vCenter Operations Manager forHorizon View Installation
vCenter Operations Manager for Horizon View 1.5vCenter Operations Manager for Horizon View 1.5.1
This document supports the version of each product listed andsupports all subsequent versions until the document isreplaced by a new edition. To check for more recent editionsof this document, see http://www.vmware.com/support/pubs.
EN-001082-01
vCenter Operations Manager for Horizon View Installation
2 VMware, Inc.
You can find the most up-to-date technical documentation on the VMware Web site at:
http://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
Copyright © 2013 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright andintellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents.
VMware is a registered trademark or trademark of VMware, Inc. in the United States and other jurisdictions. All other marksand names mentioned herein may be trademarks of their respective companies.
VMware, Inc.3401 Hillview Ave.Palo Alto, CA 94304www.vmware.com
Contents
VMware vCenter Operations Manager for Horizon View Installation 5
Updated Information 7
1 Before You Begin to Install vCenter Operations Manager for Horizon View 9
vCenter Operations Manager for Horizon View Features 9vCenter Operations Manager for Horizon View Architecture 10System Requirements for vCenter Operations Manager for Horizon View 11
Software Requirements for vCenter Operations Manager for Horizon View 11Hardware Requirements for vCenter Operations Manager for Horizon View 12Support for Oracle Databases that Provide Horizon View Events 13
Files in the vCenter Operations Manager for Horizon View Installation Package 13
2 Installing and Configuring vCenter Operations Manager for Horizon View 15
Install vCenter Operations Manager for Horizon View to Monitor Horizon View 5.2 and 5.3Environments 15Install the vCenter Operations Manager for Horizon View Adapter 16Create a vCenter Operations Manager for Horizon View Adapter Instance 17Install the vCenter Operations Manager for Horizon View Broker Agent 18Configure the vCenter Operations Manager for Horizon View Broker Agent 19
Configure vCenter Operations Manager for Horizon View 1.5.1 to Monitor a View 5.0 or 5.1Environment 20Disable the RMI Authentication on the vCenter Operations Manager for Horizon View
Adapter 21Install the vCenter Operations Manager for Horizon View Desktop Agent 22Configure a Group Policy Object for All Desktops 24
Install a vCenter Operations Manager Collector on the Remote Server 25Create a vCenter Operations Manager for Horizon View Adapter Instance on the Remote
Collector 26
3 Upgrade From vCenter Operations Manager for View 1.0 to
vCenter Operations Manager for Horizon View 1.5.1 27
4 Troubleshooting the Installation of
vCenter Operations Manager for Horizon View 29Create and Download a Support Bundle for the vCenter Operations Manager for Horizon View
Adapter 29Download the Log Files for the vCenter Operations Manager for Horizon View Broker Agent 30Download the Log Files for the vCenter Operations Manager for Horizon View Desktop Agent 30
Index 31
VMware, Inc. 3
vCenter Operations Manager for Horizon View Installation
4 VMware, Inc.
VMware vCenter Operations Manager for HorizonView Installation
VMware vCenter Operations Manager for Horizon View Installation provides information about installing,configuring, and troubleshooting VMware® vCenter™ Operations Manager for Horizon View™.
Intended AudienceThis information is intended for anyone who wants to install and configurevCenter Operations Manager for Horizon View.
VMware, Inc. 5
vCenter Operations Manager for Horizon View Installation
6 VMware, Inc.
Updated Information
vCenter Operations Manager for Horizon View Installation is updated with each release of the product or whennecessary.
This table provides the update history of vCenter Operations Manager for Horizon View Installation.
Revision Description
EN-001082-01 n Updated the version specific requirements in “Software Requirements for vCenter OperationsManager for Horizon View,” on page 11.
n Updated the Installation Files table in “Files in the vCenter Operations Manager for Horizon ViewInstallation Package,” on page 13.
EN-001082-00 Initial release.
VMware, Inc. 7
vCenter Operations Manager for Horizon View Installation
8 VMware, Inc.
Before You Begin to InstallvCenter Operations Manager forHorizon View 1
vCenter Operations Manager for Horizon View extends the functionality of vCenter Operations Manager tomonitor and manage VMware® Horizon View™ environments.
vCenter Operations Manager for Horizon View collects data from managed virtual desktops and presentsthat data in preconfigured dashboards for real-time and predictive analysis.
This information discusses the components of vCenter Operations Manager for Horizon View, how theyinteract with each other, and the requirements for the systems where you install the components.
This chapter includes the following topics:
n “vCenter Operations Manager for Horizon View Features,” on page 9
n “vCenter Operations Manager for Horizon View Architecture,” on page 10
n “System Requirements for vCenter Operations Manager for Horizon View,” on page 11
n “Files in the vCenter Operations Manager for Horizon View Installation Package,” on page 13
vCenter Operations Manager for Horizon View FeaturesvCenter Operations Manager for Horizon View extends the functionality of vCenter Operations ManagerEnterprise, and enables IT administrators and help desk specialists to monitor and manage Horizon ViewVirtual Desktop Infrastructure (VDI) environments.
vCenter Operations Manager for Horizon View is based on vCenter Operations Manager Enterprise. Itcollects performance data from monitored software and hardware resources in your enterprise and providespredictive analysis and real-time information about problems in your VDI infrastructure. It presents datathrough alerts, in configurable dashboards, and on predefined pages in the Custom user interface.
The View Adapter obtains the topology from the Horizon View environment, collects metrics and othertypes of information from the desktops, and passes the information to vCenter Operations Manager.
Typical users of vCenter Operations Manager for Horizon View are IT administrators and help deskspecialists. IT administrators can use vCenter Operations Manager for Horizon View to get a quickoverview of how the Horizon View environment is behaving, and to view important metrics associated withtheir environment. Help desk specialists need to quickly see resources related to end users sessions, andperform basic troubleshooting to view, analyze, and resolve problems.
VMware, Inc. 9
vCenter Operations Manager for Horizon View ArchitecturevCenter Operations Manager for Horizon View is based on the vCenter Operations Manager Custom userinterface, which you can use to monitor your Horizon View 5.x Virtual Desktop Infrastructure (VDI)environment.
