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Unified communications 101 by Cisco

Date post: 18-Nov-2014
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A look at what Unified Communications means to different people and organizations and how many can use UC in their daily communications and how UC will become more and more prevalent in our professional and personal lives. Discuss the myths that are limiting companies from fully embracing UC as a business communication strategy and understand the real issues that need to be addressed.
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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential Guido Jouret 1 Video Changes Everything! Jeff Day, Video Team Lead East Coast
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Page 1: Unified communications 101 by Cisco

© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialGuido Jouret 1

Video Changes Everything!

Jeff Day, Video Team Lead

East Coast

Page 2: Unified communications 101 by Cisco

© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2

Recognizing the storm -- Video is about Collaboration!

Page 3: Unified communications 101 by Cisco

© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 3

The typical employee watches 4.6 hours of “enterprise video” each monthSource: IDC, 2009

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4

Video Trends

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5

20 hours of fresh content uploaded every minute!20 hours of fresh content uploaded every minute!

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6

1 hour streaming video at standard resolution = 1Gb

1 hour streaming video at high def resolution = 5Gb+

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 7

Organizations expect their networked video loads to increase over 150% over the next two yearsSource: Business Video Study 2008

Video on the rise

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8

Why Video?

1Kandola, Pearn “The Psychology of Effective Business Communications in Geographically Dispersed Teams”, Cisco Systems, September 2006

2Vision Group Research, FMRIB, University of Oxford, UK

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9

n-display problem

Too many formats

Delivering new experiences

Hard to find and share video

Video is real-time, interactive and bursty

Increased customer expectations

Video storage

Bandwidth

Fragmented solutions

Hard to use

User is control-plane

Scaling video is still challenging

Complexity Interactivity CapacityExperience

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10

The Next Big Network Evolution

TechnologyPlatform

TechnologyShift

BusinessValue

Experience

LANs

Digital

Automation

Connectivity

Internet

Web 1.0

Transactions

Personalization

Web 2.0

Collaboration

???

Participation

Medianet

VisualNetworking

1985–1995 1995–2005 2005+

10© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicFAC_September 2008_Video

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 11

Any Media, Anywhere, Any Device

TelePresenceTelePresenceDigital Media ManagerDigital Media ManagerPhysical SecurityPhysical Security

11© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicFAC_September 2008_Video

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12

MedianetMedianet

Business Video SystemsArchitectural Advantage

Cisco Telepresence

Life-Like, In-Person Video Collaboration

Unified Communications

Video Calling, WebEx and Interoperability

Digital Media Streaming

Video Broadcast to Desktop PCs

DigitalMedia System

Digital SignageEnterprise TV

VideoSurveillance

IP-Based Video Surveillance

12© 2008 Cisco Systems, Inc. All rights reserved. Cisco PublicFAC_September 2008_Video

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13© 2009 Cisco Systems, Inc. All rights reserved.

Selling Business Video

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14

#1: Marketing to a Line of Business

Promote, cross-sell/up-sell

Marketing videos that grab viewer attention

Compelling product and service information

Provide a human face on content

Reduce perceived wait time

Direct line of communications to employees or customers

Global corporate messaging consistency

Immediate executive communications

Live broadcast of company events

Instant communications for rapid response

Directional signage (way-finding)

Informational videos available on-demand

Breaking news relevant to employees/ Emergency communications

Cost-efficient training to remote employees

Information consistency across channels

Power of video—users retain more information

Increased ability to absorb information in searchable segments

Sales and Marketing

Corporate Communications

Information Sharing

Training

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 151515

#2: Pick a Specific Video Capability

Intercompany CTS

Student LoansCoverdellPlus

CTS Sign Solution Expert on DemandCTS Extended Reach

& CTS Satellite

Collaborate withCustomers and Partners

Scale Collaboration Scale Expertise Collaborate from Remote Locations

Any to Any Collaboration

VC InteroperabilityHealth Presence

Medical Collaboration

CTS Event Controls & CTS OnStage

Vibrant & Scalable Remote Events

Record and Broadcast

Executive Collaboration

CTS Recording Studio CTS Boardroom

Live Demonstrations

Virtual Showroom

Face to FaceMeetings

CTS Meeting Solution

Collaborate from Anywhere

Public CTS Suites

Distanced LearningRemote Experts

CTS Classroom

Remote Reception

Remote Lobby Ambassador

Supply Chain Acceleration

CTS Doc Camera

Others: Retail POS CTS, CTS for Broadcast TV, Scale Internal IT with CTS Live Desk, TG 500 for Mobile CTS

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16

Deploy 65 TelePresence Systems World-Wide

Mobile TelePresence for Remote Customer Focus Group Sessions

Conduct Global Innovation Meetings

Connect & Accelerate

$40M AnnualTravel Savings1,000 Meetings / Month67% UtilizationROI: 3 Months

#3: Emulate Use Cases

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 17

Video Surveillance + AnalyticsIncreased Revenues

IPCameras

VideoAnalytics

Connect& Earn

Align Staff Levels with Customer Traffic

No More Than 3 Customers in Line at Checkout

Detect and HelpUn-Aided Customers

+10% in Revenues$23M Yearly Benefit$1.4M One-Time InvestmentROI: 3 Weeks

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Digital Media Manager

Video Analytics Technology Accurately Captures, Tracks and Analyzes Faces, Generating Real-Time Audience Data

Audience Measurement with Video AnalyticsPersonalization

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19

#4: Account PlanningRecruiting

Benefits Admin and Contract Negotiation

Client-Vendor Product Collaboration

Product Launches

Audits and Legal Practices

Customer Satisfaction and Relationship Building

Sales Deal Closure

Customer Strategic Dialog

Customer Negotiations

Mergers and Acquisitions

Corporate Governance Meetings

Internal Business Meetings

Board Meetings and Press Conferences

CIO/CTO

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 20

Pick One!

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21© 2009 Cisco Systems, Inc. All rights reserved.

What about Tandberg?

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© 2008 Cisco Systems, Inc. All rights reserved. Cisco Confidential 22


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