UPAHARA - User Manual Quick guide

Version 1.0

8/25/2008

UserManualUPAHARA

2

Welcome

The State Trading (General) Corporation together with Sri Lanka

Telecom Mobitel, brings to you this exclusive Post Paid package

which offers amazing rates and advanced features!

With this package, you can stay in touch with your colleagues,

family and friends anywhere in the world at very reasonable rates.

This book will guide you through the benefits offered in this

package. We welcome you to enjoy these services with your

Mobitel Connection whether youre at work, home or on the move

at any time.

UserManualUPAHARA

3

ContentsWelcome...................................................................................................................................................................... 2

1. REQUIREMENTS................................................................................................................................................... 6

1.1GeneralRequirementsforMobitelPostPaid.................................................................................................... 6

1.2SigningupforaPostPaidconnection ............................................................................................................... 6

1.4YourCreditLimit ................................................................................................................................................ 6

1.5Invoiceperiods................................................................................................................................................... 7

1.6Numberportability ............................................................................................................................................ 7

1.7HowtoReadyourBill ........................................................................................................................................ 9

2. UPAHARA.............................................................................................................. Error!Bookmarknotdefined.

2.1Callcharges...................................................................................................................................................... 10

3. MOBITELGSMAND3.5GCOVERAGE ................................................................................................................ 12

3.1MobitelGSMCoverage.................................................................................................................................... 12

3.2Mobitel3.5GCoverageMap............................................................................................................................ 13

4. MAKINGYOURFIRSTCALL................................................................................................................................. 14

4.1Stepsofmakingyourfirstcall ......................................................................................................................... 14

4.2DialingfromyourMobitelconnection ............................................................................................................ 15

4.2.1Tocalllocalnumbers ................................................................................................................................ 15

4.2.2Tocalloverseas......................................................................................................................................... 15

4.3ForotherstoreachyouonyourMobitelconnection ..................................................................................... 15

5. BILLPAYMENTMETHODS.................................................................................................................................. 16

5.1SMSBillpayment&SMSBanking(24Hoursroundtheyear)......................................................................... 16

5.2Overthecounter ............................................................................................................................................. 16

5.3Cheques ........................................................................................................................................................... 17

5.4StandingOrder................................................................................................................................................. 17

5.5CreditCard....................................................................................................................................................... 17

6 INTERNATIONALCALLCHARGES ....................................................................................................................... 18

7 ROAMING .......................................................................................................................................................... 18

7.1DialingwhileusingyourMobitelnumberabroad........................................................................................... 19

7.2SMSRoaming................................................................................................................................................... 19

7.3SendingSMSusingyourMobitelnumberabroad........................................................................................... 19

8 VALUEADDEDSERVICES.................................................................................................................................... 21

UserManualUPAHARA

4

8.1Freeservices .................................................................................................................................................... 21

8.1.1CLI(CallerLineIdentification)................................................................................................................... 21

8.1.2MCA(MissedCallAlert) ............................................................................................................................ 21

8.1.3VoiceMail ................................................................................................................................................. 21

8.1.4CallWaiting............................................................................................................................................... 21

8.1.5CallDivert ................................................................................................................................................. 21

8.2Payasyouuse,services................................................................................................................................... 22

8.2.1SMS(ShortMessageService) ................................................................................................................... 22

8.2.2VoiceSMS ................................................................................................................................................. 22

8.2.3GPRS(GeneralPacketRadioServices)...................................................................................................... 22

8.2.4MMS(MultimediaMessageService)........................................................................................................ 22

8.2.5VoiceStation(555) ................................................................................................................................... 23

8.2.6MobitelJunior333) .................................................................................................................................. 23

8.2.7MobitelMGuide(888) ............................................................................................................................. 23

8.2.8MobitelInfoCounter(666)....................................................................................................................... 23

8.2.9MobitelDirectoryService(444)................................................................................................................ 23

8.2.10Cricketupdates(123) ............................................................................................................................. 23

8.3PremiumServices ............................................................................................................................................ 23

8.3.1NewsAlertsthroughSMS......................................................................................................................... 23

8.3.2MTUNESDial777 .................................................................................................................................. 24

8.3.3EChanneling225 .................................................................................................................................. 24

8.4 3.5GServices.............................................................................................................................................. 25

8.4.1VideoCall .................................................................................................................................................. 25

8.4.2MobileTV.................................................................................................................................................. 25

8.4.3VideoMail................................................................................................................................................. 25

8.4.4Videosharing ............................................................................................................................................ 25

8.4.5VideoBlogging .......................................................................................................................................... 25

8.4.6VideoonDemand ..................................................................................................................................... 25

8.5MenuDrivenSMS ............................................................................................................................................ 25

