Warning: To Owners of Projection Televisions Epilepsy Warning

1

Warning: To Owners of Projection TelevisionsStill pictures or images may cause permanent picture-tube damage or mark

the phosphor of the CRT. Avoid repeated or extended use of video games on

large-screen projection televisions.

Epilepsy WarningPlease read before using this game or allowing your children to use it.

Some people are susceptible to epileptic seizures or loss of consciousness

when exposed to certain flashing lights or light patterns in everyday life.

Such people may have a seizure while watching television images or playing

certain video games. This may happen even if the person has no medical

history of epilepsy or has never had any epileptic seizures.

If you or anyone in your family has ever had symptoms related to epilepsy

(seizures or loss of consciousness) when exposed to flashing lights, consult

your doctor prior to playing.

We advise that parents should monitor the use of video games by their

children. If you or your child experience any of the following symptoms:

dizziness, blurred vision, eye or muscle twitches, loss of consciousness,

disorientation, any involuntary movement or convulsion, while playing a video

game, discontinue use IMMEDIATELY and consult your doctor.

Precautions to Take During Use• Do not stand too close to the screen. Sit a good distance away

from the screen, as far away as the length of the cable allows.

• Preferably play the game on a small screen.

• Avoid playing if you are tired or have not had much sleep.

• Make sure that the room in which you are playing is well lit.

• Rest for at least 10 to 15 minutes per hour while playing a video

game.

CCYR pc MAN (E) 28/8/01 11:54 am Page 1

2

Contents

Basic Keyboard Functions ............................................................................3

Welcome Back Commander ..........................................................................6

Situation Report ..........................................................................................6

Clean Up Your System before Running the Game ..........................................7

What is DirectX™? ......................................................................................8

Installation ................................................................................................10

Tactical Update: New Game Modes ..........................................................10

Tactical Update: Gameplay Changes ............................................................11

Tactical Update: New Units and Structures ................................................13

New Tech Buildings ....................................................................................13

New Allied Units and Structures ................................................................15

New Soviet Units and Structures ................................................................17

Yuri’s Army ................................................................................................19

Yuri’s Structures ........................................................................................22

Credits ......................................................................................................25

Customer Services – Can We Help You? ......................................................30

Electronic Help file ....................................................................................30

On-line Services ........................................................................................30

Still stuck? Give us a call ............................................................................30

Keep up with the latest EA News! ..............................................................32

24-Hour Hintline - Gameplay Hints and Tips ..............................................33


3

Basic Keyboard FunctionsName Key Definition

Deploy Item/Unit D Some units have secondary

functions that enable greater

or different attacks or

powers. You can also click on

them when the “deploy”

cursor appears above the

unit. GIs, Guardian GIs,

Desolators, Yuri Clones and

other units all have secondary

powers. You can also use this

key to exit garrisoned

buildings.

Guard Current Area G Units will actively scan the

terrain and attack enemies

automatically.

Attack Move Click unit, Units will travel from place to

CTRL/SHIFT, place and actively attack and

move to area destroy enemies they

encounter.

Scatter X Units will try to avoid being

run over. Press when vehicle

tries to run over your

infantry.

Stop S Stops selected unit’s

movement immediately.

Force Fire Hold CTRL key, Forces a unit to fire on a

guide cursor over friendly or neutral unit.

target, left-click

Force Move Hold ALT key, Forces a unit to drive/walk

guide cursor over over an area or to run over a

target, left-click unit.

Options Menu ESC Go to Options Menu.

Create Team CTRL + 1-9 Creates teams of units.

Select Team Click 1-9 Selects a team you have

already created.

Centre on Team Click 1-9 twice Centres Tactical Map on

selected team.

Ally with chosen side A Press to avoid attacking

friends.


4

Name Key Definition

Type Select T Left-click on TYPE SELECT

button in the Advanced

Command Bar or press T

once to select all the units of

a given type on the screen.

Double-click to select all units

of a given type on the map.

Chat to all Listeners ENTER to bring Sends messages to all

(in Multiplayer) up chat cursor, listeners.

ENTER to send

message,

right-click to

cancel message

Chat to all Allies BACKSPACE Sends messages to all allies

(in Multiplayer) to bring up chat

cursor, ENTER

to send message,

right click to

cancel message

Chat to all Players \ to bring up chat Sends messages to all

(in Multiplayer) cursor, ENTER to players

send message,

right-click to

cancel message

Place Beacon B, ENTER to Writes messages to

write message, allies and sets them

ENTER to send on the battlefield,

message

DELETE to delete

beacon

Enter Way Point mode Click on unit, Sets Way Points.

press and hold Z,

set down Way

Points, release

key to initiate

movement

command

Set Rally Point Click on structure Rallies your units to a spot

and select rally on the battlefield after they

point by left- are produced.

clicking on the

battlefield

Go to Event on Radar SPACE BAR Centres your view on latest

radar map ping.


5

Name Key Definition

All Units Cheer! C Makes all your infantry cheer

in victory.

Go to Diplomacy Menu TAB Accesses the Diplomacy

Screen.

Advanced Keyboard FunctionsName Key Definition

Follow F Game viewpoint follows

selected unit.

Guard Destination CTRL/ALT Moves to area and then

+ click area guards it.

Escort Unit CTRL/ALT + Guards a unit while it moves

click unit about terrain.

Guard a Structure CTRL/ALT + Guards a specific structure.

click structure

Structures Tab Q Hotkey to Structures.

Defence Tab W Hotkey to Armoury.

Infantry Tab E Hotkey to Infantry.

Vehicle Tab R Hotkey to Units.

Next Unit N Selects the next unit in order

of creation.

Previous Unit M Selects the previous unit you

selected.

Select All P Selects all units on the

battlefield.

Veterancy Navigation Y Selects all veteran or all elite

units.

Page User U Pages user from in game.

(during Game)

Modify Selected Units Hold SHIFT and Remove or add specific

click on selected unit(s) from a group of

unit to deselect. units.

Click on

unselected unit

to add to group


6

Name Key Definition

Centre Tactical Hold H Centres your view

Map on Base on your base.

Normally, this centres

on your Construction Yard.

Repair Mode Left-click Repairs your structures.

structure, K

Sell Mode Left-click Sells your structures.

structure, L

Bookmark Creation CTRL + F1-F4 Creates a spot on the map

you may instantly jump to.

Go to Bookmark F1-F4 Jumps to bookmarked terrain

selection area.

Multiplayer Taunts F5-F12 Sends preset audio messages

to other players.

Welcome Back CommanderOnce again, the battle between the Allied forces and the Soviet army has

been joined, but this time there is a dangerous third element. The Soviet

traitor Yuri has returned, bringing with him an army of genetically and

psychically altered warriors bent on world domination.

In the single-player game, you’ll command either Allied or Soviet forces and

thwart Yuri’s insidious plans. In multiplayer and skirmish games, you can

select the Allied or Soviet army or opt to command Yuri’s army and wield all

of its forbidden technologies.

Both the Allied and Soviet forces have several powerful new weapons in their

arsenals. Yuri’s army is radically different from his more conventional foes

and uses banned technologies to control minds, create mutants, enslave

workers, administer biological weapons and inflict other exotic punishments

on his enemies.

Situation ReportCommand & Conquer™ Red Alert™ 2 Yuri’s Revenge™ picks up immediately

after the end of the Allied campaign in Command & Conquer Red Alert 2. The

Allied army has defeated the Soviets, capturing the Russian Premier Romanov

and imprisoning him in the Tower of London. Unfortunately for the Allies, the

Soviet agent Yuri has escaped. Yuri’s ability to control enemy units with his

mind makes him a powerful and dangerous adversary.

