Who Said What Community 2.0 5 12 09

© 2009 Patricia Seybold Group

“Who Said What?”

Community 2.0

May 12, 2009(But based on the presentations and discussions fromMay 11, 2009)

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Ground Rules

• List of speakers at the top, quotations at the bottom (one quoteat a time).

• Shout out who you think who said each quote.

• Prizes, prizes, prizes!

• Names are removed as we go.

• The decision of the judges is final.

• Crowdsourcing Question: Can speakers guess their own names?

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The 5/11/09 Speakers

1. Andrew Raisiej, Personal Democracy Forum

2. Beth Murphy, Digg

3. Bill Johnston, Forum One Networks

4. Chris Brogan, New Marketing Labs

5. Chris Tolles, Topix

6. Connie Bensen, Techrigy

7. David O. Sacks, Geni & Yammer

8. Dawn Foster, Fast Wonder Consulting

9. Drew Bartkiewicz, The Hartford

10. Eric Boles, IIR

11. Jason Harrison, IPG Mediabrands

12. Joe Cothrel, Lithium Technologies

13. Josh Hilliker, Intel

14. Kellie Parker, Sega

15. Kelly Ripley Feller, Intel

16. Lee Aase, Mayo Clinic

17. Lindsay Lebresco, Graco

18. Nick Koudas, Sysomos

19. Peggy Duvette, Wiser Earth

20. Pepper Roukas, American Express

21. Tara Hunt, The Citizen Agency

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Example










10. Eric Boles, IIR












“I’ll take care of it.”

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Example










10. Eric Boles IIR,












“I’ll take care of it.”

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Example






















Ready?

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Quotation #1





















“People who have received a transplant feel like they have almost a moral obligation to tell their story.”

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Quotation #1





















“People who have received a transplant feel like they have almost a moral obligation to tell their story.”

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Quotation #2




















“My interest in community started when I was a bar owner in New York City. I figured if I got to be friends with all my neighbors, they wouldn’t be calling the police to have me shut down.”

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Quotation #2




















“My interest in community started when I was a bar owner in New York City. I figured if I got to be friends with all my neighbors, they wouldn’t be calling the police to have me shut down.”

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Quotation #3



















“One of the key ingredients of a great community manager is passion. They should be like the Sham Wow guy.”

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Quotation #3



















“One of the key ingredients of a great community manager is passion. They should be like the Sham Wow guy.”

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Quotation #4


















“Lawyers, doctors, accountants are sued for not meeting a certain standard of care. We don’t know what these standards are when it comes to online.”

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Quotation #4


















“Lawyers, doctors, accountants are sued for not meeting a certain standard of care. We don’t know what these standards are when it comes to online.”

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Quotation #5

















“Turn the Bullhorn Inwards – People don’t want to be treated like a number. They want to be treated like special snowflakes”

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Quotation #5

















“Turn the Bullhorn Inwards – People don’t want to be treated like a number. They want to be treated like special snowflakes”

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Quotation #6
















“We’re not just trying to market to you. We’re truly in this journey of parenthood with you. That’s how we decided on our voice as a brand.”

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Quotation #6
















“We’re not just trying to market to you. We’re truly in this journey of parenthood with you. That’s how we decided on our voice as a brand.”

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Quotation #7















“Don’t give one coupon for them to use. Give them three. One for them to use, and two to give to their friends.”

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Quotation #7















“Don’t give one coupon for them to use. Give them three. One for them to use, and two to give to their friends.”

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Quotation #8














“A peer-to-peer forum says ‘Your peers are going to help you.’ An idea engine says ‘We’ll listen to what you want.’”

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Quotation #8














“A peer-to-peer forum says ‘Your peers are going to help you.’ An idea engine says ‘We’ll listen to what you want.’”

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Quotation #9













“We view every user as equal, whether you’re a power user like Mr. Baby Man, or you’re brand new.”

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Quotation #9













“We view every user as equal, whether you’re a power user like Mr. Baby Man, or you’re brand new.”

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Quotation #10












“Why can’t employees choose the software they think is most productive? IT needs to be involved to make sure things are secure, but they don’t have to be the buyer.”

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Quotation #10












“Why can’t employees choose the software they think is most productive? IT needs to be involved to make sure things are secure, but they don’t have to be the buyer.”

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Quotation #11











“The guy who runs Comcast Cares [on Twitter] has 12 people working for him. They do a lot of direct replies. You don’t necessarily want all those conversations in @replies showing up on Google.”

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Quotation #11











“The guy who runs Comcast Cares [on Twitter] has 12 people working for him. They do a lot of direct replies. You don’t necessarily want all those conversations in @replies showing up on Google.”

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Quotation #12










“Business travelers turn to social media more often than leisure travelers.”

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Quotation #12










“Business travelers turn to social media more often than leisure travelers.”

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Quotation #13









“It’s to give the people that are either in love with your technology, or they hate the technology and want to learn more, a place to talk with each other.”

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Quotation #13









“It’s to give the people that are either in love with your technology, or they hate the technology and want to learn more, a place to talk with each other.”

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Quotation #14








“We really felt that RSS was a fundamentally important technology for us. We wanted to syndicate content outside the company, as well as feeds from internal content.”

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Quotation #14








“We really felt that RSS was a fundamentally important technology for us. We wanted to syndicate content outside the company, as well as feeds from internal content.”

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Quotation #15







“In the gaming industry, people sometimes ask: ‘When are you going to announce X game?’ Well if I said anything, that would be announcing it.”

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Quotation #15







“In the gaming industry, people sometimes ask: ‘When are you going to announce X game?’ Well if I said anything, that would be announcing it.”

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Quotation #16






“The purpose of what you do is more important than the tool you choose.”

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Quotation #16






“The purpose of what you do is more important than the tool you choose.”

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Quotation #17





“This question of multi-language forums keeps coming up. I don’t think anyone has really effectively found a solution for it.”

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Quotation #17





“This question of multi-language forums keeps coming up. I don’t think anyone has really effectively found a solution for it.”

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Quotation #18




“The entire Internet was built on community. You can’t separate the Net and the Web from community.”

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Quotation #18




“The entire Internet was built on community. You can’t separate the Net and the Web from community.”

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Quotation #19



“Technology is near and dear to my heart. The best thing is when somebody picks up the phone and asks if we can help solve a problem.”

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Quotation #19



“Technology is near and dear to my heart. The best thing is when somebody picks up the phone and asks if we can help solve a problem.”

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Quotation #20


“Twitter is great, but face-to-face dialogue is pretty awesome, too.”

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