MyMobitelMenu.............................................................................................................................................. 25

8.5.1MobiServices............................................................................................................................................ 26

8.5.2InfoServices.............................................................................................................................................. 26

UserManualUPAHARA

5

8.5.3Financial.................................................................................................................................................... 26

8.5.4Messaging ................................................................................................................................................. 26

8.5.5Infotainment............................................................................................................................................. 26

8.5.6Download.................................................................................................................................................. 26

8.5.7Fun ............................................................................................................................................................ 26

8.5.8Games ....................................................................................................................................................... 27

8.5.9Sports........................................................................................................................................................ 27

9 CUSTOMERSERVICE .......................................................................................................................................... 27

Annexure1 ................................................................................................................................................................ 28

ChargesforMobitelPremiumServices ..................................................................................................................... 28

Annexure2 ................................................................................................................................................................ 30

ListofMobitelCentres&OpeningHours.................................................................................................................. 30

UserManualUPAHARA

6

1. REQUIREMENTS

1.1 General Requirements for Mobitel Post Paid

The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) has directed that all mobile phone subscribers must register with their respective network and prove ownership of the SIM (Subscriber Identification Module) in their possession whenever they are requested to do so by the security forces or police personnel.

Hence in compliance of this all operators should register the Personal Information corresponding to the name, surname, type of personal identification document (NIC, Passport or Driving License, photograph and address of all Mobile users.

1.2 Signing up for a Post Paid connection

A duly filled Registration/ Re-registration form National Identity Card/Valid Driving License/Valid Passport Billing proof Subscriber is expected to pose for a digital photograph at the Center. If the

customer does not wish to be photographed, a recent passport-size photograph

(3.5 cm X 4.5cm) conforming to passport specifications, should be produced.

UPAHARA Package:

in addition to the above

Letter from Head of Department (HOD) / Administrative Officer (AO) /Chief Clerk (CC) mentioning Service particulars OR a latest Salary slip certified by Accountant* OR Pension voucher

Government Identity card (for those in active government service) A Connection Fee of Rs. 1,000/- (inclusive of Government taxes and levies) will need

to be paid

1.4 Your Credit Limit

Every customer will be assigned a credit limit as detailed below. The amount assigned as the credit limit could be utilized for billed and unbilled usage.

Initial credit limit will be fixed on the following basis:

UserManualUPAHARA

7

Salary or pension Credit limit

Up to Rs. 30,000 1,500.00 >30,000 10% of the Gross

Salary/Pension Value

Higher credit limits will be approved by the Credit Division based on the category after verification by STC

1.5 Invoice periods The invoice period comprises the monthly period covered by the invoice and the billing date will be assigned on the date of your connection.

The billing date for customers` subscribed to UPAHARA package would be 2nd ,4th &6th of the month. The due date of the bill would be 24th, 26th & 28th of the month respectively.

1.6 Number portability Any Mobitel pre paid customer who is eligible for this package has the capability of obtaining this package without changing the Mobitel number. This would require the SIM to be changed.

UserManualUPAHARA

8

1

2 7 3 4 5

68 9

10

11

16

17

12

13

14

15

UserManualUPAHARA

9

1.7 How to Read your Bill

1. Customer Name & Billing address 2. Account Number: A unique number that identifies your account 3. Mobile Number: The ten digit identification number assigned to a customer by Mobitel 4. Bill Number: The number that uniquely identifies customers bill 5. Bill date: This is the date, on which the bill processors every month 6. Balance as at last bill: The balance remaining from your last bill. If Mobitel had not received

a payment for previous bill/s, prior to the billing date, the account will reflect a past due

amount, which will reflect here. 7. Received: Payment received during the last billing period will reflect here. 8. Balance: If a payment is not received for the total amount payable, the balance carried

forward will reflect here. 9. Total of this bill: The total bill for the current billing period, is stated here. 10. Total amount payable: This reflects the total of the current bill & any balance carried

forward from the previous bill/s. 11. Due date: The customer is required to settle the bill on or before the date stated here. 12. Total Call Charges- The total Call Charges of all Local(Voice/Vedio), IDD(if any), Roaming

(if any)for the period for which the bill is generated.As per the above example, the billing

period is from 2nd Aug to 01st Sep 13. Total of Subscriptions- The Monthly Subscription/s of the Tarrif package & chargeable

VAS services is stated here. 14. Total usage of VAS (Value Added Services)- The total charges on VAS for the period for

which the bill is generated. As per the above example, the billing period is from 02nd Aug to

01st Sep 15. Total Charges for the Mobile No.-Call Charges, Subscriptions and VAS charges are

totaled here.(The figure stated here includes Value Added Tax (VAT). 16. Totals Account Adjustment- The MSL & ECL applicable for the Total Call Charges

(excluding VAT) is stated here. 17. Total of This Bill- The total bill amount for the current billing period, including Government

taxes and Levies are stated here

UserManualUPAHARA

10

2. UPAHARA Upaharya package offers you the ultimate freedom in communication, allowing you to stay in touch with your family, friends and work colleagues whilst enjoying the Lowest Call Rates in the Country. We value the role played by the public sector towards driving Sri Lanka to the future. Hence this exclusive package offers features such as CLI and Missed Call Alert free of charge whilst SMS Roaming and IDD is pre enabled, allowing you to pay as you use.

