Veeam Availability Console& ConnectWise Integration

ConnectWise - Bill Morgan, Senior Solutions ArchitectVeeam - Anthony Spiteri, Global Technologist, Product Strategy

Core functionality

Easily deploy, manage and monitor your customers’ entire

Veeam backup environment

Simplifiedsetup

Flexible discoveryand deployment

Remote monitoringand management

Reportingand billing

Multi-tenantself-serviceability

Core Functionality

Automateand integrate

Core functionality

Easily deploy, manage and monitor your customers’ entire

Veeam backup environment

Cloud Enabled! Built for VCSPs

Cloud-enabled platform built specifically for VCSPs and resellers looking to launch a managed services business

Ability to remotely provision, manage and monitor virtual, physical and cloud-based Veeam environments without any direct connectivity requirements

Simplified Setup allowing on-premises installs for Remote backup agent management and monitoring

Web-based multi-tenant portal

Native billing and RESTful APIs

Remote discovery and deployment with enhanced support for Veeam Cloud Connect

Veeam Availability Console

Cloud gateway

Service Provider

Veeam Agentfor Microsoft Windows

(workstation)

Customer B

Veeam Agentfor Microsoft Windows

(workstation)

Veeam Backup& Replication

Customer C

Customer A

Veeam Backup& Replication

Veeam Agentfor Microsoft Windows

(server)

Veeam Agentfor Microsoft Windows

(workstation)

Veeam-powered servicesSingle port (no VPN) | TLS-secured

Veeam Availability Console with Remote Monitoring and Management

Remote managementand monitoring

Veeam Availability Console

Cloud gateway

Service Provider

Veeam Agentfor Microsoft Windows

(workstation)

Customer B

Veeam Agentfor Microsoft Windows

(workstation)

Veeam Backup& Replication

Customer C

Customer A

Veeam Backup& Replication

Veeam Agentfor Microsoft Windows

(server)

Veeam Agentfor Microsoft Windows

(workstation)

Veeam Cloud Connect repository

Veeam-powered servicesSingle port (no VPN) | TLS-secured

Veeam Availability Consolewith Veeam Cloud Connect Backup

Remote managementand monitoring

Backup/recovery

Veeam Availability Console

Cloud gateway

Service Provider

Veeam Agentfor Microsoft Windows

(workstation)

Customer B

Customer C

Customer A

Veeam-powered servicesSingle port (no VPN) | TLS-secured

Veeam Availability Consolewith Veeam Cloud Connect Replication

Remote managementand monitoring

Replication

Cloud Connect Host/Hardware Plan

Veeam Backup& Replication

Veeam Backup& Replication

Veeam Backup& Replication

Veeam Backup& Replication

Veeam Backup& Replication

Cloud Gateway

On-Premises

Infrastructure as a Service

Public Cloud

Service Provider Veeam Backup& Replication

Veeam Agentfor Microsoft Windows

Or Linux (server)

Veeam Agentfor Microsoft Windows

(workstation)

Veeam Cloud Connect repository

Remote managementand monitoring

Backup/recovery

Veeam Agentfor Microsoft Windows

(server)

Veeam Agentfor Linux(server)

Veeam Backup& Replication

Veeam Agentfor Microsoft Windows

(server)

Veeam Agentfor Microsoft Linux

(server)

Veeam Availability Console

Veeam Cloud ConnectSingle port (no VPN) | TLS-secured

Veeam Availability Consolewith Veeam Cloud Connect plus Veeam Agents*

Enhanced monitoringsupport

Greaterscalability

Newuser role

ConnectWise Manageintegration

EnhancedMonitoring Support

Achieve greater insights into your customer environments with monitoring support for Veeam Agents managed by

Veeam Backup & Replication™ — including Veeam Agent for Linux.

GreaterScalability

Grow your business with greater scalability support for remotely

managed virtual, physical and cloud-based workloads.

NewUser Role

Increase security with the addition of new roles, including an operator role

with delegated access for monitoring and managing of specific customer

data, policies and workloads.

