Webinar Training SeriesNetBorder Express Version 4.0

May 5, 2011

Today’s Speakers

Julien Nephtali

Product ManagerSangoma Technologies

Tel: +1.514.288.7111 x236@: julien.nephtali@sangoma.com

Costa Chatjiantoniou

BDM – Voice and Unified Communications Specialist

Interwork Technologies

Tel: 1-800-461-8649 x4235@: CostaC@interwork.com

2

• VoIP Gateways Explained• NetBorder Express Introduction• New Features with Version 4• Obtaining NetBorder Express• Interwork Technologies Partner

Presentation• Closing• Q&A

Agenda

3

• The world of telecom is moving to VoIP– IVRs, Conferencing Servers, PBX, Call

Centers, etc.• Very large installed base of Legacy Networks

(aka the PSTN)• As the transition to VoIP occurs, New and

Legacy networks need to co-exist and communicate

• VoIP Gateways are “translators” or “bridges” between Legacy and VoIP Networks

The role of VoIP Gateways in today’s networks

4

• Connect to PSTN and support various line interfaces and protocols:– Lines: FXO/FXS, BRI, Digital T1/E1– Protocols: Analog (loop start, line supervision), ISDN,

MFC/R2• Connect to VoIP network and support Ethernet interface and

protocols– Lines: Ethernet– Protocols: UDP, TCP, SIP, RTP, RTCP, T.38, RFC2833, etc.

• Perform Digital Signal Processing in between– Detect DTMF– Perform Echo Cancellation– Fax Detection, – Silence Suppression and Comfort Noise Generation– etc.

Required functions of a VoIP Gateway

5

• VoIP Gateways Explained• NetBorder Express Introduction• New Features with Version 4• Obtaining NetBorder Express• Interwork Technologies Partner

Presentation• Closing• Q&A

Agenda

6

• It is Sangoma’s Enterprise Class PSTN to SIP VoIP Gateway product

• NetBorder Express is a Software Application• It leverages off-the-shelf computer servers

components to operate as a full-featured VoIP Gateway:– Computer Server and an OS– Add Sangoma Telephony Boards– Run NetBorder Express Install Wizard and

Configure via Web GUI

Introducing NetBorder Express

7

Get a server

NetBorder Express Illustrated

8

1

NetBorder Express Illustrated

9

LegacyNetwork(PSTN)

PSTN viaSangoma

boards

Install Telephony Card:• Digital T1/E1• Analog

FXO / FXS• ISDN BRI

2Analog

BRI

Digital

Get a server1

Install and Configure

NetBorder Express Illustrated

10

LegacyNetwork(PSTN)

VoIPNetwork

SIP via Ethernet

card

PSTN viaSangoma

boards

Install Telephony Card:• Digital T1/E1• Analog

FXO / FXS• ISDN BRI

2

3

Analog

BRI

Digital

Get a server1

• VoIP Applications run as software on computer server platforms– Leverage Moore’s law– Flexibility, Agility

• Low to High density, mission critical VoIP applications run as software today– IP PBXs (3CX, Snom, etc.)– IVRs (Voxeo, Nuance, etc.)– Large Scale Call Centers (Genesys)

Advantages of NetBorder Express

11

Sangoma brings the same flexibility and agility to the VoIP Gateway category

• Can be installed and integrated with the VoIP application on the same server–Tight level of integration

• Configuration, Installation, Management, Web GUI, etc.

–More efficient installation– Improved power usage–More cost effective

Advantages of NetBorder Express

12

NetBorder Express is a unique VoIP G/W platform for Integrators, Resellers and OEM’s

Enterprise IP PBX Deployment

13

SIP via Ethernet

card

AnalogPSTN

A200AnalogCard

+

VoIP Gateway IP-PBX Application

OfficeLAN

Collocation of NetBorder Express and App

Other VoIP App

Integration Example (www.snom.com)

14

Large Scale Call Center Deployment

15

SIP via Ethernet

card

SeveralT1 / E1

PSTN

DigitalCard

+

VoIP Gateway

OfficeLAN / WAN

Dedicated Server(s) for NetBorder Express

Call CenterSoftswitch

Voice MailACD

IVR

Dialer

AgentPool

Integration Example (Call Center)

16

SIP via Ethernet

card

SeveralT1 / E1

PSTN

DigitalCard

+

VoIP Gateway

OfficeLAN / WAN

Dedicated Server(s) for NetBorder Express

Sip Server

Stream Manager

OCS

GVP

GAD

AgentPool

• VoIP Gateways Explained• NetBorder Express Introduction• New Features with Version 4• Obtaining NetBorder Express• Interwork Technologies Partner