While the Allies celebrate their victory, Yuri reveals himself. He has created his

own army of mind-altered warriors and genetic mutations. He has spent his

time creating a number of new technologies, the most insidious of which is


7

the Psychic Dominator, a device that allows Yuri complete control of its

victims. Yuri has planted many Psychic Dominators around the globe,

threatening to control the minds of the world’s population when they are

activated.

The Allies immediately launch an attack on Yuri’s facility located on Alcatraz

Island. While the attack fails to destroy the Psychic Dominator, it is successful

in knocking down Yuri’s power enough so that the device does not activate.

Now the only hope the Allies have is to gain enough of their own power to

activate a time machine created by Professor Einstein. With this, they can

send a force back in time to take out Yuri’s device long before it is activated.

Unfortunately, the Soviets have their own plan to steal the time machine and

not only stop Yuri but also reverse the outcome of the last war!

Clean Up Your System before Running theGameBefore you install any software, it is critical that your hard drive be in proper

working order. We recommend that you perform regular “house keeping” by

running ScanDisk and Disk Defragmenter.

• ScanDisk searches your hard drive for any lost data.

• Disk Defragmenter ensures that your data is sorted properly.

Failure to verify this may result in corrupt data.

1. To run ScanDisk, click on the START button from the Taskbar.

2. From the Start menu, select RUN.

3. In the Run dialog box, type scandisk and click OK.

4 . Once the program starts, ensure that you have selected

THOROUGH in the Type of test section. The process will take a

while to complete but the results are well worth the time invested.

Make sure there is a check mark in the AUTOMATICALLY FIX

ERRORS box and select the hard drive you are installing the game

to (e.g., C:).

5. Once everything is set up correctly, click START to have the

program scan the drive and correct any errors.

6. Next, run Disk Defragmenter. Click START from the Taskbar.

7. From the Start menu, select RUN.

8. In the Run dialog box, type defrag and click OK.

9. As with ScanDisk, select the drive you are installing the game to

and click OK. This process will also take some time, but is again

worth the effort to ensure a trouble free installation of your game.


8

What is DirectX™?Read this section completely before playing Command & Conquer™ Red

Alert™ 2 Yuri’s Revenge™ or installing DirectX.

DirectX is part of Windows® 95, 98, 2000 and ME. It allows Windows to

access certain parts of your PC at high speed, to allow you to run today’s

games. As new technology is introduced, such as next generation 3D

Accelerators and 3D soundcards, DirectX evolves to support these new

technologies. Command & Conquer Red Alert 2 Yuri’s Revenge requires

DirectX 8.0a, which is included on the game disc for you to install if

necessary.

In order to operate correctly, DirectX will need the latest software drivers for

your video card and sound card. These drivers can usually be downloaded

from your card manufacturer’s website or obtained from the card

manufacturer’s Technical Support help-line. Using drivers that do not have

DirectX 8.0a support may result in display or audio problems in Command &

Conquer™ Red Alert™ 2 Yuri’s Revenge™.

How do I install DirectX 8.0a?When you install Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™, your

system will be scanned for DirectX. If the correct version is not detected, you

will be prompted to install DirectX 8.0a from the Command & Conquer™ Red

Alert™ 2 Yuri’s Revenge™ CD. We recommend you follow the advice given by

the Setup program.

If you want to install DirectX 8.0a after installing Command & Conquer™ Red

Alert™ 2 Yuri’s Revenge™:

Windows 95/98 users:

1. Click START on your Windows taskbar, highlight FIND and click

FILES OR FOLDERS.

2. In the NAMED box, type dxsetup.

3. Ensure the LOOK IN box is set to the drive letter of your CD-ROM

(e.g. D:) drive, then click FIND NOW.

4. When the file appears, double-click on the dxsetup icon in the

Name column.

5. When the DirectX Setup window appears, click REINSTALL DIRECTX

to complete the process.

Windows ME (Millennium Edition)/Windows 2000 users:

1. Click START on your Windows taskbar, highlight SEARCH and click

FOR FILES OR FOLDERS.

2. In the SEARCH FOR FILES OR FOLDERS NAMED: box, type

dxsetup.

3. Ensure the LOOK IN box is set to the drive letter of your CD-ROM

(e.g. D:) drive, and that the Command & Conquer™ Red Alert™ 2

Yuri’s Revenge™ CD is in the drive, then click SEARCH NOW.


9

4. When the file appears, double-click on the dxsetup icon in the

Name column.

5. When the DirectX Setup window appears, click REINSTALL DIRECTX

to complete the process.

Check your system!To check if your computer fully supports DirectX 8.0a, run the DirectX

Diagnostics Tool after installing DirectX 8.0a.

1. Click START on your Windows taskbar. Then click RUN.

2. From the Run dialog box, type dxdiag then click OK.

The DirectX Diagnostics Tool gives you information on your video card, sound

card and 3D accelerator card drivers.

• To check your video card drivers, click on the DISPLAY tab, or the

DISPLAY 1 tab if you have one.

• To check your sound card drivers, click on the SOUND tab.

• Some 3D accelerators have their own tab, called DISPLAY 2, so you

may need to check this also.

On each of these screens, the Drivers section tells you if Microsoft has

certified your driver as supporting DirectX 8.0a.

• If your driver is reported as ‘Certified: Yes’ your device has DirectX

8.0a support and should work properly with Command & Conquer™

Red Alert™ 2 Yuri’s Revenge™.

• If your driver is reported as ‘Certified: No’ your device does not

have DirectX 8.0a support and you may experience problems

running Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™.

Please consult the notes section at the bottom of the DirectX

Diagnostic Tool window.

• Windows 98/2000/ME users may also consult the TROUBLESHOOT

button, accessed from the MORE HELP tab. Normally, updated

drivers that support DirectX 8.0a will be available from the

manufacturer of the device in question, which will allow you to play

Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™ without any

problems. In this case, we suggest you contact the manufacturer of

the device, and request the latest DirectX 8.0a compatible drivers.

These are normally available free of charge from the manufacturer’s

website, or via their technical support help-line.


10

InstallationTo Install Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™:

Note: Yuri’s Revenge™ is an expansion of Red Alert™ 2; therefore you

must have Red Alert™ 2 installed on the system before you can

install Yuri’s Revenge™.

Windows™ 95/98/2000/Me/Nt Autoplay

1. Insert the Yuri’s Revenge CD into your CD-ROM drive and click on

INSTALL.

2. Click NEXT and read through the licence agreement. When finished,

click the check box to agree or click CANCEL to exit

3. Enter the serial number that is provided in the white box on the

back of your Yuri’s Revenge Operational Manual, then click NEXT to

continue.

4. Follow the prompts to finish the installation.

Windows™ 95/98/2000/Me/Nt Manual Installation

1. Insert the Yuri’s Revenge CD into your CD-ROM drive.

2. Click on the START button and select the RUN… option on the

menu.

3. Click BROWSE… and go to your CD-ROM drive.

4. Double click on the Setup.exe file. This may appear as Setup on

some systems, but will always have a CD icon before it.

5. Click OK to continue.

6. Follow the procedures outlined in the Autoplay section above,

starting at point 2.

To Uninstall

1. Click on START and then select Programs > Westwood > Yuri’s

Revenge > Yuri’s Revenge Uninstall.

