ADP Payments Tutorial Series Using Standard Reports ADP Payments includes seven standard reports: • All Transactions‐‐ Includes every transaction processed in your ADP Payments account, regardless of status (successful and unsuccessful). • Settled Transactions‐‐ Includes all transactions in your account with a status of “settled.” • Credit Card Deposit Report‐‐ Includes every successful credit card payment and refund (status of “settled” and “Refund (Settled)” with an Actual Settle Date in the selected date range. NOTE: If your account is not enabled for credit card processing, you will not see this report. • ACH Deposit Report‐‐ Includes every successful ACH payment and refund (status of “settled” and “Refund (Settled)” with an Actual Settle Date in the selected date range. NOTE: If your account is not enabled for ACH processing, you will not see this report. • Daily Returned ACH Report‐‐ Includes all returned ACH transactions (status of “Returned NSF,” “Returned,” and “Chargeback.” with a Return Date in the selected date range. NOTE: If your account is not enabled for ACH processing, you will not see this report. • Web Payment Form Transactions‐‐ Includes all one‐time transactions entered via your ADP Payments Web Payment Pages, regardless of status (successful and unsuccessful). • Recurring Payments with Expiring Credit Cards‐‐ Includes a list of customers with recurring payment schedules that have a credit card attached to them as a payment method which expires in the time frame you select. You can access any report by clicking the linked Report name in the standard reports table.
Transcript
ADP Payments Tutorial Series
Using Standard Reports
ADP Payments includes seven standard reports:
• All Transactions‐‐ Includes every transaction processed in your ADP Payments account, regardless of status (successful and unsuccessful).
• Settled Transactions‐‐ Includes all transactions in your account with a status of “settled.”
• Credit Card Deposit Report‐‐ Includes every successful credit card payment and refund (status of “settled” and “Refund (Settled)” with an Actual Settle Date in the selected date range.NOTE: If your account is not enabled for credit card processing, you will not see this report.
• ACH Deposit Report‐‐ Includes every successful ACH payment and refund (status of “settled” and “Refund (Settled)” with an Actual Settle Date in the selected date range.NOTE: If your account is not enabled for ACH processing, you will not see this report.
• Daily Returned ACH Report‐‐ Includes all returned ACH transactions (status of “Returned NSF,” “Returned,” and “Chargeback.” with a Return Date in the selected date range.NOTE: If your account is not enabled for ACH processing, you will not see this report.
• Web Payment Form Transactions‐‐ Includes all one‐time transactions entered via your ADP Payments Web Payment Pages, regardless of status (successful and unsuccessful).
• Recurring Payments with Expiring Credit Cards‐‐ Includes a list of customers with recurring payment schedules that have a credit card attached to them as a payment method which expires in the time frame you select.
You can access any report by clicking the linked Report name in the standard reports table.
Some standard reports are included in the Reports Quick Links section in side navigation (shown below) by default, others you need to add manually.
Click any of the linked report names to open the report.
To remove a report from side navigation, click the “x” box to its right.
To re‐add it to the Reports Quick Links list or to add any standard report, click the “Add Quick Link” link from the standard reports Action button menu.
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ALL TRANSACTIONS REPORTThe All Transactions standard report contains a row for each transaction processed or attempted in your ADP Payments system, including transactions that failed. The default report view shows transactions of all types from the most recent 90 days. When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
A SNAPSHOT of activity appears above the table. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the Date Range and Payment Methods filters for the report. The SNAPSHOT provides a total number and dollar amount for the following payment statuses:
• Settled transactions‐‐Successful transactions with a status of “settled” for which you have received funds in your bank account.NOTE: Funds may not appear in your bank account until several days after ADP Payments records them as settled. This is a reporting issue related to your bank.
• Unsettled transactions‐‐ Payments that have been successfully submitted for processing, but have not yet settled. You have not yet received funds in your bank account for these transactions. Transactions with a status of “Authorized” and “Posted” are included in this sum.NOTE: It is possible that your customers will see the funds debited from their accounts for these transactions, even though you have not yet received the funds.
• Unsuccessful transactions‐‐ Payments that were not successfully processed, were disputed by your customers, or payments that you voided. Transactions with a status of “Voided,” “Returned,” “Chargeback,” and “Failed” are included in this sum.
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The transaction table displays 10 rows at a time, and lists the newest transactions within the date range first. Click the linked page numbers at the bottom of the table to navigate through the table results.
