Vision & Portfolio Strategy Lloyd Halvorsen 303 538 8815 [email protected].

Vision &Portfolio Strategy

Lloyd Halvorsen

303 538 8815

[email protected]

HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 2

End User Networks &Communications

Systems

Applications

The Unification of Communications & Information: Driving the Enterprise

INTEGRATEto simplify complex environments

CREATEEnvironment for Effective & Contextual Collaboration

LOWERcost and speed delivery of services


An Ideal Unification ApproachHas Not Yet Emerged…

Proprietary Architectures

No Common Management

Rip & Replace

Disconnected User Experience

Inconsistent Standards

Limited Context


Communications Is The Right Approach

CommunicationsMulti MediaMulti Modal

Multi NetworkMulti Application

Real TimeScale

PerformanceReliabilitySecurity

OpenInteroperable


The Avaya Vision…

PLUG COMMUNICATIONS& PLAY

HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.

Powered by SIP:Open & Standardized

6

Plug & Play Communications Is…

Delivering Communications Enabled

Business Systems

Enabling Effective & Contextual Collaboration

PLUG & PLAY COMMUNICATIONS


Delivering Value Across the Enterprise…

Smooth transition across modalities

Contextual & persistent communications

Simplified Communications

End User

Improved time to value Lower cost per

transaction Higher customer

satisfaction

Business AgilityLine of Business

Smooth evolution Lower Capital &

Operational Costs Rapid deployment

Increased Speed at a Lower Cost

IT


Plug and Play Communications:Streamlined, Automated, Contextual

End User

Line of Business

IT

Seamless multimodal communication

“Follow me” personal profiles

Persistent Context

Faster exception

managementIncreased

productivity

Facilitate human touch

pointsFaster time to

market

Rapid deployment of new features and applications

Non-disruptive upgrade in multi-

vendor environments

Lower ongoing operating expenses and improved TCO


Ready to Lead & DeliverPlug & Play Communications

Powered by SIP:Open & Standardized

Delivering Communications Enabled

Business Systems

Enabling Effective & Contextual Collaboration

Leadership &Common Vision for SIP

First to Deliver CommunicationEnablement

Most Experienced InContextual Communications


Providing a Roadmap for Every Customer

Upgrade vs. Rip & Replace

Ongoing & Richer Support

Investment Protection

Protect SIP Platform New Device Support &

Common UI Simplified SOA

Applications Development

Extend Next Generation

Communications Platform

Breakthrough Capabilities

Avaya and 3rd Party Applications

Grow


Starting Point:The Avaya Enterprise Portfolio

Unified Communications Contact Center

CollaborationSolutions

InteractionSolutions

PerformanceAnalytics

SystemManager

Session Manager

CommunicationManager

ApplicationEnablement

PresenceServices

Carrier Network

Deskphones Clients VideoEndpoints


The Going Forward Avaya UC Portfolio:Enhanced by Nortel - Capabilities and Speed

Messaging Conferencing Mobility

SystemManager

Session Manager

Voice/Video Services Presence Services

Communication Infrastructure

DataInfrastructure

Deskphones Clients VideoEndpoints

ITEnvironment

MultivendorCommunications

Carrier Networks

Application & Services Integration

Avaya ACEAvaya ACE

Voice/Video ServicesSystem

Manager

Communication Infrastructure

DataInfrastructure


Avaya ACEAvaya ACE

13

The Going Forward Avaya CC Portfolio:Enhanced by Nortel - Capabilities and Speed

IVR Web Chat Email

Customer Experience Portal

Self-Service Environment

Work Assignment Engine

ConferencePersistence

Consumer Collaboration

Session

Agent Environment

Customer

Multi-ChannelService

Dialer CRM WFOSessionRecorder

SystemManager

Session Manager

Voice/VideoServices

PresenceServices


Work Assignment Engine

IVR Web Chat Email

Customer Experience Portal

Self-Service Environment

Agent Environment

Dynamic

Agent

PerformanceCenter


TDM/Key Systems Hybrid IP PBX SIP Software

The Going Forward SMEC Portfolio:Evolutionary Path for All Customers

Avaya PARTNER®

Avaya Integral 5

Avaya Norstar

Avaya IP Office

Avaya BCM

Avaya SCS

14


Avaya Aura™

A New Era of Business Communications

HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved. 16© 2009 Avaya Inc. All rights reserved.