2. Follow the on-screen instructions to complete the uninstall process.

To Uninstall Through The Autorun Feature

1. Insert the Yuri’s Revenge CD into the CD-ROM drive.

2. When the Autoplay window pops up, click UNINSTALL.

3. Follow the on-screen instructions to complete the uninstall process.

Tactical Update: New Game Modes Several new multiplayer game options have been added to Command &

Conquer™ Red Alert™ 2 Yuri’s Revenge™.

Westwood OnlineQuick Match

Quick Match remains essentially unchanged. However, Quick Matches are now the

only way to gain points and be ranked at Westwood Online. We have also added


11

the ability to play in any screen resolution you choose.

Quick Co-op

This new option allows you to team up with another human player to try

your skill against a computer AI. You and your partner will fight against two

computer opponents on a map with random settings.

Custom Match

You may now Page other users by clicking on the PAGE button. This will call

up a new screen. Type in the name of the person you wish to page in the top

box and the text you wish to send in the box below. Your conversation will

appear in the large area at the centre of this screen. By clicking on the PAGE

BUDDY button at the bottom left, you can use your Buddy List to select

whom you wish to speak to.

New Network Game OptionsTeam Alliance

A new style of multiplayer game has been added to the list of those

available. The Team Alliance game uses special maps specifically designed for

team play. Each side has starting positions located very close to each other,

allowing allies to begin in close proximity.

You may now sort available games at Westwood Online by the various

column headers, including Type of game, Password, Resolution, Game Name,

Ping, Player Name, Clan and Rank. This will assist you in finding a particular

game, or a game suited to your desires.

The COMMUNITY button on the Westwood Online screen allows you to link

directly to the Command & Conquer Red Alert 2 Community.

Westwood Online ranks players that use the site to meet and challenge other

players. Only the results of Quick Match games are used to rank players on

the tournament ladders.

Badges of Honor are available at Westwood Online for special achievements.

You will earn these badges by completing all of the co-op campaigns, being

ranked in the top 1000 players in any month or being promoted to higher

ranks.

Tactical Update: Gameplay ChangesThere have been a number of changes between Command & Conquer Red

Alert 2 and Command & Conquer™ Red Alert™ 2 Yuri’s Revenge™. In addition

to the various patches released for Command & Conquer Red Alert 2, there

are additional changes new for this upgrade.

1. On the Options tab in the Main Menu, changing the screen

resolution of the game no longer affects the resolution of the

menus. Menus always appear at a resolution of 800x600. Changes

in resolution will take effect once gameplay starts.

2. When in Observer Mode in multiplayer games, you can now see the

statistics of the players in combat.


12

3 . In games at Westwood Online or a Local Area Network, you may

now select your starting position. Additionally, you can now ally

with other players before the start of the battle.

4. Quick Match at Westwood Online gives you a chance to meet and

play against other players. Select the QUICK MATCH option in

Westwood Online. This will attempt to match players of similar

ranking, ping time (Internet connection latency to other players),

location, resolution setting and system specs.

5. Official maps that have been modified are not transferred over

Internet games.

6. If a player disconnects three times in one game for a duration of

more than 25 seconds each time, the game will end and be

awarded to the non-disconnector after the third disconnection.

7. Hospital Tech structures no longer require you to place your injured

infantry units inside them to heal. When you capture a Hospital

with an Engineer, all of your infantry units automatically begin

healing regardless of their location on the map.

8. All hero units, including Tanya, Boris and Yuri Prime, are immune to

psychic control and cannot be crushed by vehicles, except by one

special new unit, the Allied Battle Fortress (see the section on new

Allied units).

9. Players are limited to only one hero unit (Tanya, Boris or Yuri Prime)

at a time.

10. Units placed in a structure as a garrison now gain levels of

veterancy. They gain these levels while inside the structure and gain

the benefits of veterancy while garrisoned. However, you will not be

alerted to their promotion until they exit or are forced out of the

structure.

11. If walls or other buildings block the exit of a Barracks, no unit is

built, even if the owner has Cloning Vats. The cost of the unit is

refunded to the player

12. You are now able to see how many enemy units are contained

within a garrisoned structure. Moving the cursor over a structure

garrisoned by the enemy will show both the maximum space

available in the structure and the number of units currently

stationed inside.

13. An IFV containing a Chrono Legionnaire no longer loses its target

when selecting an enemy farther than its firing range. The unit

moves into range and fires without losing focus.

14. No other infantry units other than those with explosives can blow

up buildings when joined to a Tanya command waypoint. No units

can merge onto Planning Mode plans.

15. Tanya no longer shoots vehicles with her weapon. When Tanya

targets a vehicle, she plants a C4 charge on the vehicle and


13

detonates it just as she does against buildings.

16. Sending a Spy into an Allied Battle Lab grants the ability to create

Chrono Commandos. Getting a Spy into a Soviet Battle Lab allows

for the production of Chrono Ivans. Having a Spy enter Yuri’s Battle

Lab gains you the ability to produce Psychic Commandos.

17. Navy SEALS are now an official Allied unit and are a part of the

standard Allied arsenal.

18. Because they are now a part of Yuri’s army and arsenal, Soviet

players no longer have access to the Psychic Radar, Cloning Vats,

Yuri Clone or Yuri Prime structures and units. See the section on

new units and structures for the replacements in the Soviet arsenal.

19. The Cloning Vats no longer allow for the recycling of infantry units.

Additionally, mind-controlled units can no longer be sent to the

Cloning Vats to allow for production of new infantry types. The

Cloning Vats now only produce duplicates of infantry.

20. All Psychic units and structures are capable of seeing through the

disguise of the Allied Spy.

Tactical Update: New Units and StructuresNew Tech BuildingsThree new Tech buildings have been added to Command & Conquer™ Red

Alert™ 2 Yuri’s Revenge™. Each has its own unique ability and each is well

worth capturing. Additionally, each side now has a powerful defensive system

that goes online as soon as a Battle Lab is built and placed.

Civilian Power Plant

Civilian Power Plants are similar to the Power Plants created by each of the

three armies. Capturing one with an Engineer significantly increases your

current power supply.

Machine Shop

When captured by an Engineer, this structure automatically begins repairing

all of your damaged vehicles, regardless of their location on the map.

Secret Tech Lab

If you capture this Tech building with an Engineer, you will be given the ability

to create a special unit that you are not normally able to build. You may gain

the opportunity to build Allied, Soviet or even Yuri units, regardless of the

army you are leading.

Force Shield

Each army now possesses an additional defensive system called the Force

Shield. This device begins charging up as soon as you place your Battle Lab.

Once charged, the Force Shield can be used on any friendly structure or

group of structures, including those of an ally. When used, the Force Shield

makes the selected structures completely invulnerable to all damage, even


14

from super weapon attacks. However, the strain of using this device is

difficult for your power structure to handle. When you invoke the Force

Shield, your base will be without power for a short duration.

SpiesAllied Spies are stealth units used by the Allies to gain advantage over their

enemies. Spies can enter enemy buildings much like Engineers. Unlike

Engineers, Spies do not capture buildings. Instead, their function depends on

the building they enter.

