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Helping our customers through COVID-19 Updated: April 10, 2020
Helping ourcustomersthroughCOVID-19Updated: April 10, 2020
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Supporting business continuity during the pandemicHelping our communities work from home during uncertain times
..."For 25 years and counting, Cisco has taken on complexchallenges, and used our technology to help others. As wecontinue to navigate this new normal, my commitment to youis that we will do whatever we can to support yourorganizations, share our learnings, and help those whoneed it most. Kindness, patience and partnership will get usthrough this and we are here for you.”
Read message from CEO Chuck Robbins
View Cisco COVID-19 homepage
A message to our partnersDue to the COVID-19 outbreak, we are seeing a huge spike ininquiries all over the world, as governments, customers, andend-users look to continue daily business activities in a secureremote work environment. We want to provide you with anupdate on our efforts and resources that you can use to bettersupport our customers.
True to our core values, Cisco is responding to make adifference. It's our priority to enable people to securely workfrom anywhere (including home), anytime, and on any device sothey stay connected with their teams and can continue theirbusiness operations. As the market leader, we’re enabling this inmultiple ways.
We're staying as close as possible and over-communicating with partners, we're supporting customers with their needs right now, and also thinking about thepotential impact on the long-run. We want to make sure our partners have the ability to service their customers and communities right now and whilethey get ready for the phase after the virus.
Oliver TuszikSVP Global Partner Organization, Cisco
Cisco news• Cisco COVID-19 homepage• Competency program partner announcement• “Cisco Certifications, Specializations Renewal Deadlines
Extended Amid Coronavirus Pandemic"(Oliver Tuszik CRN Article)
• "Navigating Uncharted Waters for Cisco Partners"(Oliver Tuszik Blog)
• “Connected and Secure: Webex in Today’s World”(ChuckRobbins Blog)
CustomerUse Cases
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Secure Remote WorkingIn order to implement a successful work from home strategy, we must acknowledge that different roles may require different capabilities. Though these persona-based architectures vary, the value of a Cisco solution is that they can all be managed in a cohesive way. This allows for flexibility and cost optimization as ourcustomers support all of their employees working from home.
Super User
• Executives and client-facing employees
• Seamless, always onexperience with HDvideo and LAN-likespeeds
Power User
• Field employees androad warriors
• All software-configuration allowsfor high availabilityeven when mobile;enables IT to respond
IT Admin
• Awareness of growthneeds and areas insupport of WFH
• Interface with Tools /Systems foradministration
• Interface withexecutives on role outand challenges
Lean User
• Consumer-likeexperience andcapabilities withenterprise gradesecurity
• Has never workedfrom home before
Mobile-Only User
• Employees/Contractors that maynot have a company-issued laptop
• Access to cloud-based applicationswith a phone or tablet
Remote Work Offers• Collaboration offers: Help teams operate with minimum disruption stay united• Security offers: Manage risks and compliance• Enterprise Networking offers: Increase capacity for remote working access and enhance home connectivity to maintain productivity• Data Center offers: help customers manage and rapidly expand their virtual desktop infrastructure (VDI)
HealthcareHospitals and clinics around the world are facing unprecedented challenges to keep up with the volume of care resulting fromCOVID-19. Cisco is passionate about ensuring secure patient-centered care through the continuum of care delivery,regardless of volume.
Visit the HealthcareIndustry Hub
High-Priority HealthcareUse Cases
• Population Health Outreach
• Telehealth
• Provider Video Consult,
• Temporary Field Hospitals
• Administrative
Collaboration
See all healthcare solutions in
the Cisco Portfolio Explorer
Healthcare-Specific Offers• Webex Meetings for
Healthcare• Temporary Healthcare
Facility EnterpriseNetworking Offers
EducationSchools and universities around the world are facing unprecedented change by making the decision to close their physicalclassrooms and transition to distance learning. Cisco is passionate about keeping our teachers, students, and administratorssecurely connected no matter where they are so learning doesn’t have to stop in these difficult times.
Visit the EducationIndustry Hub
High-Priority EducationUse Cases
• Administrativecollaboration
• Distance learning• Network, endpoint and
web security
See all education solutions in
the Cisco Portfolio Explorer
Education-Specific Offers• Webex Education
Offers• Cisco Customer
Experience offers forVirtual Education byWebex
• Security offers
Collaboration Offers
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Supporting customers with WebexTo support our partners and customers as they formulate business continuity plans andquickly scale out their ability to support work from home, we've introduced severalWebex offers that require no financial commitment. Please see the following pages fordetails on each of the collaboration offers:
• Webex Enterprise Trials• Existing Customer Expansion• Webex Trials for FedRAMP• Webex Offers for Education• Webex Offers for Healthcare
• Free Webex Personal Account• Webex Contact Center Offer• Webex Calling Free Enterprise Trials• Temporary UCM and Expressway licenses• Webex Large Events
Media Coverage Highlights:
• Coronavirus Sparks Business-Tech Deployments (Wall Street Journal)• Cisco offers free Webex licenses to deal with coronavirus (Tech Radar)• Cisco: Avoid coronavirus, stay home, use Webex (Ars Technica)• Cisco Offering Free 90-day Webex Licenses Due to Coronavirus (Bleeping Computer)• Cisco offers free 90-day Webex Licenses due to coronavirus outbreak (Security Affairs)
Learn more on the Collaboration Partner Communities Page
Webex Enterprise TrialsFrom PartnersTarget audience: For organizations and businesses looking to provide host meeting accounts toemployees and require centralized administrative management and reporting capabilities.
