Date post: | 30-Oct-2014 |
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Education |
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Welcome to the ULCC
Moodle User Group (HE) 24th March 2014, Senate House
Agenda
13.00 - 14.00: Registration & Lunch
14.00 - 14.10: Welcome
14.10 - 14.45: ULCC Updates:
– Customer Portal
– Customer Portal Q&A
– Upgrades to 2.6
– Feedback from last post it session 14.45 - 15.15: Customer Showcase
– University of Greenwich
15.15 - 15.45: Service Definitions:
– Present key changes & highlights
– Q&A
15.45 - 16.00: Coffee break
16.00 - 16.30: TBC
@ULCC #ULCCMUGHE www.ulcc.ac.uk
WELCOME BY
SARAH SHERMAN
www.ulcc.ac.uk @ULCC #ULCCMUGHE
Service Management
Improvement Programme Jacob Crittenden
Service Management Improvement Programme
ULCC Customer Portal
Background:
ULCC held a number of Customer Portal requirements workshops with both FE / HE customers back in February 13, the outcome of these being a list of requirements for ULCC to evaluate and consider introducing as part of a staged development process.
Following on from this, ULCC released a light weight Customer Portal as a Beta to a select number of customers in June 13. This proved successful and as a result ULCC released the present version of the Customer Portal to all its (350+)managed services customers earlier this year January 14.
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Service Management Improvement Programme
Customer Portal – Present release (stage 1)
Provides functionality in the areas of:
• Incident Management - Issue logging and tracking
• Request handling - Request logging and tracking
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Service Management Improvement Programme On-going development (stage 2) – by Summer 2014
Improve on existing release by;
• Improving the appearance of the portal, making the site more consistent with ULCC public
webpage
• Refining the overall usability and accessibility of the portal
• Bringing across feeds from the ULCC main page such as news and events
• Improving support for mobile and tablet devices.
• Creating a more flexible layout in order to all ULCC to introduce additional features
@ULCC #ULCCMUGHE www.ulcc.ac.uk
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Service Management Improvement Programme
Parallel development and post stage 2 – Autumn 2014 and thereafter… Features being considered on the ULCC Customer Portal roadmap:
• Service Level Reporting
• Access to key service components – Utility Services
• Service Catalogue – Additional services and upgrades
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Upgrades to 2.6
Emily Walker
About Me
• Service Operation & Support Manager
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Overview
• Defining your upgrade path
• What needs to be considered?
• How will ULCC support you?
• Timescales 2014
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Defining your upgrade path
• ULCC moving to GIT managed docroot (2.6.2)
• Currently testing upgrades and plug-ins
• Please keep us informed of your plans over the
summer?
• Decide when to perform your end of year planning
– (before or after the upgrade)
@ULCC #ULCCMUGHE www.ulcc.ac.uk
What needs to be considered • Review your current implementation, and make any necessary
changes to existing infrastructure. Audit and removal of old course / site
files
• Identify if there is a need to roll-out a training plan for the new Moodle
2.6 functionality, including management of any cultural changes
required.
@ULCC #ULCCMUGHE www.ulcc.ac.uk
How will ULCC support you? • Access to Moodle 2.6 demo site from 9th April
– Support material and plug-in list will be added to the site
• April 28th – Upgrade schedule begins.
– Email sent with instructions on booking slots with
– Slots available Mon-Thurs
• August 7th– Upgrade schedule finishes
@ULCC #ULCCMUGHE www.ulcc.ac.uk
How will ULCC support you?
• Same process as last year (read only site)
– step by step guide will be updated on
demo.moodle.ulcc.ac.uk/course/view.php?is=5
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Feedback from last session
Frank Steiner
Customer Showcase
Clifton Kandler
University of Greenwich
Service Definitions
Dave Kenworthy
Bloom is…
…a software product
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Bloom is…
…a service
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Bloom is…
…a range of services
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Bloom Software is Moodle plus…
…the best 3rd-party/community plugins
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Bloom Software is Moodle plus…
…ULCC’s range of plugin enhancements
@ULCC #ULCCMUGHE www.ulcc.ac.uk
Bloom Software is Moodle plus…
…your plugins
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…a service rather than servers
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…supported to an extent of your choosing
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…able to grow with you
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…based on IT service management best practice
(ITIL)
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…backed by service levels
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…plug and play
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom Service is…
…a balance between flexibility and assurance
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…is composed of distinct and separate services
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…is available to all regardless of size
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…provides enterprise level assurance if required
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…allows for extensive customisation if desired
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…combines with our partners to create an
unparalleled teaching and learning platform
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…will include a suite of professional services
@ULCC #ULCCMUGHE www.ulcc.ac.uk
The Bloom range of services…
…being prepared for delivery to customers by the start
of academic year 2014/15
@ULCC #ULCCMUGHE www.ulcc.ac.uk
THANK YOU
www.ulcc.ac.uk @ULCC #ULCCMUGHE