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UP B02 Asset Management Suite - Technology Overview and Roadmap 1 Jason Short Sr Product Manager Symantec Homer Hardin Systems Administrator Lone Star College System
UP B02 Asset Management Suite - Technology Overview and Roadmap
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Jason Short Sr Product Manager
Symantec
Homer Hardin Systems Administrator
Lone Star College System
SYMANTEC VISION 2013
Agenda
Asset Management Overview
Customer Success Story:
Lone Star College System
Roadmap and Discussion
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SYMANTEC VISION 2013
Asset Management Suite Overview
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SYMANTEC VISION 2013
What Can Asset Management Do For Your Customers?
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SYMANTEC VISION 2013
Asset Management Suite Features
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• Purchase Request
• Purchase Orders
• Invoicing
• Receiving
• Catalogs
Procurement
Barcode
• Receive
• Create
• Update
• Audit
• User functions
Software Compliance
• Discovery
• Catalog
• Recognize
• Comply
Reporting
• Asset Counts
• Software Compliance
• Asset Associations
• Analyze trends
• Executive dashboards
AMS
Discoverable Inventory
• Hardware
• Software
• OS
• User
Non-Discoverable
Inventory
• Physical Assets
• Organizational
• Contracts
• Financial
SYMANTEC VISION 2013
AMS Overview
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Resource Association
Diagram
The CMDB Barcode
• Define organizational groups
• Define configuration items.
• Add data to the CMDB.
• Track the associations and relationships of configuration items.
• Clean up and configure data management with ready-made configuration items.
• Create customized item actions and CMDB rules to manage data.
• Configure CI security.
SYMANTEC VISION 2013
AMS Overview
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Resource Association Diagram
The CMDB Barcode
• Faster understanding of current configuration, relationship to other CIs that may be having issues
• Reduce the risk associated with change by knowing the impact and providing the service desk with valuable information to accurately resolve incidents
SYMANTEC VISION 2013
AMS Overview
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Resource Association
Diagram
The CMDB Barcode
• Use Barcode scanners to accurately inventory hardware
• Download data to Barcode scanners to streamline validation and changes
• Quick data entry for improved accuracy and audit support
• Supports flash memory
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• Asset lookup
• Set location or owner
• Update fields
• Receiving
• Create assets
• Audits
• Custom templates
SYMANTEC VISION 2013
AMS: 3rd Party Barcode
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Device Support Features At-a-glance compliance Partner Info
http://www.barcodeessentials.com
• Brought to you by partner Basis Design
• Check out the product roadmap on the website to discover exciting new features on the way
• Still requires a Symantec Barcode license per device
• Not supported or developed by Symantec
SYMANTEC VISION 2013
AMS User Interface
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Manage
Console Security
SYMANTEC VISION 2013
AMS User Interface
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Manage Console Security
SYMANTEC VISION 2013
AMS User Interface
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Manage Console Security
• Resources in the CMDB obtain all of their permissions from the Organizational Group and Views to which they belong
• Organizational View:
– Self-contained hierarchy of organizational groups
– Security structures that administrators use to manage their IT environment
– Utilizes NT security inheritance model
– Assign management rights (Roles)
– Assign Read rights
– Assign Custom rights
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Software Asset Management within AMS
SYMANTEC VISION 2013
Discover
Catalog
Manage Enforce
compliance
Symantec’s Software Asset Management Approach
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Discover Foundation to a unified approach to software lifecycle and asset management
Catalog Single source of software attributes to drive management and compliance
Manage Define software as a “single group” -including all necessary components
Enforce Automatic remediation when software is uninstalled or modified to maintain compliance
Compliance Creating a map of the IT universe is the key to software license compliance
SYMANTEC VISION 2013
Software Asset Management
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Manage in one place Choose what to manage Compliance
• Quickly make decisions about software in the environment
• Ongoing discovery of new or undefined software
• Select what software is important to manage
• Leverage Software Catalog
SYMANTEC VISION 2013
Software Asset Management
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Manage in one place Choose what to manage Compliance
• Define all aspects of software in a single view
– Detection
– Usage
– Delivery
– Purchases
– Contracts
SYMANTEC VISION 2013
Software Asset Management
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Manage in one place Choose what to manage At-a-glance compliance
• Minimize risk through software license compliance
• At-a-glance view displays usage and cost details
• Automatically calculates financial savings or impact
• Reduce over and under buying
• Harvest software licenses based on usage
Compliance
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Asset Management Process
Subtitle here
SYMANTEC VISION 2013
Asset Management Process
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• Integrate with Inventory
• Effortlessly import from other
sources
• Single view to see compliance
state
• Download data to Barcode
scanners to streamline
validation and changes
• Easily create custom resource
types
• Audit history to track changes
Track
Track Discover, Gather, Organize
SYMANTEC VISION 2013
Asset Management Process
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Act
• Quickly change Owner, Location, or Cost Center
• Add cost item
• Order additional software licenses when going out of compliance
• Combined with Client Management Suite
−Deliver or harvest software
−Clear data for retired or disposed asset
Act True-up, Remediate, Analyze
Track Discover, Gather, Organize
SYMANTEC VISION 2013
Asset Management Process
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Automate
• Save time on audits by requesting users validate asset ownership
• End-users self-help procurement requests against approved catalog
• Approval process for procurement requests with automatic tracking
• Streamline lease terminations by tracking covered hardware
• Contract expiration notification
• Location Association by Subnet
Automate New Assets, Requests, & Audits
Act True-up, Remediate, Analyze
Track Discover, Gather, Organize
SYMANTEC VISION 2013
Customer Success Story – Lone Star College System Homer Hardin - Systems Administrator
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SYMANTEC VISION 2013 23
Who we are!
