Wholesale & Retail
Product Offering
Qualifications & Skills Programmes
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 2
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Primeserv HR Solutions – Company Overview
Integrated HR Services for improved performance
People deliver results. As such, an integrated approach to the strategic alignment and management of
your Human Resources is of critical importance to the delivery of your business objectives. It is with
the delivery of this integrated service in mind, that the JSE-listed Primeserv Group Limited evolved its
empowered company, Primeserv HR Services.
Taking an integrated approach
to your business
Our unwavering focus on continuously
innovating and improving our products and
services as well as our commitment to delivering
on all aspects of our clients’ people, productivity
and performance needs, has led to the
development of our proprietary model,
INTHRGRATE™, through which we ensure that
we deliver HR solutions and services that are
aligned to your business strategy and which are
capable of reaching your targeted results.
Our INTHRGRATE™ approach starts with understanding your business strategy and structure, then
aligns your HR strategy and selects the required services and solutions within the HR implementation
process which will enable your people to deliver your business results.
Focusing on your business performance
By taking an integrated approach to your business, Primeserv HR Services is able to provide your business
with a comprehensive, strategically aligned range of HR services and solutions which will empower your
people to perform and deliver your business objectives. Even when providing you with a single product or
modular offering, our approach means the solution or service offered is based on a broader understanding of
your business needs.
Why partner with Primeserv HR Services?
A member of JSE-listed Primeserv Group Limited, Primeserv HR Services has a proven track record in both
strategic HR consulting and services implementation. With a committed team of experienced, professional
HR specialists, Primeserv HR Services is fully resourced to deliver leading edge Human Resources services
and solutions to commerce, industry, parastatals and government organisations through the national
infrastructure of its HR Solutions and Outsourcing divisions.
Through people, productivity and performance Primeserv HR Services liberates
individual and organisational potential
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 3
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
We are passionate about:
People and their ability to transform themselves, the team in which they operate and ultimately, your
business;
The impact that an aligned, correctly designed and implemented HR Strategy can have on your
business performance;
Designing HR solutions that meet and support your business objectives;
Continuously innovating and improving our products and services;
Demonstrating the link between people, productivity and performance;
Showing integrity in everything we do and
Actively managing your HR requirements through personalised relationships.
BEE Status
Primeserv Corporate Solutions (Pty) Ltd – Level 1 contributor
Accreditation Status
Primeserv Corporate Solutions (Pty) Ltd (Reg No 1997/008827/07)
Department of Education – 2011/FE07/064
ETDP SETA - No. ETDPS1159
Services SETA – No. 2194
Wholesale & Retail Seta - Ref. 413
Transport Education and Training Authority (TETA) – No. TETA 03-017
Construction Education and Training Authority (CETA) – No. 5R5016
Department of Labour – No. CI 259
Department of Transport – Approval No. PRDP(D) 2008/6
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 4
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
National Footprint
National Head Office:
25 Rudd Road, Illovo Road, Johannesburg, 2196
Tel: 011 691 8000
Fax: 011 691 8066
Email: [email protected]
Inland:
Gauteng, North West, Limpopo, Free State, Mpumalanga
25 Rudd Road, Illovo Road, Johannesburg, 2196
Tel: 011 691 8000
Fax: 011 691 8066
Email: [email protected]
Chamdor Technical Training Centre – Construction Training Centre
1 Jacobs Street, Chamdor, Krugersdorp
Tel: 083 225 3910
Email: [email protected]
Coastal:
Eastern Cape
Suite 202, Manie Steyn Building, 34 Newton Street, Newton Park, Port Elizabeth
Tel: 041 072 0272
Email: [email protected]
Kwazulu-Natal
Block G1, 35 Intersite Avenue, Umgeni Business Park, Durban
Tel: 031 263 2249
Email: [email protected]
Western Cape
5 Marconi Road, Montague Gardens, Cape Town
Tel: 021 528 3900
Email: [email protected]
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 5
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
CONTENTS
Primeserv HR Solutions – Company Overview ................................................................................................. 2
BEE Status ........................................................................................................................................................ 3
National Footprint .............................................................................................................................................. 4
National Certificate: Wholesale and Retail Operations: Chain Store Operations (Level 2) .............................. 6
National Certificate: Wholesale and Retail Operations: Stock Control: Retail Outlet (Level 3) ......................... 9
