Who is Emtec?€¦ · •Emtec has completed more than 1,100 Package Application engagements,...

Oracle Analytics Case study

Jamal Syed - Director, BI

Emtec, Inc. Proprietary & Confidential. All rights reserved 2013.

Agenda

Introduction

Client Profile

Engagement Drivers

Business Challenges

Solution

Results

2

Who is Emtec?


Emtec… ‘Big enough to do the work, small enough to care’

EMTEC THE COMPANY

• Serving clients for over 46 years

• 14 locations, including 8 development centers

• Over 1,000 full-time professionals

• Voted One of the Top 100 Places to Work by Crain’s

Chicago in 2012

• Our consultants have an average of 14 years of

experience. Nearly 45% have advanced certifications

• 73% of our PMs, Architects & Consultants worked at Tier

1 consultancies in a previous life

• $255M IT Services Provider

• Regularly compete & win against larger IT service

providers

EMTEC AROUND THE WORLD

US Locations

• Radnor, PA (HQ)

• Atlanta, GA

• Chicago, IL

• Dayton, OH

• Fremont, CA

• Jacksonville, FL

• Herndon, VA

• Minneapolis, MN

• Springfield, NJ

• St. Louis, MO

Global Offices

• Toronto, Canada

• Ottawa, Canada

• Pune, India

• Bangalore, India

EMTEC SERVICES AT A GLANCE

• Emtec has completed more than 1,100 Package Application

engagements, including:

- 200+ Oracle ERP clients with more than 415 engagements

- 206 EPM / Hyperion & OBIEE clients and 323 engagements

- 186 Microsoft clients and more than 255 projects

• Emtec is a premier provider of SaaS and Emerging

technologies solutions, including 51 Salesforce Clients with

more than 75 engagements, Including Sales Cloud, Service

Cloud and Custom Cloud

• Emtec has performed more than 6.3M hours of application

development and maintenance work ranging from Business

Analysis to Product Development

• Emtec has served more than 565 Infrastructure services

clients where we have:

- Deployed more than 1.85M servers, personal computers, tablets

and mobile devices

- Installed or provided more than 925 exabytes of storage

(That’s a whole lot…)

- Triaged more than 30,000 L1 support incidents

- Implemented service management solutions for more than 125

clients

4


OF

FE

RIN

GS

PR

AC

TIC

EF

AC

TS

Emtec’s five practice areas offer focused solutions to help our clients solve

complex business & IT challenges

From up-front strategy & consulting all the way to application, infrastructure & procurement services,

Emtec’s 1,000 professionals are what makes us special, and we invite you to see the difference for yourself.

Consulting ServicesPackage Application

Services (PAS)Cloud Technologies

Application

Development &

Management Services

(ADMS)

Infrastructure

Services

• IT Strategy & Planning

• IT Process Improvement

• IT Performance and

Governance

• Information Management:

− Big Data

− Business Intelligence

− Analytics

• Mobility Solutions

• Program and Project

Management

• Oracle

− Fusion

− EBS

− PeopleSoft

− EPM : Including Hyperion

− OBIEE

• Microsoft

− AX and GP

− BI

− CRM

• SAP

• Functional: HCM, FM, SCM

• Cloud Strategy & Planning

• Salesforce.com Solutions

− Sales Cloud

− Service Cloud

− Marketing Cloud

− Force.com

• Workday

• Cloud Application

Development

& Technology

• Private Virtual Cloud

• Cloud Applications

• Portfolio Analysis

• Application Advisory

Services

• Product Development

• Custom Application

Development & Maintenance

• Package Application:

Development, Maintenance

& Support

• Mobile solutions

• Quality Assurance & Testing

Services

• Managed Services, Capacity

Management & Staffing

Services

• IT Service Mgmt.

• Data Center

• Business Application

Infrastructure

• End User Computing

• Platforms

• SWAT team of 45 highly

skilled Strategists, Architects

and Consultants

• 10 years of experience and

more than 75 projects

• 180 Specialists, including

Project Managers, Architects,

Consultants and Analysts

• More than 300 ERP & CRM

projects completed

• Expert team of Big Data,

business intelligence and

analytics professionals

• Specialized team of 25

Strategists, Project Managers,

Architects, and Consultants

• More than 90% certified

• 62 Customers & 112

engagements

• Global workforce of nearly 750

associates (approximately 250

associates based in North

America)

• Provided more than 6.3M

hours of application

development and

maintenance services.