What is it: Webex Trials (Initiated by Partner via Control Hub)
• 90 days, with 30 day extension availability• Includes unlimited, Meetings, Events, Training
for up to 1000 participants• Includes Webex Teams• Webex Calling• Full featured HD video meetings, content
sharing, recording
• Toll-Dial and VoIP Audio• Desktop and Mobile app experience• Microsoft Exchange Calendar, Directory Sync,
SSO• Analytics and Troubleshooting dashboard• Device Registration
How do I get started:
1. Partners must understand and have access to Cisco Webex Control Hub and understand the FAQs2. Partners can get started with Cisco Webex Trials here
NOTE: We are putting a temporary pause on creation of new Free Webex Trials for Webex Meetings forseven days (effective April 4, 8:00am PDT through April 13, 9:00am PDT), subject to change. View FAQ
Learn more on the Collaboration Partner Communities Page
Existing Customer Expansion via PartnersTarget audience: For existing customers with active Webex subscriptions, who need expansions on a temporary basis.
What is it: Cisco is announcing the Cisco Webex COVID-19 Surplus Usage Waiver Period for Webex Meetings subscriptions on CCE and Annuity for EnterpriseAgreement, Active User, and Named User buying models. The initial Cisco Webex COVID-19 Surplus Usage Waiver Period is February 1, 2020 through May 31,2020. The waiver period is Cisco at its sole discretion may decide to extend the Cisco Webex COVID-19 Surplus Usage Waiver Period beyond May 31, 2020.
Customers with per minute or usage based Webex Audio plans will be billed normally. Encourage customers with per minute or usage based audio plans toleverage in-app VoIP and Webex Edge where possible.
• For an Enterprise Agreement (EA), Cisco will allow an additional 20% knowledge Workers to be provisioned for Webex Meetings, Events, Training, Support and Teams.
• For Active User (AU) subscriptions, Cisco will not factor in an increase in the number of Active Users in determining the Average Active Users during the Cisco Webex COVID-19 Surplus
Usage Waiver Period for purposes of True Forward Calculation.
• For a Named User (NU) Meetings subscription, Cisco will allow an additional 20% of Named Users to be provisioned for Webex Meetings or Webex Meetings Suite.
How do I get started:
1. Review the detailed FAQs for Cisco Webex COVID-19 Surplus Usage Waiver Period and understand the buying model examples.2. Provision the expansion in Cisco Webex Control Hub for the customer.3. Use this form when your customer is requesting more than 20% Exception Request for Existing Customers form
Learn more on the Collaboration Partner Communities Page
Webex Trials forFedRAMP CustomersTarget audience: For customers who required FedRAMP, a standardized approach to security assessment,authorization and continuous monitoring for cloud products and services.
What is it: Cisco is providing FedRAMP Trials to customers through COVID-19. The trial is available for 50seats per customer (default) with ability to go up to 1,000 seats for 90 days with a 30 day grace period.
The trial includes: Meeting Center 200 (up to 200 attendees in any meeting)
• Includes global toll and VOIP• Requires passwords on all meetings
Where is it available: US only
How do I get started:
1. Partners can review the FAQs2. Sign up directly at the Meetings COVID-19 Trial Sign Up Form
Learn more on the Collaboration Partner Communities Page
Webex Education OffersTarget Audience: K-12 & Higher Ed institutions (public & private)
What is it: Cisco is offering options for educational institutions to transition to virtual learning through paid,free and promotional offers.
• Cisco Collaboration Flex Plan for Education is a single subscription that gives your customers access toCisco’s collaboration services and software. $2 MSRP per Faculty/Staff, Students are free
• Free Enterprise Trials - 90-day trial with 30-day grace period• Cisco Collaboration Flex Plan for Education with Purchase Adjustment for 100% effective discount on
3-month/12-month renewal. For Partners (CCW): Apply purchase adjustment to get 100% effectivediscount on a 3 month, 12-renewal Cisco Collaboration Flex Plan for Education Cloud Meetingssubscription. See ordering guide for CCW.
How do I get started: Review the FAQs and visit the Transition to Virtual Education page for customerresources, offer information and access the ordering guide.