To use vCenter Operations Manager for Horizon View, you must install these components:
n Horizon View 5.0 or later. Horizon View 5.2 is recommended forvCenter Operations Manager for Horizon View 1.5. Horizon View 5.3 is recommended forvCenter Operations Manager for Horizon View 1.5.1. For details about how to install Horizon View, seethe VMware View Installation document at https://www.vmware.com/support/pubs/view_pubs.html.
n vCenter Operations Manager vApp 5.7.2. For details about how to install thevCenter Operations Manager vApp, see the vCenter Operations Manager vApp Deployment andConfiguration Guide at https://www.vmware.com/support/pubs/vcops-pubs.html.
n vCenter Operations Manager for Horizon View adapter. For details about how to install thevCenter Operations Manager for Horizon View adapter, see “Install the vCenter Operations Managerfor Horizon View Adapter,” on page 16.
n vCenter Operations Manager for Horizon View broker agent. For details about how to install the brokeragent, see “Install the vCenter Operations Manager for Horizon View Broker Agent,” on page 18.
n vCenter Operations Manager for Horizon View desktop agent for Horizon View 5.0 or 5.1environments. For details about how to install the desktop agent, see “Install the vCenter OperationsManager for Horizon View Desktop Agent,” on page 22
How vCenter Operations Manager for Horizon View Components Work TogetherThe vCenter Operations Manager for Horizon View adapter runs on the vCenter Operations ManagervApp, or on a remote vCenter Operations Manager Collector server. The adapter collects performance datafrom the broker agent and the desktop agents and sends it to vCenter Operations Manager for analysis andvisualization.
The vCenter Operations Manager for Horizon View broker agent runs on a Horizon View Connectionserver. The broker agent collects the Horizon View inventory, monitors the Horizon View infrastructure,and sends the collected data to the adapter. The broker agent pushes configuration data to the desktopagents so that they can communicate with the adapter. If you configure an events database in yourHorizon View environment, the broker agent can connect to that database and send Horizon View eventsdata to the adapter.
The vCenter Operations Manager for Horizon View desktop agent runs on every virtual desktop that youwant to monitor on vCenter Operations Manager dashboards. The desktop agent uses the configurationdata that the broker agent provides to connect to the adapter. The desktop agent sends performanceinformation for the desktop it is running on directly to the vCenter Operations Manager for Horizon Viewadapter.
For Horizon View versions 5.0 and 5.1, you must install the desktop agent manually.vCenter Operations Manager for Horizon View desktop agent is installed as part of the Horizon View Agentin Horizon View 5.2 and later.
vCenter Operations Manager for Horizon View Installation
10 VMware, Inc.
System Requirements forvCenter Operations Manager for Horizon View
Verify that your environment meets the system requirements before you installvCenter Operations Manager for Horizon View.
NOTE Support of Oracle database for Horizon View Events might require an ODAC upgrade. Forsupported Oracle and SQL database versions, see VMware View Installation.
For system requirements of the vCenter Operations Manager vApp, see the vCenter Operations ManagerDeployment and Configuration Guide.
For system requirements of the Horizon View Connection Server, see VMware View Installation.
Software Requirements for vCenter Operations Manager for Horizon ViewEach component of vCenter Operations Manager for Horizon View has requirements for the software on thesystem where it is installed.
Adapter RequirementsYou install the vCenter Operations Manager for Horizon View adapter on a vCenter Operations ManagervApp, or on a remote vCenter Operations Manager Collector server. The adapter requires the followingsoftware.
n vCenter Operations Manager vApp 5.7.2.
n A license that enables vCenter Operations Manager for Horizon View and the required version ofvCenter Operations Manager.
IMPORTANT vCenter Operations Manager for Horizon View 1.5.1 supports onlyvCenter Operations Manager vApp 5.7.2.
Broker Agent RequirementsYou install the vCenter Operations Manager for Horizon View on a server machine that must have thefollowing software installed.
n Horizon View Connection Server 5.0 or later.
n Microsoft .NET Framework version 3.5.
n PowerShell 3.0.
NOTE Horizon View 5.2 and earlier requires PowerShell 2.0.
Only one broker agent must be installed in each Horizon View pod or cluster.
Desktop Agent Requirementsn For View 5.0 or 5.1 desktops, you install the vCenter Operations Manager for Horizon View desktop
agent on each View Desktop to monitor in vCenter Operations Manager. Each View Desktop must havethe View 5.0 or 5.1 agent component installed before you install thevCenter Operations Manager for Horizon View desktop agent.
n For Horizon View 5.2 and 5.3 desktops, the vCenter Operations Manager for Horizon View desktopagent is installed when you install Horizon View 5.2 or 5.3 agent component.
Chapter 1 Before You Begin to Install vCenter Operations Manager for Horizon View
VMware, Inc. 11
Hardware Requirements for vCenter Operations Manager for Horizon ViewThe hardware that vCenter Operations Manager for Horizon View requires depends on the number ofpowered-on desktops in your environment to monitor.
The desktop agent sends data only if a user is logged on to the desktop, but the VMware adapter reportsdata for all desktops that are powered on.
Table 1‑1. Required Resources on the vCenter Operations Manager vApp Based on the Number ofSupported Desktop Sessions
DesktopSessions Processors Memory Disk Space Disk I/O for Analytics VM
1000 4 vCPU as follows:n UI VM: 2 vCPUn Analytics VM: 2
vCPU
16GB vRAM as follows:n UI VM: 7GBn Analytics VM: 9GB
900GB asfollows:n UI VM:
100GBn Analytics
VM: 800GB
1500 IOPS
2000 8 vCPU as follows:n UI VM: 4 vCPUn Analytics VM: 4
vCPU
25GB vRAM as follows:n UI VM: 11GBn Analytics VM: 14GB
1.8TB asfollows:n UI VM:
200GBn Analytics
VM: 1.6TB
3000 IOPS
4000 16 vCPU as follows:n UI VM: 8 vCPUn Analytics VM: 8
vCPU
34GB vRAM as follows:n UI VM: 13GBn Analytics VM: 21GB
3.6TB asfollows:n UI VM:
400GBn Analytics
VM: 3.2TB
6000 IOPS
8000 40 vCPU as follows:n UI VM: 16 vCPUn Analytics VM: 24
vCPU
89GB vRAM as follows:n UI VM: 26GBn Analytics VM: 63GB
7.2TB asfollows:n UI VM:
800GBn Analytics
VM: 6.4TB
12000 IOPS
The required disk space depends on the metric set that you select to use. Table Table 1-1 is based on the Fullmetric set for a 6 months period. For Reduced metric set, the required disk space is reduced by about 50percent.
