VIRTUAL DBA MANAGED SERVICE FOR NETEZZA ® OVERVIEW Although IBM ® ’s Pure Data™ for Analytics Netezza systems are incredibly fault tolerant, and require far less effort to administer than a traditional RDBMS, the reality is that unforeseen hardware, software, systemic, or environmental problems can still occur at any time. Because it’s simply not cost effective for businesses to pay for dedicated Netezza skilled resources to just wait for such problems to occur, Smart Associates can monitor, manage, and maintain your IBM Netezza appliances remotely instead - freeing up your internal resources and providing the Netezza experience you need, right when you need it most. You choose the scope and hours of cover you need, up to 24X7X365. We then monitor, manage, and maintain your system for one low annual fixed price. And whenever any manual intervention is required, support incidents are charged on a ‘pay as you go’ basis. SCOPE OF SERVICE Every customer is different. Some prefer to outsource all aspects of Netezza system management and maintenance to us, whilst others prefer to retain some key responsibilities in-house. We understand this, which is why right up front we agree with you who’s responsible for doing what. This can include elements from the following four main categories: • Monitoring appliance hardware (e.g. Disk, S-Blade, Host, etc.), and raising and managing support tickets with IBM, including co-ordinating the replacement of failed components. • Monitoring, diagnosing, and troubleshooting any RDBMS software issues (on both S-Blades and Hosts), including escalation and management of support tickets with IBM where necessary. • Monitoring, diagnosing, and troubleshooting system workload issues (potentially including specific named applications and processes e.g. Replication, backup, housekeeping, ETL, reporting). • End-user support (potentially including security, permissions, etc.)
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VIRTUAL DBA MANAGED SERVICE FOR NETEZZA®
OVERVIEW
Although IBM®’s Pure Data™ for Analytics Netezza systems are incredibly fault tolerant, and require far less effort to administer than a traditional RDBMS, the reality is that unforeseen hardware, software, systemic, or environmental problems can still occur at any time.
Because it’s simply not cost effective for businesses to pay for dedicated Netezza skilled resources to just wait for such problems to occur, Smart Associates can monitor, manage, and maintain your IBM Netezza appliances remotely instead - freeing up your internal resources and providing the Netezza experience you need, right when you need it most.
You choose the scope and hours of cover you need, up to 24X7X365. We then monitor, manage, and maintain your system for one low annual fixed price.
And whenever any manual intervention is required, support incidents are charged on a ‘pay as you go’ basis.
SCOPE OF SERVICE
Every customer is different. Some prefer to outsource all aspects of Netezza system management and maintenance to us, whilst others prefer to retain some key responsibilities in-house. We understand this, which is why right up front we agree with you who’s responsible for doing what. This can include elements from the following four main categories:
• Monitoring appliance hardware (e.g. Disk, S-Blade, Host, etc.), and raising and managing support tickets with IBM, including co-ordinating the replacement of failed components.
• Monitoring, diagnosing, and troubleshooting any RDBMS software issues (on both S-Blades and Hosts), including escalation and management of support tickets with IBM where necessary.
• Monitoring, diagnosing, and troubleshooting system workload issues (potentially including specific named applications and processes e.g. Replication, backup, housekeeping, ETL, reporting).
• End-user support (potentially including security, permissions, etc.)
Smart Associates (USA) Inc.
347 Fifth Ave.Suite 1402-626New York, NY 10016United States of America
Delivery of the service will be provided by a combination of:
• automated monitoring and alerting of problems detected.• automated house keeping processes, including backup and
restore/disaster recovery database replication; LDAP/Active Directory user, group, and permission synchronisation; groom/genstats processes; and workload management monitoring and performance tuning recommendations
• remote access to customer networks and systems by dedicated Netezza professionals, as necessary.
• raising and managing support tickets with IBM on behalf of the customer (including arranging delivery and installation of replacement parts, as necessary).
• dedicated knowledge base for documenting support processes
• ticketing system for managing direct customer support requests
ADDITIONAL SERVICES
Optionally, the following services can also be performed on a time and materials basis, when out of scope for the Virtual DBA offering:
• Logical/physical database design• Database design review• Remote development or testing• Source and change management/production deployment• Software upgrades• Legacy database and code migration
PRICING
From US$38,600, GB£31,500, EU€36,500, AU$51,000, NZ$55,000 per server per year for 5X8 monitoring, with volume purchase and SLA-based discounts optionally available, depending on the number of monitoring hours of cover per week, number of servers, and response timeframe required.
IBM, the IBM logo, PureData, Netezza, Netezza Performance Server, NPS, TwinFin, and Skimmer are trademarks or registered trademarks of IBM and/or its affiliates in the United States and/or other countries. Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both. Microsoft, Windows, Windows NT, and the Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both. Java and all Java-based trademarks and logos are trademarks or registered trademarks of Oracle and/or its affiliates. UNIX is a registered trademark of The Open Group in the United States and other countries.