Learn more on the Collaboration Partner Communities Page
Webex Meetings for HealthcareTarget Audience: For healthcare organizations and businesses looking to provide host remote care
What is it: Webex Trials (Initiated by Partner via Control Hub or Cisco Sales)
• Free Enterprise Trials: 90 day with 30-day grace period up to 1000 participants.• Webex Events 3000: 1 Named User, 1 month, up to 3,000 participants• Vbrick: 3 free live events up to 500 participants OR 1 free live event up to 5,000 participants (Internet
video delivery)
How do I get started:
1. Review the FAQs.2. Understand and have access to Cisco Webex Control Hub to initiate and manage trials.3. Go HERE for Webex trials partner training.4. Learn more about the trials program HERE.
Learn more on the Collaboration Partner Communities Page
Free Webex Personal AccountTarget audience: For individuals that need an immediate solution to enable remote working
What is it: Free personal accounts on Webex.com (sign up)
Partner guidance: This offer is a good alternative for low volume licenses requests. Because this is adirect customer offer, we recommend that partners lead with the trials.
Where is it available: Free Webex online offer is available in 52 countries, not just countries impacted byCOVID-19. For full list of available countries and frequently asked questions- Review the Webex SpecialOffer FAQs
Learn more on the Collaboration Partner Communities Page
Webex Contact Center OfferTarget audience: Companies with immediate need for new or expanded resources for contact center,short deployment times and ideal for rapid ramp-up for crisis response times.
What is it: Cisco is offering a cloud contact center short-term subscription option that can typically bedeployed in less than a week.
• Premium agents (Standard Agents allowed when ordering through Service Provider partner whoincludes their own PSTN solution).
• Free toll and local number access and PSTN delivery of calls to agents for up to 90-days (US and 14countries in EMEAR*)
• No committed volume or contract term, with usage billed monthly in arrears• No VPN required; needs PC with browser, internet access, and any dialable phone
How do I get started:
1. Review the FAQs2. Visit our external Webex Contact Center Quick Deployment Solution Response site3. Read our blog and email sales directly if you have questions at: [email protected]
Learn more on the Collaboration Partner Communities Page
Webex Calling Free Enterprise TrialsTarget audience: Any customer that is trying to quickly deploy and enable a remote working solution thatincludes business calling functionality.
What is it: Cisco is offering a Free 90-day Webex Calling trial to support organizations during this difficulttime.
• Free Webex Calling trial licenses for 90 days, no limit on number of users. (90 day trial consistent withthe existing Webex Calling free trial offer terms and sign up process)
• Cisco Webex Teams calling soft client for mobile and desktop, Webex Calling app also available• PSTN offers available through Webex Service Providers and Cloud Connected PSTN Providers• With Webex Teams and an internet connection, you can be fully functional on Webex Calling in minutes
How do I get started:
1. Review the FAQs2. Visit our external Webex Calling 90 Day Trial Offer.3. Read our blog and email sales directly if you have questions.
Learn more on the Collaboration Partner Communities Page
Temporary licenses for UCMand ExpresswayTarget audience: For existing customers on Cisco Unified Communications Manager and Expressway thathave a need to extend temporary licenses to scale the workforce and add critical services.
What is it: Cisco is offering temporary licenses for a term of 90 days or 180 days beginning April 1, 2020through July 1, 2020. Customers can over-provsion users on their Cisco UCM instance for up to 60 or 90days. These licenses will be available to request on Self Service tool starting April 1, 2020. Customers onExpressway can also request temporary licenses lasting either 90 or 180 days.
How do I get started: Review the following documents:
1. Cisco UCM Temporary Licensing COVID-19 – FAQ2. Cisco UCM Temporary Licensing COVID-19 - Process document
Learn more on the Collaboration Partner Communities Page
Webex Large EventsTarget audience: For companies that have had to cancel or postpone physical events due to COVID-19 and have reached out to oursales teams looking for alternative options to support virtual events. Cisco is responding by providing options for large events.
What is it: Cisco is working with Vbrick to offer large events for customers and also extending offers of providing Webex Events3000 to customers for free.
• Cisco and Vbrick joint offer provides (3) free live events up to 500 participants (Internet Video Delivery), … OR... (1) free live eventup to 5,000 participants (Internet Video Delivery)
• Cisco is extending offer of providing Webex Events 3000 to customers for free. One month of services for (1) Named User andmust be renewed and approved if extension is needed. This offer needs to be ordered from Partner requesting a 100% DSA.
How do I get started:
1. Review the Large Events FAQ2. Learn more about the Vbrick offers and submit a request at the Vbrick Offer Registration Form3. Don’t forget existing subscriptions with Webex Event Center can support up to 3000 participants and Webex Enterprise Trials can support up to 1000
participants.