You can click any of the column headers to re‐sort the table results based on that column, as follows:
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest /most recently added customers to oldest customers), click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in the All Transactions report. Clicking the linked Customer ID opens the Customer Record in view mode. NOTE: When you click the linked Customer ID from any report, a “back to report” link at the bottom of the Customer Details screen will take you back to the report you were viewing prior to opening the screen.
• Account #‐‐ If an Account # was included for the customer when it was created, that number will be displayed in this field. If no Account # was assigned, the field will be blank. You can sort the field alpha‐numerically, with blank being the lowest. Click once to sort from high‐to‐blank. Click again to sort from blank‐to‐high.
• Transaction ID‐‐ The Transaction ID is a unique identifier ADP Payments assigns to each payment processed by the system. Transaction IDs are assigned to all payments, including failed payments. Click once to sort from high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in the All Transactions report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. NOTE: When you click the linked Transaction ID from a report, a “back to report” link at the bottom of the Transaction Details screen takes you to the report you were viewing prior to opening the screen.
• Amount‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, and click again to sort from high‐to‐low.
• Enter Date‐‐ The date the transaction was entered or generated. Transactions are sorted chronologically by enter date. Click once to sort from oldest‐to‐newest, and click again to sort from newest‐to‐oldest. (The default table view is sorted from newest‐to‐oldest.)
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• Status‐‐The transaction status—for example “settled,” “authorized,” “posted” or “voided.” Transactions are sorted alphabetically. Click once to sort from Z‐to‐A; click again to sort from A‐to‐Z.
• Transaction Type‐‐ Each ADP Payments transaction is assigned a Transaction Type. Echeck (ACH) Transactions are PPD, CCD, TEL or WEB. Credit card transactions are prefaced by MOTO (to indicate mail order or telephone order) and followed by the type of card used. Transactions are sorted alphabetically. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.NOTE: Your account may not be enabled for all of these Transaction Types.
• Invoice #‐‐ The invoice number assigned to the payment. It is the invoice number you enter for one‐time payments, the invoice number for one‐time invoice payments, or the system generated invoice number for payment of invoices that are part of recurring invoice schedules. If you did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the low end. Click once to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Cust. last name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
You can change the date filter on the report by selecting a new date range in the Dated within drop‐down area. (See Filtering Standard Reports By Date below.) You can also change the transaction type filter by selecting a specific transaction type or types in the Payment Methods drop‐down area. (See Filtering Standard Reports By Payment Method below.) Additionally, you can export the report in .csv (comma delimited text), Excel .xlsx, and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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SETTLED TRANSACTIONS REPORTThe Settled Transactions standard report contains a row for each transaction that has been successfully processed and settled in your ADP Payments account. NOTE: Funds may not appear in your bank account until several days after ADP Payments records them as settled. This is a reporting issue related to your bank.
The default report view shows transactions of all types from the most recent 90 days. When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
A SNAPSHOT of activity appears above the table. The Settled transactions portion of the SNAPSHOT provides a total number and dollar amount for the settled transactions included in the report. As this report only contains settled transactions, the Unsettled transactions section will always be zero. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the date range and payment methods filters for the report.
The transaction table displays 10 rows at a time, and lists the newest transactions within the date range first. Click the linked page numbers at the bottom of the table to navigate through the table results.
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You can click any of the column headers to re‐sort the table results based on that column, as follows:
• Customer ID‐‐ Each customer in your system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest to newest customers).
The Customer ID is linked in the Settled Transactions report. Clicking the linked Customer ID opens the Customer Record in view mode.NOTE: When you click the linked Customer ID from a report, a “back to report” link at the bottom of the Customer Details screen returns to the report you were viewing prior to opening the screen.
• Account #‐‐ If an Account # was included for the customer when it was created, that number will be displayed in this field. If no Account # was assigned, the field will be blank. You can sort the field alphanumerically, with blank being the lowest. Click once to sort from high‐to‐blank. Click again to sort from blank‐to‐high.
• Transaction ID‐‐ The Transaction ID is a unique identifier that ADP Payments assigns to each payment processed by the system. Transaction IDs are assigned to all payments, including failed payments. Click once to sort high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in the Settled Transactions report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. NOTE: When you click a linked Transaction ID from a report, a “back to report” link at the bottom of the Transaction Details screen takes you back to the report you were viewing prior to opening the screen.
• Amount ‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, click again to sort from high‐to‐low.