Presentation• Closing• Q&A

Agenda

17

NetBorder Express (NBE) Features

18

•BRI on A500, B700 boards

•R2 on A100 Series boards

•T.38 Fax relay•Analog B600•J1 ISDN PRI on A100 Series boards

•FXO Calibration•HTTP Digest

New with NBE 4.0• PSTNAnalog FXO/FXS with

A200 boardT1/E1 ISDN with A100

series boards• VoIPTCP,UDP or TLSSIP per RFC 3261RTP or SRTPDTMF per RFC 2833

• Windows 32bit and 64bit• Microsoft Lync compatible

Current NBE Features

• ISDN BRI on A500 and B700 boards–Widely deployed in Europe for Small and

Medium Enterprises (SME)• MFC/R2 on Digital E1on A100 series

boards–Widely in use in South America

• Japan ISDN PRI (INS-1500)–Widely in use in ... Japan!

New PTSN Interface and Protocols

19

Market and Sell your Integrated Products Globally!

• Sangoma’s B600 boards have 4 FXO and 1 FXS ports on 1 single card

• It’s the perfect solution for compact, low density, lowcost IPBX solutionsfor the small enterprise–Use only 1 PCI or PCIe slot–4 FXO to connect to telco–1 FXS to connect to legacy equipment

Support for B600 Boards

20

• Sending and Receiving Faxes is still very important for a lot of businesses today

• T.38 protocol is required to send faxes reliably over a VoIP Network

• NBE 4.0 converts PSTN faxes to T.38 faxes (also called fax relay)

• A T.38 fax server application receives and converts back to an image or a file that can be printed, emailed, etc.

• With this feature, NBE 4.0 integrates with SIP based Next Generation T.38 fax server applications

T.38 Fax Relay

21

• FXO Line Calibration– Not all FXO lines from telcos are created equal, when

there is a mismatch between the Sangoma board settings and the telco. Voice quality suffers.

– WEB GUI in NBE 4.0 incorporates a button to automate the configuration of the Sangoma board to match the FXO lines from the Telco

– Improved Overall Voice Quality• HTTP Digest Authentication

– As VoIP networks get more prevalent, security also becomes a concern

– When NBE tries to place a call to the IPBX, the IPBX can request a challenge to NBE to authenticate itself

– Delivers improved security of SIP network in the enterprise

Other Features

22

Category SangomaHardware Interface Protocol

Support

AnalogA200 From 2 to 24 FXO,

FXS combos Analog

B600 4 FXO and 1 FXS Analog

Digital A101, A102A104, A108

From 1 to 8 spans(T1, E1, J1)

ANSI PRIEuro ISDN

Japan ISDNMFC/R2

BRI A500 Up to 24 BRI ISDN BRI

Hybrid B700 4 BRI and 2 FXO or 2 FXS

ISDN BRIAnalog

Hardware and Protocols Support Summary (new with NBE 4.0)

23

Integrate, Market and Deploy NBE worldwide!

• All Sangoma Cards have the option/or not to include Hardware Echo Cancellation

• Hardware Echo Cancellation option is required with NetBorder Express–Delivers Superior Voice Quality–Relieves Server CPU to perform other

more important tasks related to the VoIP application

Sangoma H/W requirements

24

• Smart Software Updates– Maintain specific configuration across

software updates– Prior, had to re-enter configuration– Configuration can be exported and imported

via Web UI.• Support for Linux CentOS 5.5 32 bits

– Cover IT departments that prefer Linux over other OS

– Reduce costs

Coming with NBE 4.1 (May ‘11)

25

Presently undergoing customer BETA testing

Operating Systems Support Summary

Windows• Windows XP 32 bits• Windows 7 32 bits• Windows 7 64 bits• 2003 Server 32 bits• 2008 Server 32 bits• 2008 Server 64 bits

Linux(coming with NBE 4.1)

• CentOS 5.5 32 bits

26

This information can be found in NBE Release Notes

• VoIP Gateways Explained• NetBorder Express Introduction• New Features with Version 4• Obtaining NetBorder Express• Interwork Technologies Partner

Presentation• Closing• Q&A

Agenda

27

• FREE License– Simplifies trials and lower density deployments

• PAID Licenses– Locked to 1 server (or host) via MAC address– No more version control for S/W upgrades – License good for life

• No longer sell cards and license bundles– Order Sangoma cards separately– Ordering Flexibility– Inventory Management Flexibility

New Licensing Model

28

Obtaining NetBorder Express

FREE software license• For up to 12

simultaneous sessions• Called NBESOHO

license• Full NBE version, no

feature limitation• Download, Install,

Configure, Go!

PAID software license• For more than 12

sessions• Order license• Get 25 digit code

(called license ID) and download instructions

• Download NBE and Key, Install NBE, Apply Key, Configure, Go!