Learn more on the Collaboration Partner Communities Page
Collaboration Resources
Collaboration PartnerCommunities Page
Partner Enablement
• Collab Sales Central (COVID-19)• VoAM / VoE / Business Continuity
Webinars• Webex Trial Program• Adoption Guides and Tools Kits• Zoom vs. Cisco Webex Battlecard
Customer Enablement
• Business Continuity Resources• Remote Work Accelerated• Transition to Virtual Healthcare• Transition to Virtual Learning• Webex Help Center
Questions: [email protected]
Security Offers
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Remote Working Security Considerations
An increased percentage of workforce suddenly mobile and no longer protected at the perimeter
81% of breaches involve compromised credentials52% of respondents stated mobile devicesare challenged to defend27% of organizations are currently usingmulti-factor authentication (MFA)
Securing Remote WorkersTo help protect organizations dealing with new challenges, such as an increase inremote workers, Cisco is providing extended trial license periods and expanded usagecounts at no extra charge for Umbrella, Duo and AnyConnect with ASAv. Please seethe following pages for details on each of the security offers:
1. Cisco Umbrella Offer – 90-day Trial offer2. Cisco Duo Offer – 30-day Trial offer3. Cisco AnyConnect Offer – 90-day Trial offer4. Cisco AMP for Endpoints Offer – 2x Expanded capacity offer
All Security Offers are available now through July 1st, 20205. Cisco Meraki Offers - Security product family discounts and First Year On Us. All Meraki Offers are
available now through July 25, 2020.
Media Coverage Highlights:• Partners Applaud Free Cisco Security, UC Licenses Extended During Coronavirus Pandemic (CRN)• CISA Outlines VPN Best Practices for Supporting Teleworkers (Redmond Magazine)• Get This Free Cybersecurity Tech To Cope With Your Coronavirus Chaos (Forbes)• COVID-19 Drives Rush to Remote Work. Is Your Security Team Ready? (Dark Reading)
Learn more on the Security Partner Communities Page
Cisco Umbrella Offer
Offer Details:
• Existing Customers - Can exceed purchased user limit until end of offer period
• New Customers - Can extend trial period of Umbrella DNS security from 14 to 90days (offer period is 90 days from activation)
Partner Action:
• For new customers, Partners with the Umbrella Partner Console (UPC) trials can beextended for up to 90 days by emailing [email protected]
Support: Reach out to your Cisco Security Partner Sales Specialist, Umbrella SupportTeam or Partner Help
Learn more on the Security Partner Communities Page
Cisco Umbrella Offer Details Improved Offer!
Target audience Existing customers Customers without a current Umbrella License
Offer detailsCan exceed purchased user limit until end of offer period(1 July 2020)
Can extend trial period of Umbrella DNS security from 14 to 90 days
Offer period Through 1 July 2020 90 days from activation
Country/Region availability All regions where Umbrella is available for sale today.
Partner Action (UmbrellaPartner Console/ MSSPConsole)
N/APartners can have Umbrella Partner Console (UPC) / MSSP Consoltrials extended for up to 90 days by [email protected]
Post-offer SalesEngagement
At the end of the offer period, customers will need to purchasethe additional user licenses or reduce their usage to purchaseduser limits.
At the end of the trial, customers must purchase the required licensesor have their service automatically converted to DNS Monitoring.
Technical on-boardingNone, customer are already deployed. The configuration ofadditional user is an existing process for the customer.
Customers can easily self-implement using documentation here.Assistance can be provided via sales team and technical support.
Support detailsCustomers will be entitled to the same technical support theyhave purchased.
During the trial, prospects can obtain support from the sales team aswell as the Umbrella support team.
Learn more on the Security Partner Communities Page
Cisco Duo Offer
Offer Details:
• Existing Customers - Can exceed purchased user limit through the end of offer period• Customers in Active Trials - Can extend the trial to 30 days and exceed user limit after initial purchase
at the end of the trial through the end of the offer period• New Customers - Expanded 30-day trial (can exceed original 10-user limit). Can continue to exceed
user limit after initial purchase at the end of the existing 30-day trial through the end of the offer period
Partner Action: For new customers Partners can request 30-day trial viasignup.duo.com
Support: Reach out to your Cisco Security Partner Sales Specialist, Duo Support Teamor Partner Help
Learn more on the Security Partner Communities Page
Cisco Duo Offer DetailsTargetaudience
Existing customersOpen opportunities(active trial in-progress)
Net new trials
Offer detailsCan exceed purchased user limit untilend of offer period (1 July 2020)
Can exceed user limit after initial purchase at the end ofexisting trial.
Expanded 30-day trial (can exceed original 10-userlimit). Can continue to exceed user limit after initialpurchase at the end of the existing 30-day trial.
Offer period Through 1 July 2020 Post purchase through 1 July 2020 30 days from activation, and 1 July 2020
Country/Regionavailability
All regions where Duo is available for sale today.
