UCA Lync Client for Avaya

V3.4

Key Messages• No Enterprise or Plus CAL required• Works with Avaya ACE• You can use

• Lync conferencing• Lync video

• Seamlessly integrates Avaya with Lync • No need to deploy Enterprise Voice on Lync• Ensures customers “gracefully” transition to Lync• No need for Lync Enterprise or Plus CAL’s saves

$246/user

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Intro

The Unified Comms Alliance (UCA) Lync® Client is a UC software application which seamlessly integrates in the Microsoft Lync & Office suite and is interoperable with Avaya Aura ACE and Avaya IP Office (SIP only).

Major Avaya ACE features are implemented within this plug-in to Lync. It enables CTI (controlling your hard phone ie. 96xx, including Avaya softclients) functionality or a full featured VoIP softphone with one click.

For IP Office the client works in softphone mode only as a SIP endpoint.

Some of the features• Seamless integration in Lync/Office• Same Lync “look and feel”• Voice and HD video enables Lync (base license

only required• Softphone or hard phone (CTI) mode• Full presence synchronisation in Lync/Avaya• Access to Active Directory and LDAP directories• Click to Call• Instant audio/video conferences with up to 16/8

participants without the need for additional server

• No Enterprise or Plus CAL required• Supporting Windows7 & 8 32 & 64 Bit

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Lync - FAQ

• Most customers have “free IM&P from Microsoft this comes with the “Standard” CAL (client access lic), this is why lots of customers think Lync is “free”

• Lync Enterprise Voice requires “Enterprise and Plus CAL’s costing US$123 each ie. US$246

• The UCA Client DOES NOT require the additional CAL’s to function, ie the customer integrating Avaya and Lync saves US$246 per user

• Make “great” IM & Presence from Microsoft “brilliant” with Avaya and the UCA. All of the desktop ease of Lync with the power, features and resilience of Avaya

• Avaya has it’s own free client that requires Aura 6.2

• Avaya client “turns off” (in standard install mode) key Lync features that customers want. What the UCA client does as standard is allow these features whilst still having the choice to use Avaya’s award winning UC features, and the World’s most popular contact centre products such as Avaya CMS.

• In summary the UCA client with Avaya and Microsoft make a class winning solution.

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FAQ

No it does not and this feature is being removed by Microsoft in the next Lync releaseNo this is not required, we use web services directly into the Avaya ACE server

No. All we need is the base Lync license, Standard CAL

Yes fully supported, again we do not require the E3 or E4 license

There are 2 additional custom/application windows frame in the application (beside configuration). The video window (in case there is a video call) and the call control window

Does the client use RCC?

Do I need AES or Audio Codes gateway?

Surely it will need Enterprise or Plus CALs?

Does it support Office 365?

Is it the same “look and feel” as the normal Lync client

Lync Buddy List

Lync Conversation Window

Choose between a Lync call and via Avaya Communication Manager

Lync Keypad Lync - Audiosettings

Outlook

All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

Outlook

All Lync “Click to Dial” buttons in MS Office and Internet Explorer can be used to start a call

• Dialpad field for new call initiation can be opened just by clicking on the keypad icon

UCA Keypad UCA Call Control

Mute

Hang up

Transfer

Hold

Video

Keypad

Audio Controls

UCA Click to call

Webpage

Mark & press F8 -> UCA CallWorks from any application

Any Application

Ctrl+Click to initiate a call

Email

Ctrl+Click to initiate a call

Sharepoint

Ctrl+Click to initiate a call

Word Online

Ctrl+Click to initiate a call

Word Document

UCA user configuration