UMS Information Technology Services

Ad Hoc Technology Committee MeetingOctober 15, 2007

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UMS-ITS Mission

The mission of Information Technology Services is to maintain an integrated, efficient, sustainable and responsive program of information systems, technologies and services for the University of Maine System, K-12 Schools, Public Libraries and State Government.

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UMS-ITS Vision

Provide an IT infrastructure that provides access to information, resources and services that are available at anytime, any place and on any device.

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UMS-ITSWho We Serve

University of Maine System (All Campuses and UMS) K-12 Schools Public Libraries Non-Profits State Government Private Higher Education Research Institutions Municipalities

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University of Maine IT Infrastructure

Network (Voice, Data, ITV)

MaineStreet (ERP)

CollaborationsTools

Applications Academic

Administrative

Desktops/Laptops/

PDA’s

System wide Messaging

Storage

Servers/ SystemManagement

Database

Security

Identity Management

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ExistingNetwork

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UMaine

UMF

UMA

UMFK

USM

UCBUMM

UMPI

Penquis Center

(Dover-Foxcroft)

Norway-SouthParis Center

Saco-BiddefordCenter

Bath-Brunswic

kCenter

ThomastonCenter

CalaisCenter

EllsworthCenter

HoultonCenter

East MillinocketCenter

Rumford-MexicoCenter

Sanford Center

LAC

HutchinsonCenter

(Belfast)

Mt. Agamenticus

Sand Hill

Litchfield

Ragged Mtn.

CookHill

York Hill

Sugarloaf

StreakedMtn

Blackcap

Blue Hill

Greenville

Peaked

FishHill

CooperMtn.

MusquashMtn.

QuaggyJoe

Number 9 Mtn.

Parkhurst

Smyrna

CharetteHill

Daigle

Van Buren

Madawaska

Mt.Abrams

BullMtn.

Lisbon

Machias

EagleLake

Van Buren

Madawaska

Limestone

Ft Fairfield

Caribou

Ashland

Island FallsShermanStation

Danforth

Lincoln

Eastport

Lubec

Jonesport

GreenvilleJackman

Rangeley

Guilford

Dexter

Newport Hermon

BinghamKingfield

Bethel

Livermore Falls

Skowhegan

Lisbon

Long Island

Farmington (Mt Blue)

Winthrop

Bucksport

Fairfield Thorndike

WiscassetNewcastle Baxter

Scarborough

Waldoboro

Mt. Desert

Swans Island

Deer Isle

Isle au Haut

North Haven

Vinalhaven

MMA Islesboro

Camden

East Sullivan

SouthBerwick

Monhegan

Existing ITVNetwork

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“An Example of Campus Services”USM’s Division of Information and Technology (DoIT)

2700+ University owned computers 5000+ network connections (wired and wireless) 2500 telephones 325+ networked printers 3 campuses and 7 remote locations (Portland and Augusta) 591 BlackBoard sites Spring ’06 (44% of UMS sites) 9000+ HelpDesk calls annually 30,000 daily e-mails (faculty, staff) 1000+ semester data requests (internal- students, staff,

faculty; external – IPEDS, surveys, etc.) ~$2M in computer equipment sales

UMS-ITS Financial Summary

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UMS-ITS Organization FTE 86

Budget $12.5 Assets $34.2

CIORalph Caruso

Administrative Systems Development & Support

DirectorCindy Mitchell

Systems & OperationsAssociate Director

John Grover

Communications & Network SupportAssociate Director

Jeff Letourneau

Academic Technologies & End-Users Support

Associate DirectorJohn Forker

Shared Processing Center

Interim DirectorRalph Caruso

IT Directors Group

IT Planning & Policy Group

Sponsors

Steering Committee

FTE 29 11 16.5 15.5 14 Budget $3.9M $2.5M $3.7M $1.7M $ .7MAssets $5.9M $8.0M $11 M $9.3M

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CIO-UMS-ITS FY08 BUDGET(000’s omitted)

Administrative Systems Communications Academic Tech. Total Shared Processing CIO Applications & Operations & Network Services & End-User Support Center