PartnerAction
No action is required for the seller.Email can be sent to customersimpacted by COVID-19 and requiresupport from Cisco.
Sellers should contact their Duo counterpart to discussappropriate recommendation for each customer.
Request 30-day trial via signup.duo.com
Sellers should contact their Duo counterpart to discussappropriate recommendation for each customer.
Post-offerSalesEngagement
At the end of the offer period,customers will either purchase theadditional user licenses or reduce theirusage to purchased user limits.
At the end of the offer period, those opportunities thathave become customers will either need to purchaseadditional user licenses they are using or reduce theirusage to purchased user limits..
At the end of the offer period (1 July 2020), those trialusers who have become customers will need topurchase any additional licenses they are using orreduce their usage to purchased user limits.
Technicalon-boarding
None, customer already deployed.The configuration of additional user isan existing process for the customer.
None, customer already deployed. The configuration ofadditional user is an existing process for the customer.
Customer can self implementing using the Liftoff Guide& Documentation. Assistance can be provided via salesteam and technical support.
Customers will be entitled to the same During the trial, prospects will be able to obtain support
Improved Offer!
Cisco AnyConnect with ASAvOffer Details:
• Current AnyConnect Customers: Allow customers to install additional users beyondtheir purchased limit during offer period. At the end of the offer period, all excessusers accounts must be purchased, or uninstall the clients
• Current ASA/Firepower Customers without AnyConnect: 90-day evaluation ofAnyConnect. At the end of the offer period, customer must purchase those AClicenses or uninstall the clients.
• New Customer: Significant discount program for ASAv30. 90-day evaluation ofAnyConnect. At the end of the offer period, customer must purchase those AClicenses or uninstall the clients.
Support: Reach out to your Cisco Security Partner Sales Specialist or Cisco AccountManager. For licensing request email [email protected]
Learn more on the Security Partner Communities Page
Cisco AnyConnect with ASAvTargetaudience
Customers with legacy ASA hardware running ASAimage, with or without FP services
Customers withFirepower hardwarerunning ASA image, orVirtual ASA
Customers with legacy ASAhardware running FTD, Firepowerhardware running FTD, or VirtualFTD
No Available Hardware VPNCapacity / No Cisco Firewall
VPN-only
license
enabled
Free 90-day AnyConnect trial license. Contact your Cisco Security
Partner Specialist or Account Manager or reach out to Partner Help.
For licensing requests, reach out to [email protected]
Free 90-day AnyConnect trial license. Sales can request 90-day trial
license from Global License Organization (GLO).
For customers with insufficient
capacity in their Cisco hardware to
support the required VPN
connections.
For customers with no Cisco firewall.
Offer: ASAv30 becomes part of the
Fast Track program at 75%.
This discount will remain in effect
until end of the fiscal year (July 25,
2020).
AnyConnect
Plus/Apex
license
enabled
Customers can install additional clients without the need of new license file. Purchase needed to extend beyond 1 July 2020
No
AnyConnect
license
Contact your Cisco Security Partner Specialist or Account Manager
or reach out to Partner Help. For licensing requests, reach out to
Free 90-day AnyConnect trial license. Sales can request 90-day
AnyConnect trial license from [email protected].
Offer period Through 1 July 2020 (client expansion) or end of 90-day trial license.
Conversion to
saleCustomer purchases licenses after trial period to stay compliant.
Technical on-
boarding
In all cases where customer has not deployed AnyConnect in the past, they will need to get the Windows/Mac/Linux version of the software from a Cisco seller. The Cisco seller
will need Software Center access to download the files. Questions can be sent to [email protected]
Support All owners of Cisco firewall will be entitled to technical support regardless of what features are purchased on their firewall, so they will be able to get support from both the sales
New! ASA VPN BundlesWe’re seeing a sizable increase in VPN orders due to COVID-19. Customers must rapidly expandVPN capacity to support remote worker needs – and building these orders, isn’t an easy process.We aim to solve that by:
• Creating easily orderable VPN bundles in CCW to help expedite ordering• Eliminates common pit falls such as missing export control license• Bundles are sized based on typical customer needs• All required SKUs are shown in the bundle• Helps position the best model for longevity
• Helps provide better buffer guidance to supply chain to fulfill orders and shorten lead time
For more information refer to:
• ASA VPN Bundle Partner Guide• Partner Ordering Guide
Learn more on the Security Partner Communities Page
AMP for EndpointsOffer Details:
Existing Customers: Allow customers to install additional nodes, up to two times theirpurchased limit during offer period. At the end of the offer period, all excess licensesmust be purchased, or uninstall the clients.
Support: Reach out to your Cisco Security Partner Sales Specialist or Cisco AccountManager.