Further Education & Training Certificate: Wholesale & Retail Management (Level 4) ................................... 12
National Certificate: Wholesale & Retail Management (Level 5) ................................................................... 15
Checkout Operator (Cashier) 1827/523101 .................................................................................................... 18
Dispatch and Receiving clerk 27/SP-432102 D .............................................................................................. 21
Dispatch Clerk 27/432102 F ............................................................................................................................ 23
Receiving Clerk 27/432102 E .......................................................................................................................... 25
Retail Manager (General Expenditure Management) 27/142103 ................................................................... 27
Retail Manager (General Team Mgt) 27/142103 ............................................................................................. 30
Retail Manager (General – Induction & Training) 27/142103 .......................................................................... 34
Retail Manager (General – Team Performance) 27/142103 ........................................................................... 37
Retail Manager (General – Team Performance) 27/142103 ........................................................................... 40
Retail Manager (General-Team Building/Motivation) 27/142103 .................................................................... 43
Retail Manager (Staff Recruitment and Development) 27/142103 ................................................................. 47
Retail Supervisor – Sales/Service/Housekeeping 27/522201B....................................................................... 50
Shelf Filler FCMG Merchandiser D 27/833401FCMG-D ................................................................................. 53
Shelf Filler (Stocktake/Temp) 27/SP-833401Temp ......................................................................................... 56
Shelf packer/Store Assistant 27/SP-833401shelf ............................................................................................ 58
Store Person: Induction 27/833402 ................................................................................................................. 61
Store Person (Stockroom person) 27/833402B .............................................................................................. 64
Primeserv HR Solutions: Product Offering ...................................................................................................... 66
HR Consulting Services ................................................................................................................................... 83
Qualifications NQF level Credits
58206: National Certificate: Wholesale and Retail Operations: Chain Store Operations NQF 2 (L/Reg: 27Q270014551202)
2 120
63409: National Certificate: Wholesale and Retail Operations: Stock Control Retail Outlet NQF 3 (L/Reg: 27Q270017221203)
3 120
57712: FETC: Wholesale and Retail Generic Management NQF 4 [LP 63333] (L/Reg: 27Q270028321504) 4 150
59201: National Certificate: Wholesale and Retail Management NQF 5 [LP 63334] (L/Reg: 27Q270029281625)
5 162
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 6
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Qualification Code: 58206 / Learnership Registration No: 27Q270014551202
ID UNIT STANDARD TITLE NEW
LEVEL CREDITS
Cluster: The Retail Environment
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 117887 Complete basic business calculations 2 5
Core 114903 Interact with customers 2 8
Cluster: Verbal & Written Communication
Fundamental 119454 Maintain and adapt oral/signed communication 2 5
Fundamental 119460 Use language and communication in occupational learning programmes 2 5
Fundamental 119456 Write/present for a defined context 2 5
Fundamental 119463 Access and use information from texts 2 5
Cluster: Numeracy, Mathematics & Problem Solving
Fundamental 7469 Use mathematics to in vestige and monitor the financial aspects of personal and community life
2 2
Fundamental 7480 Demonstrate an understanding of rational and irrational numbers and number systems 2 3
Fundamental 9008 Identify, describe, compare, classify, explore shape and motion in 2-and 3-dimensional shapes in different contexts
2 3
Fundamental 9009 Apply basic knowledge of statistics and probability to influence the use of data and procedures in order to investigate life related problems
2 3
Fundamental 9007 Work with a range of patterns and functions and solve problems 2 5
National Certificate: Wholesale
and Retail Operations: Chain
Store Operations (Level 2)
The National Certificate: Wholesale and Retail Operations, addresses skills and competencies for enabling
entry-level employment and positions. The qualifying learner will access opportunities for further development
and training in the specialised areas of Wholesale and Retail such as: Operations, Administration,
Merchandising, Stock control, Customer service, Visual display merchandising, and Help desk operations.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 7
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Cluster: Retail Functions (Select a minimum of 61 credits)