You might need to add hard disks to the virtual machines in the vCenter Operations Manager vApp. Forinstructions on adding hard disks to virtual machines, see the vApp Deployment and Configuration Guide forvCenter Operations Manager.
For environments with 8000 desktops, you must add vCPU and vRAM resources to the virtual machines inthe vCenter Operations Manager vApp. See vSphere Virtual Machine Administration at http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.vm_admin.doc/GUID-4AB8C63C-61EA-4202-8158-D9903E04A0ED.html.
vCenter Operations Manager for Horizon View Installation
12 VMware, Inc.
Support for Oracle Databases that Provide Horizon View EventsYou can store Horizon View events on an SQL database or an Oracle database.
Horizon View environments that use an Oracle Events database may require updating the ODAC clientlibraries on the server where the vCenter Operations Manager for Horizon View broker agent is installed.
n For an update for 64-bit systems, go to http://www.oracle.com/technetwork/database/windows/downloads/index-090165.html.
Download the ZIP file from the 64-bit ODAC 11.2 Release 4 (11.2.0.3.0) Xcopy for Windows x64 link,and follow the instructions in the readme.html file included in the ZIP file.
n For an update for 32-bit systems, go to http://www.oracle.com/technetwork/topics/dotnet/utilsoft-086879.html.
Files in the vCenter Operations Manager for Horizon View InstallationPackage
To install vCenter Operations Manager for Horizon View successfully, you must use the installation filesthat correspond to the operating systems in your environment.
Downloading the vCenter Operations Manager for Horizon View InstallationPackage
Registered VMware users can download the VMware-v4v-1.5.1-<buildnumber>.zip installation packagefrom the product download page.
The installation package contains files for 64-bit operating systems.
Table 1‑2. Installation Files
vCenter Operations Manager Installation Files Where to Install
vCenter Operations Manager 5.7.2 VMware-vcops-viewadapter-1.5.1-<buildnumber>.pak
n vCenter Operations ManagerAdministration portal
Vmware-v4vbrokeragent-x86_64-1.5.1-<buildnumber>.exe
n Horizon View Connection server
n For 32-bit guest operatingsystems VMware-v4vdesktopagent-1.5.1-<buildnumber>.exe
n For 64-bit guest operatingsystems VMware-v4vdesktopagent-x86_64-1.5.1-<buildnumber>.exe
n VMware View 5.0 desktopsn VMware View 5.1 desktops
NOTE vCenter Operations Manager for Horizon View 1.5.x does not support 32-bit View 5.0 ConnectionServers.
Chapter 1 Before You Begin to Install vCenter Operations Manager for Horizon View
VMware, Inc. 13
vCenter Operations Manager for Horizon View Installation
14 VMware, Inc.
Installing and ConfiguringvCenter Operations Manager forHorizon View 2
To enable vCenter Operations Manager to collect, analyse, and visualize performance data for yourHorizon View environment, you must install and configure the components ofvCenter Operations Manager for Horizon View.
The installation procedure for vCenter Operations Manager for Horizon View is common for all types ofenvironments. Some additional configuration steps are required to allow data collection and analysisdepending on the Horizon View version, and whether the collectors that you use are remote or built in thevCenter Operations Manager vApp.
If you want to configure vCenter Operations Manager for Horizon View to collect data from remotecollectors, contact VMware Support Services for assistance.
This chapter includes the following topics:
n “Install vCenter Operations Manager for Horizon View to Monitor Horizon View 5.2 and 5.3Environments,” on page 15
n “Configure vCenter Operations Manager for Horizon View 1.5.1 to Monitor a View 5.0 or 5.1Environment,” on page 20
n “Install a vCenter Operations Manager Collector on the Remote Server,” on page 25
Install vCenter Operations Manager for Horizon View to MonitorHorizon View 5.2 and 5.3 Environments
To view performance data for Horizon View 5.2 virtual desktop infrastructures in thevCenter Operations Manager Custom user intefrace, you must install and configure the components ofvCenter Operations Manager for Horizon View.
If the hardware and software environment is set up properly, the complete setup process takes about anhour, excluding download times.
Prerequisites
n Verify that Horizon View 5.2 or 5.3 is installed and running. See VMware View Installation at https://www.vmware.com/support/pubs/view_pubs.html.
n Verify that the vCenter Operations Manager 5.7.2 vApp is deployed and running properly. See thevCenter Operations Manager vApp Deployment and Configuration Guide.
n Verify that the host system meets the hardware and software requirements forvCenter Operations Manager for Horizon View. See “System Requirements for vCenter OperationsManager for Horizon View,” on page 11.
n Verify that you have a valid license key for vCenter Operations Manager Enterprise.
VMware, Inc. 15
Procedure
1 Install the vCenter Operations Manager for Horizon View Adapter on page 16You install the vCenter Operations Manager for Horizon View Adapter on thevCenter Operations Manager vApp from a PAK file.
2 Create a vCenter Operations Manager for Horizon View Adapter Instance on page 17To start collecting data for the Horizon View environment, you must configure an instance of thevCenter Operations Manager for Horizon View adapter.
3 Install the vCenter Operations Manager for Horizon View Broker Agent on page 18You install the broker agent on one of the Horizon View Connection Servers in your Horizon Viewenvironment.
4 Configure the vCenter Operations Manager for Horizon View Broker Agent on page 19You configure the vCenter Operations Manager for Horizon View broker agent to connect to thevCenter Operations Manager for Horizon View adapter, and to the database where Horizon Viewstores event data. You can also specify the desktop pools to monitor in vCenter Operations Manager.
Install the vCenter Operations Manager for Horizon View AdapterYou install the vCenter Operations Manager for Horizon View Adapter on the vCenter Operations ManagervApp from a PAK file.
NOTE The adapter installation process restarts the vCenter Operations Manager vApp. Data is not collectedwhile the vApp is restarting.
Prerequisites
n Verify that you downloaded the installation package forvCenter Operations Manager for Horizon View.
n Note the build number in the VMware-vcops-viewadapter-1.5.1-<buildnumber>.pak file name.