Learn more on the Security Partner Communities Page
Cisco AMP for Endpoints Improved Offer
Learn more on the Security Partner Communities Page
Meraki OffersPartner Offer
Additional discounts available to partners, globally,on the entire family of Cisco Meraki securityproducts [MX & MI]
Details
• Offer available globally in CCW as “MerakiRemote Workforce”
• Offer valid March 20, 2020 – July 25, 2020
Support
• Partner cheat sheet• Partner FAQ
Customer Offer
First Year on Us - Any net new Meraki license of3+ years, globally, will receive an extra year oflicensing
Details
• Extra 365 days added automatically once acustomer enters a qualified license indashboard; no partner action needed
Support
• Partner FAQ
Security Partner & Customer Enablement Resources
Security PartnerCommunities Page
Partner Enablement
• Security SalesConnect Hub• Selling Security for Partners• COVID-19 Offer Guide• VoAM / VoE Webinars
Customer Enablement
• COVID-19 Cisco.com• Webinars• Cisco Security Homepage• Blog by Gee Rittenhouse• Cisco Meraki Remote Work On-
Demand Webinar
Enterprise NetworkingOffers
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Helping maintain business operations with�CiscoEnterprise Networking Solutions
View Cisco EN COVID-19 offer details
1. Secure remote work / micro office
Use case premise:• Any Cisco Aironet or Catalyst Access Point can function as an ‘Office Extend AP’ (OEAP) – this means if there is inventory of any Aironet AP’s they can be
leveraged to provide secure teleworker solution for employees.• Any controller (virtual or physical) can be used for creating the secure tunnel or a dedicated controller can be set up in DMZ.• With OEAP, an employee at home or in a temporary micro office will have access to the corporate SSID and the corporate network, without having to set up a
VPN or have any technical knowledge.• Note: If customer doesn’t have AP’s in stock, or is not a Cisco Wi-Fi customer, Cisco can still help get this use case executed for them
View Cisco EN COVID-19 offer details
1. Secure remote work / micro officeOffers
AireOS and IOS-XE WLCs
Leverage WLC evaluation license
Supports maximum WLC platform AP LimitDuration: 90 Days (AireOS), 60 Days (IOS-XE)
No AP Count license required for Mobility Express or Autonomous Mode APs
Setup evaluation license in AireOS or IOS-XE
Free 9800-CL WLC
With a 90-day evaluation licenseSupports maximum WLC platform AP LimitNo AP Count license required for Mobility
Express or Autonomous Mode Aps
Download WLC controller forcloud .ova file here
Setup evaluation license in IOS-XE
View Cisco EN COVID-19 offer details
1. Micro branch / Teleworker
Use case premise:• Set up home, remote, and small branch offices without onsite provisioning using Cisco ISR 1K along with CVO licenses enabled.• Go beyond zero-touch provisioning, firewall and multi-layered VPN support with Cisco SD-WAN – With centralized management, content filtering, IPS you can
securely deploy routers at scale with little or no configuring• For micro-branch environments, Cisco ISR1K routers offer both embedded Wi-Fi and pluggable giga-bit class advanced LTE/cellular options for expanded
WAN coverage, backhaul over cellular, backup/fail-over connectivity and active-active configurations
View Cisco EN COVID-19 offer details
1. Micro branch / TeleworkerTeleworker Bundles
ISR1000-4P-TWPM20ISR1000-8P-TWPM20
(14% Off* on HW)Use cases : Home Office
SD-WAN Ready ISR1K• SKU Options : C1121-8PLTEPW$*, C1111-4PW, C1111-8PW, C1117-4PW• Wi-Fi domain: W$; $ = A, E, B, ZFree Virtual Office License• SKU : CVO-1100-4P-CFG, CVO-1100-8P-CFGCellular Modules• SKU Options : P-LTEAP18-GL, P-LTEA-EA, P-LTEAdd-on SD-WAN subscriptions (L-LIC-DNA-ADD)
Microbranch Bundle
ISR1000-4P-MBPM20ISR1000-8P-MBPM20
(14% Off on HW)Use cases: Health Camps / Relief Camps /
Support center/ Urgent Care
SD-WAN Ready ISR1K• SKU Options : C1121X-8PLTEPW$*, C1109-4PLTE2PWB, C1111-xPLTExAW*• Wi-Fi domain: W$; $ = A, E, B, ZCellular Modules• SKU Options : P-LTEAP18-GL, P-LTEA-EA, P-LTESD-WAN subscriptions (Optional – As part of bundle)
View Cisco EN COVID-19 offer details
1. Meraki remote work offersMeraki has solutions and offers available forcustomers looking to quickly ramp up a remoteworkforce:
• All Meraki Security & SD-WAN, TeleworkerAppliances (MX, Z) and Access Points (MR)have the capability to securely extend acorporate network into the home.
