User guideInternational SOS Medical assistance program

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Valid from: 1 January 2014

• 27 Assistance Centres 24/7

ISO Certified

• 35 clinics

• 11 000 Professionals

• 48% medical professionals

• + 600 Remote Sites Medical

Projects

• 11 Air Ambulances

• 4.5 Million+ calls in 2012

• 1.3 Million+ cases

• 18,000+ medical evacuations

• 90+ languages supported

• 76,000+ certified providers

International SOS worldwide presence

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International SOS assistance centres are ISO 9001: 2008 certified. This certification is an international

standard which recognises high quality, consistent service improvement as well as a company’s

commitment to customer satisfaction.

A L’ETRANGER

Medical & Security Guides available on the Internet

Membership App’

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PRIOR TO DEPARTURE

IN AN EMERGENCY

WHILE ABROAD

On call Medical advice 24/7

Medical & Security Assistance

Medical email Alerts

International SOS integrated services

How to access your Groupe Suez Environnement

online portal and subscribe to alerts by email?

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1. Visit our International SOS website

www.internationalsos.fr

2. Enter your Membership number

(15AYCA084575) in the login section

3. Click on « Go »

4. Click onto « Sign up »

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The following information can be found in the medical country guides:

Medical risk levels

Pandemics and prevention

Advice: infectious diseases, recommended vaccinations, food and water safety, cultural tips…

International SOS directories

Access to country guides on your Groupe Suez

Environnement dedicated portal

Webinars & Seminars – Included in your

membership

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Invitations are sent to the

management of the Groupe

Suez Environnement

assistance program.

Don’t hesitate to request the

calendar for future sessions.

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International SOS

Paris Assistance Centre

+33(0)1 55 63 37 71

www.internationalsos.com