Elective 114912 Maintain a safe and secure wholesale and retail environment 2 10
Elective 114891 Count stock for a stock-take 2 5
Elective 243672 Maintain the stockroom 3 10
Elective 114906 Mark merchandise and maintain displays 2 10
Elective 114894 Process payment at a Point of Sale (POS) 2 10
Elective 114889 Record transactions 2 8
Elective 114892 Dispatch stock 3 10
Elective 114896 Receive stock 3 12
Total Credits (Requirements): Fundamental (36), Core (23), Electives (61) = TOTAL (120)
Target Audience
Target Group: Retail, wholesale and warehouse/DC staff that would occupy positions in the following areas:
Help desk operating, Sales staff, Merchandising, Warehouses, Wholesaling, Buying/purchasing, Administration,
Credit management, Junior Management.
NOTE: The learning pathway, articulation and specialisation areas selected for this qualification are: Chain Store
Operations (alternative electives may be selected if a different learning pathway is required).
Learning Assumed to be in Place: Competence in Communication at NQF level 1 & Mathematical Literacy at
NQF level 1.
Duration
Qualification Duration: Qualification – between one and three years. Learnership – twelve months. Contact
sessions - between nine (9) - twelve (12) months.
Pre-Assessment: Pre-assessment of proposed learners is undertaken to identify current qualifications and
experience, and may result in reduced contact training sessions.
Contact Training & Assessment Sessions: Between 12 - 30 contact days (as per qualifying criteria).
Non-Contact Duration: Learners will be required to invest the necessary additional hours per module on
additional reading, on job practical assignments, and POE building, with the support of the supervisor and/or
coach. A workplace log will be completed in this regard.
NOTE: A detailed project plan will be compiled to support business operations while meeting SETA requirements.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 8
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FE07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer:
Coaching Support: The Primeserv appointed assessor and project co-ordinator are available to the learners for
telephonic support and coaching while learners compile their POE’s. Additional coaching support will be
scheduled, as required, to assist with the building of POE’s.
Credits: Learners exiting this qualification before completion, retain the credits for Unit Standards successfully
completed. Learners can build their credits by attending skills programmes aligned to the Qualification.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 9
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Qualification Code: 63409 / Learnership Registration No: 27Q270017221203
ID UNIT STANDARD TITLE NEW
LEVEL CREDITS
Cluster: The Retail Environment
Core 114895 Define the core concepts of the wholesale and retail environment 2 10
Core 258161 Apply theft, fraud and safety controls in a Wholesale and Retail outlet 3 8
Core 258156 Build customer relations in an operational unit 3 10
Core 258155 Explain the factors that impact on the bottom line of a Wholesale and Retail unit 3 10
Cluster: Verbal & Written Communication
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write/present/sign texts for a range of communicative contexts 3 5
Cluster: Numeracy, Mathematics and Problem Solving
Fundamental 9010 Demonstrate an understanding of the use of different number bases and measurement units and an awareness of error in the context of relevant calculations
3 2
Fundamental 9013 Describe, apply, analyse and calculate shapes and motion in 2-and 3-dimensional space in different contexts
3 4
Fundamental 9012 Investigate life and work related problems using data and probabilities 3 5
National Certificate: Wholesale
and Retail Operations: Stock
Control: Retail Outlet (Level 3)
This qualification provides a planned combination of learning outcomes that will equipment qualifying learners
with the knowledge and applied competence in wholesale and retail operations and a basis for further
learning. This qualification will serve to provide the wholesale and retail sector with personnel that can
perform the operation functions to industry standards, optimise productivity and improve service levels. The
qualifying learner will undergo personal development that will contribute to social and economic development.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 10
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Fundamental 7456 Use mathematics to investigate and monitor the financial aspects of personal, business and national issues
3 5
Cluster: Retail Functions - Merchandising, Cashier, Sales (Select a minimum of 46 credits)
Elective 114891 Count stock for a stock-take 2 5
Elective 114892 Dispatch stock 3 10
Elective 114896 Receive stock 3 12
Elective 243672 Maintain the stockroom 3 10
Elective 258215 Present a visual display in a wholesale or retail outlet 3 8
Elective 117877 Perform one-to-one training on the job 3 4
Total Credits (Requirements): Fundamental (36), Core (38), Electives (46) = TOTAL (120)
Target Audience
Target Group: AutoZone retail, wholesale and warehouse/DC staff that would occupy positions in the following
areas: Sellers: Sales Persons and Assistants, Representatives, Cashiers, General and finance Administrators,
Trade union Officials, Merchandisers, Checkout Operators and office Cash Clerks, General Clerks and Operators
in the warehouse.