Data Network EvolutionData Network Evolution

PresencePresence

Commoditization of Voice Services

Commoditization of Voice Services

End-to-End IPEnd-to-End IP

Application IntegrationApplication Integration

Major IPT Market Technology Shifts


Past FuturePresent

AccessAccess

Connection Mgmt

ApplicationApplication

AccessAccess

AccessAccess

Connection Mgmt

App App

IP H.323SIP

SIPConnection Mgmt

Application

Evolution of Communications Architecture

IP

IP

Legacy TDM IP Telephony Enterprise IMS


Requirements for Next Generation Network

Time to Market

Simplicity

Modularity

Standard BasedFlexible Media

Lower TCO

Business Continuity


Avaya Aura™An Architecture and More

A Communication Core – Foundation for a new SIP-based loosely-coupled architecture that flexibly connects users, applications and systems across the whole enterprise

Wrap & Embrace – Competitive legacy infrastructure can be leveraged yielding immediate cost savings today while providing for gradual migration to service centric integration for users.

System Manager

Session Manager

ApplicationEnablement

PresenceCommunication Manager

Avaya Aura™

A Product – encompassing the services Avaya has historically sold, and a platform for future services

An Architecture - A Next Generation Network (NGN) architecture featuring an enterprise wide approach


EnterpriseNetwork

AvayaNew York

AvayaLondon

NortelHong Kong

SiemensFrankfurt

Contact CenterMumbai

CiscoRome

Contact CenterChicago

App 2

App N

App 1

Creating Order from Chaos

Apps

Usersanywhere

AvayaNew York

AvayaLondon Nortel

Hong Kong

SiemensFrankfurt


CiscoRome

ServiceProviders

Data CentersData Centers

Avaya Aura™Communication

Manager


Reduce Complexityin Communications Architecture


Apps

Usersanywhere

AvayaNew York

AvayaLondon

NortelHong Kong

SiemensFrankfurt


CiscoRome


ServiceProviders

Simplify

One enterprise dial-plan for all systems, centrally managed

Lower Cost of Ownership from – Enterprise-wide on-net calling– Global least-cost routing– Call out from the best location or

country (“hop off”)– Central SIP trunks– Reduce location-specific trunking

Easily integrate multi-vendor legacy systems (with SIP gateways)

Upgrade systems incrementally– Link legacy systems to central apps– Move people one-by-one to core


Avaya Aura™


Architecture


• Heterogeneous multi-vendor mix of TDM and IP

• Too complex and costly to “rip and replace” everything in one step

• How to get significant cost savings now?

• How to securely add incremental UC applications now?

Business Challenge

• Provide core SIP routing for the entire existing infrastructure

• Implement a centralized dial-plan, on-net calling, SIP trunking to core, TEHO, enterprise wide alternate routing, …

• Expose rich centralized SIP applications such as conferencing, messaging, and IVRs to all users in the enterprise

• Allow new innovative SIP services to be delivered to any user in the enterprise in a timely, cost-effective manner

