This document contains Booz Allen Hamilton Inc. Proprietary and Confidential Business Information. It is for internal use only. 1
DRAFT
United Nations Girls’ Education InitiativeGlobal Advisory Committee Meeting
Booz Allen Hamilton Kampala, UgandaMay 2012
3This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“Knowledge Management is a wide concept involving the processes of identifying and collecting relevant information and knowledge currently available, its classification and storage, timely dissemination and updating.
The United Nations FoundationKnowledge Management in the United Nations System
5This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“Getting the right informationto the right people
at the right time.
6This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Take a local children's football match …
7This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
… add a world class pitch …
8This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Result: A Professional Championship Football Club
9This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Clearly it doesn’t work with football, butWhy won’t it work with Knowledge Management?
10This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
You are building a community of knowledge,not an ERP system
Successful Implementation forKnowledge Management
Technology
Process People
11This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Type of Knowledge Percentage of Data
Explicit (Structured) 40%
Tacit (Unstructured) 40%
New/recently created 20%
Most knowledge management systems typically only capture a percentage of an organization’s intellectual capital
Social networking and collaboration methodologies can be leveraged to capture the large portions of knowledge, data, and new ideas that escape traditional KM systems
In addition, social media can be used to foster creativity and encourage innovation to improve the quality of new intellectual capital
12This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“People and Process first, then Technology …How does considering them enhance our overall solution?
13This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
It’s everything underneath that we so often forget about
Technology is just the tip of the iceberg – the part that everyone pays attention to
14This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“If it’s not all about technology then how exactly does technology fit into all of this?
15This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Integrate with existing policies, processes and partnerships
Build Best Practices Publish Project
Evaluations Evaluate Lessons
Learned Search Knowledgebase Identify and Connect with
Experts
The tools facilitate the knowledge
16This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“Can’t we simply install the most advanced knowledge managementplatform with all of the latest features then give away iPads to entice people to use it?
17This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
You can’t build a community via memos,directives and gimmick giveaways
KnowledgeManagement
DevelopKey
Messages
CreateMarketingCampaign Engage
withStakeholders
Identify / EmpowerChampions
SeedContent
WelcomeNew
UsersEstablish
CommunityGuidelines
IncentivizeUser
Behavior
MeasureSuccess
Solicit andIncorporateFeedback
IdentifyStakeholders
18This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Change management strategy is vital to learn to work together “differently”
Viral content plays a part and needs an organized push
Plan for education – the tools are easy, but the concepts are new to many
Define internal social strategies Demonstrate value fast Involve core support allies: RFPs,
CFPs, partners, UNICEF, etc.
Changing our ways
19This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Adoption 101
How will this help me do my job better?
Identify goals early and help build tactical strategies
Manage the community visibility, openly
Tap into existing communities Create examples and show
them how it’s done
20This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Keep It Simple Stupid (KISS)
Make it fast Make it reliable Make it accessible Involve the community Identify features based
on the needs of users
21This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
APAN Community Case Study
Please view the APAN community video on youtube at: http://www.youtube.com/watch?v=8dQ3ajLnxPM
Sorry we were unable to include it here, the file is over 30MB.
22This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
REFLECT
24This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“So, what could Knowledge Management look like for UNGEI?
Group Discussion
25This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Global
Regional Country
UNGEI Knowledge Management Needs
26This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“What Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration through Knowledge Management?
Group Discussion
27This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Glo
bal
Reg
iona
lC
ount
ryWhat Strengths and Opportunities are there for UNGEI partnerships towards growth and collaboration?
28This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“How do we contextualize knowledge management down to the district and local level?
Group Discussion
29This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Dis
tric
tLo
cal
How do we contextualize knowledge management down to the district and local level?
30This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“How do we know if our investment is successful?What measures and outcomes should KM drive?
Group Discussion
31This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Glo
bal
Reg
iona
lC
ount
ryHow do we know if our investment is successful?What measures and outcomes should KM drive?
32This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“What policies and governance issues do we need to consider when implementing a KM strategy?
Group Discussion
33This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Glo
bal
Reg
iona
lC
ount
ryWhat policies and governance issues do we need to consider when implementing a KM strategy?
34This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
“What technical limitations and opportunities will serve as a barrier for successful collaboration?
Group Discussion
35This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Glo
bal
Reg
iona
lC
ount
ryWhat technical limitations and opportunities will serve as a barrier for successful collaboration?
36This document is confidential and is intended solely for the use and information of the client to whom it is addressed.
Mapping the road ahead …
What happens when the original champions leave?
How do you keep the community members interested over the long-term?