2.1 Call charges

Monthly Fee Rs. 240.00

Time Bands 0000 1800 Hrs 1800 0000 Hrs

ALL INCOMING Voice/Video

calls From Any Network Free Free

OUTGOING

Voice/Video

(per minute)

M2M Free* 50 cents

O/G Voice

(per minute) M2 Local Fixed Numbers

/CDMA Free* 50 cents

OUTGOING

Voice/Video

(per minute)

M2 Other Local Mobile Numbers Rs.3.00 Rs.3.00

M2M 25 cents 25 cents

SMS M2 Non Mobitel Local Numbers Rs.2.00 Rs.2.00

M2 International Numbers Rs.2.00 Rs.2.00

M2M Rs. 1.00 Rs. 1.00

MMS M2 Other Mobile Local Numbers Rs. 3.00 Rs. 3.00

M2 International Numbers Rs.10.00 Rs.10.00

All charges are subject to Government Taxes & Levies.

*FairUsagePolicy(FUP)forUPAHARAPackage:

UserManualUPAHARA

11

Inordertoensurethatmajorityoftheusersofthispackageareabletoreceiveasuperiorqualityofserviceas

is thepractice internationally for freeuse tariffoptions, this tariffoption issubject toMobitelsFairUsage

Policy(FUP)forthispackage.UndertheMobitelsFUPthefreeentitlementtocall071numbersandfixedline

numbersfrom0000hrsto1800islimitedto1,000minutespermonth.Callsto071numbersandfixedline

numbersfrom0000hrsto1800hrsbeyondthisquotaunderFUPwouldbechargedattherateof50cents

perminute.Alllocalcallratesaresubjecttoperminutebaseddurations.IDDischargedonpersecondbasis.

UserManualUPAHARA

12

3. MOBITEL GSM AND 3.5G COVERAGE Mobitel, the 'National' mobile service provider in Sri Lanka, is constantly expanding service coverage across all major cities to provide continuous connectivity and clarity to its valued current as well as prospective customers around the country. Mobitel delivers enhanced solutions via introduction of new technologies and with a commitment to increasing network capacity. We are positioned to increase our current presence of over 910 GSM and 440 3G base stations around Sri Lanka.

With new base stations being built across the country, we're reaching more places, just so that you can count on Mobitel for quality services and maximized mobile coverage in Sri Lanka.

3.1 Mobitel GSM Coverage

As at August 2008

UserManualUPAHARA

13

3.2 Mobitel 3.5G Coverage Map

As at August 2008

UserManualUPAHARA

14

4. MAKING YOUR FIRST CALL

All you need to do is: Insert the Mobitel SIM card into your 3G/GSM phone and get connected to a world of benefits.

Your Mobitel number is the 10 digit number which begins with 071.The Number can be found on the back of the SIM card pack and the plastic card on which your SIM is attached to.

Format of your Mobile Number:

071 XXXXXXX Mobitel Network Code 7 Digit Unique Subscriber Number

When a caller needs to contact you they would need to Dial 071XXXXXXX to Reach you

4.1 Steps of making your first call

1. Insert the SIM card into the SIM slot

2. Switch on your Handset

3. When Mobite, Mobitel 01 or SRI 01 appears on the screen of your phone you are

on Sri Lankas most caring Mobile Network

4. Dial the number you want to call and press the OK key or

Important Note: If at any instant the phone requests PIN insert 1234. In the event the phone requests a PUK 1 code you could contact our Customer service Consultants for assistance. Entering the PUK 1 code incorrectly will block the SIM and might have to be replaced.