Solution delivering Cost savings, TCO, Productivity

Avaya Aura™ Solving Business Challenges


SIP

BranchCommunication

Manager Third Party PBX

Meeting Exchange

Voice Portal

ModularMessaging

Avaya Aura™ – Centralized Applications

Avaya Aura CoreAvaya Aura Core

SessionManager

SessionManager

SIP


MX

Application Platform

Avaya Aura™ Architecture

App

3rd PartySIP endpoints

AvayaCM Branch

o o o

AvayaCM Standalone

o o o


SIP Gateway

3rd Party PBXs

SBC

App

ServiceProviders

SystemManager

App MMVP

CM

SessionManager

Avaya Aura Core

SIPTrunks

MediaServers

TDMTrunks

Access

Connection

Application

SIPPresence

SessionManager

SessionManager

Avaya one-X®

SIP endpoints


MM

SIP Gateway

SBC

ServiceProviders

SIPTrunks

TDMTrunks

SystemManager

SessionManager


Access

Connection

Application

SessionManager

SessionManager

Avaya Aura™ Architecture

MXVP

CMApplication Platform

App App

Avaya One-X SIP Endpoints3rd Party

SIP Endpoints

Avaya CM Branches

o o o

Avaya CM Standalone

o o oo o o

3rd Party PBXs

MediaServers

#1 – Centralized Dialplan

#2 – On-Net Calling

#3 – Enterprise Policies#4 – Centralized Trunking

#5 – Reduce Edge Trunking

#7 – Multi-Vendor Support#6 – Tail-End Hop-Off

#8– Hardware Reduction

#9– Centralized Applications

#10 – New Innovative SIP Services

#11 – Centralized Management


MX


Avaya Aura™ Architecture – Strategic View

App

3rd PartySIP endpoints


AppSystemManager

App MMVP

CM

SessionManager

Avaya Aura CoreMedia

Servers

Access

Connection

Application

SessionManager

SessionManager

Avaya one-X®

SIP endpoints

ServiceProviders

SIPTrunks

SBC

SIPPresence


Reduce telecommunications costs by integrating multi-vendor systems into a single dial-plan Introduce lower cost SIP trunking centrallyReduce management, energy and hardware costs with consolidated software-based architectureOn-net calling and Tail-End Hop-Off (TEHO) significantly reduce long distance & international charges

Lower TCO

BusinessAgility

Evolutionaryand Open

Quickly deploy UC and contact center applications to distributed locations & peopleIntegrate communications with business applicationsIntegrate multi-vendor systems allowing gradual replacement of legacy investments

Maintain all existing features while incrementally adding new technologiesRich integration with Microsoft, IBM, Google and other business applicationsOpen standards and multi-vendor interoperability eliminates “lock in”

Avaya Aura™ Business Benefits


Integrates 25,000 disparate locationsBinds 250,000 unique enterprise users to core servicesCore Routing supports 2.5 million Busy-Hour Call Completions (BHCC)

Scalability

Reliability

Security

Session Manager instances run in Active-Active modeSession Manager instances may be deployed in a geographically disperse mannerEnterprise users binds to multiple core elementsAlternate routing decisions are made at an Enterprise level

Each Session Manager instance support 50,000 TLS connectionsSome SBC functionality built into core elements (SIP firewall, endpoint rate limiting, DoS protection, …)User passwords may be local stored or verified via AAA authentication

Avaya Aura™ Business Benefits


Avaya Aura™


Enterprise Solutions Benefits

for the Business User


Business Agility, Empowered People

One profile mapping each business user to their communications applications

– The same applications and number wherever people go, world-wide

– Quickly add different capabilities for different people and workgroups

Centralized communications– Unified communications & messaging– Video, web and audio conferencing– Connect stores and branches– Speech and video self service– Enterprise-wide reporting & analytics

Open application ecosystem– Common business application integration– New DevConnect partner applications– Service provider and SI engagement– Managed within enterprise data centers

Business User Benefits

Shared Applications

SIP Trunking

AvayaAura™


Customer Service Everywhere

Enhance customer experience– Consistent brand image everywhere– Speech and video self service– Enrich stores and branches – Increased first-call resolution– Access to the right knowledge

Reduce enterprise costs– Voice Portal qualification, routing, self

service, and reporting on any call– Leverage experts across the enterprise– Route to the right agent when needed– Session Manager connects end-to-end with

central control, eliminating “CTI pre-route” overheads and lowering TCO

Intelligent Customer RoutingCustomer Benefits

Waiting for you atthe airport…

Only $40.00/day!