Procedure
1 Extract the VMware-vcops-viewadapter-1.5.1-<buildnumber>.pak file to a temporary folder.
2 Use a supported browser to log in to the vCenter Operations Manager Administration portal.
The URL to the Administration portal is https://<UI-VM>/admin/, where <UI-VM> is the IP address of theUI VM in the vCenter Operations Manager vApp.
3 On the Update tab, click Browse to locate the temporary folder, select the PAK file, and click Open.
4 Click Update and click OK to confirm the update.
The Administration user interface uploads the PAK file. The upload might take several minutes.
5 Read and accept the EULA, and click OK.
6 Click OK to confirm and start the adapter installation process.
The installation might take several minutes. Status information appears on the Update tab when theinstallation is finished.
7 Log in to the vCenter Operations Manager Custom user interface as an administrator.
The URL format is https://<UI-VM>/vcops-custom/, where <UI-VM> is the IP address of the UI VMvirtual machine in the vCenter Operations Manager vApp.
8 Select Admin > Support.
vCenter Operations Manager for Horizon View Installation
16 VMware, Inc.
9 On the Info tab, find the Adapters Info pane, and verify that the build number in the Adapter Versioncolumn for the V4V Adapter matches the build number in the PAK file that you uploaded.
The vCenter Operations Manager for Horizon View adapter is installed and ready for use.
What to do next
You must create an adapter instance.
Create a vCenter Operations Manager for Horizon View Adapter InstanceTo start collecting data for the Horizon View environment, you must configure an instance of thevCenter Operations Manager for Horizon View adapter.
Prerequisites
n Verify that you are logged in to the vCenter Operations Manager Custom user interface as anadministrator.
n Verify that the V4V Adapter appears in the Adapter Info pane. Select Admin > Support on thevCenter Operations Manager menu.
Procedure
1 Select Environment > Configuration > Adapter Instances.
2 From the Collector drop-down menu, select vCenter Operations Server.
3 From the Adapter Kind drop-down menu, select V4V Adapter.
4 Click the Add New Adapter Instance icon.
5 Type a name for the adapter instance.
6 From the Metric Set drop-down menu, select a set of metrics to be collected.
Table 2‑1. Metric Sets
Option Description
Full Set Select this option to collect all metrics that are availablefor the monitored environment.
Reduced Set Select this option to collect a limited set of metrics, andsave disk space on the Analytics VM.
7 From the Credential drop-down menu, select the name of the credentials to use when thevCenter Operations Manager for Horizon View broker agent pairs with the adapter instance.
When you create an adapter instance for the first time, the Credential drop-down menu is empty. Youcan click Add to create a server key password.
You must type the server key password in the broker agent configuration to allow pairing between thebroker agent and the adapter.
Pairing the broker agent with the adapter is an authentication step that ensures that the broker agentand the adapter know each other. Pairing must be finished to allow the broker agent and the desktopagents to communicate with the adapter.
8 Click OK to save the adapter instance.
What to do next
Install the vCenter Operations Manager for Horizon View broker agent.
Chapter 2 Installing and Configuring vCenter Operations Manager for Horizon View
VMware, Inc. 17
Install the vCenter Operations Manager for Horizon View Broker AgentYou install the broker agent on one of the Horizon View Connection Servers in your Horizon Viewenvironment.
The vCenter Operations Manager for Horizon View broker agent is a Windows service that carries out theconnection between the vCenter Operations Manager for Horizon View adapter and the agent componentson the Horizon View desktops. The broker agent collects the Horizon View inventory for the adapter,collects events from the database, and configures the desktop agents when used in Horizon View 5.2 or 5.3environments.
You install the vCenter Operations Manager for Horizon View broker agent on one of the Horizon ViewConnection Server machines within a pod or a cluster. The broker agent is installed in the same folder as theHorizon View Connection Server.
Only one broker agent must be installed in each Horizon View pod or cluster.
CAUTION Do not install the vCenter Operations Manager for Horizon View broker agent on Horizon ViewSecurity Server machines.
Prerequisites
n Verify that you are logged in on the Horizon View Connection Server where the Broker agent isinstalled. You must use a domain account that is part of the local administrators group.
n Verify that you downloaded the installation package forvCenter Operations Manager for Horizon View. The installation file to extract must correspond to theoperating system of your Horizon View Connection Server machine. See Table 1-2.
Procedure
1 Extract the broker agent installation file to a temporary folder on your Horizon View ConnectionServer.
VMware Horizon View Version Installation File
n View 5.0, 64-bitn View 5.1n Horizon View 5.2 or 5.3
Vmware-v4vbrokeragent-x86_64-1.5.1-<buildnumber>.exe
2 In the temporary folder, run the EXE file, accept the EULA, and click Install.
The installer does not provide configuration options.
3 When the installation finishes, click Finish.
The vCenter Operations Manager for Horizon View Broker Agent configuration dialog box opens.
What to do next
Configure the broker agent to connect to the vCenter Operations Manager for Horizon View adapter.
NOTE If the environment contains multiple Horizon View pods, a broker agent must be installed on aHorizon View Connection Server in each pod. For example, if the environment contains three pods, youmust install three broker agents, one per pod. Only one adapter is required, regardless of the number ofbroker agents in the environment. Multiple broker agents can communicate to one adapter instance.
vCenter Operations Manager for Horizon View Installation
18 VMware, Inc.
Configure the vCenter Operations Manager for Horizon View Broker AgentYou configure the vCenter Operations Manager for Horizon View broker agent to connect to thevCenter Operations Manager for Horizon View adapter, and to the database where Horizon View storesevent data. You can also specify the desktop pools to monitor in vCenter Operations Manager.
The vCenter Operations Manager for Horizon View Broker Configuration wizard opens automatically at theend of the broker agent installation.
Prerequisites
n If you have an events database set up in your Horizon View environment, verify that the databaseformat is supported. See “Support for Oracle Databases that Provide Horizon View Events,” onpage 13.
Procedure
1 In the vCenter Operations Manager View Adapter page, type the IP address of thevCenter Operations Manager Analytics VM where the vCenter Operations Manager for Horizon Viewadapter runs, and type the port to use for the connection.
By default, port 3091 is used for communication with the adapter, but you can modify the port numberdepending on your network setup.
You can check the IP address of the Analytic VM on the Status tab of the vCenter Operations ManagerAdministration portal.