If a Spy enters…

Enemy Barracks, you gain veteran infantry

Enemy War Factory, you gain veteran vehicles

Enemy Power structure, enemy power is temporarily shut down

Enemy Radar, you reset the shroud

Enemy Refinery, you steal half of the target’s money

Enemy Super Weapon, you reset the weapon’s timer

Enemy Allied Battle Lab, you gain the ability to produce Chrono

Commandos

Enemy Soviet Battle Lab, you gain the ability to produce Chrono

Ivans

Enemy Yuri Battle Lab, you gain the ability to produce Psychic

Commandos


15

New Allied Units and StructuresThe Allies have gained several new, unique units that increase their ability to

fend off both Soviet forces and Yuri’s diabolical minions. They also gain a

building designed specifically to fight Yuri’s mind-control ability.

Barracks

Barracks

Barracks

War Factory

War Factory

War Factory

War Factory

Air Force Comm.

Air Force Comm.

Robot Control

Battle Lab

Service Depot

Battle Lab

Chrono Miner Grizzly Tank IFV

Spy

Rocketeer SEAL

Allied MCV

Robot Tank

Prism Tank Mirage Tank

Harrier

Naval Yard

Naval Yard

GI Engineer Attack Dog Guardian GI

Chrono LegionnaireTanya

Nighthawk

Battle Fortress

Destroyer Amphibious Transport

Battle Lab Dolphin Carrier

Naval Yard Air Force Comm. Aegis Cruiser

Air Force Comm. Paratroopers

Air Force Comm. Black Eagle

Barracks Air Force Comm.Air Force Comm.

Air Force Comm.

War Factory

Allied Con Yard

SniperTank Destroyer

Grand Cannon

America

Korea

Germany

France

BritainCountry Specific Units


16

Guardian GI

Like a normal GI, the Guardian GI fires a powerful machine gun from a

standing position. When deployed, the Guardian GI can not be crushed and

switches to a powerful anti-tank weapon that is effective against vehicles

and aircraft. Guardian GIs cannot be used to garrison structures.

Navy SEAL

Equipped with a high-powered machine gun, SEALs are excellent against

enemy infantry and can defend themselves against vehicles as well. Like

Tanya, SEALs use C4 charges to detonate enemy structures.

Robot Tank

The main strength of the Robot Tank is that it cannot be mind controlled

because there is no human driver onboard this assault vehicle. Robot Tanks

hover, allowing them to cross water. The ability to create Robot Tanks is

granted with the construction of a Robot Control Center. These cease to

function if they have low/no power.

SERVICE DEPOTROBOT CONTROLCENTER

NAVAL YARD WAR FACTORY

POWER PLANT

PILLBOXPATRIOT MISSILESYSTEM

WALLS

BATTLE LAB

CHRONOSPHEREORE PURIFIER SPY SATELLITEUPLINK

WEATHERCONTROL DEVICE

CONSTRUCTION YARD

ORE REFINERY BARRACKS

AIRFORCECOMMAND HQ

GAP GENERATOR

PRISM TOWER

ALLIED TECHTREE

FORCE SHIELD


17

Battle Fortress

This massive construction grinds over the battlefield, crushing infantry,

vehicles (even tanks) and walls with equal ease. Up to five infantry units can

be placed inside the Battle Fortress. These infantry units can shoot out of

the many ports, adding to the carnage.

Robot Control Center

As mentioned above, the Robot Control Center allows the Allies to build

Robot Tanks. This building can be built after the production and placement of

an Allied War Factory. This building ceases to function if it has low/no power.

New Soviet Units and StructuresBecause Yuri defected from the Soviet Union, taking all of his mind control

units with him, the Soviet engineers have developed several new infantry

units and vehicles to more than compensate for the loss. Additionally, Yuri

took the technology for the Psychic Radar and the Cloning Vats, leaving holes

in the Soviet arsenal. New structures have been developed to shore up these

sudden gaps in the Soviet defence.

Russia

Libya

Iraq

Cuba

Barracks

Barracks

Barracks

War Factory

War Factory

War Factory

War Factory

Naval Yard

Radar Tower

Radar Tower

Battle Lab

Service Depot

Battle Lab

War Miner Rhino Tank Flak Track

Boris

Flak Trooper Crazy Ivan

Soviet MCV

V3 Launcher

Kirov AirshipApocalypse Tank

Radar Tower

Naval Yard

Naval Yard

Conscript Engineer Attack Dog Tesla Trooper

Terror Drone

Amphibious TransportAttack Sub

Battle Lab DreadnaughtGiant Squid

Siege Chopper

Scorpion

Tesla TankRadar TowerWar Factory

Demo TruckRadar TowerWar Factory

Barracks Radar Tower Desolator

Barracks Radar Tower Terrorist

Country Specific Units


18

Boris

Boris is highly effective against infantry, thanks to his rapid rate of fire.

Rather than using C4 charges to eliminate structures, Boris is able to call in

an airstrike of MiG fighters to bombard any structure he targets with his

laser designator.

Siege Chopper

With the creation of the Siege Chopper, the Soviets now have quick strike

capabilities from the air. When flying, this vehicle is mobile and effective

against enemy infantry units. When deployed, the Siege Chopper lands and

reveals a massive weapon capable of quickly destroying buildings and

stationary targets from long range.

Spy Plane

When the Soviets place a Radar, they immediately begin development of their

new Spy Plane. When fully charged, the Spy Plane can be deployed anywhere

on the map. As it passes over the targeted terrain below, it reveals the

shroud, allowing the Soviets to see new areas of the map.

Battle Bunker

This new defensive structure has no actual defences of its own, but it can be

fortified by Conscripts to provide formidable firepower. When Conscripts are

placed inside a Battle Bunker, it operates exactly like a garrisoned building.

Because it is a Soviet structure, the Battle Bunker can be repaired when

damaged.

NAVAL YARD WAR FACTORY

TESLA REACTOR

FLAK CANNON WALLS SENTRY GUN

TESLA COIL SERVICE DEPOT

NUCLEARREACTOR

IRON CURTAIN INDUSTRIAL PLANTNUCLEARSILO

CONSTRUCTION YARD

ORE REFINERY BARRACKS

BATTLE LAB

RADAR TOWER

SOVIET TECHTREE

SPY PLANE

BATTLE BUNKER

FORCE SHIELD


19

Industrial Plant

When built and placed, this structure significantly reduces the cost of all

vehicles. Additionally, the Industrial Plant reduces the build time of these

units accordingly.

Yuri’s ArmyIn the single-player game, you will generally be facing off against Yuri’s

forces. In multiplayer games, Yuri's side is available for anyone to play. Yuri

took some Soviet units and structures with him when he defected. He has

augmented many of these, adding additional functions and power, and added

many new structures, infantry types and vehicles to his arsenal. This gives

Yuri a diverse, powerful and unique force.

Yuri’s Units

Yuri’s units are a combination of power, finesse and deviousness. With

psychic and genetic technologies, the Yuri player can quickly acquire enemy

technologies and even coerce civilians and wild animals to serve his purposes.

Barracks

Barracks

Barracks

War Factory

War Factory

War Factory

War Factory

Sub Pen

Psychic Radar

Psychic Radar

Battle Lab

Grinder

Battle Lab

Lasher Tank Chaos Drone Gattling Tank

Yuri Prime

Virus Yuri Clone

BruteEngineerInitiate

Yuri MCV

Magnetron

Master Mind Floating Disc

Boomer

Amphibious Transport

Sub Pen Psychic Radar

Slave Miner


20

Initiate

The base infantry unit of Yuri’s army, Initiates use the power of their minds

to do damage. Like GIs and Conscripts, Initiates can garrison civilian

buildings.

Engineer

Yuri’s Engineers are identical to those of the Allied and Soviet armies.