SIP Trunking

AvayaAura™

VoicePortal

VoicePortal

HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.© 2009 Avaya Inc. All rights reserved. 33

Traditional TDM/H.323 CTI Architecture

CTI middleware (“parallel network”) is required to provide intelligence to limited telephony protocols

Enterprise Data

AgentsSIP

CTIServiceProvider

IVR ACD

SIP

HIGHLY CONFIDENTIAL UNTIL RELEASED IN JANUARY 2010 - ©2009. All rights reserved.© 2009 Avaya Inc. All rights reserved. 34

SIP Architecture Evolution

Intelligent applications and protocol enable rich handoffs and eliminates CTI middleware complexity

SIP SP/SIP GW

SIP Voice Portal SIP ACD

SIP Enabled Agents

SIP

Avaya AuraTM

Session Manager

SIP

Business Applications


CTI Synchronization replaced by SIP UUI-based Call Context Integration

Voice Portal

ACDSIP SIPSIP Agent

Desktop

INVITE sip:[email protected] SIP/2.0Via: SIP/2.0 UDP proxy.dr.avaya.com

To: Sales <sip:[email protected]>From: Customer <sip:[email protected]>

Call-ID: 11111………..MIME

Intent: SalesCustomer Name: John SmithAccount Number: 66583974

Customer Value: Gold


Hide administration complexity– Enter user information once

– Centralized enterprise-wide dialplans, TEHO, etc.

Simplify enterprise security– Automated certificate distribution

– Corporate certificate authority integration

Serviceability and trouble shooting– Consolidated logs of all elements

– Alarm consolidation – SNMP, Avaya service desk

Extensible “plug-in” framework

Avaya Aura™ System Manager


Data Center2

Field Office

i120

Contact Center

Data Center1

CommunicationManager(Active)

CommunicationManager(Active)

CommunicationManager(Standby)

CommunicationManager(Standby)

O O OO O OO O OO O O O O OO O O

PSTN

SIP Trunks

SIP Trunks

Sales Office

i120

Regional Office

45-XXX445-XX 630-XXXX 22-XXXXX

SMSM

25,000 locations Multi-vendor with “SIP adaptation” – Nortel, Cisco, Service Providers, … One dial plan to manage in Session Manager

Avaya Aura™ – Centralized Dial Plan


Global Service Provider

Denver

NTTPSTN

Denver

PSTN

Local Trunk

From This (“International Call”)

Avaya Aura™ – On-Net Calling


SessionManager

Enterprise NetworkEnterprise Network

Tokyo

SessionManager

Local Trunk

To This (“On-Net Call”)

$$$$


Global Service Provider

Denver

NTTPSTN

Denver

PSTN

Local Trunk

From This (“International Call”)

Avaya Aura™ – Tail-End Hop-Off


SessionManager

Enterprise NetworkEnterprise Network

Tokyo

SessionManager

Local Trunk

To This (“On-Net Call + Local Call”)

$$$$


“Star” configurations supported RTP assumed to travel over WAN with

signaling Location based Administrator specifies for each location

– Average call usage– Total bandwidth to manage

Multiple SIP entities per location Intra-location calls are not counted in

CAC (WAN)

o o o

CM

WAN Pipe

Entity Links

CMo o o

3rd Party PBX

SingleLocation

Avaya Aura™ – Call Admission Control


SessionManager

SessionManager


Load Balancing SIP Load Balancing is Necessary to Support

– Voice Portal MPPs– Modular Messaging MASs– Other SIP Entities Deployed for Redundancy

Entities to Load Balance may be Identified by– DNS SRV Records– Local Host Administration

Advanced Load Balancing– Automatic Entity Enable/Disable with

OPTIONS check– Random Distribution– Priority Weighting

SM

MAS 3

x6

Quad Processor

MAS 2

Single Processor

MAS 1

Dual Processor

x2


The New Avaya

Delivering new Business Value with Avaya Aura™ Platform

Evolutionary Path For Every Customer

Lower TCO

Accelerated Applications Innovation

Expanded Partnerships Around the World

Expanded Services


thank you

Unified Communications

Integration Roadmap

Key Topics

Global Unified Communications market leader uniquely focused on enterprise communications

