UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Lync usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be compared, to highlight user acceptance, performance metrics and cost savings to enable more effective use of resources. The tool is easy to use, displaying information in a simple to view format suitable for use by any employee within an organisation, removing the need for any time consuming manual processes.
Microsoft Lync delivers a comprehensive communication platform. Lync finds and enables interaction with the appropriate person, using a variety of methods such as instant messaging, conferencing, and enterprise voice. It enables organisations to reduce the operating costs of IT, telecoms and travel. With the increased volumes and complexity of UC data, comes the challenges of smart management and control. Organisations need to ensure that user adoption, Quality of Experience and costs are being monitored, to optimise results and return on investment. UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Lync usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be compared, to highlight user acceptance, performance metrics and cost savings to enable more effective use of resources. The tool is easy to use, displaying information in a simple to view format suitable for use by any employee within an organisation, removing the need for any time consuming manual processes. QoE and Capacity Planning With the unknown network impact of deploying new technology, UC Analytics gives on-going assessment of MOS, SIP trunks and other net- work elements to assists in infrastructure sup- port and planning. User Adoption The multiple modes of communication available with Lync means it is essential to ensure users are utilising the available technology correctly maximising the ROI. Cost Control Monitoring of Lync usage and associated costs enables tighter control resulting in substantial cost savings. ROI can be demonstrated through savings in call costs and travel expenses. Employee Productivity Clear visibility of Lync will ensure correct time and resource management. Who’s calling where and when, how quickly are calls being answered and are users abusing resources. Smartly Manage Microsoft® Lync™ UC Analytics User Adoption reports deliver detailed information to view acceptance trends in easy to view graphs and tables
Transcript
Microsoft Lync delivers a comprehensive communication platform.
Lync finds and enables interaction with the appropriate person,
using a variety of methods such as instant messaging, conferencing,
and enterprise voice. It enables organisations to reduce the
operating costs of IT, telecoms and travel.
With the increased volumes and complexity of UC data, comes the
challenges of smart management and control. Organisations need
to ensure that user adoption, Quality of Experience and costs are
being monitored, to optimise results and return on investment.
UC Analytics is a monitoring and reporting tool which delivers a 360
degree view of Lync usage and associated costs. Trends in the
usage of voice, video, IM, conferences, file transfers and application
sharing can be compared, to highlight user acceptance,
performance metrics and cost savings to enable more effective use
of resources. The tool is easy to use, displaying information in a
simple to view format suitable for use by any employee within an
organisation, removing the need for any time consuming manual
processes.
QoE and
Capacity Planning
With the unknown network impact of deploying new technology, UC Analytics gives on-going assessment of MOS, SIP trunks and other net-work elements to assists in infrastructure sup-port and planning.
User Adoption
The multiple modes of communication available
with Lync means it is essential to ensure users
are utilising the available technology correctly
maximising the ROI.
Cost Control
Monitoring of Lync usage and associated costs
enables tighter control resulting in substantial
cost savings. ROI can be demonstrated through
savings in call costs and travel expenses.
Employee Productivity
Clear visibility of Lync will ensure correct time
and resource management. Who’s calling where
and when, how quickly are calls being answered
and are users abusing resources.
Smartly Manage Microsoft® Lync™
UC Analytics
User Adoption reports deliver detailed information to
view acceptance trends in easy to view graphs and tables
IM Transcripts Monitor IM conversations for dispute resolution and to ensure the technology is not being abused
UC Analytics Features
DASHBOARD USER INTERFACE
The dashboard delivers a real-time snapshot of Lync usage,
which is updated every 60 seconds. Enjoy the flexibility of a
user experience the way you want it, customise the position
of charts and what information is displayed. Filters can be
applied to the charts, ensuring that only relevant information
is displayed. Click through reporting produces detailed
reports with a single click.
The Conference Summary report shows a daily
breakdown of voice and video conference usage
REPORTS
All reports can be scheduled to run automatically or generated
on a one-off basis. Delivery is typically via email or saved to disk
and can be in a variety of formats such as Excel, PDF or CSV.
Standard report templates are available for user adoption,