2 Click Pair to pair the certificates of the broker agent with the adapter.
You are prompted to type the server key that you specified when you configured the credentials for theadapter instance.
Pairing the broker agent with the adapter is an authentication step that ensures that the broker agentand the adapter know each other. Pairing must be finished to allow the broker agent and the desktopagents to communicate with the adapter.
3 Click Next.
4 (Optional) If you have a previous version of vCenter Operations Manager for Horizon View, import thedata collected by it.
NOTE You cannot import data at a later stage. If you choose to skip the data import, all data collectedbefore the current installation will be lost.
a Select the Migrate data from previous version check-box and click Next.
b (Optional) Click Browse to locate the MetricBoundaryData.xml file, and click Next.
vCenter Operations Manager uses the metric boundary data to determine what are the normalmetric values in your environment. If you do not import the file, you might see abnormally highworkload values until the new instance of View adapter calculates the normal values.
The duration of the data migration process depends on the size of the existing database, and thetopology of your environment.
5 If you have an events database set up in your View environment, type the credentials for the databasein the Event DB text boxes, click Validate to verify the connection, and click Next.
NOTE Some metrics, like logon and reconnect times, and Horizon View events do not appear invCenter Operations Manager dashboards if you do not provide the credentials for the Horizon Viewevents database.
Chapter 2 Installing and Configuring vCenter Operations Manager for Horizon View
VMware, Inc. 19
6 (Optional) To monitor specific Horizon View Desktop pools in vCenter Operations Manager, select theSpecify desktop pools check box, type the IDs of the pools in the text box, and click Validate to verifythe connection.
Use commas to separate multiple pool IDs.
NOTE If you do not specify pool IDs, vCenter Operations Manager for Horizon View monitors alldesktop pools.
7 Review the summary of the broker agent configuration and click Finish.
The vCenter Operations Manager for Horizon View Broker Agent Settings dialog box appears todisplay the settings that your configured, and the status of the broker agent service.
8 Verify that the service is running and click Close.
The vCenter Operations Manager for Horizon View broker agent is installed and configured to run.
What to do next
n If you use VMware View 5.0 or 5.1, install the vCenter Operations Manager for Horizon View desktopagent on every desktop that you want to monitor, and apply additional configurations. See “ConfigurevCenter Operations Manager for Horizon View 1.5.1 to Monitor a View 5.0 or 5.1 Environment,” onpage 20.
n If you use Horizon View 5.2, you can start monitoring the performance of your VDIs by using thevCenter Operations Manager for Horizon View dashboards in the vCenter Operations ManagerCustom user interface.
Configure vCenter Operations Manager for Horizon View 1.5.1 toMonitor a View 5.0 or 5.1 Environment
vCenter Operations Manager for Horizon View 1.5.1 requires additional configuration to monitorenvironments that run VMware View 5.0 or 5.1.
Prerequisites
n Verify that the vCenter Operations Manager for Horizon View adapter is installed. See “Install thevCenter Operations Manager for Horizon View Adapter,” on page 16
n Verify that the vCenter Operations Manager for Horizon View broker agent is installed. See “Install thevCenter Operations Manager for Horizon View Broker Agent,” on page 18
Procedure
1 Disable the RMI Authentication on the vCenter Operations Manager for Horizon View Adapter onpage 21To enable the communication between the vCenter Operations Manager for Horizon View adapterand the desktop agents, you must disable the RMI authentication on the Analytics VM.
2 Install the vCenter Operations Manager for Horizon View Desktop Agent on page 22If you run VMware View 5.0 or 5.1, you must install thevCenter Operations Manager for Horizon View desktop agent on every desktop in your virtualdesktop infrastructure (VDI).
3 Configure a Group Policy Object for All Desktops on page 24You must configure a group policy object (GPO) that applies to all View desktops to monitor.
vCenter Operations Manager for Horizon View Installation
20 VMware, Inc.
Disable the RMI Authentication on thevCenter Operations Manager for Horizon View Adapter
To enable the communication between the vCenter Operations Manager for Horizon View adapter and thedesktop agents, you must disable the RMI authentication on the Analytics VM.
Disabling the RMI authentication for the adapter has security implications.
For more information about pairing, see “Configure the vCenter Operations Manager for Horizon ViewBroker Agent,” on page 19.
Prerequisites
n Verify that the vCenter Operations Manager for Horizon View adapter is installed. See “Install thevCenter Operations Manager for Horizon View Adapter,” on page 16.
n Verify that you created an adapter instance. See “Create a vCenter Operations Manager for HorizonView Adapter Instance,” on page 17.
n Verify that the vCenter Operations Manager for Horizon View broker agent is installed. See “Install thevCenter Operations Manager for Horizon View Broker Agent,” on page 18.
Procedure
1 In the vSphere Client, locate the vCenter Operations Manager vApp on which you installed thevCenter Operations Manager for Horizon View adapter.
2 Open the console of the Analytics VM of the vApp, and log in as the root user.
3 Add the line disable-authentication = true to the /usr/lib/vmware-vcops/user/plugins/inbound/V4V_adapter3/work/msgserver.properties file.
NOTE The msgserver.properties file is created when you create avCenter Operations Manager for Horizon View adapter instance. The file does not appear in the workfolder if you do not have an adapter instance already created in vCenter Operations Manager.
4 Run the command service vcops restart collector to restart the collector service.
NOTE Restarting the collector service interrupts the data collection in vCenter Operations Manager fora short period.
5 On the VMware View Connection Server machine on which you installed the broker agent, open thebroker agent configuration dialog box and pair the broker agent with the adapter.
What to do next
Install the vCenter Operations Manager for Horizon View desktop agent on each desktop to monitor.
NOTE If you are using remote collectors to gather data for VMware View 5.0 or 5.1, disable the RMIauthentication on the remote collector servers.
Chapter 2 Installing and Configuring vCenter Operations Manager for Horizon View
VMware, Inc. 21
Install the vCenter Operations Manager for Horizon View Desktop AgentIf you run VMware View 5.0 or 5.1, you must install the vCenter Operations Manager for Horizon Viewdesktop agent on every desktop in your virtual desktop infrastructure (VDI).
NOTE vCenter Operations Manager for Horizon View desktop agent can run only on desktops. Terminalservers are not supported.
The procedure for installing the desktop agent depends on the type of the desktop images in yourenvironment.
