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Value For Money Tell Me the Score Dylan Chipp Non-Executive Director, Voluntas Housing Rated By Residents – Your Residents, Their Views
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Value For Money
Tell Me the Score
Dylan ChippNon-Executive Director, Voluntas Housing
Rated By Residents – Your Residents, Their Views
Rated By Residents – Your Residents, Their Views
To Cover in this session
Introductions
The Climate we’re in
TSA Standard (VfM)
Short Notice Inspection
Case Studies
Rated By Residents – Your Residents, Their Views
Its 2010….
An Election Year…..£150m campaign and costs
An Investment Year….£117b on Banks
Peak Debt Year for UK at £170b (…ish)
To be followed by Five Year’s of Austerity......
Rated By Residents – Your Residents, Their Views
Change of Government
Rated By Residents – Your Residents, Their Views
The Manifestos so Far
Rated By Residents – Your Residents, Their Views
Case Study – Team Meetings
Midlands HA, 8,500 homes
Business Excellence Model
Robust Golden Thread
Quarterly team meetings to focus on performance trends using simple graphs of success/failure over time and asking “Why did it do that?”
Minor voids - time with repairs team (2009 voids)
0
2
4
6
8
10
12
14
22/0
3/2
009
05/0
4/2
009
19/0
4/2
009
03/0
5/2
009
17/0
5/2
009
31/0
5/2
009
14/0
6/2
009
28/0
6/2
009
12/0
7/2
009
26/0
7/2
009
09/0
8/2
009
23/0
8/2
009
06/0
9/2
009
20/0
9/2
009
04/1
0/2
009
18/1
0/2
009
Rated By Residents – Your Residents, Their Views
TSA Standards
VfM
Home
Tenancy
Neighbourhood and community
Tenant involvement and empowerment
Governance and viability
Rated By Residents – Your Residents, Their Views
A local VFM “offer”
Resource allocation and VfM arrangements (for each service-delivery related Standard)– Relate spending to results
– Redistribution/divest/invest of new funds explained
Performance offered: Cost and quality baseline - inclusive of benchmarks and opportunities identified
Rated By Residents – Your Residents, Their Views
A local VFM “offer”
Performance arrangements: Visibility of high cost/low performance service areas (within other Standards) and actions to improve
Performance failure: Triggers, Materiality, Sourcing and Intervention arrangements
Rated By Residents – Your Residents, Their Views
Business Plans..... Service Charges....
The Acid Test.....The Plan.....
Rated By Residents – Your Residents, Their Views
Case Study – TSA Standards
North East ALMO, 8,500 homes, Two Stars
In-house performance system
Procurement focused
With Tenants, reviewed all KPIs alongside TSA Standards, amending, ditching and finally aligning Standards/KPIs and Tenant expectations read for 1st April 2010 launch.
Short Notice Inspection
39 SNIs completed in 2009/10
9 service areas covered– 36% Repairs
– 31% Gas
– 13% Resident Involvement
– 9% Income
Diversity ratings an emerging trend….but at least
VfM isn't quite as bad…….
Strengths In balance Weaknesses
VfM 26% 50% 24%
Access 23% 54% 23%
Diversity 18% 46% 36%
0%
10%
20%
30%
40%
50%
60%SNI rating achieved
VfM
Access
Diversity
Rated By Residents – Your Residents, Their Views
Rated By Residents – Your Residents, Their Views
SNI – Where its done well
Rated By Residents – Your Residents, Their Views
SNI – Some examples
Strategic approach and embedding– There is clear strategic direction for managing VfM through a
steering group, procurement strategy with a timetable of proposed reviews, savings register and appointment of a cost manager
– Uses cost and performance information to implement more efficient ways of working, addressing higher cost services, reducing costs to the association, and challenging contractors
– VfM is included in training for staff and briefings– All staff have at least one efficiency target to achieve as part of
their appraisal– VFM features as high level targets in business plans
Rated By Residents – Your Residents, Their Views
SNI – Some examples
Resident involvement– Resident involvement impact assessment are clear
and thorough, assessing outcomes from the activities and what has been achieved, against the costs
– An amount is also set aside as an Excellence Fund for initiatives or service improvements. How the money is spent is agreed by a panel of managers and residents
– Tenants are involved at all stages of the procurement process
– Identifying residents’ priorities in the residents’ business plan process
Rated By Residents – Your Residents, Their Views
SNI – Some examples
Improvement and performance – Service reviews have focused on high cost areas and identified
savings are being reinvested in priorities– Performance reporting links cost and quality measures with
some customer satisfaction indicators– Business transformation programme has already delivered £1.5
million in efficiency savings– Value for money is built into decisions around setting the
budgets and the costs of delivering and improving services are scrutinised
– Considers the cost, the quality and the level of service customers expect and are satisfied with
Rated By Residents – Your Residents, Their Views
SNI – Some examples
Procurement– A procurement plan sets out contracts in place
and timescales for review
– Relevant staff are given responsibility to lead on contracts
– A purchasing guide is available on the Intranet, which includes a flowchart to simplify options available based on values
– Sufficient time to consider procurement options
Rated By Residents – Your Residents, Their Views
Case Study – VfM Register
North West LSVT, 5,500 homes
Social Enterprise focus
Own maintenance workforce
In-built VfM and improvement register as part oflog-on to IT Network
Builds body of auditable evidence
Forms part of Annual Awards for performance
Rated By Residents – Your Residents, Their Views
The Mighty Have Fallen
Rated By Residents – Your Residents, Their Views
Summary
Plan for a fiscal challenge to your business and improvement plans
What ever the Standard....
Check your measures and intervene quickly
High Cost/low performance first
Transparency and focus from Website to staff members – The Golden Thread
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