NOTE: The learning pathway, articulation and specialisation areas selected for this qualification are: Stock
Control (alternative electives may be selected if a different learning pathway is required).
Learning Assumed to be in Place: Competence in Communication at NQF level 2 & Mathematical Literacy at
NQF level 2.
Duration
Qualification Duration: Qualification – between one and three years. Learnership – twelve months. Contact
sessions - between nine (9) - twelve (12) months.
Pre-Assessment: Pre-assessment of proposed learners is undertaken to identify current qualifications and
experience, and may result in reduced contact training sessions.
Exemption on fundamentals unit standards may be granted in terms of prescribed SAQA criteria
Contact Training & Assessment Sessions: Between 12 – 20 contact days (as per qualifying criteria).
Non-Contact Duration: Learners will be required to invest the necessary additional hours per module on
additional reading, on job practical assignments, and POE building, with the support of the supervisor and/or
coach. A workplace log will be completed in this regard.
NOTE: A detailed project plan will be compiled to support business operations while meeting SETA requirements.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 11
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FE07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer:
Coaching Support: The Primeserv appointed assessor and project co-ordinator are available to the learners for
telephonic support and coaching while learners compile their POE’s. Additional coaching support will be
scheduled, as required, to assist with the building of POE’s.
Credits: Learners exiting this qualification before completion, retain the credits for Unit Standards successfully
completed. Learners can build their credits by attending skills programmes aligned to the Qualification.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 12
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Qualification Code: 57712 / Learning Program ID 63333: Learnership Registration No.: 27Q270028321504
ID UNIT STANDARD TITLE NEW
LEVEL CREDITS
Cluster: Management Skills (1)
Core 242822 Employ a systematic approach to achieving objectives 4 10
Core 242821 Identify responsibilities of a team leader in ensuring that organisational standards are met
4 6
Core 242817 Solve problems, make decisions and implement solutions 4 8
Cluster: Management Skills (2)
Core 242811 Prioritise time and work for self and team 4 5
Core 242816 Conduct a structured meeting 4 5
Core 242810 Manage Expenditure against a budget 4 6
Core 242829 Monitor the level of service to a range of customers 4 5
Cluster: Leadership Skills
Core 242824 Apply leadership concepts in a work context 4 12
Core 242819 Motivate and Build a Team 4 10
Core 242815 Apply organisation's code of conduct in a work environment 4 5
Cluster: Communication (Second Language) (20 Credits)
Fundamental 119472 Accommodate audience and context needs in oral/signed communication 3 5
Further Education & Training
Certificate: Wholesale &
Retail Management (Level 4)
This qualification is intended for junior managers of small organisations, junior managers of business units in
medium and large organisations, or those aspiring to these positions. Junior managers include team leaders,
supervisor, foremen and section heads.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 13
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Fundamental 119467 Use language and communication in occupational learning programmes 3 5
Fundamental 119457 Interpret and use information from texts 3 5
Fundamental 119465 Write / present /sign texts for a range of communicative contexts 3 5
Cluster: Numeracy/ Mathematical Literacy (16 Credits)
Fundamental 7468 Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues
4 6
Fundamental 9015 Apply knowledge of statistics and probability to critically interrogate and effectively communicate findings on life related problems
4 6
Fundamental 9016 Represent analyse and calculate shape and motion in 2-and 3-dimensional space in different contexts