• Settled Date‐‐ The date the transaction was settled. Transactions are sorted chronologically by settle date. Click once to sort from oldest‐to‐newest, and click again to sort from newest‐to‐oldest. The default table view is sorted newest‐to‐oldest.
• Status‐‐ By definition, only transactions with a status of “settled” are included in this report. Thus, there is no need to sort by this column.
• Transaction Type‐‐ Each ADP Payments transaction is assigned a Transaction Type. Echeck (ACH) Transactions are PPD, CCD, TEL or WEB. Credit card transactions are prefaced by MOTO (to indicate mail order or telephone order) and followed by the type of card used. Transactions are sorted alphabetically. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.NOTE: Your account may not be enabled for all of these Transaction Types.
• Invoice #‐‐ The invoice number assigned to the payment. It is the invoice number you enter for one‐time payments, the invoice number for one‐time invoice payments, or the system generated invoice number for payment of invoices that are part of recurring invoice schedules. If you did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the lowest end. Click once to sort to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Cust. last name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
You can change the date filter on the report by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.) You can also change the transaction type filter by selecting a specific transaction type or types in the Payment Methods drop‐down area. (See Filtering Standard Reports By Payment Method below.) Additionally, you can export the report in .csv (comma delimited text) format, Excel .xlsx format, and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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CREDIT CARD DEPOSIT REPORTThe Credit Card Deposit standard report contains a row for each credit card transaction that has been successfully processed and settled in your ADP Payments account. The report filters on Status = “Settled” and Status = “Refund (Settled)” so both successful payments and successful refunds are included in this report.NOTE: Funds may not appear in your bank account until several days after ADP Payments records them as settled. This is a reporting issue related to your bank.
NOTE: If your account is not configured to process credit card transactions, you will not see this report.
The default report view shows credit card transactions with an Actual Settle Date on the current day. You can change the date range, as described below, to view settled credit card payments from multiple days.
When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
A SNAPSHOT of activity appears above the table. The Settled transactions portion of the SNAPSHOT provides a total number and dollar amount for all transactions included in the report (Payments ‐ Refunds). As this report only contains settled transactions, the Unsettled transactions section will always be 0. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the date range.
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The transaction table displays 10 rows at a time, and lists the newest transactions within the date range first. Click the linked page numbers at the bottom of the table to navigate through the table results.
You can click any of the column headers to re‐sort the table results based on that column, as follows:
• Transaction ID‐‐ The Transaction ID is a unique identifier ADP Payments assigns to each payment and refund processed by the system. (The Transaction ID is called the Confirm. # in the Payments table.) Click once to sort from high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in the Credit Card Deposit report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. (See Viewing Transaction Details in Chapter 4.)NOTE: When you click the linked Transaction ID from any report, a “back to report” link at the bottom of the Transaction Details screen will take you back to the report you were viewing prior to opening the screen.
• Amount ‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, click again to sort from high‐to‐low.
• Actual Settle Date‐‐ The date and time the transaction was actually settled. Transactions in this report are sorted chronologically by actual settle date. Click once to sort from newest‐to‐oldest, and click again to sort from oldest‐to‐newest. The default table view is sorted oldest‐to‐newest.NOTE: The system scheduler updates transaction statuses at the same time each night, thus all of the times displayed in this column will be the same or within a few seconds each other.
• Status‐‐ By definition, only credit card payments with a status of “Settled,” and credit card refunds with a status of “Refund (Settled)” are included in this report. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.
The Credit Card Deposit Report lists each transaction individually. Your credit card processor will typically make a single deposit to your bank account each day for the net amount of your transactions (Payments ‐ Refunds).
The daily deposit to your bank account from your credit card processor should match the Settled Transactions dollar amount in the report SNAPSHOT.
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• Transaction Type‐‐ This field will be “MOTO” for all credit card transactions in this report, as the system currently only supports that type of transaction. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.
• Invoice #‐‐ The invoice number assigned to the payment. It is the invoice number you enter for one‐time payments, the invoice number for one‐time invoices, or the system generated invoice number for payment of invoices that are part of recurring invoice schedules. If you did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the lowest end. Click once to sort to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in the Settled Transactions report. Clicking the linked Customer ID opens the Customer Record in view mode. (See Viewing Customer Records in Chapter 6.)NOTE: When you click the linked Customer ID from any report, a “back to report” link at the bottom of the Customer Details screen will take you back to the report you were viewing prior to opening the screen.
• Last Name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort A‐to‐Z, click again to sort Z‐to‐A.
