Date post: | 02-Jul-2015 |
Category: |
Technology |
Upload: | cate-kompare |
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Welcome to the !Usability Testing !Popup LabWifi: cafeteria&co Password: #eaturbana
Tell us about yourself• Name
• Experience with usability testing
• Volunteered for one?
• Run one?
• How you want to use what you learn today?
What is UX?
What is usability testing?
What is it not?• Not about what people “like”
• Not a focus group
• Not QA
• Not the only UX activity
• Quantitative
• Not testing our users!
Why do it?
Activity• Observe
• Don’t help our volunteer
• Note 3 issues
Debrief
Before you test
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Before you test
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Before you test
Step 1 Prepare a Test Plan
Test what?
Test where?
Setting the stage: Script
Setting the stage: Scenarios
Tasks• Write open-ended questions
• Avoid jargon
• Synonyms
• Do not ask for opinions or speculate about the future — observing actual behavior is more meaningful
• Conversational
• Unambiguous
Walter & the Weather
Activity
Step 2 Recruit Users
Pro-tips:• Incentivize
• Let people know how they are helping
• Tailor your approach to your users
• Meet users where they are
• If all else fails, there are recruitment agencies out there…
Discuss
Step 3 Test!
What you’ll need:• A facilitator (most likely you)
• A way to view & interact with your app or site
• An observer/notetaker type
• Your test script
• Your volunteer
• A space
What wouldn’t hurt to have:• Recording software
• Snacks & drinks
Facilitator
Facilitator’s Phrases• What are you looking at right now?
• Can you tell me more about…?
• What did you think would happen when…?
• What would you do if I wasn’t here?
• This is very helpful.
Staying on track
Notetakers & Observers
Mobile Testing
Remote Testing
Step 4 Debrief & Analyze
Use the Rubric
Triage
Something is better than nothing
Activity
Step 5 Make Changes
Let’s Test!• Come up with 1-3 test questions
• Prepare your rubric
Let’s Test!
Giveaways