UserManualUPAHARA

15

4.2 Dialing from your Mobitel connection 4.2.1 To call local numbers

To call a Mobitel number Operator prefix-7 digit number (071)2755777

To call a Tigo number Operator prefix-7 digit number (072)XXXXXXX

To call a Dialog number Operator prefix-7 digit number (077)XXXXXXX

To call a Hutch number Operator prefix-7 digit number (078)XXXXXXX

To call a SLT fixed line number

Area code- Operator prefix- 6 digit number (011)(2)XXXXXX

To call a SLT CDMA number Operator prefix- 7 digit number (060)XXXXXXX

To call a Suntel number Area code- Operator prefix- 6 digit number (011)(4)XXXXXX

To call a Lanka Bell number Area code- Operator prefix- 6 digit number 011)(5)XXXXXX

To call a DBN number Area code- Operator prefix- 6 digit number (011)(7)XXXXXX

4.2.2 To call overseas

Access code Country code Number IDD Buddy 100 XX XXXXXXX

Premier IDD 00 or + XX XXXXXXX

4.3 For others to reach you on your Mobitel connection

Within Sri Lanka Your 10 digit Mobitel Number (071XXXXXXX)

Calling from Overseas Country code - Mobitel prefix omitting 0 7 digit number

(+9471XXXXXXX) or

(009471XXXXXXX)

UserManualUPAHARA

16

5. BILL PAYMENT METHODS

5.1 SMS Bill payment & SMS Banking (24 Hours round the year) The advantage of using this service is the convenience of the Mobitel Menu driven system for performing SMS Banking. This user friendly system which is built into your SIM ,completely eliminates the hassle of remembering endless lists of short codes.

Mobitel customers banking with Hatton National Bank(HNB) , Sampath Bank and Commercial Bank can pay their bills through a simple SMS.

Some other features offered through this SMS Banking service also include:

Account Balance Inquiries Fund Transfers, Credit Card Status Inquiries, Credit Card Bill Settlements and Payment of Utility Bills.

For more details and for registration please visit your Mobitel, HNB, Sampath Bank or Commercial Bank Branch today!

5.2 Over the counter

(Please refer Annexure 2 for Payment Points Over the Counter)

Any branch of the following banks

Payments made to Banks would be updated the following day. (Payments made to Sampath, Commercial & HNB are updated online. Payments made to NTB

would be updated on an hourly basis)

UserManualUPAHARA

17

(Credit Cards and Cash Payments only) Payments would be updated, every 10 Minutes

5.3 Cheques By post a cheque written in favour of Mobitel (Pvt) Ltd along with the tear off part at the bottom of the bill under registered cover to Manager Finance, Mobitel (Pvt) Limited, W.A.D. Ramanayake Mawatha, Colombo 02 (Please include your Mobitel number clearly on the reverse of the cheque).

5.4 Standing Order Just fill the application available at Mobitel for Standing Instruction for MASTER & VISA credit card holders and we will debit your card directly every month. Amex Card holders need to obtain / send application directly from / to Amex Card Centre No. 107, Dharmapala Mawatha, Colombo 07.

5.5 Credit Card By filling & posting the tear off part of the Mobitel bill for credit card payments. (The credit card number, expiry date & Mobitel number should be clearly written in the cages given)

OR Online Payments by credit card through our website for MASTER & VISA card holders.

UserManualUPAHARA

18

6 INTERNATIONAL CALL CHARGES

Your Mobitel Number comes with IDD facility which enables you to call abroad from Sri Lanka through Premier IDD which offers superior quality and Buddy IDD which offers low rates.

Dialing Method

Premier 00 + Country Code + Phone Number

Buddy 100 + Country Code + Phone Number

You will be billed on a per second basis when you call abroad using IDD. To view rates for calling abroad visit www.mobitel.lk

7 ROAMING

Wherever and whenever you travel, Mobitel International Roaming makes sure you stay connected to everyone at home. Mobitel will look after you with the perfect solution to suit your communication needs.

Whether you live in Sri Lanka or elsewhere, stay connected to the latest technology, check your e-mails, chat online, and access the internet even while you travel; through Mobitel GPRS Roaming. We are the only operator to offer personalized assistance while roaming.

Essentially, it's the convenience of being contactable on one number wherever you are - so you can take your world with you.

To activate voice roaming, just fill in an application form and submit with the relevant documents and refundable deposit as appropriate.

Destination Deposit Amount:

Middle East Countries Rs. 50,000/-

Rest of the World Rs. 30,000/-

Documents Required:

A dully filled Roaming Application form A copy of the passport

UserManualUPAHARA

19

Getting started with Roaming

Select Your Network

Once you switch on your mobile phone at your roaming destination, it will automatically select the network with the strongest signal. Your mobile phone will display the network.

7.1 Dialing while using your Mobitel number abroad

OPTION 1

Dial 0094 (10 digit Number without the 0 at the beginning) E.g If you want to call 0712755777 while abroad , dial 0094712755777

OPTION 2

CALL HOME Feature

Use the Call Home feature, This feature allows you to enjoy low rates from as low as Rs.35 per minute. This option may not be available in certain countries.

