Unique Features of RMS Wallet

Easy Navigation Menu's

Auto Detecting Operator and Circle

Supports All Operators & Circles

24 x 7 Instant Recharge

Instant Recharge (Less than 3 seconds)

Single Balance for all Services

Postpaid Bill Payment Service

Utility Bill Payments (Electricity, GAS, Insurance)

High Commission Structure

Industry best available commission structure with 100% white labelled and hosted solution.

Industry Best Commission Sharing

Option to set different Commission Structure for each Distributors, Sub-Retailers,

Resellers & Retailers

Option to configure Surcharge for Postpaid Operators

Complete Commission Details & Reports

Wide Range of Recharging Options

We are proud that “RMS Wallet" is the Only Company in India having Wide Range of

Recharging Options on a White Labelled Platform

SMS Based Module - Offline

Web Based Module - Online

Desktop Application (Linux, Windows & Mac) - Online

Robust Recharge API's

J2ME Application (GRPS & SMS Based) Supports on all JAVA Phones - Offline &

Online

Android Application (GRPS & SMS Based) - Offline & Online

Simple WAP Site - Online

Dial In Recharge (Coming Soon) – Offline

Mobile Applications (JAVA & Android)

Our Mobile Application has 2 modules

1) SMS Module

2) GPRS Based Module

SMS Based Module

SMS Module works by sending SMS from your SIM Card to our Server Number, like how you

are using our SMS Based Recharge. Once the application is installed on your mobile you don't

need to draft any messages, once the settings is saved you only need to open the application and

Select the Operator -> Enter Mobile Number -> Confirm Mobile Number -> Enter Recharge

Amount and Just Submit. Application will automatically send SMS and give you the

confirmation via SMS

GPRS Based Module

GPRS Module works exactly how SMS Module works but instead of sending SMS request to

server GPRS Module uses GPRS connection to communicate with our Server, in order to use this

module GPRS connection should be enabled on your Mobile Phone. Works with GPRS and SMS

Based (Offline)

Works with GPRS and SMS Based (Offline)

Supports all JAVA Enabled Phones (Almost all Phones)

Android Version (GPRS & SMS)

Easy to Install & Configure

Credit & Debit Option

Option to Get Reports between 2 days

Change & Forget PIN

Raise Dispute Ticket

Check Transaction/Dispute Status

Option to Recharge from Phone Contacts

100% White Labelled Application

Reports

100% Transparent Reports with 360 Degree Operator & Circle Wise Reports

360 Degree view of Recharge History & Commission Earned

Graphical Analytic Charts for Business Development

Export & Filter Recharge Transactions into Excel

Operator Wise & Circle Wise Reports for Business Development

Print/Download/Email Bill & Recharge Receipts

Commission Management

Manage all customers commission effectively through a simple web interference.

Create different Commission Packages Quickly

Edit Operator Wise Commission

Option to set different commission for different Users

Configure your own Surcharges for Bill Payments

Define Percentage of Commission Sharing

Instant Commission Allotment

Billing & Support System

Integrated Billing System with Payment Update Form

Automated Payment Update System

Auto Reconciliation of Disputed Recharges

100% Transparent Billing & Reports

Centralized Ticket Based & SMS Based Support

Transfer Recharge Credit through SMS/Mobile Apps

Branding / Make it yours – Fully Customizable Website

You can customize your control panel & website as your wish. You can upload your own

company logo, contents and also make changes according to your needs. Full Administration

privilege will be yours. All our Services are 100% white labelled. Our Company Name or back

links will never display on your website.