Leadership

Roadmap Evolutionary path for every customer

Portfolio Strategy

Protect existing investmentsExtend with new applications and valueGrow into future enterprise-wide architecture

Vision No boundaries – driving productivity and accelerating business across the enterprise

AvayaN – Global UC Market Leadership

#1 Unified Communications revenue1

#1 Telephony Solutions revenue1

#1 Audio Conferencing licenses2

#1 Enterprise messaging revenue3

#1 Maintenance Services revenue4

Gartner Magic Quadrant Leader in Unified Communications, Enterprise Communications and Contact Center quadrants5

Avaya named to the 2009 world’s most ethical companies list

Avaya21%

Avaya21%

NortelEnterprise

11%

NortelEnterprise

11%

Others29%

Others29%

Siemens10%

Siemens10%

Alcatel- Lucent11%

Alcatel- Lucent11%

Cisco18%

Cisco18%

Global Unified Communicationsrevenue share

Global Unified Communicationsrevenue share

Source: Dell’Oro Group, Calendar 2008Source: Dell’Oro Group, Calendar 2008 Source: [1] Dell’Oro Group; [2] MZA, Ltd; [3] T3i Group; .[4] Intellicom; [5] Gartner Inc.

NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.NOTE: Current analyst data includes results for LG-Nortel and other shipment activity that will be restated and may change in future analyst reports.

Growing to a $20 billion marketGrowing to a $20 billion market

Meeting Business Objectives

Leverage investments

Lower TCO and eliminate complexity

Incremental “self-funded” ROI

Grow customer base

Be more agile than competitors

Accelerate business processes

Unified Communications = No Boundaries

Productive collaboration

anytime, anywhere

Persistent context relevant to every task

and situation

Accelerating business processes and

applications

Responsive mixed mediasocial experiences

Seamless across multi-vendor devices and networks

Mission critical real-time performance

Avaya Unified Communications Portfolio

CommunicationsSystems

All current Avaya andformer-Nortel enterprise communication systems, gateways, and phones

UserCollaborationProductive user

experiences on any device, mobile, desktop,

embedded in applications

GroupCollaboration

Unified messaging, audio and web conferencing,

desktop video, integrated third-party telepresence

Avaya Aura™

Flexibly connecting systems, users and applications enterprise-wide


Unified Communications Roadmap Strategy

Continue to benefit with existing systems

Upgrade to currentSIP-ready releases

Richer support and professional services

Protect Integrate current systems

into Avaya Aura™

Immediate simplification and cost savings

Share SIP-based applications across all users and locations

Extend Evolve to an open and

flexible enterprise-wide real-time architecture

New innovations driven with combined investment

Industry-specific solutions

Grow

Legacy Meridian

CS 1000MCS 5100

BCM/SRGBranches

CS 2100SL-100

Legacy DEFINITY

Evolutionary Path for Every Customer

CommunicationManager

AS 5300

Avaya Aura™ ServiceProviders

AppsAppsAppsApps AppsApps

All current systems can be SIP connected

Lower costs, accelerate new application deployment, and serve customers everywhere

Protect … Extend … GrowMultivendor

Integral 55(Germany/EMEA)




Voice/VideoServices

PresenceServices

Session Manager

System Manager





DataInfrastructure

DataInfrastructure

Communications Infrastructure

Communications Infrastructure

ClientsClients VideoEndpoints

VideoEndpointsDeskphonesDeskphones

Avaya Agile Communication Environment (ACE)Avaya Agile Communication Environment (ACE)