• Meraki Insight (MI) gives IT admins a view intothe remote performance of cloud-basedapplications (WebEx, O365, G-Suite, etc.)�
• Meraki Systems Manager (SM) keeps school/government/enterprise issued devices securewhile off network and assists in the rapiddeployment of security offerings (Duo,Umbrella, Clarity, etc.)
Customer remote work offerings overview here.For additional information, reach out to your Merakiaccount manager.
2. Location services – Social distancing�
Use case premise:• For customers using Cisco Aironet or Meraki Access points• Cisco DNA Spaces dashboard access can be provided to select staff members
View Cisco EN COVID-19 offer details
2. Location services – Contextual information sharing
Use case premise:• Customer needs to connect to business Wi-Fi using their device• For customers using Cisco Aironet, Catalyst or Meraki Access points
View Cisco EN COVID-19 offer details
2. Cisco DNA Spaces offer
90-Day Free Trial offerGet started today with a Cisco DNA spaces free trial
Access offer
View Cisco EN COVID-19 offer details
3. Temporary Healthcare Facility – Day in the life
Use case premise:• Any Cisco Outdoor AP’s is an ideal solution to create a (temporary) expanded Response Area• No need to deploy a dedicated controller, Mobility express makes it easy to setup• This would allow healthcare facility to expand response area to parking lot or temporary tents for quicker patient care• Secondary use cases could be roll out of a remote temporary facility (i.e. in a school, warehouse off hospital premises), or a remote wireless coverage
leveraging point to point wireless
View Cisco EN COVID-19 offer details
3. Temporary Healthcare FacilityOffers
AireOS and IOS-XE WLCs
Leverage WLC Evaluation License
Supports maximum WLC platform AP LimitDuration: 90 Days (AireOS), 60 Days (IOS-XE)
No AP Count license required forMobility Express or Autonomous Mode APs
1815i, 1840i, 1852i/E Access points
Customers can leverage theBuy one 1815 access point, get one
free offer*
*Available in select markets (excluding US and Canada)
View Cisco EN COVID-19 offer details
Data Center Offers
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Scaling up & Support of Remote WorkersCisco HyperFlex VDI Bundle + Intersight EssentialsTarget Audience:
The coronavirus (COVID-19) outbreak is forcing corporations and institutions to enable workers and members to be able to work remotely. Cisco recognizes thesignificant pressure this situation may be putting on our customers’ IT resources and employees.�
To help your customers meet this challenge, Cisco is providing a set of data center offerings that will help customers manage and rapidly expand their virtualdesktop infrastructure (VDI) including a new, pre-configured HyperFlex bundle with prioritized shipping, and free Intersight management for 180 days.
Offer Summary:
• Optimized solution to easily deploy a 500-seat HyperFlex VDI environment;with flexibility to grow
• Bundled 180-day Free trial for Cisco Intersight Essentials*; to quicklydeploy VDI seats and manage the environment
• Prioritized and expedited Quick Ship in 2 weeks **• Priority for healthcare and public sector customers
How do I get started:
• Cisco Data Center COVID-19 Response Offer• Contact your Cisco Partner Account Manager and Data Center Business
Sales Specialist or email us at: [email protected]
* For customers who don’t buy the bundle, they can still get a 90-day free trial to Intersight Essentials here.
** Prioritized 2 week lead times is not a guarantee; but a supply prioritization that once an order is received the bundle orders will be prioritized to be received by the customer in 2 weeks - while
supplies last.
Customer Experience(CX) Offers
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CX Business Continuity OffersThese discounted services and free Ask the Expert (ATX) sessions can help you address immediate customer challenges and then continue the support with yourown additional services. All CX COVID-19 partner information can be found in SalesConnect.
For Virtual Education by Webex
• Expert and self-help resources• QuickStart Service Essential• QuickStart Service Premium
Partner Overview | At a Glance (AAG) | Cisco.com
For Secure Remote Worker
• Free resources and ATXs• Consulting Services• VPN Design and Implementation Services• Business Continuity Triage
Partner Overview | At a Glance (AAG) | Cisco.com
ATX Sessions
Invite your customers to attend with you. Sign up for free live webinars to learn how various Cisco products and services can be used during the COVID-19pandemic for remote working, healthcare and virtual education scenarios (45-60 minutes each).
See the schedule
PartnerCall-To-ActionAnd Additional
Resources
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Partner Call to Action
• Understand Cisco’s response to COVID 19
• Evaluate your company’s emergency remote work plan
• Help our customers evaluate their emergencyremote work plan, create new or expand customer subscriptions
• Review secure remote work resources in the following slides
Visit cisco.com/go/covid19 for the latest news and resources
Sales Play Mapping to Customer Use Cases (1 of 3)Use Case Sales Plays Solution Overview
Secure Remote Working• Modernize the Workforce• Breach Defense• Enable Secure Access
Providing secure, remote connectivity to employees, in turn
ensuring your operations remain uninterrupted when resources
are constrained
Education
Distance Learning
• Modernize the Workforce• Breach Defense• Enable Secure Access• Secure SD-WAN
An educational option that allows students to take classes any
time, anywhere on any device with LMS integration
Network, Endpoint, and Web Security• Modernize the Workforce• Enable Secure Access
Securely expand your learning models and enhance
administrative collaboration. Allow your courses to thrive outside
the confines of a classroom: empowered by collaboration and
seamlessly secured. Teach and learn anywhere.