Change Theme – 12+ Color Themes Available

Upload Your Company Logo

JQuery Slider Show (Supports upto 4 images)

15+ Content Filled Pages with Easy Customization

Options to Edit Site Title, Meta Tags & Descriptions of each Pages

Advanced HTML WYSIWYG editor for editing your Images & Pages

Update your own contents in the Selling Page

Option to Show or Hide each page

Edit Side Menu Content with Show or Hide Option

Change Layout of the Side Menu (Right & Left)

Option to Edit Header & Footer

Add your own Metatags, Keywords & Site Description for SEO

Option to configure Logout Re-direction URL

Prepaid Mobile Operators

Mobile Recharge:-

Aircel | Airtel | BSNL | Loop Mobile | MTS | Reliance CDMA | Reliance GSM | S Tel | Uninor |

Videocon | Virgin CDMA | Virgin GSM | Vodafone | Tata DOCOMO | Tata Indicom | Tata

Walky

DTH Recharge:-

Dish TV DTH | Videocon DTH | Tata Sky DTH | Sun DTH | Airtel DTH | Big TV DTH

Data Card Recharge:-

Reliance NetConnect+ | Reliance NetConnect 1X | Tata Photon+ | Tata Photon Whiz | MTS

MBlaze | MTS MBrowse

Postpaid Bill Payments:-

Airtel Postpaid | BSNL Postpaid | Idea Postpaid | Loop Mobile Postpaid| Reliance CDMA &

GSM Postpaid | Vodafone Postpaid | Tata DOCOMO Postpaid| Tata Indicom Postpaid

Landline & Broadband Bill payments:-

Airtel Landline & Broadband| BSNL Landline & Broadband | MTNL Delhi Landline &

Broadband

Electricity Bill Payments:-

BSES Rajdhani Power Limited | Yamuna Power Limited | Tata Power Delhi Distributon (Delhi) |

Reliance Energy Limited (Mumbai)

Insurance Premium Payments:-

Tata AIA Life Insurance | ICICI Prudential Life Insurance (All Polices)

Bulk SMS & Bulk Voice Calls:-

Normal SMS | Priority SMS | Marketing SMS | Transactional SMS | Alert SMS

Travel (Upcoming June 2014):-

Flight | Hotel | Bus | Money Transfer | Railway | Holiday Packages

Support Team

Our highly trained staffs are available from 9 am to 9 pm (IST) for phone, live chat, online ticket

& email support. In addition we have comprehensive Knowledge Base

"No one in India providing all the features and services together in a fully white labeled

platform”.

"Earning possibilities are Unlimited with us. Join With Us & Make the most of now . Our

Shoulders have enough strength and Capability to full fill your dreams…...“

Raise a Support Ticket

We believe that our Success is possible only through your Success so we always put our best

effort to make you success by providing unmatched level of Support. As a part of our continuous

effort to improve our support system and to ensures all your support and services issues are

correctly been followed up and addressed by our Support Team on time, we request you to

please follow the below guidelines

RECHARGE SERVICE ISSUES

Recharge Services Issue are mainly classified under 4 categories

RECHARGE DISPUTE (TICKET SYSTEM)

If you got a complaint from your customers that they have not received the talk time/benefits of

the recharge then before marking the transaction as “Dispute” please check whether the

“Operator Reference Number” is generated for the transaction in your Recharge History, if not

found then please click on “Dispute” button to mark it as “Dispute”

If Recharge Dispute Handling 24X7

Average Response Time :- 0 -48 Hours

Things to be remembered

1. You must report dispute within 48 hours.

2. Cannot raise tickets after 48 hours.

3. Refunded money will be added to your recharge balance.

4. It may take up to 48 hours to get the correct status from the operator end once the dispute is

raised.

DENOMINATION ISSUES

Sometimes some denominations of any operator may get failed from our end, in such cases

please raise a support ticket “Other Technical Issues” or mail to support@rmswallet.com from

your registered mail ID and also please mention some sample failed transaction IDs for

reference. We will cross check it and do the needful

Denomination Issues

Average Response Time:- 0 -24 Hours

Things to be remembered.

1. The benefits provided by the operators are different for recharges done through their website,

through online partners and LAPU (Retailers SIM). So please make sure the denomination is

available for web based recharges.

2. For Tata Docomo, multiple of Rs 10 will come under “Special”. Such denominations will not

work in “TOP UP”

3. For BSNL, different types of recharge types are available as mentioned below

TOP UP –For normal Top up Recharges

Recharge- For Validity Recharges.

