Date post: | 11-Feb-2017 |
Category: |
Retail |
Upload: | -wasim-ahmad |
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trywelcome.com
Hello Estée Lauder. Meet WelcomeWasim Ahmad, Head of Marketing | [email protected]
Marc Schnabolk, Head of Sales | [email protected]
Consumers love their brands
Today’s chaotic consumer landscape yields less brand loyalty
Remember when shopping
used to be fun?
Welcome makes expertise available, wherever it is, to consumers, wherever they
are.
My rosacea has been acting up, will this help with redness?
Although the product isn’t solely used to reduce redness, many customers say that it helps
Awesome, thanks. What is the shipping time-timeframe?
A Macy’s representative would be best equipped to answer that - shall I invite someone in to this chat to help you?
Customer Engagement & Conversational Commerce
Sure
Hello, this is Bob from Macy’s - I can see you have a question about shipping - you actually qualify for free shipping. If you order now, it will arrive by Saturday.
Bring solution expertise, from the experts to the customer
Customer
BrandExpertsRetailers
+Others
Agent Systems
Other Retailers
OrchestrationConfiguration
Security & Privacy
Selection of our clients
In Progress:
8
It’s not enough to know what your customers are doing – in order to know how best to respond, you need to understand why.
Where people are concerned, why is more important than what
Qualitative InsightsOur data is delivered to you in such a way that you can easily digest, understand, and act on the information given to you, so that you can be more proactive with customers and provide the personalized experiences they crave.
Efficacy of PromotionsPopular products and FAQs
Chat subject breakdown
PDP and product improvement suggestions
Customer buying trends and preferences
Post-purchase issue and return insights
Product Optimizat
ionAvailabilit
y Agent
Performance
Quantitative InsightsWe generate intelligence about your customers, so you can discover not only what they do while shopping, but why they do it.
Satisfaction survey results
Response times
Chat Volumes
Performance by agent
Revenue per chatter and increase
Chatter conversion % and increase
Intelligence Dashboard
Client SuccessYou will be assigned a Client Success Manager to assist with retailer partnerships, drive best practices, and execute innovative strategies to maximize the impact of the program
Moderation ServicesOur Moderation Team is in a unique position to analyze Customer behavior, providing daily chat transcripts and monthly summary reports. They constantly identify opportunities to improve agent performance and the Customer experience
Agent ServicesWe are connected to the best agents across the globe, ready to partner with you for additional advisor, language, and timezone support
DeploymentOur deployment team will be your dedicated resource from the moment you sign up, until you are live. Our advanced integration capabilities make going live quick and easy; we build out your integration one time, so adding partners to your site only takes minutes
Beyond the platform: Success Services
Advertising
Solutions
Customer Engagement
In-Store Offline
Is this serum good for acne-prone skin?
This serum can be used for any skin type, please do follow the directions at the back before using it.
Awesome, thanks!
You’re welcome.
Customer Engagement & Conversational Commerce
Mobile Conversations
Welcome Bar MobileRapidly connect customers with product specialists
wherever they are via mobile chat
Customer Engagement & Conversational Commerce
Welcome BarRapidly connect guests with product expertise
Welcome Bar Mobile
Rapidly connect guests with product expertise
over mobile phones
Welcome Collaborate
Rapidly connect guests with product expertise
from multiple parties incl. retailer and brand agents
Advertising
Solutions
Customer Engagement
In-Store Offline
In-store
Welcome SMSEnable consumers to connect with product specialists via SMS through
signage and offline media
Advertising
Solutions
Customer Engagement
In-Store Offline
Have product
questions?Chat with Estee
lauder
Advertising
Welcome AdsExtends reach across digital web to bring customers into purchase engagement conversations.
- product review sites- content marketing- publisher sites- search
Have product questions?
Chat with Estee lauder
Advertising
Solutions
Customer Engagement
In-Store Offline
Offline
Offline
Welcome SMSEnable consumers to connect with product specialists via SMS through
signage and offline media