Prerequisites
n Verify that the vCenter Operations Manager for Horizon View adapter is installed and configured. See “Install the vCenter Operations Manager for Horizon View Adapter,” on page 16.
n Verify that the vCenter Operations Manager for Horizon View broker agent is installed and configured.See “Install the vCenter Operations Manager for Horizon View Broker Agent,” on page 18.
n Install the vCenter Operations Manager for Horizon View Desktop Agent on Stateless Desktops onpage 22In VMware View 5.0 or 5.1, for stateless desktop images that are based on linked-clone virtualmachines, you install the vCenter Operations Manager for Horizon View desktop agent on the parentvirtual machine that you used as a base image for the linked clones.
n Install the vCenter Operations Manager for Horizon View Desktop Agent on Stateful Desktops onpage 23In VMware View 5.0 or 5.1 environments, for existing stateful desktops, you must install the desktopagent on each desktop.
Install the vCenter Operations Manager for Horizon View Desktop Agent onStateless DesktopsIn VMware View 5.0 or 5.1, for stateless desktop images that are based on linked-clone virtual machines,you install the vCenter Operations Manager for Horizon View desktop agent on the parent virtual machinethat you used as a base image for the linked clones.
For more information about updating linked-clone desktops, see VMware View Administration.
The vCenter Operations Manager for Horizon View desktop agent is installed in the same folder as the ViewAgent.
Prerequisites
Verify that you downloaded the installation package for vCenter Operations Manager for Horizon View.The installation file to extract must correspond to the operating system of your VMware View desktopimage. See Table 1-2.
vCenter Operations Manager for Horizon View Installation
22 VMware, Inc.
Procedure
1 In vCenter Server, update the parent virtual machine by installing thevCenter Operations Manager for Horizon View desktop agent.
a Extract the desktop agent installation file that corresponds to the guest operating system of theparent virtual machine.
n For a 64-bit OS, extract VMware-v4vdesktopagent-x86_64-1.5.1-<buildnumber>.exe
n For a 32-bit OS, extract VMware-v4vdesktopagent-1.5.1-<buildnumber>.exe
b Run the EXE file, accept the EULA, and click Install.
c When the installation finishes, click Finish.
2 In vCenter Server, shut down the updated parent virtual machine.
3 Take a snapshot of the parent virtual machine.
4 Recompose linked-clone desktops.
All linked-clone desktops that are anchored to the parent virtual machine are updated and have thevCenter Operations Manager for Horizon View desktop agent running on them.
What to do next
Modify other parent virtual machines in the pools, so that each newly created linked-clone virtual machinehas the vCenter Operations Manager for Horizon View desktop agent installed on it.
Install the vCenter Operations Manager for Horizon View Desktop Agent onStateful DesktopsIn VMware View 5.0 or 5.1 environments, for existing stateful desktops, you must install the desktop agenton each desktop.
You install the vCenter Operations Manager for Horizon View desktop agent manually on every statefuldesktop to monitor with vCenter Operations Manager dashboards.
Prerequisites
Verify that you downloaded the installation package for vCenter Operations Manager for Horizon View.The installation file to extract must correspond to the operating system of the View desktop. See Table 1-2.
Procedure
1 Extract the agent installation file to a temporary folder on the desktop.
Guest Operating System Installation File
64-bit VMware-v4vdesktopagent-x86_64-1.5.1-<buildnumber>.exe
32-bit VMware-v4vdesktopagent-1.5.1-<buildnumber>.exe
2 In the temporary folder, run the EXE file, accept the EULA, and click Install.
The installer does not provide configuration options.
3 When the installation finishes, click Finish.
What to do next
Modify the templates for stateful virtual machine pools, so that each newly created desktop has thevCenter Operations Manager for Horizon Viewdesktop agent installed on it.
Chapter 2 Installing and Configuring vCenter Operations Manager for Horizon View
VMware, Inc. 23
Configure a Group Policy Object for All DesktopsYou must configure a group policy object (GPO) that applies to all View desktops to monitor.
The GPO administrative template for vCenter Operations Manager for Horizon View is calledv4v_desktopagent.adm, and is located in the C:\Program Files\VMware\VMwareView\Server\extras\GroupPolicyFiles directory on the View server on which you installed the brokeragent.
You configure the group policy object on the base image or on the Active Directory server, depending on thedesktops in your environment.
n If you are using a single base image with linked clones, apply the change to the base image. The changetakes effect immediately.
n If you are not using a single base image, apply a group policy on the Active Directory server. Apply thegroup policy to the Organizational Units that contain the user desktops to be monitored.
NOTE It might take up to one hour for the GPO to propagate to all machines in the domain.
Prerequisites
Verify that you deployed the vCenter Operations Manager for Horizon View desktop agent on all desktopvirtual machines to monitor.
Procedure
1 In Windows, run gpedit.msc .
2 Expand Computer Configuration, right-click Administrative Templates, and select Add/RemoveTemplates from the context menu.
3 In the Add/Remove Templates dialog box, click Add, browse for the v4v_desktopagent.adm file, clickOK to add the template, and close the dialog box.
4 Under Computer Configuration, expand Administrative Templates > Classic AdministrativeTemplates (ADM) > VMware View Agent Configuration, and click vCenter Operations Manager.
5 Double-click View adapter location on the right, and select Enabled.
6 In the View adapter URL text box, type the IP address of the Analytics VM where thevCenter Operations Manager for Horizon View adapter is installed.
The format is rmi://<Analytics VM IP>:3091.
7 Click OK.
vCenter Operations Manager for Horizon View Installation
24 VMware, Inc.
Install a vCenter Operations Manager Collector on the Remote ServerTo collect performance data from a remote data center it is recommended that you install avCenter Operations Manager remote collector locally at that data center.
Remote collectors help you distribute the load on the vCenter Operations Manager vApp for betterperformance.
CAUTION Enabling the connection between remote collectors and the Analytics VM carries serious securityimplications for your environment.
n The adapter for remote colectors does not authenticate desktops. Therefore, an attacker couldpotentially send rogue data for a desktop to vCenter Operations Manager.
n All data that is transmitted is encrypted. However, a default self-signed certificate is used. If an attackergains access to this certificate, it might be possible to decrypt the data sent from desktop agents to theadapter. This includes the Horizon View inventory, Horizon View events, machine names, IPaddresses, user names, and general desktop performance data.
