Inter-institutional Partnership REFER | EAPN

Violence in Transit

Rome, 4 th october 2013

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REFER

São Bento Railway Station

Violence in Transit impacts

Violence in TransitFinal Conference

ci@refer.pt | www.refer.pt

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REFERPORTUGUESE RAILWAY INFRASTRUCTURE MANAGER

REFER is a public company responsible for the integrated management of railway infrastructures in Portugal.

SafetyExcellence and Innovation Responsibility Respect

3 000 highly-qualified professionals

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REFERPORTUGUESE RAILWAY INFRASTRUCTURE MANAGER

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REFERREFER PATRIMÓNIO (REFER SUBSIDIARY)

REFER Patrimóniois the company responsible for

railway real estate management.

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REFER

São Bento Railway Station

Violence in Transit impacts

Violence in TransitFinal Conference

ci@refer.pt | www.refer.pt

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São Bento Railway StationIN THE HEART OF PORTO CITY

São Bento Station is located in the city of Oporto – its historical building was awarded as a World Heritage by UNESCO in 1996.

By its intrinsic historical value, dating from the start of the 20th century, the building became a major touristic and cultural attraction in the city.

It is situated at Oporto's downtown, and near the main shopping street of the city.

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José Marques da Silva was the architect of São Bento Station.

The most notable aspect of this historical station is the large, magnificent tile panels in the vestibule, work of Jorge Colaço, the most important portuguese tile painter of the time.

August 2011 – distinguished as one of the most beautiful train stations in the world by ‘Travel & Leisure’ magazine.

April 2012 – distinguished as one of the top-ten beautiful train stations in the world by ‘Flavorwire’ magazine.

São Bento Railway StationSPACE PARTICULARITIES – NOBLE AND EMBLEMATIC

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São Bento Railway StationPLACE OF MOBILITY

São Bento is connected, by suburban trains, with the eastern area of the city of Oporto, the Campanhã Railway Station (the long-distance and international travel services destination).

Near São Bento exists an underground station, also named São Bento.

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São Bento Railway StationMANAGEMENT

• Station security – increased in 2012

24/7 two security guards permanently (responsible for ensuring public order and safety with police force - railway police)

• Ensure the quality of the transport services.

Daily average (approximately):

•35 000 passengers (95% of which for the suburban commuter service)

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REFER

São Bento Railway Station

Violence in Transit impacts

Violence in TransitFinal Conference

ci@refer.pt | www.refer.pt

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Violence in Transit ImpactsPARTNERSHIP REFER | EAPN

Within the scope of is corporate social responsibility policy, REFER joined the Project Violence in Transit, allowing and contributing to:

•A reflection on the subject;

•To draw management and action strategies for the revitalization and improvement of railway social spaces;

•Improving our service;

•Acquire detailed knowledge about problematic social behaviors in São Bento Station (study made by an independent institution).

Add value to the community it serves.

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Violence in Transit ImpactsREFER SOCIAL RESPONSIBILITY

Action lines

•REFER develops its activity in order to privilege the interests and welfare of the communities it serves;

•REFER recognizes its responsibility in supporting the development of initiatives that promote the community, its cohesion and protection;

•Ensure the compatibility of different interests:Social support to homeless;Satisfaction and passenger safety;Guarantee a quality service by the infrastructure manager.

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Violence in Transit ImpactsREFER SOCIAL RESPONSIBILITY

Focus on art, culture and social activities benefits not only REFER but also the community that surrounds it, raising it.

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Obrigada . Thank you

www.refer.ptRAILS FOR THE FUTURE

For further questions please contact:ci@refer.pt

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