Unified Communications Roadmap Strategy

Integrate AS 5300 SIP services,CS 1000 “NRS” into Avaya Aura™

Evolve to common collaborationand messaging applications

ACE accelerates Avaya Aura™ business application integration

Leverage common Avaya Aura™ Presence and Instant Messaging

Evolve to commonmanagement and analytics

Evolve to common SIP phones, clients, video solutions

Commitment to open multivendor solutions

Extend & grow current CS, CMand leverage data networking

CS 1000 RoadmapToday 12 Months 18-30 Months

Extend value with Avaya Aura™ Compelling ROI Shared SIP Applications Common User Interfaces

Avaya Aura™

SIP-based Access

CS 1000BCM branches

CS 1000 R6 (today)

CS 1000 R7

Continue to add CS 1000 phones and systems

Upgrades and Extensions


Voice/VideoServices

PresenceServices

Session Manager

System Manager

CS 1000BCM branches

Meridian

upgrade

1100/1200 SIP phonesAvaya Aura™ ready

CS 1000 RoadmapToday 12 Months 18-30 Months

Upgrade to R6 for features, support and latest SIP

SIP-integrate with Avaya Aura today, leverage ACE

Upgrade BCM/branch to SIP

Lower multivendor costs Centrally deploy shared UC

and customer service apps Meridian upgrade to CS

1000 or add SIP gateways

New customer features, common Presence and IM, deeper NRS integration within Session Manager

Add new users, lines, any type of phone as needed

1100/1200 SIP phones will become Avaya Aura ready

Grow with Avaya Aura Distributed SIP architecture Context-aware, any-media Common UC applications

and clients across portfolio Communications enabled

business applications Consistently serve

customers everywhere

Avaya Aura™

CS 1000 R6 (today) CS 1000 R7 Upgrades and Extensions

Meridian

upgrade

Integrate and extendIntegrate and extend

Evolutionary Choices

Add New Systems/ Lines Integrate into Avaya Aura™

Tactical Tactical Strategic

CS 1000

CS 1000

CS 1000

TDM & IP Phones

Session Manager

System Manager

PresenceServices

Voice/Video

ServicesACM

ACM

CM

Avaya Phone and Client Evolution

IP Phone 1140E

Background slide

Protect – Support continues for current phones and

clients, following normal lifecycles for the systems they support (CS 1000, Communication Manager, etc.)

Extend– IP Phones 1100 and 1200 series sets will be

supported by Avaya Aura™ Session Manager (similar to 9600 series) and Avaya IP Office (2011)

– Extend Nortel BCM and Norstar Digital Phones to IP Office (2010)

Grow – Evolve to common next-generation SIP-based

Avaya one-X® Unified Communications clients leveraging the power of Avaya Aura™

Protect – Support continues for current phones and

clients, following normal lifecycles for the systems they support (CS 1000, Communication Manager, etc.)

Extend– IP Phones 1100 and 1200 series sets will be

supported by Avaya Aura™ Session Manager (similar to 9600 series) and Avaya IP Office (2011)

– Extend Nortel BCM and Norstar Digital Phones to IP Office (2010)

Grow – Evolve to common next-generation SIP-based

Avaya one-X® Unified Communications clients leveraging the power of Avaya Aura™

CS 2100, AS 5300 RoadmapToday 12 Months 18-30 Months

CS 2100 SE13 + SIP/UC features (“SSL” with SE13) Upgrades and Extensions

Avaya Aura™

Government &target markets

AS 5300

Avaya Aura™ with AS 5300

technology

SL-100

upgrade


System Manager

Voice/VideoServices

PresenceServices

Session Manager

Grow into Avaya Aura™ With AS 5300 technology

Continue value today Extend CS 2100 with SIP/UC AS 5300 for government

CS 2100, AS 5300 Roadmap

Integrated AS 5300 solution for gov/target markets

Continue with CS 2100 and upgrade to SE13 release

CS 2100 “SSL” adds packaged AS 5300 SIP/UC functionality (in SE13 today)

