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We sell Lumia smartphones and Nokia mobile phones
Who we are
Sales Marketing Sales Ops Comms Logistics Technical Finance CareDeveloper
Experience
Lumia today
Lumia 520:
Best selling Windows Phone ever
Double digit enterprise share
Clear No. 2 in outright retail
Over half a million devices activated in Australia
300K+ APPS
1.2 GHZ QUAD CORE
4.0”FWVGA
5 MP4 GB +MICRO
SD1430 mAh
3G
NOKIA
LUMIA 530Power packed smartphone.
Quad-core power and reliability
Latest generation of Windows phone
8.1
HERE maps offline
1.2 GHZ QUAD CORE
4.5”OLED
512MB RAMLTE5 MP
NOKIA
LUMIA 635Step forward with the latest
smartphone experiences
LTE1.2 GHZ QUAD CORE
4.7”OLED
1GB RAM5 MP
FRONT6.7 MP
REAR
NOKIA
LUMIA 735Designed for the best selfie experience
NOKIA
LUMIA 930
4 MICS DOLBY S’ROUND
2.2 GHZ QUAD CORE
5.0”FULL HD
OLED
2 GB RAM
CAT 4 LTE
20 MP
Making every moment personal
FAQs for resellers
Why should I sell phones, and Lumia specifically?
Firstly, because you can! The whole Lumia range is open to every Ingram Micro reseller. The Nokia Lumia and Mobile Phone range is the #2 brand (measured by volume of units) in the Australian unlocked phone market, a segment that accounts for 20% of all sales and grew an astonishing 67% year-on-year according to GFK.
Lumia is Microsoft’s 1st party range of smartphones and the most seamless delivery of Microsoft services to mobile. Lumia brings to life incredible services such as OneDrive, OneNote, Office, Skype and over 300,000 3rd party apps.
As other hardware categories have reached their peak and margins have declined, the Australian phone market continues to grow and can provide incremental revenue and margin to your business.
Where do I buy Lumia from and who do I talk to?
Ingram Micro is Microsoft Mobile’s distributor of choice for all commercial sales. The team will be happy to help with any enquiries:
1300651 124
Want to try a Lumia?
You may also order up two Lumia for your business at a discount of up to 15%*.
* Demo device is not for resale
What do I do if a Lumia phone needs to be fixed?
Microsoft Mobile has a simple after-sales care process. Customers can book in any repair jobs by going to Nokia Care Direct and free-shipping their phone via any one of 4000+ Australia Post outlets.
Alternatively you as a reseller can have your own account with Nokia Care and manage the after-sales care on behalf of your customer*.
* See appendix ‘After-Sales Care’ for more details
Where do I get expert advice?
Microsoft Mobile has a wealth of resources that can help you and your customer with simple things like how to turn on a phone through to more advanced topics like how to set up mobile device management and connect to corporate Wi-Fi
* See appendix ‘Sales Support’ for more details
How can I compete with retail pricing?
‘Unlocked’ phones (phones without a 12/24 month contract or prepaid and locked to only one network) is the fastest growing segment of the Australian market, with an increasing number of consumers and businesses buying a device when they want one, rather than when their telco provider tells them they can have one.
You can procure Lumia easily through Ingram Micro’s Techlinkwebsite, and take advantage of Ingram’s competitive pricing
Appendix
2. Sales Support
2.1 Training
Nokia Academy: http://nokiaacademy.com.au/
2.2 Getting started & the basics
Nokia Support: http://www.nokia.com/au-en/support/
Short, punchy courses and videos to rapidly
get you up to speed on Windows Phone and
Lumia
The definitive resource for setting up any
Lumia phone
2. Sales Support
2.3 Expert Centre
Nokia Academy: https://expertcentre.nokia.com/
Expert content, webinars and community
support on all things Lumia
1. After-Sales Care
1.1 Trouble-shooting
Each product has its own dedicated ‘troubleshooter ’ section on the Nokia
Australia website
Just go to http://www.nokia.com/au-en/support/ and select your product
1. After-Sales Care
1.2 Repair
If trouble-shooting has been unsuccessful
Nokia Care Direct can help
With NCD Nokia customers can
drop their phone off 4000+ Australia Post
outlets for assessment and service by a
Nokia authorised technician.
1.3 Becoming a Fonebiz dealer
Provide more hands-on service to your customers by
managing the care process yourself
Click this link and sign-up with Fonebiz, the
accredited repairer of Nokia phones in Australia
Thank you from the whole Microsoft
Device Sales team!