Dial *140*94# E.g: If you want to dial 0712755777 when you are abroad press *140*94712755777# and Press the OK or SEND or CALL Button on the phone

7.2 SMS Roaming

SMS Roaming facility is pre enabled on your SIM to activate the service simply type ACT1 and send to 9911 before leaving Sri Lanka. To deactivate SMS Roaming type DCT1 and send to 9911 once you arrive in Sri Lanka.

7.3 Sending SMS using your Mobitel number abroad

OPTION 1

Type your message and send it to +Country Code + 10 digit number without the 0 at

UserManualUPAHARA

20

the beginning E.g If you want to SMS 0712755777 while abroad , Type the message and send it to +94712755777.

OPTION 2

SMS Home feature

This feature allows you to SMS any number in Sri Lanka for lower rates.

Dial *123*94# and type your message

e.g: If you want to SMS 0712755777 when you are abroad press *123*94712755777# and Press the OK or SEND or CALL Button on the phone and type the message

The message needs to be keyed in within 45 seconds & should not exceed 182 characters

UserManualUPAHARA

21

8 VALUE ADDED SERVICES 8.1 Free services

8.1.1 CLI (Caller Line Identification)

Allows you to see the number of the person who calls you. The number may not appear if the caller may calling you from overseas or from a pay phone booth.

8.1.2 MCA (Missed Call Alert)

MCA is a notification by SMS each time you have missed a call. It is the ideal solution to return the calls you missed

8.1.3 Voice Mail

Mobitel Voice Mail enables the incoming caller to leave a message on your mobile number if you are not reachable.

To Access through your phone Dial *74

To Access from a remote phone Dial 071-2755999

8.1.4 Call Waiting Call Waiting is a feature which enables you to answer a second incoming call while you are already on a call. It ensures that you never miss a vital call because you are engaged on another call.

To Activate Dial *43#

To Deactivate Dial #43#

8.1.5 Call Divert

There are many times when you do not want to be disturbed or when your battery is very

low, but you do not want to miss any incoming calls. With Call Divert, you don't have to.

Just forward your incoming calls to another number, either on a land or mobile connection

where they can be answered by someone else.

Settings -> Call settings -> Call Divert -> Voice calls -> Divert Always -> Divert to -> Number

UserManualUPAHARA

22

To divert all calls at all times Dial *21*phone number where your calls are to be forwarded followed by #

To divert all calls when on another call Dial *67*phone number where your calls are to be forwarded followed by #

To divert all calls when there is no reply Dial *61* phone number where your calls are to be forwarded followed by #

To check diverts you have activated Dial *#21# or *#67# or *#61#

To cancel all diversions you have activated Dial ##002#

8.2 Pay as you use, services (Referannexure1forCharges)

8.2.1 SMS (Short Message Service)

SMS is what we normally referred as text messaging or texting. SMS is a method, by which a text message can be sent from a handset to another handset. One SMS message will be a maximum of 160 characters.

Benefit of SMS

Texting is ideal in places where its too noisy or too quiet for a phone call

If a recipients mobile is switched off, message will be stored for a specified time

period and delivered when they switch on their phone back.

8.2.2 Voice SMS

You can now send voice messages, by simply dialing * followed by the Mobitel number. The maximum duration of this message would be 20 seconds.

8.2.3 GPRS (General Packet Radio Services)

With GPRS you get internet on your handset where you can send and receive emails

using GPRS and browse the Internet.

8.2.4 MMS (Multimedia Message Service)

MMS allows you to send and receive multimedia messages such as texts, pictures,

video clips, audio clips, etc. It's an advanced messaging service that lets users send

multiple media in one single message to one or more recipients.

Benefit of MMS

When youre away from your loved ones and some moments just need to be shared.

With MMS, you can take a photo, add text or sound, and send it from your mobile

phone, right there and then.

UserManualUPAHARA

23

8.2.5 Voice Station (555)

Enter into the exciting world of entertainment with Mobitel Voice Station. Simply dial

555 from your Mobitel phone and access a variety of local and international content

which includes Music Stations, Karaoke Specials, Mobile Drama and Jokes.

8.2.6 Mobitel Junior 333)

Kids also have a place in our hearts. Mobitel Junior, built exclusively for kids can

be accessed by simply dialing 333 from your Mobitel phone. Kids can listen to their

favorite stories, songs, jokes and also learn about good habits and other interesting

topics.

8.2.7 Mobitel M Guide (888)

Enables you to explore the true beauty of Sri Lanka, by dwelling deeper into Sri

Lanka's rich cultural heritage and history, giving you more insight into the most

popular historical sites around the country.

8.2.8 Mobitel Info Counter (666)

Information portal provides you with the information such as News, Lottery Results,

Business News, Astrology Info, & seasonal services.