Brute

Yuri’s anti-tank infantry unit is the Brute, a genetically engineered

monstrosity designed to crush everything that blocks its path. Dogs will

avoid Brutes and will not attack them.

Virus

This deadly infantry unit is equipped with a long-range rifle, capable of

slaughtering any infantry unit with a single strike. Worse, the victim is killed

not with a bullet but with a powerful toxin that leaves a dangerous residue

that damages other infantry units unfortunate enough to walk through the

poisonous cloud left by a Virus’s victim.

Yuri Clone

Defenceless in the traditional sense, this unit is equipped with a powerfully

altered brain that allows it to take control of almost any enemy unit. While

Miners, Attack Dogs, Master Minds,Yuri Clones, hero units and any flying unit

are immune to the power of the Yuri Clone, all others are susceptible to

being taken over by this unit and added to Yuri’s war effort. When

confronted by masses of infantry units, a Yuri Clone can deploy and create a

massive Psi Wave, damaging or killing nearby infantry. This unit is identical to

the Yuri Clone possessed by the Soviet Army in Command & Conquer Red

Alert 2.

Yuri Prime

Yuri’s answer to Tanya and Boris is Yuri himself. Seated on a massive flying

chariot, Yuri Prime is a much more capable and deadly version of the Yuri

Clone. Like the other heroes, Yuri Prime cannot be crushed by vehicles,

regenerates automatically and is immune to mind control. Like his clones,

Yuri Prime can control most vehicles and enemy infantry units, as well as

most enemy structures, even turning enemy defences to his nefarious will.

Additionally, Yuri is equipped with an improved Psi Wave attack that instantly

kills infantry in its area of effect and even damages units outside of the

immediate blast radius. Yuri Prime is in greater control of this effect than his

clones are; when he uses his Psi Wave attack, he does not damage allies.

Lasher Tank

The Lasher Tank is Yuri’s base tank unit, comparable to the Allied Grizzly and

the Soviet Rhino. Like its counterparts, it is designed to attack and defend

against enemy armour.

Chaos Drone

When deployed, this small vehicle releases clouds of hallucinatory toxins that

drive enemies berserk. Berserk units’ attack power is greatly magnified and


21

they will automatically target friendly units before they attack enemies.

Gattling Tank

As the Allies have Prism technology and the Soviets use Tesla items, Yuri’s

engineers have developed Gattling weapons. The Gattling Tank is equipped

with twin 50-caliber machine guns that spin rapidly, spitting out hordes of

deadly shells that rip through both infantry and aerial units in just a few

moments. A unique feature of these weapons is that the longer they fire, the

faster the barrels spin and the more damage the weapons cause. Because of

this, Gattling Tanks are most useful in prolonged firefights.

MCV

Yuri’s MCV is identical to that possessed by both the Allies and Soviets,

except that when deployed, it creates Yuri’s Construction Yard.

Magnetron

When deployed against vehicles, this unique weapon unleashes a powerful

magnetic force that levitates the enemy vehicle, pulling it toward Yuri’s forces

where it can be mind controlled with impunity. Additionally, the Magnetron

can deal significant damage to structures by firing an intense magnetic beam

at buildings. The main drawback of the Magnetron is that it is virtually

defenceless against enemy infantry, having no effective weapon against them

and no way to drag them closer.

Master Mind

Another extension of Yuri’s mind control technology, the Master Mind vehicle

is capable of safely mind controlling a large group of enemy units at a time.

However, this unit can’t stop itself from mind controlling additional enemy

units. Exceeding its unit limit causes the device to break down and self-

destruct, releasing all of its formerly captured units.

Floating Disc

The Floating Disc is a capable unit, able to throw any enemy base into

serious disarray. Its small laser is effective against infantry units, including

Allied Rocketeers, and can also cause damage to both vehicles and

structures. More significantly, if placed over an enemy Power Plant, the

Floating Disc immediately powers down the entire base. Floating Discs can

also be stationed over enemy Refineries, drawing credits away to feed Yuri’s

war effort. A Floating Disc placed over any defensive structure that requires

power effectively shuts off that structure.

Amphibious Transport

Yuri’s Amphibious Transports are identical to those possessed by both the

Soviet and Allied armies.

Boomer Submarine

Like Soviet Typhoon Subs, the Boomer is a stealth unit, capable of closing in

on an enemy position without being spotted. Against other naval foes, the

Boomer is capable of launching deadly torpedoes. However, it is their ballistic

missiles, which are used against land targets, that make the Boomer such a

deadly foe.


22

Yuri’s StructuresWhile Yuri’s army depends on some of the same structures as those used by

the Allies and Soviets, it contains several unique structures that give Yuri the

ability to defend his base adequately and destroy his opposition.

Construction Yard

Yuri’s Construction Yard is identical to that of the Allies and Soviets, except

that it builds Yuri’s other structures.

Bio Reactor

The Bio Reactor is Yuri’s main power source. In times of energy shortage

infantry units can be placed inside a Bio Reactor. Each one will significantly

increase the size of the power output. The infantry can be deployed from the

Bio Reactor at any time, and are released if the Bio Reactor is destroyed.

Slave Miner

Rather than using a standard miner, Yuri’s forces depend on the Slave Miner

for their economy. The entire structure moves next to a mining site and

deploys, releasing Slaves to gather ore for processing. When mobile,

SUBMARINEPEN

WAR FACTORY

BIO REACTOR

GATTLING CANNON CITADEL WALLS

PSYCHIC TOWER

GENETIC MUTATOR CLONING VATSPSYCHICDOMINATOR

CONSTRUCTION YARD

SLAVE MINER BARRACKS

BATTLE LAB

PSYCHIC RADAR

TANK BUNKER

YURI TECHTREE

GRINDER

PSYCHIC REVEAL

FORCE SHIELD


23

damaged Slave Miners auto-repair, and when deployed, the structure can be

repaired by sending an Engineer into it. Any Slaves killed by enemy action are

automatically replaced by the Slave Miner.

Barracks

Yuri’s Barracks is identical to that of the Allies and Soviets, except that it

allows the production of Yuri’s infantry units.

War Factory

Yuri’s War Factory is identical to that of the Allies and Soviets, except that it

allows the production of Yuri’s vehicles.

Submarine Pen

Yuri’s Submarine Pen is identical to the Allied and Soviet Naval Yards except

that it allows the production of Yuri’s Hover Transports and Boomer

Submarines.

Psychic Radar

Yuri’s Psychic Radar has all of the powers of the Psychic Sensor formerly

used by the Soviet Army. When placed, it indicates the target of enemy

attacks within its area of effect. Yuri’s engineers have souped-up the device

significantly, allowing it to operate as Yuri’s radar as well. When placed, the

Psychic Radar immediately begins developing the Psychic Reveal technology.

Psychic Reveal

Not truly a structure or a unit, this ability is created with the placing of a

Psychic Radar. When fully charged, the Psychic Reveal allows Yuri to uncover

a sizeable radius of the shroud, much like the Soviet Spy Plane.

Grinder

Thanks to his Psychic technology, Yuri often finds himself with a number of

captured units he’d rather recycle than use. The Grinder was designed with

this idea in mind. When placed, the Grinder allows for the recycling of any

vehicle or infantry unit currently under Yuri’s control. Any unit sent into the

Grinder is destroyed instantly, refunding all or part of the production cost of

the unit.

Battle Lab

Yuri’s Battle Lab allows for the production of advanced units and structures,

much like the Battle Lab of the Allies and Soviets.