For detailed information and important considerations, see the vCenter Operations Manager for Horizon ViewSecurity Guide.
You can install a vCenter Operations Manager collector on Windows or on remote servers that run Linux.This procedure is for Windows.
Prerequisites
Verify that you have privileges to create services on the remote server. If possible, use the credentials of anadministrator user.
Verify that you downloaded the installation package for vCenter Operations Manager Installable, and thatthe package corresponds to the operating system of the remote server. The format of the installation packagename is vcops-<system architecture>-<product version>-<build number>.exe. For example, the name ofan installation package for 64-bit Windows might be vcops-win64-5.7-1548675.exe.
Procedure
1 Log in to the remote server and navigate to the folder that contains the vCenter Operations Managerinstallation package.
2 Run the installation package file of vCenter Operations Manager.
3 In the vCenter Operations Manager installation wizard, click Next.
4 Click the icon next to Collector and click Next.
5 Click OK to accept the default installation folder, or click Browse and select an installation folder.
The default installation folder is \vmware\vcenter-operations\ in the system drive of your machine.
The Pre-installation Summary page lists the components that are installed.
6 Click Next and Install to begin the installation.
The installation process might take several minutes. At the end of the installation process, the ConfigurationMode page appears.
What to do next
To configure the remote collector to connect to the vCenter Operations Manager vApp, contact VMwareSupport Services for assistance.
Chapter 2 Installing and Configuring vCenter Operations Manager for Horizon View
VMware, Inc. 25
Create a vCenter Operations Manager for Horizon View Adapter Instance on theRemote Collector
You must create an adapter instance to connect vCenter Operations Manager to the remote collector.
Prerequisites
If a firewall is configured on the remote collector server, verify that ports 3091 through 3094 are openthrough the firewall. The vCenter Operations Manager for Horizon View broker and desktop agents usethese ports to communicate with the adapter.
Verify that the remote collector is configured to communicate with the vCenter Operations Manager vApp.If needed, contact VMware Support services for assistance.
Verify that you are logged in to the vCenter Operations Manager Custom user interface as an administrator.The URL format is https://<UI-VM>/vcops-custom/, where <UI-VM> is the IP address of the UI VM virtualmachine in the vCenter Operations Manager vApp.
Procedure
1 Select Environment > Configuration > Adapter Instances.
2 From the Collector drop-down menu, select the name of the remote collector.
3 From the Adapter Kind drop-down menu, select V4V Adapter.
4 Click the Add New Adapter Instance icon.
5 Type a name for the adapter instance.
6 From the Metric Set drop-down menu, select a set of metrics to be collected.
Table 2‑2. Metric Sets
Option Description
Full Set Select this option to collect all metrics that are availablefor the monitored environment.
Reduced Set Select this option to collect a limited set of metrics, andsave disk space on the Analytics VM.
7 From the Credential drop-down menu, select the name of the credentials to use when thevCenter Operations Manager for Horizon View broker agent pairs with the adapter instance.
When you create an adapter instance for the first time, the Credential drop-down menu is empty. Youcan click Add to create a server key password.
You must type the server key password in the broker agent configuration to allow pairing between thebroker agent and the adapter.
Pairing the broker agent with the adapter is an authentication step that ensures that the broker agentand the adapter know each other. Pairing must be finished to allow the broker agent and the desktopagents to communicate with the adapter.
8 Click OK to save the adapter instance.
A vCenter Operations Manager for Horizon View adapter instance is created on the remote collector server.
What to do next
vCenter Operations Manager for Horizon View Installation
26 VMware, Inc.
Upgrade From vCenter OperationsManager for View 1.0 tovCenter Operations Manager forHorizon View 1.5.1 3
If you have vCenter Operations Manager for View 1.0 installed in your environment, you can import thedata to vCenter Operations Manager for Horizon View 1.5.1 and continue monitoring the health andperformance of your View pods.
You can perform data migration only by using the local adapter on the vCenter Operations Manager vApp.Remote collectors are not supported. All View pods that are monitored by vCenter Operations Manager forView 1.0 must be configured to use the vCenter Server collector and the View adapter on thevCenter Operations Manager vApp.
If you have existing View pods in the environment that are not monitored yet, you can configure them touse a vCenter Operations Manager for Horizon View 1.5.1 adapter on a remote collector.
For information about installing the View Adapter PAK file, see “Install the vCenter Operations Managerfor Horizon View Adapter,” on page 16.
For information about installing the vCenter Operations Manager for Horizon View Broker Agent, see “Install the vCenter Operations Manager for Horizon View Broker Agent,” on page 18.
Prerequisites
n Upgrade the VMware View environment to use Horizon View 5.3, or deploy thevCenter Operations Manager for Horizon View desktop agent to all View desktops. See “Install thevCenter Operations Manager for Horizon View Desktop Agent,” on page 22.
NOTE If you choose not to upgrade to Horizon View 5.3, verify that the desktop agent GPO policy isapplied to all desktops. The GPO policy must be configured to use the Analytics VM as the location ofthe View adapter.
n Upgrade the vCenter Operations Manager vApp to version 5.7.2 by deploying thevCenter Operations Manager vApp 5.7.2 PAK file. See the vCenter Operations Manager vApp Deploymentand Configuration Guide.
Procedure
1 On the vCenter Operations Manager for View 1.0 adapter server, stop the vCenter Operations ViewAdapter service.
a Log on to the View 1.0 adapter server.
b In Computer Management, navigate to the list of Windows Services.
c Stop and disable the vCenter Operations View Adapter service.
NOTE Stopping the vCenter Operations View Adapter service interrupts the data collection until theupgrade process is finished. Stop the adapter service before you proceed with the upgrade to reduce therisk of duplicating resources and data in the database.
VMware, Inc. 27
2 Install the vCenter Operations Manager for Horizon View 1.5.1 adapter on thevCenter Operations Manager vApp by deploying the vCenter Operations Manager for Horizon View1.5.1 PAK file.
During the installation of the adapter, the vCenter Operations Manager for Horizon View 1.0configuration, including resource kinds, metric names, and so on, are converted to comply with version1.5.1.
3 Install the broker agent on a View server that belongs to the same View pod that vCenter OperationsManager for View 1.0 was monitoring.
The broker agent configuration wizard opens at the end of the installation.