29

NetBorder Express Licenses

30

SKU Description List Price

NBESOHO Up to 12 sessions (free to download) Free

NBE016A Up to 16 sessions (up to 16 analog or 8 BRI) $160

NBE030A Up to 30 sessions (or up to 1 T1/E1) $250

NBE060A Up to 60 sessions (or up to 2 T1/E1) $400

NBE120A Up to 120 sessions (or up to 4 T1/E1) $675

NBE240A Up to 240 sessions (or up to 8 T1/E1) $1,250

NBE360A Up to 360 sessions (or up to 12 T1/E1) $1,925

NBE480A Up to 480 sessions (or up to 16 T1/E1) $2,500

Order Sangoma Telephony Cards Separately

Sangoma Telephony Modules

31

• A200 FXO/FXS Module:– 2 modules per card– 2 channels per

module• A500 BRI Module:

– 3 modules per card– 2 BRI lines per

module– 2 Channels per BRI

lines1 FXO/FXS Module = 2 Channels and 1 BRI Module = 4 Channels

Hardware Number of Channels License

A200: 2 FXO Modules 2 modules x 2 FXO per module = 4 NBESOHO

B600: 4 FXO + 1 FXS lines 5 (Fixed, not modular) NBESOHO

B700: 2 BRI Modules +1 FXS Module

[2 BRI Modules x 2 BRI per module x 2 B ch.] + 2 FXS =10 NBESOHO

A500: 3 BRI Modules [3 BRI Modules x 2 BRI per module x 2 B ch.] = 12 NBESOHO

A200: 2 FXS Modules +A500: 2 BRI Modules

4 FXS + [2 BRI Modules x 2 BRI per module x 2 B ch.] =12 NBESOHO

A200: 8 FXO Modules 8 modules x 2 FXO per module = 16

Purchase a 16 sessions license

A101: 1 T1 ISDN PRI 23B ch = 23 Purchase a 30 sessions license

Licensing examples

32

Downloading NBESOHO

33

• Web Site : http://sangoma.com/nbe• Wiki : http://wiki.sangoma.com/nbe• Sales : sales@sangoma.com• Support : techdesk@sangoma.com

For More Information

34

• VoIP Gateways Explained• NetBorder Express Introduction• New Features with Version 4• Obtaining NetBorder Express• Interwork Technologies Partner

Presentation• Closing• Q&A

Agenda

35

4.0

Costa ChatjiantoniouBDM Voice & UC – Interwork Technologies

May 5th, 2011

Interwork Product Solutions and NetBorder Express

Leverage the features and power of trixbox Pro, withthe ability to connect to the TDM network withSangoma.

The snom ONE family – is aimed at fulfilling thecomplex requirements of a corporate businesstelephone system at high scalability, reliability and easeof use. This is done with help from Sangoma.

Leveraging our solution expertise

• Interwork Technologies is a solution focused distributor. OurReseller Partners leverage our technical expertise to helpthem grow their knowledge as well their business.

The right people to talk to

• Experienced Voice Solution Architects• Pre and Post Sales support for all solutions• Additions - 3rd party add-on products to complete the whole solution• Leverage our staff with over 10 years of industry experience

Making parts into a solutions

With NetBorder Express and our other wide assortment of products you can make a true complete solution.

• IP-PBX – trixbox/snom• End Points – Aastra, snom, Polycom• Headsets – Plantronics, Jabra• Call Recording Suites – Oaisys, Verba Technologies• SIP Firewalls – InGate, UM-Labs• Session Border Controllers – InGate, UM-Labs

4.0

+ = A Complete Solution

Contact Me

Costa ChatjiantoniouBDM - Voice and Unified Communications Specialist

Interwork TechnologiesCostaC@interwork.com1-800-461-8649 x4235

• VoIP Gateways are essential elements in the transition from Legacy to VoIP networks

• NetBorder Express is Sangoma’s Enterprise Class VoIP Gateway– Leverages Sangoma Telephony H/W– Runs on Standard Computer Servers– Brings Software Application Agility– High Level of Integration for OEMs

• NBE 4.0 adds many new significant features to the mix:– Line and Protocol support (BRI, R2, Japan ISDN)– T.38 Fax Relay– Ease of deployment with new licensing scheme– NBE Product Page: http://sangoma.com/nbe

Closing

42

43

Follow us on:

http://twitter.com/Sangoma

http://www.facebook.com/SangomaTech

• Be sure to check back regularly to see other training events:

http://sangoma.com/resources/training.htm

• Follow us on:

http://twitter.com/Sangoma

http://www.facebook.com/SangomaTech

Stay Connected!

44