Special- for STV and Value added services

3G- For 3G Recharges

Make sure you are doing correct denominations in correct route. You can get the details from

BSNL Websites

4. We Support only Specific SUN DTH Denominations, Denominations are listed below, Make

sure you choose one of them.

10, 20, 25, 39, 40, 100, 133, 155, 160, 165, 169, 175, 180, 189, 200, 270, 300, 400, 440, 449,

480, 500, 525, 549, 555, 600, 620, 655, 699, 780, 790, 880, 950, 999, 1000, 1069, 1099, 1310,

1349, 1399, 1499, 1555, 1599, 1600, 1699, 1800, 1999

WRONG RECHARGE (ONLY FOR DTH SERVICES)

As of now there is no provision to transfer or refund wrong recharges done on mobile numbers.

But for the DTH following service providers are currently providing reversal /transfer facility.

Operator Service Type Reversal/Transfer

Airtel Digital TV DTH Available

Dish TV DTH Available

Big TV DTH Available

Tata Sky DTH Available

Videocon DTH DTH Available

Wrong Recharge

Average Response Time:- 2 - 7 Working Days

Things to be remembered.

1. Reversal request should reach us within 24 hours of transaction time

2. Reversal is at the sole discretion of the service provider

3. Raise a support ticket under „Other Technical Support‟ / mail to any of our executive in below

format.

a. Wrong Number –

b. Correct Number –

c. Transaction ID-

4. TAT for reversals can be upto 7 working days

5. Reversal/Transfer is not possible if the customer utilized the amount to activate/subscribe any

services/packs.

SERVICE RELATED ISSUE

Issues like operator down time, Wrong Operator Recharges, Postpaid Bill Settlement and all

other recharge related issues will be come under this section. Depending upon the type of the

issue TAT will be different. You can raise a support ticket “Other Technical Issues” or mail to

support@royalmultiservices.com from your registered email address or keep touch our support

executives.

Service Related Issue

Average Response Time:- 0 -72 Hours

Things to be remembered.

1. If you are getting “Operator down Time” error, please try with any other denominations.

Sometimes for invalid denomination also we may get the same error from the operator.

2. For the post paid Bills, it may take up to 72 hours to reflect if the bill is paid after due date.

3. All the scheduled maintenance will be informed to our customers in advance.

4. If operator reference number is not available, use the date,time & amount of the transaction to

confirm the recharge with customer care

Operator Reference Number

We provide operator reference number for almost all transactions and in some cases we will not

get operator reference ID from the operator end.

1. What is Operator Reference number?

Operator reference number is the unique number provided from the operator to indentify a

particular transaction.

2. Where can I get the operator Reference Number?

Operator reference number will be displayed in the Recharge History, select the particular

transaction and click the “+” button. If the operator reference number is not displayed there you

can click “Update Operator Reference Number”. You will get the same through our recharge

API.

3. What is the Use of Operator Reference Number?

If the customer is complaining the recharge is not success, you can provide this reference number

to the customer. Customer can easily confirm the recharge by calling their customer care. If

operator reference number is not available, use the date, time and amount of the transaction to

confirm the recharge

Recharge API’s

API stands for Application Programming Integration which is widely used to integrate and

enable interaction with other software, much in the same way as a user interface facilitates

interaction between humans and computers. Our API codes can be easily integrated to any web

or software application.