8.2.9 Mobitel Directory Service (444)

By dialing 444 you can access the SLT Rainbow Pages to obtain numbers listed in the

classified business section.

8.2.10 Cricket updates (123)

Cricket lovers can now dial 123 to access Mobitel's Cricket Scoreboard to find out

latest cricket scores with commentaries in English, Sinhala and Tamil.

8.3 Premium Services

8.3.1 News Alerts through SMS

Mobitel news alert brings you the latest of the security situations, current affairs, business, News & sports news through SMS

UserManualUPAHARA

24

To Subscribe English News alert JNW

To subscribe Type REG & SMS to 2233

To unsubscribe Type DREG & SMS to 2233

To Subscribe English News alert Lankapuwath

To subscribe Type REG & SMS to 2277

To unsubscribe Type DREG & SMS to 2277

To Subscribe Lanka Puwath Sinhala

Step 1 Download latest version of Thibus Me Sinhala SMS application from our wap site wap.mobitel.lk through

your Mobile.

Step 2 Type Puwath in sinhala & SMS to 2233

Step 3 To unsubscribe type Puwath epa in sinhala & SMS to 2233

8.3.2 M TUNES Dial 777

Keep your callers entertained until you pickup. Dial 777 and subscribe to M-Tunes and choose the song you like to play.

8.3.3 E- Channeling 225

To channel your doctor all you need is your Mobitel connection. No traveling, no queues, no time wasted. All you have to do is simply dial 225. It is important that you maintain a credit of Rs.800/= in your account

UserManualUPAHARA

25

8.4 3.5G Services To enjoy 3.5 G services you will need to have a 3G compatible handset and with the network

mode selected as UMTS or Dual mode

8.4.1 Video Call

Sometimes a simple voice call isnt enough. That is why Mobitel video call is there to provide

you real time, high quality video conversation with your loved ones. With 3G Video Call, you

can view both yourself, and the person you are calling

8.4.2 Mobile TV

Make a Video Call to 555 and press 2 to access the TV channels you prefer to watch from

your Mobitel phone

8.4.3 Video Mail

Video mail allows you to receive recorded messages from your callers while you are

unreachable, busy or if you don`t answer your phone. You can make a video call to 555 and

press 6 to access this service.

8.4.4 Video sharing

Through this feature upload a special moment or a crazy experience and share it with your

loved ones via our website www.mobitel.lk or video call 555 & press 4.

8.4.5 Video Blogging

Capture a video clip from your phone and post it on our web site www.mobitel.lk and ask your

friends to comment on it.

8.4.6 Video on Demand

Watch a variety of video clips ranging from movie trailers, music videos, fun & sports on your

Mobitel 3G phone.

8.5 Menu Driven SMS

My Mobitel Menu

You can access a world of fun, excitement, love and much more through SMS. Just scroll over to

your Mobitel icon on your phone and select My Mobitel which offers you the following.

UserManualUPAHARA

26

8.5.1 Mobi Services

To know about your Mobitel account from your bill to IDD rates or even to make a

complaint via SMS. It's all available in "MobiServices" easily found in your "MyMobitel"

menu.

To access, select Mobitel > My Mobitel -> MobiServices

8.5.2 Info Services

From lottery updates to health, to the latest breaking news and even to check the spelling

of a word you just can't seem to get right.

To access, select Mobitel > My Mobitel -> InfoServices

8.5.3 Financial

From Currency rates to stock updates & even checking your account balance at the bank -

it's all in Financial on your "MyMobitel" menu.

To access, select Mobitel > My Mobitel -> Financial

8.5.4 Messaging

Not only you can send a SMS to someone else's phone, but you can send them as an e-

mail through messaging. That's not all, if you need to be reminded of any important

appointments, be it business or personal, all you have to do is set an alert through the

"Messaging" feature on your "My Mobitel".

To access, select Mobitel > My Mobitel -> Messaging

8.5.5 Infotainment

Use your Mobitel menu to access the latest information such as Top songs, Movie reviews

and much more.

To access, select: Mobitel > My Mobitel -> Infotainment

8.5.6 Download

Download ring tones, logos, picture messages by following the steps below.

To access, select Mobitel > My Mobitel -> Download

8.5.7 Fun

Log on to Mobitel Fun & enjoy your leisure to the fullest. With Mobitel Fun menu you can now access Jokes, Horoscope, dating & chat

To access, select Mobitel > My Mobitel -> Fun

UserManualUPAHARA

27

8.5.8 Games

Relieve your stress while at work or relax with our Menu driven Games Scrabble to Soccer

or F1 on your "My Mobitel" menu.

To access, select Mobitel > My Mobitel -> Games

8.5.9 Sports

Get latest cricket scores.

