Cisco Meeting SpaceHOW TO CONNECT

Cisco Meeting Space (CMS) will run on any smart device with a camera and microphone, however, how you connect will depend on the type of device you are using.

PC/Tablet/Android Users: CMS will work with Google Chrome. If you do not have Chrome on your device, please go to the Google Play Store and download the app or use the following link to add to your PC https://www.google.com/chrome/browser/desktop/

iPad/iPhone: Open the iTunes store and download the free Cisco Meeting app.

Mac Desktop/Laptop: You will download the Cisco Meeting client. Please use the following link to access https://clientupgrade.acano.com/download/oBklj0sd28dl2mz/AcanoClient.dmg

Copies of the software for different applications can be found at https://www.dropbox.com/sh/eujmt0190qchytm/AAAeBuH7yqEziukstctAHUUGa?dl=0

JOINING A CALL

If you have been invited to a meeting via an email link, simply click the link or copy and paste into your Google Chrome browser. Enter your name and select JOIN CALL

ACCOUNT LOG IN

If you have an account, you will need to go to https://join.uams.edu/ and choose SIGN IN

UAMS Employees:

Enter your logon credentials. Your UAMS domain account is used with a slight modification to log in. You will add .acano@uams.edu to your account information.

Example: doejohn.acano@uams.edu

Non-UAMS Employees:

If you are not a UAMS employee, you should have received account information from the Center for Distance Health. Please make sure you add ex- before your user name to indicate you are an external user.

Example: ex-OutsideClinic.acano@uams.edu

CONNECTING TO OTHER UNITS

Once you have logged into your account, you have the ability to connect to other CMS users and telemedicine units on the e-Link network.

To connect to another user, click the NEW CALL icon on the top left of the screen.

In the address bar, simply type in the address of the other unit or user.

Example: 301135@uams.edu (telemedicine unit)

Example: faulkneralank.acano@uams.edu (Cisco account)

Hit the green call icon on the right.

If the unit is online and accepting calls, it will connect.

Above the video box on the screen there are several icons.

The first icon is your microphone control icon. Click this to mute your microphone.

The second icon will expand your video screen to take up the entire screen.

This icon allows you to share content that you have open on your computer.

Note for PC users: To use this function, you must install the Acano extension from the Chrome store. https://chrome.google.com/webstore/detail/acano/iikalnbacgeabafoblilnnihbfgnbjfi

To end the call, click the LEAVE icon.

The next icon shows the number of participants on the call. If you click this icon, it will list the participants.

While on a call, you can use the Chat feature to communicate with others on the call without interruptiong the speaker.

Clicking this icon gives you options for using screen share, a different type of equipment or a landline phone for audio. In most instances you will keep the default setting USE THIS COMPUTER

The wheel icon give you options for controlling your camera, microphone, speakers and additional preferences for your video connection. To access your preferences, click MORE SETTINGS

The final icon gives you access to change the screen layout and to a virtual keypad to make calls using your mouse instead of your keyboard.

BUILDING YOU ADDRESS BOOK

Under the “People” tab from your main CMS screen you can create contacts and store them for easy access.

To do this, at the bottom left of the screen under the “People” tab, click NEW CONTACT and fill in the information you wish to collect.

If the user has a Cisco Meeting account, you will add the contact in the “Username” space. If the user has a telemedicine cart, add the contact in the “Video” address section. Once your information has been entered, click the green SAVE icon. The contact will appear in the contacts list on the left side of the screen.

To make a call from your address book, highlight the contact you wish to call and click the green call icon

on the top right of the screen.

CREATING SECURE PATIENT MEETING SPACES

If you have chosen to use Cisco Meeting to see patients remotely, your account will have a tab called “Spaces”

Under this tab, you will see your virtual spaces on the left side of the page.

To create a space for an individual patient, you will need to add a secure passcode for that patient.

To do this, choose the EDIT button on the right side of the page near the green call icon.

IMPORTANT: Each time you enter a new code, the previous link from that space is broken and will no longer work. You will need to email or text the link to the patient after you set a new code.

Once you set the passcode, you will then click the INVITE button and chose how you want to send the invitation.

If you are using a smart phone, you have the option to text the invitation.

Here’s what your invitation should look like:

You're invited to my online meeting.

Click to join: https://join.uams.edu/invited.sf?secret=2M5.DQQSMxPV9iafOwu.eA&id=836939395

Or call in:- Video system, Jabber or Lync: faulkneralank.cospace@uams.edu- Phone: 1-844-885-1319, then enter 836939395

Passcode: 123456

We recommend adding text to the information like, “Please open the following link in Google Chrome or Firefox. If you are using an Apple device, please download the Cisco Meeting app from the App Store.”

You will notice that the passcode is located at the bottom of the message. You will need to determine what passcode you wish to use for each patient-- patient ID, phone number, DOB, etc.

Once you generate the link, you will send it to the patient and have them join the meeting space.

It will ask them to enter their name.

Once they enter their name and select JOIN CALL, they will be asked for access to their microphone and camera. Once they allow access, you will be able to see and hear the patient.

To end the call, simply choose LEAVE

Digital Copies: http://sites.uams.edu/arkansaselink/technical-support/