You can change the date filter on the report, which is based on Actual Settle Date, by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.)
You can also export the report in both csv and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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ACH DEPOSIT REPORTThe ACH Deposit standard report contains a row for each ACH transaction that has been successfully processed and settled in your ADP Payments account. The report filters on Status = “Settled” and Status = “Refund (Settled)” so both successful payments and successful refunds are included in this report.NOTE: Funds may not appear in your bank account until several days after ADP Payments records them as settled. This is a reporting issue related to your bank.
NOTE: If your account is not configured to process ACH transactions, you will not see this report.
The default report view shows ACH transactions with an Actual Settle Date on the previous day. You can change the date range, as described below, to view settled ACH payments from multiple days.
When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
ACH payments are often initially successfully settled and then later returned as failed. While the failure will typically occur prior to initial settlement, in some cases, particularly with Chargeback Returns, it can occur days or weeks later.
Thus, it is possible that a transaction that appears in this report one day will not be there on the next day, or the next week.
This means that if you are looking at the report to reconcile your bank account deposits on the current day, it will most likely match. If you are looking days or weeks in the past, it is possible that you will see discrepancies because of Returned transactions.
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A SNAPSHOT of activity appears above the table. The Settled transactions portion of the SNAPSHOT provides a total number and dollar amount for all transactions included in the report (Payments ‐ Refunds). As this report only contains settled transactions, the Unsettled transactions section will always be 0. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the date range.
The transaction table displays 10 rows at a time, and lists the newest transactions within the date range first. Click the linked page numbers at the bottom of the table to navigate through the table results.
You can click any of the column headers to re‐sort the table results based on that column, as follows:
• Transaction ID‐‐ The Transaction ID is a unique identifier ADP Payments assigns to each payment and refund processed by the system. (The Transaction ID is called the Confirm. # in the Payments table.) Click once to sort from high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in the report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. (See Viewing Transaction Details in Chapter 4.)NOTE: When you click the linked Transaction ID from any report, a “back to report” link at the bottom of the Transaction Details screen will take you back to the report you were viewing prior to opening the screen.
• Amount ‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, click again to sort from high‐to‐low.
• Actual Settle Date‐‐ The date and time the transaction was actually settled. Transactions in this report are sorted chronologically by actual settle date. Click once to sort from newest‐to‐oldest, and click again to sort from oldest‐to‐newest. The default table view is sorted oldest‐to‐newest.NOTE: The system scheduler updates transaction statuses at the same time each night, thus all of the times displayed in this column will be the same or within a few seconds each other.
The ACH Deposit Report lists each transaction individually and only includes successful settled transactions. Your ACH processor will typically make a single deposit to your bank account each day for the net amount of your transactions (Payments ‐ Refunds ‐ Returns).
For any single date, the deposit to your bank account from your ACH processor should match the Settled Transactions dollar amount in the ACH Deposit Report SNAPSHOT MINUS the Unsuccessful Transactions dollar amount in the Daily Returned ACH Report SNAPSHOT.
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• Status‐‐ By definition, only ACH payments with a status of “Settled,” and ACH refunds with a status of “Refund (Settled)” are included in this report. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.
• Transaction Type‐‐ Each ACH transaction type is defined below. Transactions are sorted alphabetically. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.NOTE: Your account may not be enabled for all of these Transaction Types.
• CCD‐‐Business‐‐ An Echeck (ACH) transaction coded CCD for a business‐to‐business transaction.
• PPD‐‐Written‐‐ An Echeck (ACH) transaction coded PPD, for which you have written authorization.
• TEL‐‐Telephone‐‐ An Echeck (ACH) transaction coded TEL, for which you received authorization over the phone.
• WEB‐‐Website‐‐ An Echeck (ACH) transaction coded WEB, authorized via an online form.
• Invoice #‐‐ The invoice number assigned to the payment. It is the invoice number you enter for one‐time payments, the invoice number for one‐time invoices, or the system generated invoice number for payment of invoices that are part of recurring invoice schedules. If you did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the lowest end. Click once to sort to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in the report. Clicking the linked Customer ID opens the Customer Record in view mode. (See Viewing Customer Records in Chapter 6.)NOTE: When you click the linked Customer ID from any report, a “back to report” link at the bottom of the Customer Details screen will take you back to the report you were viewing prior to opening the screen.
• Last Name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort A‐to‐Z, click again to sort Z‐to‐A.
You can change the date filter on the report, which is based on Actual Settle Date, by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.)
