Date post: | 15-Aug-2015 |
Category: |
Business |
Upload: | transversal-ltd |
View: | 131 times |
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Todays agenda at a glance…
CEO WelcomeHeather RichardsTransversal
Morning KeynoteShawn SmithSmith+Co
MORNING
BREAK
Customer ExperienceBrian HayUtility Warehouse
Product InnovationsMichael AstonTransversal
BUFFET LUNCH
Customer ExperienceRichard GodfreyPeterborough City Council
KM SimplifiedJames LeslieTransversal
AFTERNOON
BREAK Knowledge Futures
Interactive SessionAsk the ExpertsSpeakers Panel
T H I S I S A L L J U S T F O R Y O U !
• No sales people or sales presentations
• We encourage everyone to participate
• We expect good & tough feedback
• Assortment industry sectorsBanking, Hospitality, Retail, Insurance, Government
• Entire suite of Transversal solutions Web Self-Service, Contact Centre Knowledge, Ask HR
• Various departmental disciplinesDigital, CSS, HR, Training, Operations, Communications
W E H AV E A V E RY D I V E R S E A U D I E N C E
• We have demanding customersconsumers, citizens, business partners, employees, management
• We have complex requirementsMINIMISE effort < > MAXIMIZE insight
• We have important responsibilitiesmanaging, sharing, and improving access & findability of knowledge
• We have the ultimate obligation:Consistently deliver the right answer to the right person at the right moment across any channel - every day!
… FA C I N G V E RY S I M I L A R C H A L L E N G E S
W E H AV E I N C R E D I B L E P E O P L E
• 2014 was our largest growth year & year for change
• Announced our new US HQ - Boston, MA
• Achieved 95% client retention - 5 years consistently
• Added new members to the executive team
• We have a company wide mission: to connect people to knowledge
W E H AV E B O L D F U T U R E P L A N S
• Major business expansion into the US
• New CRM partnerships coming later this year
• New Autumn product announcements
• Customer engagement programs
• Predictive analytics & proactive knowledge delivery
WE SEE AN EXCITING FUTURE AHEADKNOWLEDGE-EVERYWHERE
• Next-Gen Cognitive Knowledge (powered by Prescience™)
• Social Knowledge Crowdsourcing
• Empowering employees to work from home
• Enabling mobile 1st initiatives
• Fueling the Internet of Everything
predictive contextual much more intelligent
AND HERE IS WHAT WE
• Imagine a self-help technology that understands what people are going to ask… before they finish asking it
• Imagine a knowledge-everywhere technology where we no longer have
to search for our answers... the answers find us
• Imagine a contact centre technology that delivers intelligence tofront-line workers… without a single mouse click
• Imagine a social technology that can forecast potential business disruptions… before they surface into real problems
We call this technology Prescience™ - our next generation cognitive technology that is changing the way businesses
connect people to knowledge
IMAGINE