To access, select Mobitel > My Mobitel -> Sports

9 CUSTOMER SERVICE

You can send in your comments and suggestions through our

Customer Care Hotline 0712755777

Email info@mobitel.lk

Fax 0112330396

Web Site Contact us section on www.mobitel.lk

Note that charges are subjected to Government taxes and levies.

Conditions apply, the information in this user guide is valid at the time of print.

UserManualUPAHARA

28

Annexure 1 Charges for Mobitel Premium Services

Service Monthly subscription Usage charges

Free service

CLI (Call line Identification) Free Free

MCA (Missed Call Alert) Free Free

Voice Mail Free Rs.2.00 per minute (Retrieval)

Call Waiting Free Free

Call Divert Free Standard outgoing call charges applicable

Pay as you use

SMS (Short Message service) Free M2M - Cents 25

Free M2 Non Mobitel - Local Rs.2.00

Free M2 Non Mobitel - International Rs.2.00

Voice SMS Free M2M Rs. 1.00

Free M2 Non Mobitel - Rs.2.50

1st retrieval free

N/A Retrieval - Rs.2.50

1st retrieval free

GPRS (General Packet Video Service ) Free No Session Fee

1 Cent/KB

MMS (Multi media Message Service) Free M2M Rs.1.00

Free M2 Other Local Mobile Numbers Rs.3.00

Free M2 International Mobile Numbers Rs.10.00

Voice Station 555 Free Rs.10.00 per minute

UserManualUPAHARA

29

Mobitel Junior 333 Free Rs.5.00 per minute

M-Guide 888 Free Rs.4.00 per minute

Info Counter 666 Free Rs.5.00 per minute

Directory Service Free Rs.4.00 per minute & No charge for the number

Cricket Updates Free Rs.4.00 per minute

Premium Services

News Alerts Rs.30.00 Free

M Tunes Rs.50.00 Rs.30.00 per song (Validity period 30 days)

E Channeling Free Rs.4.00 per minute (Doctors fee & handling charges applicable)

3G services

Mobile TV Free Rs.3.00 per minute

Video Mail Free Retrieval- Rs.3.00 per minute

Video Sharing Free Rs.3.00 per minute

Video Blogging Free Rs.3.00 per minute

Video on Demand Free Rs.3.00 per minute

UserManualUPAHARA

30

Annexure 2 List of Mobitel Centres & Opening Hours

Mobitel Branches Addresses Monday to Friday Saturday Sunday

From To From To From To

Mobitel Flagship Centre No. 108, W.A.D. Ramanayake Mw, Colombo 2 8.00 A.M. 7.00 P.M. 9.00 A.M. 5.00 P.M. 9.00 A.M.

5.00 P.M.

M3 Experience Centre Excel World, 338, T.B. Jayah Mw, Colombo 10 9.30 A.M. 8.00 P.M. 9.30 A.M. 11.00 P.M.

9.30 A.M.

11.00 P.M.

Colombo Branch No. 30, Queens Rd, Colombo 3 8.00 A.M. 6.00 P.M. 9.00 A.M. 5.00 P.M. 10.00 A.M.

5.00 P.M.

Airport Arrival Branch Arrival Public Concourse, BIA, Katunayake

Airport Departure Branch _Shop No. 10, Departure Concourse, BIA, Katunayake

24 Hours Open

Following Mobiltel Branches will be open on Sundays only for Registration/Re-Registration

Anuradhapura Branch 213/7, Dhamsiri Building, Bank Place, Main Street, Anuradhapura

8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M.

4.00 P.M.

Kandy Branch 141, Kotugodella Street, Kandy 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M.

4.00 P.M.

Kurunegala Branch 180C, Colombo Rd, Kurunegala 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M.

4.00 P.M.

Matara Branch No. 15, LGJ Building, Beach Road, Matara 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M.

4.00 P.M.

Ratnapura Branch 8A, Warkatota Rd, Ratnapura 8.00 A.M. 6.00 P.M. 9.00 A.M. 4.00 P.M. *9.00 A.M.

4.00 P.M.

Mobitel@Authorized Dealers

Aiken (Pvt) Ltd Sausiri Shopping Complex, Shop No. 303, High Level Road, Nugego

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Cellmart Telecom Services (Pvt) Ltd No. 41, Bauddhaloka Mawatha, Gampaha 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

CNET (Pvt) Ltd No. 65 1/1, Baseline Road, Colombo 8 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

CSSB Digital (Pvt) Ltd No. 150, New Colombo Road, Ja Ela 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

DNET (Pvt) Ltd No. 32, 2nd Cross Street, Piliyandala 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Designcom (Pvt) Ltd No. 106, Pamankada Road, Colombo 5 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

E-Phone Company (Pvt) Ltd No. 75, Galle Road, Dehiwala 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Information & Data Management Systems (

No. 668, Negombo Road, Mabola, Wattala 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Kings Aquarium & Aqua Culture Suppliers (

No. 29/1, Colombo Road, Chillaw 8.00 A.M. 5.00 P.M. 9.00 A.M. 2.00 P.M.