You can also export the report in both csv and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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DAILY RETURNED ACH REPORTThe Daily Returned ACH standard report contains a row for each ACH transaction that was Returned‐‐ for insufficient funds (Status = “Returned NSF”), as an unauthorized Chargeback (Status = “Chargeback”), or for some other reason (Status = “Returned”). NOTE: If your account is not configured to process ACH transactions, you will not see this report.
The default report view shows Returned ACH transactions with a Return Date on the previous day. You can change the date range, as described below, to view returned ACH transactions from multiple days.
When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
Funds for Returned ACH transactions are withdrawn from your bank account by your ACH Processor (or subtracted from your payment processing balance due) on the transaction Return Date.
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A SNAPSHOT of Unsuccessful Transaction activity appears above the table. This is the sum of all returned transactions included in the report. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the date range.
The transaction table displays 10 rows at a time, and lists the oldest returns within the date range first. Click the linked page numbers at the bottom of the table to navigate through the table results.
You can click any of the column headers to re‐sort the table results based on that column, as follows:
• Transaction ID‐‐ The Transaction ID is a unique identifier ADP Payments assigns to each payment and refund processed by the system. (The Transaction ID is called the Confirm. # in the Payments table.) Click once to sort from high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in the report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. (See Viewing Transaction Details in Chapter 4.)NOTE: When you click the linked Transaction ID from any report, a “back to report” link at the bottom of the Transaction Details screen will take you back to the report you were viewing prior to opening the screen.
• Amount ‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, click again to sort from high‐to‐low.
• Actual Settle Date‐‐ The date and time the transaction was actually settled‐‐ if it settled prior to being Returned. Click once to sort from oldest‐to‐newest, and click again to sort from newest‐to‐oldest. NOTE: The system scheduler updates transaction statuses at the same time each night, thus all of the times displayed in this column will be the same or within a few seconds each other.
• Return Date‐‐ The date and time the transaction was reported as Returned. Click once to sort from newest‐to‐oldest, and click again to sort from oldest‐to‐newest. The default table view is sorted oldest‐to‐newest.NOTE: The system scheduler updates transaction statuses at the same time each night, thus all of the times displayed in this column will be the same or within a few seconds each other.
• Status‐‐ By definition, only ACH payments with a status of “Returned,” “Returned NSF” and “Chargeback” are included in this report. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.
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• Transaction Type‐‐ Each ACH transaction type is defined below. Transactions are sorted alphabetically. Click once to sort from Z‐to‐A, and click again to sort from A‐to‐Z.NOTE: Your account may not be enabled for all of these Transaction Types.
• CCD‐‐Business‐‐ An Echeck (ACH) transaction coded CCD for a business‐to‐business transaction.
• PPD‐‐Written‐‐ An Echeck (ACH) transaction coded PPD, for which you have written authorization.
• TEL‐‐Telephone‐‐ An Echeck (ACH) transaction coded TEL, for which you received authorization over the phone.
• WEB‐‐Website‐‐ An Echeck (ACH) transaction coded WEB, authorized via an online form.
• Invoice #‐‐ The invoice number assigned to the payment. It is the invoice number you enter for one‐time payments, the invoice number for one‐time invoices, or the system generated invoice number for payment of invoices that are part of recurring invoice schedules. If you did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the lowest end. Click once to sort to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in the report. Clicking the linked Customer ID opens the Customer Record in view mode. (See Viewing Customer Records in Chapter 6.)NOTE: When you click the linked Customer ID from any report, a “back to report” link at the bottom of the Customer Details screen will take you back to the report you were viewing prior to opening the screen.
• Last Name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort A‐to‐Z, click again to sort Z‐to‐A.
• Return Reason‐‐ The ACH Return Code for the transaction, and an explanation of that code. This field provides a short version of why a transaction was Returned. For detailed information on ACH Returns see Appendix B: ACH Return Codes.
You can change the date filter on the report, which is based on Return Date, by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.)
You can also export the report in both csv and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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WEB PAYMENT FORM TRANSACTIONS REPORTThe Web Payment Form Transactions standard report contains a row for each one‐time transaction that has been attempted via any of your Web Payment Pages. The report does not include any payments generated by recurring payment schedules entered via Web Payment Pages—even if the first transaction in the schedule was processed on the same day it was entered.
The default report view shows one‐time transactions of all types entered via your web payment forms from the most recent 90 days. When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
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A SNAPSHOT of activity appears above the table. The SNAPSHOT covers only the filtered data in the table report. Thus, the values in the snapshot will change as you change the date range and payment methods filters for the report.