To Get Complete List of Available API's ,Widgets, Sample Scripts, Comprehensive API

Documentation please login into account and navigate to "API & Downloads" Sections and Play

with it…

Comparison with LAPU & Our Recharge System

Our Recharge System is Not Based on Traditional LAPU Based Automate Systems, so please

don't try to compare our Service and Support with Companies who are providing automated

LAPU Based System with Flat Commission Structure

Our System is Stable & Designed to Support Unlimited Number of Transactions with Instant

Recharges (Less than 3 seconds)

LAPU Based Recharge System Our Recharge System

Required more than 50 seconds to process one request Instant Recharges (less than 3 seconds)

Not Authorized by Operators Directly Connected with Operators

Required Many External Hardwares and Softwares No Hardware or Software Required

Success ratio less than 60% More than 99% Success Ratio

Limited Transaction Unlimited Transactions

Need to maintain huge infrastructure No Infrastructure Required

Not Reliable Solution 100% Reliable & Stable Solution

Max 1 Transaction in a Minute 400 – 700 Transaction in a Second

Mobile Recharge Account Features

Mobile, DTH & Data Card -- Supports All Operators & Circles Utility Bill Payments -- Electricity, GAS, Insurance Payments High Commission Structure -- Set Commission for each Distributors Offline SMS Based Recharge Mode -- Set your Local Numbers for SMS Based Recharge J2ME Mobile Application -- Supports GPRS & SMS Based Recharge Recharge Desktop Software (Windows,Linux & Mac) -- White labelled Software Robust Recharge API's -- Powerful & Reliable Recharge API's Automatic Reconciliation -- Fully automatic refund for disputed transactions Appoint Unlimited Distributors & Retailers --No Extra Costs Your own Brand Name -- 100% White Labeled Solution Instant Recharges -- Process within 5 Seconds Centralized Dispute Handling -- No Worry we handle & settle all disputes Directly Connected with Operator Servers -- No SIM/LAPU Based Recharges

Prepaid Mobile Operators

Mobile Recharge:-

Aircel | Airtel | BSNL | Loop Mobile | MTS | Reliance CDMA | Reliance GSM | S Tel | Uninor |

Videocon | Virgin CDMA | Virgin GSM | Vodafone | Tata DOCOMO | Tata Indicom | Tata

Walky

DTH Recharge:-

Dish TV DTH | Videocon DTH | Tata Sky DTH | Sun DTH | Airtel DTH | Big TV DTH

Data Card Recharge:-

Reliance NetConnect+ | Reliance NetConnect 1X | Tata Photon+ | Tata Photon Whiz | MTS

MBlaze | MTS MBrowse

Postpaid Bill Payments:-

Airtel Postpaid | BSNL Postpaid | Idea Postpaid | Loop Mobile Postpaid| Reliance CDMA &

GSM Postpaid | Vodafone Postpaid | Tata DOCOMO Postpaid| Tata Indicom Postpaid

Landline & Broadband Bill payments:-

Airtel Landline & Broadband| BSNL Landline & Broadband | MTNL Delhi Landline &

Broadband

Electricity Bill Payments:-

BSES Rajdhani Power Limited | Yamuna Power Limited | Tata Power Delhi Distributon (Delhi) |

Reliance Energy Limited (Mumbai)

Insurance Premium Payments:-

Tata AIA Life Insurance | ICICI Prudential Life Insurance (All Polices)

Bulk SMS & Bulk Voice Calls:-

Normal SMS | Priority SMS | Marketing SMS | Transactional SMS | Alert SMS

Travel (Upcoming June 2014):-

Flight | Hotel | Bus | Money Transfer | Railway | Holiday Packages

"No one in India providing all the features and services together in a fully white labeled platform”.

Payment Gateway

Payment Gateway

We understand the hurdles of running an Online B2C Recharge Site with Payment Gateway and

the long negotiations required with payment gateway service providers to make sure that you

don't incur any loss. Here we bring you the most cost effective bundle solution for collecting

payments in association with one of the largest consumer payment processor in the world.

Our Key Features

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Lowest Integration Charges : You can go live with a stable payment gateway without emptying your pocket

High Success Ratio : Robust technical architecture to avoid un-necessary failures with intelligent retry option.

All Credit/Debit & Net Banking : You can accepts all major banks internet banking, Debit Card & Credit Cards.

Mobile Payments: Automatically detects mobile browser and rendering the page for the best view, you don't need to optimize for mobile browsers

Go Live Faster : Go Live faster than any other payment gateway providers*. Easy and hassle free documentations.