U.S. FlexWorkPlace Program OverviewTD Bank, America’s Most Convenient Bank

May, 2104

Agenda Topics

TD Bank History and Overview ~ Aligning a new business strategy

Portfolio Optimization – Understanding supply and demand by market

FlexWorkPlace Overview

Aligning and Integrating People and Place

Establishing Effective Partnerships for Program Success

Program and Design Model

The Process

People Change – Impact on Culture and Brand

Program Sustainment

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FlexWorkPlace

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Overview: Provide anytime, anywhere choice of working environment that promotes work-life balance, environmental sustainability while supporting a performance-based culture allowing us to provide a professional atmosphere towards clients and colleagues with every interaction. A complete FlexWorkPlace Playbook and supporting Toolkit has been developed and is currently housed in SharePoint.

Benefits of Change: The people aspect of a FlexWorkPlace transition is the most important focus albeit supported by the “place” and technology aspects. A new work environment supported by appropriate technology tools can improve employee engagement and productivity. Sufficient and appropriate Change Management practices enable employees to transition smoothly.

Key Highlights: Industry Research from other programs shows that:• The employee experience can increase up to 68% by implementing a flexible work place. • Productivity of employees increases between 20-30% when measured on a pre and post survey basis.

Focus on Employee Experience: Our initial completed pilots identify the benefits of::• Increase our team and collaboration space.• Include more comfortable places to work.• Increase access to sunlight.

Key Pilot Projects (2013-14):• Campus Buildings, Mt. Laurel, NJ – USRE, Bus Solutions, PMO and Strategic Sourcing, Audit, IT • JRR Building A, South Portland ME – Risk /related and Information Management teams

Success Measurement: Pre and Post Survey results

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FlexWorkPlace - Program Objectives

Build our Momentum in creating a world-class work, connected workplace Align physical premises to support TD Bank’s strategic visions and goals Ensure FWP is a key enabler in supporting the objectives in improving the overall

workplace experience Effectively partner with our Shared Services colleagues in developing and

delivering sustainable and cost-effective programs Appropriately engage our LOB clients in program and space development to

support changing workflow processes Address FWP Opportunity in all New/ Refresh Builds Implement FWP “Hoteling” Touchdowns at targeted RMU locations

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Workplace Transformation – Center Of Excellence

Design and Workplace

Effectiveness Lead

Information Management, Technology,

and Tools Lead

Human Resources and Performance Management

Lead

Program Management

Lead

Change and Communication

Management Lead

Workplace Transformation

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Effective Partnerships Deliver SuccessAligning Shared Services Support

Effectively partner with our Shared Services colleagues in developing and delivering sustainable and cost-effective programs

Human Resources – Liaison with LOB/Function HRBP and aligns FWP benefits to their HR initiatives – including attraction and retention goals and productivity measures in managing staff in a virtual environment

Learning/Change Management – Owns change readiness deployment. Develops, manages and facilitates the comprehensive change and communications plans as well as LOB client messaging

Information Technology – Owns implementation and support for the FWP technology, tools and templates as well as coordinating, completing and communicating enhancement requests from LOBs. Key liaison with broader IT Organization on emerging technology trends, tools and applications that can be supported or piloted within the FWP environment

Design, RE Strategy, Finance, Analytics and PM Teams – FWP can only succeed through effective relationships with internal RE partners, ensuring consistency in both product and delivery

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An Alternative Work Strategy

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Defining work by ‘what you do’ – not ‘where you do it’

About leveraging technology to enhance employee productivity

A collaborative workplace design with a high level of Business Unit input

About attracting & retaining the best talent in the market

About organizational flexibility

About supporting business continuity when the unexpected happens

About improved work/life balance

About efficient space utilization as a result of an increasingly mobile workforce

About reducing the Green House Gas emissions from our Real Estate portfolio

It is…

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Why Implement FlexWorkPlace Now?

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What is TD’s FlexWorkPlace Model?

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A Partnership

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Our qualitative business case is focused on our people

work-life balance environmental sustainability performance-based culture

TD Targets

Employee Engagement

TD Targets

CO2 metric tons / sq.ft.

TD Targets

Ability to CollaborateEmployee SatisfactionSense of Community

Work & Travel Commuting Ability to Concentrate

Access to People & Info

Decision Speed

+5% +10%+10%

-20%-20%

+10%+15%

+15%

+20%

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What is TD’s FlexWorkPlace Model?