The SNAPSHOT provides a total number and dollar amount for the following payment statuses:• Settled Transactions‐‐ Successful payments with a status of “settled” for which you have received
funds in your bank account.NOTE: Funds may not appear in your bank account until several days after ADP Payments records them as settled. This is a reporting issue related to your bank.
• Unsettled transactions‐‐ Payments that have been successfully submitted for processing, but have not yet settled. You have not yet received funds in your bank account for these transactions. Transactions with a status of “Authorized” and “Posted” are included in this sum.NOTE: It is possible that your customers will see the funds debited from their accounts for these transactions, even though you have not yet received the funds.
• Unsuccessful transactions‐‐ Payments that were not successfully processed, were disputed by your customers, or payments that you voided. Transactions with a status of “Voided,” “Returned,” “Chargeback,” and “Failed” are included in this sum.
The transaction table displays 10 rows at a time, and lists the oldest transactions first. To see the newest transactions first, click the linked Transaction Id column header. If there are more than 10 transactions, there will be page numbers at the bottom of the table. Click the linked page numbers to navigate through the table results.
Use the horizontal scroll bar to view all of the columns in the table. Definitions of all fields included in the report are provided below. You can click on any of the linked column headers to sort the table results based on that column. Column headers that are not linked can not be used for sorting.NOTE: Light blue column headers can be sorted and will display an underline when you mouse over them. Dark blue column headers, such as “Reason Description” in the screen capture above cannot be used for sorting.
• Form ID‐‐ The system ID assigned to the Web Payment Page used to submit the payment. FormID is sorted numerically. Click once to sort from low‐to‐high; click again to sort from high‐to‐low.
• Form Name‐‐ The name of the Web Payment Page used to submit the payment. Form Name is sorted alphabetically. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
• Amount ‐‐ The dollar amount of the payment. Payments are sorted numerically by dollar amount. Click once to sort from low‐to‐high, click again to sort from high‐to‐low.
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in this report. Clicking the linked Customer ID opens the Customer Record in view mode. Click the back button to return to the report when you’re done with the Customer Record.
• Transaction ID‐‐ The Transaction ID is a unique identifier that ADP Payments assigns to each payment processed by the system. Transaction IDs are assigned to all payments, including failed payments. Click once to sort from high‐to‐low (newest‐to‐oldest), click again to sort from low‐to‐high (oldest‐to‐newest).
The Transaction ID is linked in this report. Clicking the linked Transaction ID opens the Transaction Details page for the payment. Click the back button to return to the report when you’re done with the Transaction Details page.
• Enter Date‐‐ The date the transaction was submitted online. Transactions are sorted chronologically by enter date. Click once to sort from oldest‐to‐newest, and click again to sort from newest‐to‐oldest. The default table view is sorted newest‐to‐oldest.
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• Expected Settle Date‐‐ For transactions with a status of “Settled” the date the transaction actually settled. For transactions with a status of “Authorized” or “Posted,” the date the transaction is expected to settle. Click once to sort from oldest‐to‐newest, and click again to sort from newest‐to‐oldest. The default table view is sorted newest‐to‐oldest.
• Status‐‐ The transaction status‐‐ for example “settled,” “authorized,” “posted” or “voided.” Transactions are sorted alphabetically. Click once to sort from Z‐to‐A; click again to sort from A‐to‐Z.
• Transaction Type‐‐ All Echeck (ACH) transactions in this report have a type of “WEB‐‐website” as the report covers only transactions entered online. Credit card transactions all have a type of “MOTO.” Transactions are sorted alphabetically. Click once to show MOTO (credit card) transactions first. Click again to show WEB (ACH) transactions first.
• Invoice #‐‐ The invoice number your customer entered when making the payment. If the customer did not provide an invoice number for a particular payment, this field will be blank. The sort on this column is alphanumeric, with blanks appearing at the lowest end. Click once to sort to sort from Z‐to‐Blank. Click again to sort from Blank‐to‐Z.
• Last Name‐‐ The last name of your customer. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
• First Name‐‐ The first name of your customer. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
• Reason Description‐‐ For ACH transactions with a status of “Returned” or “Chargeback” the ACH Return Code and Description will be shown in this field.
• UserName‐‐ The User ID assigned to the Web Payment Page used to enter the payment.