ConnectWise Manage Integration

Simplify monitoring and management by consolidating all managed services data

into a single pane of glass through nativeConnectWise Manage integration.

Creating a Resilient Business in an Ever Changing Ecosystem

Services managed – HTG comparison

Figure 4: Analysis of respondents who say which managed services their organisation provides to business customers, asked to all non-HTG (150) and all HTG (31) respondents

67%

56%

53%

41%

38%

30%

27%

27%

27%

25%

21%

21%

19%

18%

15%

9%

7%

6%

87%

100%

84%

97%

97%

100%

100%

87%

13%

55%

100%

65%

100%

58%

23%

61%

52%

81%

Cloud services (SaaS, IaaS, PaaS)

Server support/management

Security services

Network and connectivity services

Data storage, back-up and recovery

Remote monitoring

Endpoint support/troubleshooting

Mobile device support and remote…

Web services

System integration

Updating/patching

Telecommunications

Helpdesk support

Cloud service monitoring

Managed print services

Internal IT department

Compliance and auditing support

VAR/reselling

all non-HTG respondents all HTG respondents

14 different services

managed, on average

5 different services

managed, on average

Future offerings

Figure 7: “What service/s that your organisation is not currently offering, are you planning on introducing over the next 12 months?” showing only the ten services most selected, asked to all non-HTG respondents, with respondents only being able to select the services that their organisation does not currently offer to business customers (150)

25%

25%

21%

21%

19%

17%

11%

11%

9%

8%

8%

Cloud service monitoring

Endpoint support/troubleshooting

Remote monitoring

Network and connectivity services

Mobile device support and remote

working

Security services

Cloud services (SaaS, IaaS, PaaS)

Compliance and auditing support

System integration

Updating/patching

My organisation is not planning on

offering any new IT managed services…

Over nine in ten (92%) respondents report that their organisation plans to roll out new service offerings over the next 12 months

2 new services will be added,

on average

Customer Journey

Service Delivery ModelService Delivery Model

MANAGED SERVICE PROVIDER

CLOUD SERVICE PROVIDER

VALUE-ADDED RESELLER

SYSTEMS INTEGRATOR

INTERNAL IT

COLLABORATION/ TELECOM

AUDIO/VISUAL

MANAGED SECURITY

PHYSICAL SECURITY

SOFTWARE DEVELOPMENT

Technology Teams

COPY/PRINTING

SECURITY PHYSICALSECURITY

INTERNET OFTHINGS

AUDIO/VISUAL

COLLABORATION DISASTERRECOVERY

LINE OF BUSINESS

APPLICATIONS

OFFICEAPPLICATIONS

NETWORKINFRASTRUCTURE

ONSITECOMPUTING

CLOUDCOMPUTING

APPLICATIONDEVELOPMENT

BUSINESSINTELLIGENCE

ARTIFICIALINTELLIGENCE

Solution Offerings to ClientsSolution Offerings to Clients

Solutions Menu

Easily expand your services to include fully-managed backups, BaaS and DRaaS options for any existing ConnectWise Manage accounts and customers.

ConnectWise Manage Integration

Quickly resolve issues before they impact your customer's business through automatic ticket creation within ConnectWise Manage, triggered by alarms from Veeam Availability Console.

Reduce billing complexities for you and your customers with a single invoice for all services provided, integrating Veeam Availability Console’s invoices into ConnectWise Manage.

ConnectWise Manage Integration

VeeamBackup & Replication

Virtual

Service Provider

ConnectWiseManage

Veeam Availability Console

Cloud gateway

Internet

CompaniesTicketing

Billing Veeam Agentfor Microsoft Windows

Physical & Cloud

Customer B

Veeam Agentfor Microsoft Windows

Physical & Cloud

Customer C

VeeamBackup & Replication

Virtual

Veeam Agentfor Microsoft Windows

Physical & Cloud

Customer A

VeeamBackup & Replication

Virtual

DEMOS

Thank you