Citadel Walls

Yuri’s Citadel Walls are similar to the Walls used by the Soviet and Allied

armies. They are designed to protect vulnerable and fragile structures.

Tank Bunker

When placed, this structure has no method of defence on its own. However,

any turreted vehicle except a Magnetron can be garrisoned inside the Tank

Bunker, giving it both added defences and additional firepower.

Gattling Cannon

This defensive structure operates on the same principles as the Gattling Tank,


24

with sustained fire causing additional damage and mayhem. This weapon is

always effective at ripping through infantry, regardless of the speed at which

the cannons are spinning.

Psychic Tower

The Psychic Tower automatically mind controls the first several units that

come within range of it, turning them against their former friends. These

units are fully controllable and can be sent into battle or to the Grinder. Once

it controls its maximum number of units, the Psychic Tower is otherwise

defenceless against assaults.

Cloning Vats

Each time a new infantry unit is created at a Barracks, a duplicate is

produced for free at the Cloning Vats.

Genetic Mutator

The first of Yuri’s super weapons is the Genetic Mutator. When fully charged

and deployed, this device turns all enemy units in its area of effect into

Brutes. Both friendly and enemy units are affected by the Genetic Mutator,

and all created Brutes fall under the control of Yuri. Attack Dogs and any

beasts (including Dolphins and Giant Squids) are not changed into Brutes by

the Genetic Mutator – they are simply killed.

Psychic Dominator

When fully charged and deployed, this weapon causes a massive burst of

psychic energy that turns all units in the area of effect into units under Yuri’s

control. These new additions to Yuri’s army can then be turned on their

former friends or sent back to Yuri’s base for a trip to the Grinder or Bio

Reactor. Units normally immune to mind control, and garrisoned units, are

immune to the effects of the Psychic Dominator. Once a unit is captured by

the Psychic Dominator, it can never be mind controlled again. The

Dominator’s psychic bursts also damage nearby structures.


25

CreditsGame ProductionExecutive Producers: Mark Skaggs,

Wayne Townsend

Producer: Frank Hsu

Associate Producer: Julio Valladares

Production Coordinator: Julie

Brugman

Game DesignersDirector of Design: John Hight

Lead Designers: Todd Owens,

Dustin Browder

Designers: Eric Beaumont, John Lee,

Bryan Wiegele, Bryan Hansen

Additional Design: Brett Sperry

Story Development: Design Team

Game EngineersTechnical Director: Michael S. Booth

Game Programmers: Graham

Smallwood, Geoff Finger

Online Technical Director: Jeffrey

Brown

Network Programmers: Matt

Campbell, Bryan Cleveland, Chris

Huybregts, Steve Tall, Denzil

Long,Greg Underwood

Installer: Maria del Mar McCready

Legg

Additional Programming: Tommy

Rolfs

Game ArtistsLead Artists: Phil Robb, Josh Taylor

Concept Art: TJ Frame, Tom Baxa

Modelers: Todd Williams, Sean

Keegan, Jason Hasenauer, Larry Mast

Animation: Jason Zirpolo

Shell/Interface: Rose Kang

Additional Art: Chris Ashton, Khanh

Nguyen, Ido Magal

Computer Animation

Computer Graphics Director: John

Hight

Computer Graphics Art Director:

Cris Moras

Computer Graphics Artists: Insun

Kang, Michael Jones

Additional Computer Graphics:

Patrick Perez & Potbelly Goblin, Inc.,

Shant Jordan & Wandering Eye, Inc.

In-Game AudioLead Sound Designer: Mical

Pedriana

Sound Designer: David Fries

Music: Frank Klepacki

Video ProductionProducer & Supervising Director:

Donny Miele

Director: Joseph Kucan

Screenplay: Wynne McLaughlin

Editor: Curt Weintraub

Visual Effects Supervisor: Kevin

Becquet

Production Recording & Cinematic

Sound: Dwight Okahara, Paul Mudra

Casting: Marilee Lear, CSA

Computer Graphics Supervisor:

Chuck Carter

Virtual Sets: Bob Marker, Chuck

Carter, Margo Angevine, Miles Ritter

Video Compression: Tim C. Fritz

Director of Photography: Kurt Rauf

Gaffer: Stuart Bicknell

Key Grip: Jeff Milesky

Grip: Jeremy Settles

Boom Operator: Richard Rasmussen

Foley Recordist: David E. Nelson,

Outpost Studios

Foley Artist: Diane Langolis

Set Construction: Bobby Z

Lead Sculpture: Daniel Miller


26

Assistant Sculpture: Jerry Garcia

Set Decorator: Kari Nowell

Property Master: Cliff Bernay

Props Assistants: Giovanni Tartaglia.

James Walsh

Key Makeup: Ron Wild

Key Hair: Karen Stephens

Hair: Cindy Chamberlain, Sung Park

Makeup Assistant: Peggy Hanna

Wardrobe: Tracy Bohl

Wardrobe Assistants: John Stone.

Sergio Kiss

Production Coordinator: Kim

Houser

Assistant Coordinator: Ramiro

Gomez

Production Assistants: Estaban

Matinata, Nicholas Savalas, Patience

Becquet, Susan Simone

Script Supervisor: Mark Thomas

Teleprompter: David Washburn

Ultimate Operator: Bob Kertesz,

Blue Screen, LLC

Concept Artist: Chuck Wojtkiewicz

Storyboard Artist: Jeff Parker

Reader: Finley Bolton

Movie CastYuri: Udo Kier

President: Ray Wise

Tanya: Kari Wurher

General Carville: Barry Corbin

Romanov: Nicholas Worth

Lieutenant Eva: Athena Massey

Zophia: Aleksandra Kaniak

Einstein: Larry Gelman

Chairman Bob: Rick Ginn

Soviet Officers:Alexander Moiseev,

Andrei Skorobogatov, Igor Jijikine

Allied Gis: Brett Logan, Lamar

Lucas, Michael Rouleau, McKenzie

Woodcock

Prison Guards: Anrian Vanderwalt,

Sly Smith

Secret Service:Robert Garretson,

Spike Measer

White House Aides: Al Conahan,

Eugene Harris, Matt Mooney, Peter

Conklin, Rosie Heeter

Air Force Generals: Dave Crockett,

Robert Eustice

Army Generals: Bruce Mastracchio,

Sylvester Smith

Navy Admiral: Michael Pfleegor

Medevac: Wayne Young

Moroccan Bar Girl: Cezette Gregory

Belly Dancer: Laura McDonald

Soviet “Tyme” Commando: Elena

Nekrassova

Voice CastAndrew Ableson, Billy Pope, Diane

Michelle, Elya Baskin, Hamilton

Camp, Joe Nipote, John DiCrosta,

John Francis, Keith Szarabajka,

Marcello Tubert, Mari Weiss, Mark

Worden, Patrick Pinney, Phil Morris,

Quinton Flynn, Sherman Howard,

Steve Vinovich, Vanessa Marshall,

Wesley Mann, David Fries, Adam

Greggor, Stuart Nesbit, Grant

Albrecht, Michael Bell, Douglas Rye,

Gregg Berger, Glenn Burtis, Julie

Brugman, Sam McMurray, Stefan

Marks, Adoni Maropis, Andy Milder,

Phil Proctor, Gustavo Rex, Neil Ross,

Douglas Rye, Heidi Shannon, Phil

Tanzini, John Vernon, Douglas Rye

All celebrity voices are impersonated.

