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Enterprise Solution & Data Management Group
Corporate Overview
Agenda
2 © 2015 USM Business Systems
About Us
Service Offerings
Governance & Monitoring
Our People
Case Studies
3 © 2015 USM Business Systems
About US
USM at a Glance
4 © 2015 USM Business Systems
Operations Since 1999
Clients 100+ and growing
Employees 500+
HQ in Chantilly, VA
Offices across US and India
• IT Services division of USM • Focus on IT service delivery
using onsite-offshore model • Offer IT Solutions for
business needs
• Well established technology product for the data
integration industry • Eliminate excel based mapping and provide ETL
conversion and code automation • Automate manual processes in
o Metadata management o Pre-ETL source-to-target data mapping o ETL conversion and code automation
Service Offerings
5 © 2015 USM Business Systems
ESDM
Assessments
Implementation Projects
Upgrades / Migration
Support
Application Development
Engagement Levels
IT Strategy/ Roadmap
Onsite/ Offshore
Shared Pool Support
Work Package
T&M / Fixed Price
Delivery Approach
ESDM – IT Services division of USM
24*7 Operations
Best Practices
Service Coverage
6 © 2015 USM Business Systems
Service Offerings
S Social
M Mobile
A Analytics
C Cloud
Core Apps ERP
75% Of organizations have now adopted SMAC framework for their current and
future IT needs. Our service offerings are designed to facilitate your IT needs in this area
100% of organizations are using some ERP
application and this is our core area of expertise
• Implementations • ERP - SAP
• Upgrades / Migrations
• AMS Engagements • SLA Based • YOY Productivity gains
• Suit to need Application Developments in multiple platforms
• IT Consulting / Strategy formulation
• BI / Analytics • ETL (Informatica, Talend, SAP, Others) • Data cleansing and Governance • Data visualization and discovery - Tableau / QlikView / Other tools
• Big Data • Migration to Big Data platform • Integration of Structured and Unstructured data
• Mobility • Apps aligned to your Mobile strategy • Manage enterprise mobility
7 © 2015 USM Business Systems
Core Apps – Implementation & Support
AMS ERP - SAP • End to End Implementations • Upgrades • AMS • Integration with other Apps • Project / Program Management O
ffe
rin
gs
• SAP ERP • HCM / FICO / MM / SD / WM • SAP CRM / SRM / SCM • Basis • BI C
ore
ER
P
• In memory computing (SAP HANA)
• Cloud computing • Mobility • RFID / EDI / IDOC
Ap
plic
atio
ns
Key Statistics
Team Size (Small to Large)
Ticket Volume (Low to high)
Duration of Engagements (Multi year)
Mission Critical Applications - Yes
Engagement Model (FP, T&M, SS)
Performance
SLA Compliance & Tracking 100%
Levels Supported L1 - L4
Priority tickets handled P1-P6
KT Duration 1 ~ 12
wk
Productivity
Knowledge Management
Innovation
YOY Productivity Gains
Quick Ramp Up
Diligence
Transition
Stabilization
Continuous Improvement
8 © 2015 USM Business Systems
Implementation Support and Migrations
BI / AnalytiX DS
9 © 2015 USM Business Systems
Strategy Formulation • Organization data and information
management strategy • Roadmap for BI strategy • Health assessments • Platform / Tool evaluations • Organizational deployment and
user empowerment strategy
Data Integration • Data Modeling /
Architecture • Metadata Management • Data Quality Mgt • Data Governance
Data Storage • Data Warehouse / mart • Master data storage /
staging
Data Delivery • Reporting / Dashboards • Data mining • Analytics Applications
Mobility Solutions
End-to-end services to plan, design & deploy an effective enterprise mobility strategy for your business.
Strategy & Consulting Effective & sustainable
enterprise mobility strategy.
Software & Integration Deliver apps that are aligned with
your mobility strategy.
Managed Mobility Plan, design, deploy, manage &
maintain enterprise mobility.
63%
51%
50%
43%
Cost Saving
Productivity
Employee needs
Competition
Why are Organizations
adopting Mobility
10 © 2015 USM Business Systems
Big Data Offerings
Transformation
• Configure Big Data
• Platforms – Hadoop
• Perform Migration
• POC
Strategy Consulting
• Structured Vs Unstructured data
• Capacity Planning
• Migration Strategy
• Training – Hadoop
• Infrastructure Strategy
• Performance Engineering
Managed Services
• Monitoring • System monitoring • Performance monitoring
• Backup • Recovery • Tuning
• Analytics
• Incident Management
• Version Upgrade
• Security
• Reporting
11 © 2015 USM Business Systems
Governance & Monitoring
12 © 2015 USM Business Systems
Governance Model
Weekly Status Report
Weekly Metrics, planned
activities, issues, plans
for next week
Monthly Status
Report
Monthly Metrics, planned
activities, issues, plans
for next month
Relationship
Navigation
Committee
Manage the relationship
between Client and ESDM
Issue Resolution
Issue Management
Senior Executives
Engagement Manager
Client Executive
Team
Client Manager
Steering
Committee
Center Of
Excellence
Onshore Team Offshore Team
Client
PM
Helpdesk, Application
Owners / Analysts,
Third party vendors
Activities/Tasks Onsite Developers
Team Task
Monitoring
& Control
Offshore Developers Team
Activities/Tasks
Project management
Project Status Issue Management
Offshore
Leads
Client Team
13 © 2015 USM Business Systems
CMMi Level 3 Organization – Process driven culture
14 © 2015 USM Business Systems
Processes are well documented and described in
the form of Standards, Procedures, Tools and
Methods
Provide framework for benchmarking
Better Project Management & Governance
Adoption of newer technologies in quicker time
Seamless Onsite-Offshore model
A few of our clients…
Healthcare
Education
Retail
BFSI
Others
Government
15 © 2015 USM Business Systems
Employee Focus
16 © 2015 USM Business Systems
Recruitment Process
17 © 2015 USM Business Systems
HR Practices
18 © 2015 USM Business Systems
Training & Development
19 © 2015 USM Business Systems
Organizational Training
Need Base Training
Proactive Training
Consultant Specific Training
Role Based Training
Human Capital Development
Resources with 15 to 20 years of training experience.
Track training needs and the trainings provided
Trainings programs prepared by internal faculties, if required, external faculties are invited.
Training Tools
Classroom Trainings
Hands-on Activities/ Exercises
Business Process Workshops and Documentation
On-line Guides Technical Discussion Forums
Trainer Workshops Material
Soft Skills Managerial Functional / Domain
Technical
To Sum Up… W
e O
ffer
……
..
Established since 1991
Skilled Resources
Ability to Scale
Global presence
SEI CMMi Level 3 processes
Diverse Clients
You
Get
……
.
A Stable IT Partner
Most advanced IT systems
Seamless Ramp up / down
Matured delivery models
Proven methodology
Experience in all verticals
20 © 2015 USM Business Systems