4 On the View Adapter configuration page, type the IP address and port of the Analytics VM where thevCenter Operations Manager for Horizon View 1.5.1 adapter is installed.
NOTE You cannot use a remote collector when migrating data from vCenter Operations Manager forView 1.0 to vCenter Operations Manager for Horizon View 1.5.1.
5 Click Pair to pair the certificates of the broker agent with the adapter.
You are prompted to type the server key that you specified when you configured the credentials for theadapter instance.
Pairing the broker agent with the adapter is an authentication step that ensures that the broker agentand the adapter know each other. Pairing must be finished to allow the broker agent and the desktopagents to communicate with the adapter.
6 Click Next.
7 On the data migration page of the wizard, click Migrate.
NOTE You can migrate data from previous product versions only during the initial configuration of thebroker agent. If you choose to skip this step, you can no longer import old monitoring data.
8 (Optional) Browse for the MetricBoundaryData.xml file.
The MetricBoundaryData.xml file contains records for all minimum and maximum values for everymetric in the View environment. These values are used primarily for calculating normal workloads. Ifyou choose not to import the file, for the first few days you see unrealistically high workloads, untilvCenter Operations Manager learns what is the expected behaviour. By importing theMetricBoundaryData.xml file, you help the system to calculate faster what values are normal in yourenvironment.
9 Click Migrate to start the data migration.
It might take several minutes for data migration to be completed.
10 When the data migration process is finished, follow the prompts to finish configuring the broker agent.
n All vCenter Operations Manager for Horizon View resources are migrated to the 1.5.1 database.
n The View 1.0 adapter is deleted from the vCenter Operations Manager vApp.
n The VCOps_View_Translator adapter no longer appears in the list of adapters ofvCenter Operations Manager Custom user interface.
What to do next
After the upgrade, the server where the vCenter Operations Manager for Horizon View 1.0 adapter isinstalled is not needed. You can uninstall the View adapter from this server and repurpose it, or remove thevirtual machine from your environment.
vCenter Operations Manager for Horizon View Installation
28 VMware, Inc.
Troubleshooting the Installation ofvCenter Operations Manager forHorizon View 4
If problems occur with the installation of vCenter Operations Manager for Horizon View or its components,you can collect the log files and send them to VMware for support.
This chapter includes the following topics:
n “Create and Download a Support Bundle for the vCenter Operations Manager for Horizon ViewAdapter,” on page 29
n “Download the Log Files for the vCenter Operations Manager for Horizon View Broker Agent,” onpage 30
n “Download the Log Files for the vCenter Operations Manager for Horizon View Desktop Agent,” onpage 30
Create and Download a Support Bundle for thevCenter Operations Manager for Horizon View Adapter
If the vCenter Operations Manager for Horizon View adapter does not operate as expected, you can send acopy of the log and configuration files to VMware for technical support.
Prerequisites
Verify that you are logged in to the vCenter Operations Manager Custom user interface as an administrator.The URL format is https://<UI-VM>/vcops-custom/, where <UI-VM> is the IP address of the UI VM virtualmachine in the vCenter Operations Manager vApp.
Procedure
1 From the Admin menu, select Support, and click Logs.
You can view the adapter log files in the vCenter Operations Collector/adapters/V4VAdapter folder.
2 In the Support bundle pane, click the Create Support Bundle icon.
The bundle appears in the Bundles list.
3 Select the bundle and click the Download Support Bundle icon.
4 Select the location to save the file and click Save.
What to do next
You can check the log files or send the support bundle to VMware for technical support.
VMware, Inc. 29
Download the Log Files for thevCenter Operations Manager for Horizon View Broker Agent
If the vCenter Operations Manager for Horizon View broker agent cannot operate as expected, you can senda copy of the log files to VMware for technical support.
Broker agent logs are purged after one week.
Prerequisites
Verify that you are logged in as administrator on the Horizon View Connection Server machine.
Procedure
1 On the Horizon View Connection Server machine, navigate to C:/ProgramData/VMware/vCenterOperations for View/logs/.
2 Add all files from the logs folder to an archive.
What to do next
You can create a ZIP file of the log files, and send the file to VMware for technical support.
Download the Log Files for thevCenter Operations Manager for Horizon View Desktop Agent
You can collect the log files for the vCenter Operations Manager for Horizon View desktop agent to sendthem to VMware for support.
View Administrators can use the Data Collection Tool (DCT) to collect the log files from one or moredesktops. For more information about how to create DCT bundles, see VMware View Administration.
You can collect the log files for a vCenter Operations Manager for Horizon View desktop agent by using theHorizon View Desktop Client.
Procedure
1 Use a Horizon View Desktop Client to connect to the desktop from which to collectvCenter Operations Manager for Horizon View desktop agent log files.
2 Navigate to C:\ProgramData\VMware\VDM\logs and locate the log files that start with v4v-.
3 Add the log files to a ZIP archive and email them to your support contact.
vCenter Operations Manager for Horizon View Installation
30 VMware, Inc.
Index
Aabout information 5adapter configuration 17adapter logs 29agent on statefull desktops 23agent on stateless desktops 22architecture 10authentication disabling 21
Bbroker agent installation 18broker agent configuration 19broker agent logs 30
Cconfiguring
adapter instance 17broker agent 19remote collectors 26v4v adapter 17v4v broker 19
Ddatabase support 13desktop agent, log files 30desktop GPO 24
Eevents database 13
Ffeatures 9
GGPO configuration 24
Iinstall pack 13installation
adapter 16broker agent 18desktop agent 22, 23overview 15prerequisites 15remote collectors 25
v4v adapter 16v4v broker 18
intended audience 5introduction 9
Llog files
adapter 29broker agent 30desktop agent 30
Mmonitoring
View 5.0 20View 5.1 20
Ppairing certificates 19
Rreissuing tokens 19remote collectors, adapters 26remote collectors, installing 25requirements
hardware 12software 11
RMI authentication 21
Ssecurity 19statefull desktop v4v agent 23stateless desktop v4v agent 22supported database 13system requirements
hardware 12software 11
System Requirements 11
Ttokens 19troubleshooting 29
Uupdated information 7upgrading 27
VMware, Inc. 31
VView 5.0 20View 5.1 20
vCenter Operations Manager for Horizon View Installation
32 VMware, Inc.