Quality AssuranceQA Director: Glenn Sperry

QA Lead Supervisor: Lloyd “Leachy”

Bell

Sr. QA Analyst: Doug “Falcon”

Wilson


27

QA Analyst: Ben Galley

Install/Gui Specialist: Mike Smith

Solo Specialist: Michael Ruppert

Multiplayer Specialist: Steve

Shockey

Specialists: Chris Blevens, Shane

Dietrich, Thomas Quitoni

Sr. Tech: Beau “Supertech” Hopkins

Data Entry: Rhoda Anderson

Bug Review: Chad Fletcher

QA Testers/Las Vegas: Alex Colom,

Brandon Aanderud, Brian Dilley,

David Nygren, David Reese, David

Russell, DeMarlo Lewis, Frank Yoder,

Gregory Devore, Jason Campbell,

Jason Renfroe, Jeremy Perkowski,

Jon Jett, Jonathan Craig, Joseph

Perry, Josh O’Bryan, Justin Lewis,

Justin Reckling, Michael Sloan,

Michael Lofti, Michael Ward, Nicholas

Sherba, Richard Rassmusen, Shawn

Mathews, Steve Lawton, Steve

Tarantino, Thomas Riccardi, Tim

Villaverde, Tony Castle

QA Testers/Pacific: David

Fleischmann, Gavin Simon, Greg

Baldwin, Greg Black, Jim Corbin, Jon

Goudrault, Michael Jorgensen,

Samuel Luk

MarketingVice President of Marketing: Laura

Miele

Marketing Product Manager: Aaron

Cohen

Public Relations Managers: Amy

Farris, Michael Shelling

Director of Graphic Services:

Victoria Hart

Online Director: Ted Morris

Online Graphic Artists: Jordan

Robins, Greg Casey

Online Community Manager: Chris

Rubyor

Graphics Intern: David Lamoreaux

Marketing Assistant: Wanda

Flathers

Manual: Stephen Honeywell

SupportOperations Manager: Shawn Ellis

MIS Manager: Wayne Hall

MIS Technicians: Glenn Burtis, Mick

Love

HR Manager: Christine Lundgren

Administrative Assistance: Tanya

Pereira, Crystal Tucker

Legal Assistance: Jennifer Hoge

Special ThanksBrett Sperry, Louis Castle, Steve

Wetherill, Bing Gordon, Luc

Barthelet, Harvard Bonin

Worldwide LocalisationLocalisation Director, Westwood

Studios: Thilo W. Huebner

Korea

Localisation Manager: Chan Park

Localisation Engineers: Justine Kim,

Andrew Kim

Translations: Chan Park, Justine Kim

Recording and Editing Studio:

Junco Multimedia Studio

Recording Engineer: Yeajun Hwang

Dept. General Manager: Jungwon

Hwang

Marketing Manager: Michel Kim

Product Manager: Richard Kwon

Voice Actors: Jungmi Bae,

Myunghwa Cha, Sujung Ham,

Gwang Chang, Haemoo Yuh,

Wankyung Seong, Hobi Chang,

Inseong Oh, Dongkyun Yuh, Yunghee


28

Byun, Hoseop Won, Jangwon Lee,

Yongjun Jeon, Kwongjae Seo,

Yunseok Seo, Sujoong Kim

Balancing Testers: Changhwan Kim,

Jooyeon Choi, Sooil Park, Jeongwhan

Oh

Taiwan

Project Manager: Christine Kong

Localisation Manager: Jerry Lee

Localisation Engineer: Maxwell

Peng

Translations: Edward Hsu

European Localisation Team

Software Localisation Manager:

Sam Yazmadjian

Audio Manager: David Lapp

Project Manager: Nathalie

Fernandez

European Localisation Team

Software Localisation Manager:

Sam Yazmadjian

Audio Manager: David Lapp

Localisation Project Manager:

Nathalie Fernandez

European CQC Operations

Manager: Linda Walker

European CQC Test Manager: Jean-

Yves Duret

European CQC Platform Specialist

Manager: James Featherstone

European CQC Supervisor: David

Fielding

European CQC Test Leaders: Fabio

Mastrangioli, Andrew Chung

European CQC Associate Test

Leaders: Paul 'Jester' Richards, Ben

Jackson

Account Executive: Jenny Whittle

Production Planner: James Cherry

Documentation Layout and

Translation Coordination:

Abdul Oshodi

Web Localisation Coordination:

Petrina Wallace

Materials Coordination: Silvia Byrne

Studio Ops: Anne Miller, Phil Jones

UK Marketing: Rosemarie Dalton

France

Localisation Manager: Christine

Jean

Translation Coordination: Nathalie

Duret

Translations: Around the Word

Test Coordination: Lionel Berrodier

Language Tester: Emmanuel Delva


Lotus Rose, Paris

Voice Actors: Marc Saez, Martial Le

Minoux, Françoise Cadol, Sophie

Riffont, Gilbert Lévy, Céline Mauge,

Hervé Caradec, Gérard Dessalles,

Michel Castelain, Xavier Fagnon, Jean

Barney, Florence Dumortier, Serge

Thiriet, Denis Boileau

Marketing Manager: Christophe

Maridet

Product Manager: Raphaele

Martinon

Germany

Localisation Manager: Michaela

Bartelt

Localisation Coordination: Bettina

Bachon

Translations: Rolf D. Busch

Test Coordination: Dirk Vojtilo

Language Tester: Marco Nuhsbaum


Toneworx, Hamburg

Voice Actors: Udo Kier, Marianne


29

Bernhardt, Sven Dahlem, Till

Demtröder, Klaus Dittmann, Eva

Freese, Boris Freytag, Clemens

Gerhard, Jörg Gillner, Eberhard Haar,

Stefan Hartmann, Verena Herkewitz,

Gerhart Hinze, Iris Immenkamp, Rolf

Jühlich, Matthias Klimsa, Volkert Kr

Product Manager: Pete Larsen

PR: Raoul Birkhold

Westwood Studios CustomerServiceDirected by: Boyd Beasley

SDC: Mary Smith

Lead: Tim Hempel

Reps: Michelle Davis, Daniel Beahn


30

Customer Services – Can We Help You?Problem? Question? Whatever it is, we’re here to help. If you’re having

trouble running your game, there are several ways we can help:

Electronic Help fileYour game includes an Electronic Help File to help solve those slightly more

tricky problems. You ask the questions – it provides the answers. The Help

File can be accessed from the Windows Start Bar in the same group as your

game. The Help File also includes ‘EAsy Info’ – a diagnostic tool that helps

you, or Electronic Arts Technical Support staff diagnose the problem you’re

having – more on this later.

On-line Services

Westwood Studios Support website: http://www.westwood.com/

• From the Westwood Studios front page click the SUPPORT button

for Technical Support information. This site includes an extensive

Quick Solutions guide in an easy question and answer format, and

the latest update files and FAQ information are also available for

download. The Westwood Studios Support website also includes

details of the various Westwood E-mail Support services on offer.

• The Electronic Arts UK website also offers Technical Support

information and FAQ’s for Command & Conquer Red Alert 2 - Yuri’s

Revenge. Point your Internet browser to http://www.uk.ea.com/

and from the front page click the TECH SUPPORT button. This site

also has information of how to contact us via our E-mail Support

service.

Email Warranty queries: [email protected]

• Lost your manual? Disc scratched? Email us here. Please do not

send technical queries to this address.

