Date post: | 18-Jul-2015 |
Category: |
Technology |
Upload: | mitel |
View: | 61 times |
Download: | 1 times |
In a nutshell, uni�ed communications (UC) can help any size organization operate more e�ciently. Drilling down further, UC does much more than that—from reduce costs to improve customer service to make mobile workforces more productive. Here’s a look at what UC encompasses, its bene�ts and more.
56% of �rms either have already implement-
ed UC or are planning to do so.
80% of companies report that UC either met or exceeded their expectations for faster problem
resolution.
77% say that UC either met or exceeded
their expectations for shortening the cycle for decision
making.
31% of companies report
that UC exceeded their expectations
for improving team collaboration.
80% of companies report
that UC met or exceeded their
expectations for improving external
customer experience and
satisfaction.
55% of technology
decision makers report that
providing mobile access to uni�ed communications and collaboration
systems is a high or critical priority.
WHAT UC CAN DO FOR YOU
• Shorter sales cycle• Increased productivity
• Boost bottom line• Faster decision-making
• Easier access to internal experts• Quicker project times
• Remote-worker enablement• Protection against
network outages• Fewer paid cellphone minutes
• Reduced travel costs• Decreased facility expenses
UC AT WORKCUSTOMER:
Calls in and reaches remote contact center agent
REMOTE CONTACT CENTER AGENT:
Uses IM to get the information needed from internal subject
matter expert to help customer
INTERNAL SUBJECT MATTER EXPERT:
Relies on web conferencing to collaborate with mobile
coworkers, including mobile salesperson
MOBILE SALESPERSON: Places a call via VoIP to
internal subject matter expert to get the information needed
to close a deal
IT MANAGER: Remotely views mobile
salesperson’s screen to �x a technical problem
Compare Total Costs of Ownership. Want to get an idea of what a UC system will cost you? Check out our total cost of ownership calculator.
Statistics source: Forrsights Q1 2013 Networks And Telecommunications Survey, Forrester Research Inc.
IM
Presence
THE ELEMENTS
OF UC Telephony (voice)
Document sharing
Audio, video and web
conferencing
Call control
Uni�ed messaging
4 BIG BENEFITS BUSINESS CONTINUITY: Business processes continue smoothly despite natural disasters, network failures and even when key people are out of the o�ce.
COLLABORATION: Staff members are able to work together, regardless of location, in real time.
CUSTOMER SERVICE AND SUPPORT: Internal and external customers’ questions are answered more quickly, resulting in higher satisfaction levels.
MOBILITY: Roving workforces can be reached wherever they are and on whichever device they’re using.
UNIFIED COMMUNICATIONS
AT A GLANCE
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