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Open Office Area

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Collaborative area

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Café Space

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FlexWorkPlace delivers choice to our employees

People working when, where and with whom they need to be most productive.

Technologies that facilitate secure, mobile, quick and innovative work practices.

Workplace environments that eliminate waste and best support the tasks at hand.

Services that support the daily functional needs of the workforce.

Unmanaged people unplugging from each other and their work.

New, unproven technologies that fail to meet workload expectations.

A Work from Home Initiative Crowded, noisy workspaces with little privacy or enjoyment.

Increased hassle throughout the day.

PEOPLE

TECHNOLOGY

PLACE

PROCESS

What FlexWorkPlace Is What FlexWorkPlace is Not

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WorkStyle Classification

A Mobile Employee Schedules places to work in the office

environment as needed, does not have an assigned workstation.

Rotates frequently between workplace settings.

Meeting rooms, huddle rooms other floors and meetings with business partners

May have a Choice@Work agreement with his/her people manager

Is without special accommodation needs specific to his/her workstation

Is assigned :• a laptop, • a Blackberry, • a wireless stick for remote connectivity,• collaboration software (Live Meeting and Office

Communicator)

A Resident Employee

FlexWorkPlace supports two styles of work – resident and mobile. Each employee undergoes a thorough review of the Workstyle that best fits his or her job function.

Requires an assigned workstation because of his/her job function

Does not work frequently from meeting or project rooms

May require consistent oversight by his/her manager

Requires special accommodations that can only be met by an assigned workstation

Is assigned:• a desktop, laptop or ThinClient Device,• collaboration software (Live Meeting and Office Communicator)

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Illustrative Floor Plan

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Open Workstations

Quiet ZoneBoardroom Collaboration Cafe

Meeting &Collaborative Spaces

Touchdown Area Open Workstations

Neighborhoods

Utilizing FlexWorkPlace to Support a Day in the Life

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FlexWorkPlace Implementations

12000 Building, Mount Laurel, NJ - 175 Users – Real Estate, Strategic Sourcing, Change Management and Dodd-Frank teams

John Roberts Road, South Portland, ME - 90 Users - Information Management, Shared Services, Retail Credit Risk Management, Basel, Enterprise Risk Management, Data Governance, and Credit Risk Analytics

9000 Atrium Way, Mount Laurel, NJ - 110 Users – Audit Group

12000 Building, Mount Laurel, NJ – 120 Users – Marketing /CAPA –July, 2014

Farmington Hills, Michigan – 85 Users – TDAF – November, 2014

17000 Building, Mount Laurel, NJ - 625 Users – USTS - Calendar 2014-15

Current and Planned Programs

West Falmouth Crossing, Falmouth, ME – 625 Users – Various 2015

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The Process

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PEOPLE PLACE TECHNOLOGY PROCESS•Working when, where and with whom required at any given time

•Improved collaborative areas

•Wireless technology •FlexWorkPlace Policy

•Improved feeling of belonging/team

•Bright, open, lots of natural light

•Work-station Reservation System

•Multi functional devices (MFD) Scan, Print, Fax and Copy

•More face to face time that is specific and valued

•Café on each floor •Increased bandwidthNow – 10 mbsFlexWorkPlace - 100 mbs

•Team decisions for work effort

•Improved decision speed •Multiple types of meeting space

•VOIP phone •Centralized Hard Filing

•More access to leadership •New modern Furniture

•Speed to Market

•Consistent new AV equipment – Workspace Refresh program

•Enterprise Paper Neutrality – Paper Management – Virtual Filing

•Improved Work – Life Balance

•Business Continuity •Office Communicator Suite – Live Meeting & Instant Messaging

•Reduction in GHG’s

There are many benefits attributed to working in a FlexWorkPlace environment. For clarity, they have been categorised into 4 specific areas that are consistently measured to identify success.

Benefits of FlexWorkPlace

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Making the Decision - Assessment Process

Two phased approach:

Phase 1Complete an Assessment Process, 3 components

Executive Interview

Direct Report Interview

Assessments1. Technology AssessmentHigh level inventory of the technology used by your business to accomplish work every day

2. FlexWorkPlace Interest SurveyQuick survey to gauge employee interest in new ways of working

3. Workplace Observation StudyCompleted by a representative from the business unit this survey is to identify how well the workspace is being used on each floor at different periods of time throughout the day

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Making the Transition: Teaming for Success Phase 2 - What resources does the business unit commit? The business unit is responsible for providing resources for both the project management and communications/people change work streams for the duration of the project. Picking the right team for these two work streams is critical.