FTP sites: ftp.ea.com and ftp.ea-europe.com

• Our FTP sites contain the latest patches and updates, as well as

movie clips and demos for selected games. The European site is

recommended if you have problems downloading files from the

USA.

Still stuck? Give us a callIf you’re still having problems, or if you’d just prefer the personal touch,

Electronic Arts offers free technical support on all our products (standard BT

national call rates apply). All we ask is that you register for support when

you call. Registration is free, takes less than a minute, and entitles you to:

• Priority telephone support during office hours

• 24-hour automated support


31

• A monthly email newsletter

• And more!

When you call, we will ask your name, address, date of birth, and a contact

telephone number or email address, so please have these details to hand.

We will be able to answer your question more quickly if you take a couple of

minutes to prepare before you call.

Creating an Easy Info report

1. Click START on your Windows taskbar, highlight FIND and click

FILES OR FOLDERS. In the NAMED box type EZ.exe and ensure the

LOOK IN box is set to the drive letter of your CD-ROM/DVD (e.g.

D:) drive, then click FIND NOW. When the file appears, double click

on the icon in the Name column.

2. When the EAsy Info program appears click ‘OK’ to begin system

examination, the Electronic Arts System Information screen

appears.

3. Click ‘SAVE INFO’ to save the report file to your desktop or click

‘OK’ if you want to close the EAsy Info report without saving a copy

to your desktop.

• If you chose to ‘SAVE INFO’ a file called EAsy_EA.txt will be placed

on your desktop. Simply double-click on this icon to view the file.

Note: If you have a printer connected to your PC and you wish to print

out the EAsy_EA.txt config report, simply double-click the icon on

your desktop to open it. Then, click ‘File’ in the menu bar. Finally,

select and click ‘Print’ from the drop-down menu.

Our easy to use automated attendant will transfer you either to our

automated technical support service, or to the technician best equipped to

answer your query. Please listen carefully to the options you are given, and

make your choices using the number keys on your phone.

Please check our automated system for the answer to your question first. If

you do not find the answer, you can easily request assistance from a

technician.

Now, get a pen and paper, and you’re ready to call:

0870 2432435

Note: This is a National Call rate number charged at BT’s standard

national call rates (7.9p per minute at peak times and 3.95p per

minute off peak. These costs include VAT. These charges are correct

at the time of publication).

Manned lines open from 9am–6pm Monday to Thursday and 9am–4:30pm on

Fridays. Outside these hours, our automated services are available.


32

Alternatively, you may write to us at the following address, including a

daytime telephone number and an EAsy Info report:

Electronic Arts UK Ltd Customer ServicesPO Box 181ChertseyKT16 0YL

Or fax us, including an EAsy Info report, on:

0870 241 3231

When contacting us by fax or letter, please include a daytime telephone

number whenever possible, so we can contact you if necessary.

Keep up with the latest EA News!If you want to keep up-to-date with all the news, reviews or gossip directly

from Electronic Arts then why not register and get the official EA-zine

delivered directly to your inbox. It is a quick and simple process and will keep

you in the ”know” as to what is new and hot from the EA Studios. Simply go

to:

http://register.ea-europe.com

And while you’re on-line, check out the UK web site at

http://www.uk.ea.com for more in-depth news and reviews on

our games. Here you will also find Technical Support, Downloads and details

of what can be found on our Official EA Hints & Tips line.

So why not log on and see us today!


33

24-Hour Hintline - Gameplay Hints and Tips

Stuck? It happens to the best of us. Then call our Official hintline for

hints, tips and cheats. If you want to make sure your game is included on the

hintline before you call, feel free to check out our web site at

http://www.uk.ea.com or call Customer Services – we’ll be

happy to give you a list of all games included on the hintline. However, please

remember that Customer Services cannot give out hints or cheats directly.

The Electronic Arts Hintline number is:

09067 53 22 53

Or, for Irish residents:

1 560 923 580

Note: This is a premium charge line (calls cost 75p per minute). Callers

must be 16 or over. Please obtain permission to call this number

from the person who pays the phone bill, before you call.


34

NoticeELECTRONIC ARTS RESERVES THE RIGHT TO MAKE IMPROVEMENTS TO THE

PRODUCT DESCRIBED IN THIS MANUAL AT ANY TIME AND WITHOUT NOTICE.

THIS MANUAL, AND THE SOFTWARE DESCRIBED IN THIS MANUAL, IS UNDER

COPYRIGHT. ALL RIGHTS ARE RESERVED. NO PART OF THIS MANUAL OR THE

DESCRIBED SOFTWARE MAY BE COPIED, REPRODUCED, TRANSLATED OR REDUCED

TO ANY ELECTRONIC MEDIUM OR MACHINE-READABLE FORM WITHOUT THE PRIOR

WRITTEN CONSENT OF ELECTRONIC ARTS LIMITED, PO BOX 181, CHERTSEY, KT16

0YL, ENGLAND.

ELECTRONIC ARTS MAKES NO WARRANTIES, CONDITIONS OR REPRESENTATIONS

EXPRESS OR IMPLIED, WITH RESPECT TO THIS MANUAL, ITS QUALITY,

MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. THIS MANUAL IS

PROVIDED “AS IS”. ELECTRONIC ARTS MAKES CERTAIN LIMITED WARRANTIES WITH

RESPECT TO THE SOFTWARE AND THE MEDIA FOR THE SOFTWARE. IN NO EVENT

SHALL ELECTRONIC ARTS BE LIABLE FOR ANY SPECIAL, INDIRECT OR

CONSEQUENTIAL DAMAGES.

THESE TERMS AND CONDITIONS DO NOT AFFECT OR PREJUDICE THE STATUTORY

RIGHTS OF A PURCHASER IN ANY CASE WHERE A PURCHASER IS A CONSUMER

ACQUIRING GOODS OTHERWISE THAN IN THE COURSE OF A BUSINESS.

Limited WarrantyElectronic Arts warrants to the original purchaser of this computer software

product that the recording media on which the software programs are

recorded will be free from defects in materials and workmanship for 12

months from the date of purchase. During such period defective media will

be replaced if the original product is returned to Electronic Arts at the

address at the rear of this document, together with a dated proof of

purchase, a statement describing the defects, the faulty media and your

return address.

This warranty is in addition to, and does not affect your statutory rights in

any way.

This warranty does not apply to the software program themselves, which are

provided “as is”, nor does it apply to media which has been subject to

misuse, damage or excessive wear.

Returns After WarrantyElectronic Arts will replace user-damaged media, current stocks allowing, if

the original media is returned with a cheque or postal order for £7.50 per

CD, payable to Electronic Arts Ltd.

Please remember to include full details of the defect, your name, address

and, where possible, a daytime telephone number where we can contact you.

Electronic Arts Customer Warranty, PO Box 181, Chertsey, KT16 0YL, UK.


35

Notes


36

© 2001 Electronic Arts Inc. Command & Conquer, Red Alert, Yuri’s Revenge,

Westwood Studios, EA GAMES, EA GAMES logo and Electronic Arts are

trademarks or registered trademarks of Electronic Arts Inc. in the U.S. and/or

other countries. All rights reserved. EA GAMES™ and Westwood Studios™

are Electronic Arts™ brands.

Yuri’s Revenge is based on the original Command & Conquer created by

Brett W. Sperry and Joseph Bostic


Date post:	05-Dec-2021
Category:	Documents
Upload:	others
View:	3 times
Download:	0 times

Warning: To Owners of Projection Televisions Epilepsy Warning

Documents