You can change the date filter on the report by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.) You can also change the transaction type filter by selecting a specific transaction type or types in the Payment Methods drop‐down area. (See Filtering Standard Reports By Payment Method below.) Additionally, you can export the report in both .csv (comma delimited text) format, and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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RECURRING PAYMENTS WITH EXPIRING CREDIT CARDS REPORTThe Recurring Payments with Expiring Credit Cards standard report contains a row for each recurring payment schedule, whose next payment date falls within the range you select in the Dated within field, and uses a credit card that will expire in the next 90 days as the payment method.
The default report view shows schedules with next payments occurring in the next 90 days. When you are done viewing the report, click the “back to report summary” link at the bottom of the screen to return to the Reports dashboard.
The transaction table displays 10 rows at a time, and lists the schedules by Next Payment Date (with those furthest‐in‐the future shown first.) To reverse the order, click the linked Next Payment Date column header. If there are more than 10 schedules, there will be page numbers at the bottom of the table. Click the linked page numbers to navigate through the table results.
Definitions of all fields included in the report are provided below. You can click on any of the linked column headers to sort the table results based on that column.
• Customer ID‐‐ Each customer in your ADP Payments system is assigned a unique Customer ID. You can sort the report by Customer ID. Click once to sort from high‐to‐low (newest/most recently added customers to oldest customers), and click again to sort from low‐to‐high (oldest customers to newest customers).
The Customer ID is linked in this report. Clicking the linked Customer ID opens the Customer Record in view mode. Click the back button to return to the report when you’re done with the Customer Record.
• Customer‐‐ The last name of your customer followed by a comma followed by the first name of your customer. For business customers, the company name is included in parenthesis. The sort is alphabetical by last name. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
• Email‐‐ Your customer’s primary email address. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
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• Phone‐‐ Your customer’s primary phone number. The sort is numerical by area code then prefix. Click once to sort low‐to‐high, click again to sort high‐to‐low.
• Schedule ID‐‐ The schedule ID for the schedule to which the expiring credit card is attached. All schedule IDs have an “R” prefix, and that is ignored in the sort. Click once to sort low‐to‐high, click again to sort high‐to‐low.
The Schedule ID is linked in this report. Clicking the linked Schedule ID opens the schedule in view mode. Click the back button to return to the report when you’re done with the schedule.
• Next Payment Date‐‐ The next date the schedule is programmed to generate a payment. The default sort for the table is furthest away‐to‐closest. Click the linked header to sort from closest‐to‐furthest away.
• Credit Card Type‐‐ The type of credit card used for the schedule‐‐ Visa, Master (for MasterCard), AMEX (for American Express), or Discover. The sort is alphabetical. Click once to sort from A‐to‐Z, click again to sort from Z‐to‐A.
• Credit Card #‐‐ The last four digits of the expiring credit card. The sort is numerical. Click once to sort low‐to‐high, click again to sort high‐to‐low.
• Expiration Date‐‐ The month and year the credit card expires. The sort is by date. Click once to sort from future‐to‐past, click again to sort from past‐to‐future.
You can change the date filter on the report by selecting a new date range in the Dated within drop‐down box. (See Filtering Standard Reports By Date below.)NOTE: The default selecting in the “date filter” box is “Next 90 Days.” When you change this selection the “Next” text is lost, and the box simply reflects the number of days in the date range. This is cosmetic, you are still filtering based on the “Next” number of days you select.
Additionally, you can export the report in both .csv (comma delimited text), and Adobe Acrobat .pdf format. (See Exporting Standard Reports below.)
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FILTERING STANDARD REPORTS BY DATEThe Date range filter instructs the report to return only those transactions that were entered into ADP Payments during the selected date range for the All Transactions and Web Payment Form Transactions reports.
For the Settled Transactions report, the Credit Card Deposit Report, and the ACH Deposit Report the filter is for the date the transaction was actually settled.
For the Daily Returned ACH Report, the filter is for the date the transaction was reported as Returned.
For the Recurring Payments with Expiring Credit Cards report, the filter is for the next payment date. NOTE: The Recurring Payments with Expiring Credit Cards report is the only one for which the date range is for the FUTURE (i.e. the next 15 days), rather than the past (i.e. the last 15 days).
You can select one of the pre‐configured filters listed below, or enter your own custom date range for the filter.
• 12 months‐‐ Payments entered over the past 360 days.
• Last 6 months‐‐ Payments entered over the past 180 days.
• Last 90 days‐‐ Payments entered over the past 90 days.
• Last 30 days‐‐ Payments entered over the past 30 days.
