Date post: | 16-Apr-2017 |
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Technology |
Upload: | mohammad-yasser-al-habibi |
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Unified Communications (UC)By Mohammad Yasser
Agenda•What is UC?•What UC has for enterprises?•Possible UC components
What is UC
What is UC?•UCStrategies.com defined UC from the
outset in 2006 as:“Communications integrated to optimize
business processes.”• As was well said in a panel at VoiceCon
San Francisco 2008"Let's quit arguing about what UC is; let's
spend our time focusing on what UC actually does."
What UC actually does?•Most of us probably use at minimum:
▫Cell phone▫Landline phone▫Fax▫Email
•Many use other tools like:▫Voice messaging▫Instant messaging▫Web conferencing
What UC actually does?•Incorporates different modes of
communications into one system. •Breaks down communications barriers.•Integrates real-time and non real-time
communications with business processes and requirements.
•Provides unified user interface and user experience across multiple devices.
Always remember•UC is not one tool or one product.•It is a solution that pulls together
communication and collaboration tools.•Enables communication through a
consistent interface and experience.
Enterprise objectives
UC enterprise objectives•Supports the enterprise to manage:
▫Various types of communications▫Across multiple devices and applications▫Across geographies▫With personalized rules and policies▫Seamless communication and collaboration▫Integrating with back-office applications,
systems and business processes.
UC enterprise objectives•Expected results:
▫Better user and group productivity▫Dynamic collaboration and simplified
business process▫Increasing revenues▫Decreasing costs▫Improving customer service▫Tying into business process and
applications achieves highest ROI results
UC components
UC components•Call control and multimodal
communications▫IP PBX▫UC enabler no more no less▫Ex. Avaya Aura
UC components•Presence
▫Corner stone of UC▫“The dial tone of the future"▫Real-time notification of user current
availability
UC components•Instant messaging
▫Critical component of UC▫Enterprise-grade system rather than public
service
UC components•Unified messaging
▫integration of voice, fax, email messages and message notification
▫Allows access of messages, anywhere, anytime, from any terminal
▫adds a variety of advanced call and message management functions
▫desktop call screening of inbound calls, find me/follow me, live reply or call return, and cross-media messaging
UC components•Speech access and personal assistant
▫Speech commands, personal assistants▫Allows access of inbox, calendar, directory,
etc▫Provides intelligent screening and filtering
of messages▫Navigation through schedule, calendar,
contacts, outbound dialing and UM system
UC components•Conferencing and Collaboration
▫Audio ▫Video▫Web▫Ex. WebEx from Cisco, Avaya Web
Conferencing
UC components•Mobility
▫Integrating the mobile users' voice and real-time communications services with core enterprise communications
UC components•Business process integration (BPI)
▫An important element of a UC solution ▫Eliminates "human latency" ▫Back-office applications such as CRM, ERP,
sales force automation and supply-chain management
Thank You
Next presentation•Avaya UC solution (Avaya Aura)
Later •Avaya Unified Messaging•Avaya Soft Clients•Avaya Conferencing and Collaboration•Value proposition of each Avaya UC
product•Key comparison with competitive
products•ROI calculation