Kings Aquarium & Aqua Culture Suppliers (

No. 366, Hydepark Corner, Union Place, Colombo 2

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Laksiri Agencies Trading (Pvt) Ltd No. 482/5, Awissawella Road, Kaduwela 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Mobistar Telecom (Pvt) Ltd No. 86, Main Street, Tangalle 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M. Closed

Sandakada Telecom Services (Pvt) Ltd

No. 7, Shopping Complex, "C", Green's Road, Negombo

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

SAT-CO Lanka (Pvt) Ltd No. 511, Kadapaha, Dambulla 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Smart Mobiles (Pvt) Ltd No. 201, Main Street, Kalutara 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Softrings Technologies (Pvt) Ltd No. 50/1, High Level Road, Homagama 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Softrings Technologies (Pvt) Ltd No. 120A, High Level Road, Maharagama 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Softrings Technologies (Pvt) Ltd No. 45, Yatiyanthota Road, Awissawella 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Star Mobiles (Pvt) Ltd No. 258, Dam Street (In front of People's Bank), Colombo 12

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Steel Mobile Company (Pvt) Ltd No. 25, Masjeed Road, Puttalam 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Taiyo Phone Company (Pvt) Ltd No. 83 1/1, Galle Road, Mt Lavinia 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Universal Cellular (Pvt) Ltd No. 76, Kandy Road, Kiribathgoda 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Celfono (Pvt) Ltd No.12,1st Floor Prince Street (Off Malwatte Road),Colombo 11

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Soft Rings (Pvt) Ltd No.107,Old Galle Road,Moratuwa 8.30 A.M 6.00 P.M. 9.00 A.M. 2.00 P.M.

UserManualUPAHARA

31

Aiken (Pvt) Ltd No. 51,Main Street, Embilipitiya (Next to Lanka bell Office)

8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Mobilix Lanka (Pvt) Ltd No. 25, New Bus Stand, Monaragala 8.30 A.M. 6.00 P.M. 9.00 A.M. 2.00 P.M.

Mobitel@Arpico Super Centre

Hyde Park Corner Colombo 02 10.00 A.M. 10.00 P.M. 10.00 A.M.

10.00 P.M.

10.00 A.M.

10.00 P.M.

Mobitel Branches Addresses Monday to Friday Saturday

Mobitel@SLT Teleshops SLT Teleshop Galle Road, Ambalangoda 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Teleshop Mangala Road, Beruwala 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop Ground Floor, World Trade Centre, Colombo 1

8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop Lester James Peiris Mawatha, Colombo 5

8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop No. 221, Sri Sangarajah Mawatha, Colombo 10

8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop Kandy Road, Kegalle 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Teleshop No. 1/D, Kandy Road, Nittambuwa 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop No. 6, Keells Super Building, Main Street, Piliyandal

8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

SLT Teleshop No. 1/1, Senanayaka Mawatha, Ratnapura

8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

Mobitel@SLT Regional Telecom Offices SLT Regional Telecom Offices Badulla 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Bandarawela 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Wakwella Road, Galle 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Nawalapitiya Road, Gampola 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Hambantota 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Hatton 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Etul Kotte, Kotte 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Matale 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Nuwara Eliya 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Galle Road, Panadura 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Galle Road, Ratmalana 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Ampara 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Batticaloa 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M. SLT Regional Telecom Offices Polonnaruwa 8.30 A.M. 4.30 P.M. 9.00 A.M. 1.00 P.M.

Mobitel@SINGER Mega Singer Mega, Borella 227, Castle Street, Borella 10.00 A.M. 7.00 P.M.

10.00 A.M.

7.00 P.M.

Singer Mega, Colombo 4B, Duplication Road, Colombo 4 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Gampaha 103, Colombo Road, Gampaha 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Kandy 213, Peradeniya Road, Kandy 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Maharagama 272, High Level Road, 10.00 A.M. 7.00 P.M. 10.00 7.00 P.M.

UserManualUPAHARA

32

Maharagama A.M.

Singer Mega, Mount Lavinia 326, Galle Road, Mount Lavinia 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Negombo 169, Colombo Road, Negombo 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Nugegoda 4D, Nawala Road, Nugegoda 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.

Singer Mega, Wattala 811, Negombo Road, Wattala 10.00 A.M. 7.00 P.M. 10.00 A.M.

7.00 P.M.