Geographic Numbers (e.g. 0845) to re-direct calls to any fixed line without your customer even knowing.

• Use a Hosted contact centre so you can answer calls anywhere, even allowing staff to go home and carry on working from their private line, mobile or even their tablet.

WHY?

Download the Survival Guidefor these and more tips

Survival Guide

AND FINALLY...

Other tools available to download

• Recorded Webinar – watch the presentation again or share with a colleague• Free Crisis Management Template• First Chapter of “Competitive SME”

To speak to one of the team, call us today on 0808 108 0576

Q&A