ProjectSponsor

BusinessOwner

ProjectManager

• Business Coordinator

• Implementation Assistant

• Move Captain

Project ManagementWork Stream

IT Relationship Manager

• IT Project Manager

• Implementation ManagerCoordinator

Real Estate Relationship Manager

• TD Real Estate ProjectManager

• Real Estate ProjectManager*

• Move Manager*

Human Resources and Communications Lead (s)

• Communication Lead

• Training Lead

• Department RelationshipManager

• Change ChampionsTechnology

Work StreamReal Estate

Work StreamPeople ChangeWork Stream

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People Change – Impact on Culture and BrandPeople Change Work Stream

This work stream does two main things: guides leaders on the roles they play through the FlexWorkPlace transition, as well as provides people managers and employees with the communication, training and support they need to make a shift in thinking and actions to accomplish their work. The following are key roles and responsibilities that fall within this work stream:

Leadership at all levels of the business unit – actively work together to visibly support the transition and engage employees before, during and after the move

Transition lead – ensures that TD employee experience requirements are met and that change management is consistent with the culture of the business unit. The overall project manager is responsible for engaging a transition lead. The business owner can help to identify an appropriate internal candidate if available

Communication lead – creates and distributes communications to stakeholders

Training lead – develops and delivers training for stakeholders

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People Change (cont’d)

People Change Work Stream - Continued

Department relationship manager – acts as the “go to” person for employee questions and concerns

Change champions – represent groups within the business unit and help to influence the successful implementation of FlexWorkPlace leading up to the physical move to the new environment

House council – represent groups within the business unit and help to sustain the FlexWorkPlace implementation after the physical move to the new environment

This work stream also requires the support and guidance of the business unit’s Human Resources advisor at various stages of the implementation.

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Program Sustainment – The House Council

• The House Council’s purpose is facilitating sustained adoption: “making it work”

• The House Council:– Engages and involves members to improve the employee experience– Encourages and (sometimes enforces) new and desired behaviours– Instils the desired behaviours within the team and leads by example– Addresses sustainment issues and concerns as quickly as possible– Escalates those issues/concerns that cannot be resolved at the House

Council level

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House Council - Roles & Responsibilities

Communicate, communicate, communicate!• Communicate the vision and objective of FlexWorkPlace in the short term and longer term for

the business

• Provide the conduit and mechanism for employees to voice their questions, concerns, issues and suggestions

• Co-ordinate communication to ensure consistency, quality and timeliness of messages Setup a House Council email address and use of Connections Site

• Identify change issues at the earliest opportunity – Don’t let issues fester!

• Periodically share lessons learned with other FlexWorkPlace projects

• Communicate to teams how their concerns/ issues are being addressed.

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Questions

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Appendix

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Flexible Solutions

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Convertible Workstations

Typical workstation can convert to benching with minimal work by removing a table

Sit /Stand Stations

Allows for different types of work styles and adjusts to the user’s comfort level

Collaborative Spaces

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Meeting Rooms

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BoardroomProvided in larger corporate offices and/or based upon LOB requirementsReservableAudio visual equipped

Meeting Rooms

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Small Meeting RoomAccommodate 4-6 peopleNon-reservable

Medium Meeting RoomAccommodate 8-10 peopleReservableAudio visual equipped, Optional telepresence

Private Collaborative Spaces

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One on One RoomNon-reservable meeting area generally for two-people Private phone calls or small meetings

Phone RoomDesigned to accommodate private phone calls, and heads down workNon-reservable

Open Collaborative Spaces

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SalonIntended for impromptu individual meetings and small group collaboration

Open Collaborative Spaces

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LibraryQuiet, “heads down” work environment, minimal conversations

Open Collaborative Spaces

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Huddle RoomDesigned to accommodate collaborative or less formal meetingsNon-reservable

Open Collaborative Spaces

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Scrum BarIntended for impromptu group meetings and team work sessions.

TrellisIntended for impromptu individual meetings and small group collaboration.Creates a sense of place in an open environment

Collaborative Cafe

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An area where Employees can enjoy their break time and also serves the purpose of an area for small informal meetings and gatherings.

Access to power and data make it easy to work here.