• 2rd largest community college in TX
• Largest college in Houston
• 15 locations across 1400 Sq. miles
• 6 college campuses
• 1 University Center
• 8 satellite centers
• Ranked #1 in Texas by Community College Week
SYMANTEC VISION 2013
Symantec Tools We Use
• IT Management Suite
– Client Management Suite
– Server Management Suite
– Asset Management Suite
• Workspace Streaming
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SYMANTEC VISION 2013
Our Challenge
• 5 mission critical service outages from digital certificate expirations
• Cost impact approximately $875,000
Root Cause:
– 13 locations with decentralized purchasing
– Digital Certificates tracked in Excel
– Reactive Management
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SYMANTEC VISION 2013
Solution: Manage Certificates in AMS
• Moved tracking of digital certificates from Excel to Contact Resources in the CMDB
– Provides for centralized reporting
– Resource Associations (server, service, owner, cost center, etc.)
• Create automated notification tasks 30 days before expiration
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SYMANTEC VISION 2013
Results
• What went well:
– No more digital certificate related outages!!!
– Potential cost savings of $873,570.71 (calculation based on last five outages)
• What didn’t go well:
– Data collection
• Biggest surprises:
– Greater teamwork between locations
– What we renew, but never use
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SYMANTEC VISION 2013
Recommendations
• Utilize a partner
• Gather data early
• Define processes with business owners
• Multiple alerts for expiration
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SYMANTEC VISION 2013
Asset Management Roadmap
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SYMANTEC VISION 2013
Roadmap
Any forward-looking indication of plans for products is preliminary and all future release dates are tentative and are subject to change.
Any future release of the product or planned modifications to product capability, functionality, or feature are subject to ongoing evaluation by Symantec, and may or may not be implemented and should not be considered firm commitments by Symantec and should not be relied upon in making purchasing decisions.
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Legal Disclaimer
SYMANTEC VISION 2013
Orion Release (AMS 7.5) – Fall 2013
• Major focus on performance enhancements and bug fixes
• Several UI enhancements
– Checkbox for Licensable applications
– Ability to Add Multiple Licenses to a Product
• Removed the 99 software component restriction
• Increased reporting through ITA
• Standard Reports for Additional License Types
– Per Processor (Core)
– Named User
– Second Use
– Site
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SYMANTEC VISION 2013
Alta Release - 1st Half 2014
• Focus on Software License Management
– Expanding License Models
– Overlay Models
• Named License
• Upgrade / Downgrade
• Software UI Changes
– Compliance and Metering Flipbook
– Summary and Detail in Enhanced Views
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• Per User • Per Named User • Per CPU (Points) • Per Core (Points)
• Per CPU Type • Enterprise • Site • Per Storage
SYMANTEC VISION 2013
Enhanced Views - Software
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SYMANTEC VISION 2013
Enhanced Views – Software Licenses
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SYMANTEC VISION 2013
Be a Part of the New Community Introducing Endpoint Management Sponsored Groups
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www.symantec.com/connect/endpoint-management
SYMANTEC VISION 2013
The Endpoint Management Teams Wants Your Input Join the Customer Feedback Group
Benefits
– Help shape the direction and design of future product versions
– Be included in drawings for Amazon.com, iTunes certificates, etc.
Participation
– Respond to short (10 min. or less) product direction surveys (monthly average)
– Occasionally asked to speak with a Product Manager or Designer to review designs, development priorities, etc.
To Enroll
– Give your business card or contact information to the presenter on your way out
– Or, email [email protected]
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Thank you!
Copyright © 2012 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners.
This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied,
are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice.
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