• Special expertise in Business

Analysis and Testing (among

other things)

• More than 100 associates

providing data center,

compute, network and storage

related services

• Value Add Reseller providing

full device lifecycle

management services for

more than 30 years

• IT Service Mgmt. BU having

supported more than 70

distinct clients

5


• A leading healthcare company

• Over 40,000 employees and over $36 Billion in revenue

• Company markets its health insurance services in all 50 U.S. states, D.C. and

Puerto Rico, and has international business interests in Western Europe and

Asia.

• Growth through mergers and acquisitions

Client Profile


•Build a cross-functional reporting platform

•Self enablement of business users

•Mobile BI capability

•Dashboards and reports for quick analysis

•Build a foundation for an enterprise BI solution

Engagement Drivers


•Data access: Data is not available when needed by decision makers

•Multiple data silos: Access databases pulled data from EBS for departmental BI

•Total IT dependency: Reports had to be run by IT against source systems

•Excel-based reporting: Only reporting tool for business user

•Manual calculations: All KPI calculated manually in Excel

•Only static reports: Business users cannot drill into the actual issues

•Delay in accessing business critical data: Delays from 2-6 weeks

•No standard definitions: Risk of inconsistent calculations and meanings

•Multiple reports for same information: Stitching and recalculation efforts

BI Challenges - Business


•Disparate data silos: Through acquisitions and multiple data capturing tools, there

are several data silos within organization

•Poor data quality: No data governance in place on both business and IT side. Data

duplication and conflicts are common

•IT as reporting warehouse: IT was overwhelmed with all ad-hoc report

requirements from business

•Multiple reporting tools: 2nd and 3rd generation tools required IT involvement for all

report development

•Broken stream of data: IT is forced to generate multiple reports for a single request.

Business would combine results to form a final report. This would result in multiple versions

of truth

•Transactional system overload: EBS is overloaded with duplicate report runs on

daily basis against live data

BI Challenges - IT


Overloaded ERP System

10

REPORTS

DA

YS

Real-Time

Only ~2%!

Most Real-time Analysis Limited to

• a few days

• a few users

• a few reports

Reliance on ERP reporting

tools creates a burden on

ERP system performance

• Multiple reports for

similar data set

• No real BI capabilities

• A lot of IT involvement


•Single version of truth

•Timely data for analysis

•BI for everyone

•Scalable solution

Engagement Goal


•Establish single version of truth: Build a centralized enterprise

information model

•Build an information delivery infrastructure: Put the right tools in

place to establish the right infrastructure and standards

•Build a foundation for a true enterprise data warehouse: Start with

the corporate then extend it to the whole organization

Single Version of Truth


•Enable automated integration of data

•Create enterprise wide calculations for specific KPIs

•Enable multiple delivery mechanisms

Timely Data for Analysis


•Build a self service BI model that enables end users to get to their data

on their own, without heavily relying on IT

•Provide end users with ad-hoc capability

•Replace Excel with a true BI centric toolset

•Transform static reports into interactive drillable reports

BI for Everyone


• Reportable data mart that can grow to be an enterprise data warehouse

• Start with a focus group for quick wins

• Expand to rest of the organization one group at a time

• Build a framework to extend BI to users who have no exposure to BI

Scalable Solution


BI Optimization Roadmap

Optimizing BI Extend Reach

and Capabilities

Build a

Framework for

Enterprise BI

Align the

Business and IT

Govern the Process BI for everyone Build a BICCEstablish

Accountability

Measure and

Communicate

Success

Empower the PeopleImprove End-

User Adoption

Leverage

Technology

Train End-

Users

Manage

Change

Reduce

Fragmentation

Agile Development for Quick

WinsReduce Pain with Standardization

Optimization Roadmap


Solution

• Implemented four BI modules

– Financials

– Procurement & Spend

– HR

– Projects

• SSO with EBS

• Security integration and drill back capabilities

• Integrated Essbase with EBS data in OBIEE

• Implemented Mobile BI

17


18

Oracle BI Application

Integrates Data for Analysis and Reporting

• Pre-built integration of data from Oracle EBS, PeopleSoft, Siebel, JD Edwards and other sources into an integrated data warehouse optimized for analysis

Provides User-Friendly Analytic Model of Enterprise Information and Metrics

• Embedded best practice calculations, metrics, and KPIs

• Easy for business people to access, analyze, and use the information

Delivers Personalized Performance Dashboards for Everyone

• Thousands of pre-built dashboards, reports, and alerts by business function and role

1

2

3

1 2 3

18

Results

•Common Enterprise Information Model

•Self-enabled business users

•Executive dashboards

•Mobile BI

•Business Intelligence Center of Excellence


Questions?

20

Jamal Syed

Director, BI

Emtec Inc.

[email protected]

(312) 216-6929

mailto:[email protected]

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Who is Emtec?€¦ · •Emtec has completed more than 1,100 Package Application engagements,...

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