Salaries/Benefits 219$ 2,394$ 790$ 1,144$ 973$ 5,520$ 691$

Telecom/Transmission Fees 1,858$ 401$ 2,259$

Software Maintenance 1,315$ 1,102$ 186$ 20$ 2,623$ Hardware Maintenance 235$ 213$ 18$ 466$

Hardware Acquisitions 355$ 260$ 219$ 834$

Other 41$ 237$ 46$ 121$ 445$ 84$

Total- Gross 260$ 3,946$ 2,482$ 3,707$ 1,752$ 12,147$ 775$

Less:Internal 139$ 648$ 274$ 1,061$ External 1,966$ 8$ 1,974$

Allocations toCampuses 2,268$ 2,268$ 775$

Net Subsidy to Campuses 260$ 1,349$ 2,308$ 1,093$ 1,470$ 6,480$ -$

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UMS-ITS IT Capital BudgetFY08

MaineStreet $1.8M

Regional Optical Network $3.0M

Total: $4.8M

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UMS-ITS Infrastructure Investments (2002-2007) Software $6.0M

ERP (MaineStreet)* Functional Productivity Software

Document Imaging Event/Classroom Scheduling Housing Anti-Virus Fundraising Development Identity Management Campus Cards Address Cleansing Software E-Commerce

Network Technology $5.0M Wireless System-Wide Telephony Network Convergence Regional Optical Network Wired Network Upgrades

Servers/Storage/Video Conferencing $1.5M ERP Servers/Upgrades VM Environment Storage System Video Conferencing Video Streaming

Total: $12.5M

*Only includes ERP software acquisition of the $18.0M project budget.

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IT System-Wide InfrastructureInvestment Requirements

Campus Network/Wiring Modernization $18.0M Campus Network Convergence $ 9.0M (Voice Video Data) Data Center Upgrades/Modernization $ 5.0M+ UMS,UM and USM Campus Desktop/Laptops 4 yr renewal $ 2.0M/ $.8M Research Computing Renewal $ 2.0M Instructional Technology Integration $ 1.5M High Priority Software Projects $ 1.5M

Security/Regulatory Compliance $ 3.0M

Total: $42.0M

Expansion of State-Wide Optical Network $ 5.0M - $10M

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UMS–ITS Collaborative Initiatives

Identity Management

Student, Faculty, & Staff Email UMPI UMF- Inquired

Server Consolidation (UM) UMS-ITS Maine InfoNet UM

Modem Pools – Outsourced

Recycled PC’s UMS-ITS UMFK UMPI UM Alumni

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Regional Optical Network TJL NIH/NCRR Grant $250,000.00

MDI BioLabs, COA, Bates, Bowdoin, Colby MCCS

Network Convergence UMFK Centers & Sites UMPI

Maine School/Library Network State Library DOE

UMS–ITS Collaborative Initiatives(Continued)

MaineStreet Update

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Pre Go-Live Audit Summary

Critical Juncture- Schedule achievable w/ following activities

IDP members expanded effort required (24-30 hours a week) Consultants finish set-up by October 31st

Project Management team must set hard milestones and elevate them in visibility.

Final decision made December 1st, after spending November testing

Self-assessment of each campus in individual interviews with project staff members yesterday afternoon

Audit team was high quality and assessment was conducted in a professional and effective manner

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Recent Accomplishments

Master Course Catalog in Production September 18, 2007

UMS E-Application in Production October 01, 2007

Application Fee Processing for Fall 2008 in Production October 01, 2007

TouchNet Credit Card Processing for Fall 2008 Application Fees in Production October 01, 2007

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Recent Accomplishments (Continued)

General Ledger Interface in Production October 01, 2007

Enrollment Deposit Processing in Production October 01, 2007

Initial Class Schedule for Fall 2008 in Production October 05, 2007

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Financial Aid Delay Impacts

Qualitative

Staff time from campuses to continue IDP Further delay in realizing value of student system Minimal Interface to Financier

Quantitative (Costs)

The risk of student revenue loss is minimized

FY08/09 consulting, staff, etc. $850,000.00

FY09/10 – delay in Legacy support $700,000.00

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MAINESTREET

Sponsors Discussion

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Current/Future Outcomes

Human Resources Management System…………Tracy Bigney

Financial Management System…………………….Joanne Yestramski

Student Administration System…………………….Rosa Redonnett