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WebEx Operational OverviewEdward Haig

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WebEx Ordering Process

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Quote

1

Order

2

Customer Registratio

n

3

Provisioning

4

Customer Enablemen

t

5

Customer Adoption / Renewals

6

WebEx Customer Lifecycle

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1. Quote

• Partner and PAM coordinate, register deal & determine the license and configuration.

• Partner delivers quote

2. Order

• Partner submits order

• CSG-ops verifies and approves order (2-3 Days)

• Partner receives emails with Product Activation Key (PAK)

3. Customer Registration

• Partner follows the URL in PAK confirmation email to register in SWIFT

• On registration, partner supplies customer provisioning information in SWIFT or supporting email.

• Provisioning information Is in the GPL Ordering Guide

• Partner reviews implementation check list readying for next step.

Order

2

MFG, Partner & CSG-OPS

Customer Registratio

n

3

Partner & Customer

Quote

1

Partner & Customer

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4. Provisioning

• CSG Provisions – 7-10 Days

• Partner and customer receives email notification

• Partner verifies that site meets customer requirements

5. Customer Enablement

• Partner contacts customer for Site Introduction Meeting

• Partners Reviews implementation check list

• Partner notifies Cisco of Customer Implementation

Check List Topics

• Integration with supporting Cisco Technologies

• Modify Intro Meeting . ppt template with Customer Site Information

• Site Implementation – Bringing on new users

• 90 Day Plan for Rollout to new users

• Tier 1 and Site Admin Support Review

• Account graduation from Partner back to Cisco

Provisioning

4

Cisco OPS Provisioning

Customer Enablemen

t

5

Partner

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Customer Adoption/ Renewals

6

Cisco Team & Partner

6.Customer Adoption• Cisco WebEx leads ongoing

customer support and adoption with active partner participation

• Fully prescriptive program available through Cisco WebEx Customer Advocacy Teams

Renewals• Cisco WebEx will deliver

notifications to partner and customer

• In a prescribed time frame, metrics on account ‘health’ are analyzed and shared with the partner.

• Renewal quotations are delivered by partner.

• Renewal implementation reviewed with the Partner

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WebEx Website Overview

http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9

WebEx Website Overview

http://www.cisco.com/web/partners/sell/technology/collaboration/webex/webex_offers_global_pricelist.html

Thank you.