Administrative Collaboration• Breach Defense• Enable Secure Access• Secure Data Center
Securely expand your learning models and enhance
administrative collaboration. Allow your courses to thrive outside
the confines of a classroom: empowered by collaboration and
seamlessly secured. Teach and learn anywhere.
View All Sales Play Resources
Sales Play Mapping to Customer Use Cases (2 of 3)Use Case Sales Plays Solution OverviewHealthcare
Temporary Field Hospital
• Enable Secure Access• Secure SD-WAN• Breach Defense• (Optional) Modernize the Workforce Experience
Rapidly respond and deploy temporary, compartmentalized
hospitals and testing sites to provide care in mobile, pop-up, or
drive-through locations
Provider Video Consult• Modernize the Workforce Experience• Enable Secure Access• Breach Defense
Use Cisco Collaboration endpoints, Jabber and Webex, for
evaluation, communication with care teams, patient, and families
in quarantine and isolation both in the hospital and at home
EHR – Integrated Telehealth• Modernize the Workforce Experience• Enable Secure Access• Breach Defense
Telehealth using Webex directly with the Electronic Health
Record - in EFT with several healthcare providers. Focused on
Epic integration to start.
Administrative Collaboration• Modernize the Workforce Experience• Enable Secure Access• Breach Defense
Remote worker and remote clinician. Healthcare systems are
limiting visitors and staff in hospitals. Administrative collaboration
allows workers to keep up their day-to-day without being
exposed to potential infection.
View All Sales Play Resources
Sales Play Mapping to Customer Use Cases (3 of 3)Use Case Sales Plays Solution OverviewHealthcare (continued)
Population Health Outreach
• Modernize the Workforce Experience• Transform the Customer Experience• Enable Secure Access• Breach Defense
Contact centers facilitate virtual triage and the increase in
demand as users reschedule appointments, route testing for
COVID-19, and get test results. There are also partner offers
related to this use case with SpinSci (contact center integration
with EHRs), Luma Health (video visits)
Clinical Communication and Collaboration• Modernize the Workforce Experience• Enable Secure Access• Breach Defense
Optimize communication for the care team (physicians, nurses,
RT, PT, transport, etc) - primarily using mobile devices including
corporate-owned and BYOD. New roles and functionality being
created for COVID-19 (ex/ Supply Runner, COVID-19 screening
questions, alerts, etc). There are partner offers included in this
customer use case with PatientSafe and Apple
View All Sales Play Resources
Additional Resources (part 1 of 2)Resource link DescriptionCisco Corporate ResourcesSupporting business continuity during the pandemic Central Cisco.com page on COVID-19Cisco Business Resiliency Information Overview of Cisco’s business resiliency strategyCompetency program partner announcement Partner programs updatesCisco's supply chain updates and FAQ Updates + FAQ
”Navigating Uncharted Waters for Cisco Partners” Blog post (Oliver Tuszik)”Connected and Secure: Webex in Today’s World” Blog post (Chuck Robbins)
Cisco Collaboration ResourcesCollaboration Offers for COVID-19 Partner Communities PostCollaboration Sales Hub Partner sales resourcesZoom vs. Cisco Webex Battlecard Competitive battlecard
“Cisco Webex: Supporting customers during this unprecedented time" Blog post“Working Smarter From Anywhere – Working Remotely” Blog post“Work From Home Best Practices” Blog post"Calling Without Compromise When Working From Home" Blog post"Cisco Announces 'Work from Home' Webex Contact Center Quick Deployment" Blog post
Additional Resources (part 2 of 2)Resource Link DescriptionCisco Security ResourceSecurity Offers for COVID-1 Partner Communities PostSecurity Sales Hub SalesConnectCisco Umbrella Sales Tools & Resources SalesConnectCisco Duo Sales Tools & Resources SalesConnect"As the Number of Remote Workers Rises,Cisco Supports Customers with Expansion of Free Security Offerings"
Blog post
“Expanding Free Security Offers into Customers’ Endpoints” Blog post
Cisco Enterprise Networking ResourcesCisco EN COVID-19 offer details SalesConnect
Cisco Data Center ResourcesCisco Data Center COVID-19 Response Offer SalesConnect
Cisco Customer Experience (CX) ResourcesFree Ask the Expert (ATX) Sessions Webinar schedule on cisco.com
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Thank you for reading
Helping our customersthrough COVID-19
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