• Last 15 days‐‐ Payments entered over the past 15 days.
• today‐‐ Payments entered on the current calendar day.
• yesterday‐‐ Payments entered on the previous calendar day.
NOTE: The Recurring Payments with Expiring Credit Cards report defaults to “Next 90 Days.” If you make a different selection in the Dated within field, the word “Next” will not be displayed. This is cosmetic only, the report will always show data for the “next” time period selected not the “last” time period selected in this report.
To create an entry date filter, follow the steps below:
1. Click the down‐arrow for the Dated within field.
2. The date filter will appear as shown below:
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3. Select the date range to filter. Do one of the following:
a. To use a rolling date range, click the linked range definition. For example, to view payments entered within the last 15 days, click the “15 days” link. To view all payments entered on the current day, click the “today” link.
b. To enter a Custom Date Range:
i. Place your cursor in the From field to open the calendar.
ii. Click the day on which you want to start the filter.
iii. Place your cursor in the To field to open the calendar.
iv. Click the day on which you want to end the filter.
v. Click the “GO” button.
4. The drop‐down box will close, and the table will be filtered based on the date range you selected.
When selecting the From and To dates, you can navigate months using the forward and back arrows in the calendar. Or click the month, year heading at the top of the calendar, to change to a full year view.
Advance years by using the left and right arrows, and then click on the month to open the calendar page to select a specific day.
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FILTERING STANDARD REPORTS BY PAYMENT METHODThe Payment Methods filter instructs the report to return only those transactions of the payment type specified. This filter is available for the All Transactions, Settled Transactions, and Web Payment Form Transactions reports.
You can select one or more of the following filter options:
• All‐‐ All Transactions, regardless of type.
• ACH‐‐ All ACH payments, regardless of ACH Type (PPD, CCD, TEL, WEB)NOTE: You cannot currently filer reports based on individual ACH Types.
• American Express‐‐ All American Express transactions. (These will be displayed as “MOTO‐Amex” or “SWIPE‐Amex” in the Transaction Type field.)
• Discover‐‐ All Discover transactions. (These will be displayed as “MOTO‐Discover” or “SWIPE‐Discover” in the Transaction Type field.)
• MasterCard‐‐ All MasterCard transactions. (These will be displayed as “MOTO‐Master” or “SWIPE‐Master” in the Transaction Type field.)
• Visa‐‐ All Visa transactions. (These will be displayed as “MOTO‐Visa” or “SWIPE‐Visa” in the Transaction Type field.)
To create a payment method filter, follow the steps below:
1. Click the down‐arrow for the Payment Methods field.
2. The Payment Methods filter will appear as shown below:
3. Check the boxes for the transaction types you would like to include in the report.NOTE: Select “All” to include all transactions (this is the default view), or select any combination of the individual payment types. Do not select “All” in addition to any other selection.
4. Click the “view selected payments” button.
5. The drop‐down box will close, and the table will be filtered based on the payment methods you selected.
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EXPORTING STANDARD REPORTSYou can export standard reports in csv (comma delimited text), Excel or Adobe Acrobat .pdf format. If you want to use this data to create your own charts and graphs, or import it into another application, use the Excel or csv export.NOTE: Only the All Transactions and Settled Transactions reports can be exported as .xlsx (Excel) files.
To export a standard report
1. Open the report you want to export by clicking on its linked name in the standard reports section of the Reports dashboard.
2. Filter the report for your desired date range, or leave it as is to use the default filter of the last 90 days. (See Filtering Standard Reports By Date above.)
3. Click an Export link in the top line of the report.
a. Click the “csv” link in the Export line at the top of the report to export in CSV (comma delimited text) format.
b. Click the “xls” link in the Export line at the top of the report to export in Excel format.NOTE: Excel report exports are in XLSX format. If you are using an older version of Excel, you can install the Microsoft Compatibility Pack so that you can open XLSX files.
c. Click the “pdf” link in the Export line at the top of the report to export in Adobe Acrobat format.
4. Depending on your browser, you will have the option to open and/or save the file.
a. To open the file, click the “Open” button in the dialog box. The file will open in Excel or Acrobat but will not be saved. You will need to save the file if you want to store it on your computer.NOTE: In most system configurations the CSV file will open in Excel.
b. To save the file directly to your computer, click the “Save” button in the dialog box and follow the prompts to name and save the file.
c. You can now open the report directly from your computer at any time, without being logged into ADP Payments.
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