CS 2100 SIP-integrates with Avaya Aura and ACE today

SL-100 upgrade to CS 2100 or add SIP gateways

Centrally deploy shared collaboration and customer service applications

Add new users, phones, lines as needed

New AS 5300 R2 JITIC features, shared presence with Avaya aura

AS 5300 technology integrated into Avaya Aura over next few years

Smooth long-term evolution for CS 2100

Continuously evolving rich solution for government market (JITIC certified)

New shared applications, increased scale, expanding ecosystem

CS 2100 SE13 + SIP/UC features (“SSL” with SE13) Upgrades and Extensions

Avaya Aura™

Government &target markets AS 5300

Avaya Aura with AS 5300

technology

SL-100

upgrade

Today 12 Months 18-30 Months

Messaging RoadmapToday 12 Months 18-30 Months

Grow into common unified messaging Natural upgrade path

Continue value today Call Pilot, HMS Modular Messaging aids consolidation Meridian Mail and Octel migration choices



Common

Call Pilot

Modular Messaging

Meridian Mail

HMS for Hospitality

Next GenerationUnified Messagingupgrade

Octel

continue to migrate

Messaging RoadmapToday 12 Months 18-30 Months

Continue with Call Pilot, add users as required

Continue with Modular Messaging, add users as required

Move from Meridian Mail to Call Pilot or Modular Messaging

Continue HMS for hospitality market

Ongoing releases provide new functionality and continued support

Leverage SIP integrationConsider messaging

consolidation with shared Modular Messaging to lower costs

Natural upgrade path for all customers to next-gen SIP-based solution

Consistent user experiences with all TUI interfaces available

Common investment in future capabilities

Call Pilot

Modular Messaging

Meridian Mail

HMS for Hospitality

Next GenerationUnified Messagingupgrade

Octel

continue to migrate

Conferencing and MCS Roadmap

Common UC Experiences SIP-based solutions across portfolio

Meeting Exchange is path forward Richer conferencing, higher scale,

multivendor web collaboration

Common UC clients & apps

MCS 5100 for UC with CS 1000 support

NMC and MCS 5100 for Conf

Meeting Exchange

support




Common

ClientsClients VideoEndpoints

VideoEndpoints

Common

Conferencing and MCS Roadmap

Meeting Exchange delivers• Richer conferencing• Scheduling/management• Higher scale• Web collaboration• Microsoft, IBM, Adobe• Avaya Aura SIP-ready

Continued support for NMC (and MCS 5100 conferencing)

MCS 5100 for UC available for CS 1000 customers

Meeting Exchange is path forward for new and NMC

Use Avaya Aura to deploy Meeting Exchange across many locations & systems

Evolve MCS over time to common cross-portfolio Avaya one-X® UC clients and applications with common presence and IM

Common investment in a single SIP-based UC, conferencing and collaboration platform

Tighter integration of video solutions within broader collaboration portfolio

UC feature growth also benefits from AS 5300 technology integration with Avaya Aura


Common UC clients & applications

MCS 5100 for UC with CS 1000 support

NMC and MCS 5100 for Conf

Meeting Exchange

support

Helping Enterprises Achieve Business Value

Extend

Grow

Avaya and Partner

Services

Pro

tect

Embrace all Channel Partners with Avaya Connect

Rapidly train Partners on Avaya Aura™ and the full Avaya portfolio to Extend and Grow all current systems

Accelerate business value with comprehensive services to complement Partners

– Self Funded Roadmap

– Business and Technical Advisory Consulting

– Industry and Emerging Technologies

– Operations and Support Services

Summary and Next Steps

Summary

Protect your investments, simplify and lower TCO with upgrades and on-going support

Extend business value with new SIP-connected productivity applications and accelerate business processes with ACE

Grow at your own pace into the Avaya Aura™ enterprise-wide architecture and enhanced collaboration and customer service solutions

Next Steps

Adopt current releases, become SIP-ready

Incrementally add “self funded” application value

Start detailed discussions with Avaya and partners


thank you

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Vision & Portfolio Strategy Lloyd Halvorsen 303 538 8815 [email protected].

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