4 4
Cluster: Literacy /Communication (First Language) (20 Credits)
Fundamental 119462 Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Fundamental 119469 Read/view, analyse and respond to a variety of texts 4 5
Fundamental 12153 Use the writing process to compose texts required in the business environment 4 5
Fundamental 119459 Write / present / sign for a wide range of contexts 4 5
Electives - Specialisation: Wholesale & Retail Management (Learning Programme ID 63333) (Select 22 credits)
Elective 242818 Describe the relationship of junior management to other roles 4 5
Elective 242814 Identify and explain the core and support functions of an organisation 3 6
Elective 242812 Induct a member into a team 3 4
Elective 13915 Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
3 4
Elective 242820 Maintain records for a team 3 4
Elective 242813 Explain the contribution made by own area of responsibility to the overall organisational strategy
4 5
Elective 251960 Identify and describe disaster related risks and threatening situations utilizing basic disaster management concepts and indigenous knowledge
3 5
Elective 11473 Manage individual and team performance 4 8
Total Credits (Requirements): Fundamental (56), Core (72), Electives (22) = TOTAL (150)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 14
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Target Audience
Target Group: Junior managers and new supervisors.
Programme level: The level of the programme is at NQF Level 4
Minimum Qualifying Criteria: Communication at NQF Level 3, Computer Literacy and Mathematical Literacy at
NQF level 3.
Duration
Qualification Duration: Qualification – between one and three years. Learnership – twelve months. Contact
sessions - between nine (9) - twelve (12) months.
Pre-Assessment: Pre-assessment of proposed learners is undertaken to identify current qualifications and
experience, and may result in reduced contact training sessions.
Exemption on fundamentals unit standards may be granted in terms of prescribed SAQA criteria
Contact Training & Assessment Sessions: Between 10 – 24 contact days (as per qualifying criteria).
Non-Contact Duration: Learners will be required to invest the necessary additional hours per module on
additional reading, on job practical assignments, and POE building, with the support of the supervisor and/or
coach. A workplace log will be completed in this regard.
NOTE: A detailed project plan will be compiled to support business operations while meeting SETA
requirements.
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FE07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194. MOU WR Seta Ref: 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer:
Coaching Support: The Primeserv appointed assessor and project co-ordinator are available to the learners for
telephonic support and coaching while learners compile their POE’s. Additional coaching support will be
scheduled, as required, to assist with the building of POE’s.
Credits: Learners exiting this qualification before completion, retain the credits for Unit Standards successfully
completed. Learners can build their credits by attending skills programmes aligned to the Qualification.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 15
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Qualification Code: 59201 / Learning Program ID: 63334. Learnership Registration No.: 27Q270029281625
ID UNIT STANDARD TITLE NEW
LEVEL CREDITS
Cluster: Implementing Operational Plans
Core 252032 Develop, implement and evaluate an operational plan 5 8
Fundamental 252022 Develop, implement and evaluate a project plan 5 8
Core 252034 Monitor and evaluate team members against performance standards 5 8
Fundamental 252026 Apply a system approach to decision making 5 6
Core 252021 Formulate recommendations for a change process 5 8
Core 252020 Create and manage an environment that promotes innovation 5 6
Cluster: Leading a Team
Fundamental 120300 Analyse leadership and related theories in a work context 5 8
Fundamental 12433 Use communication techniques effectively 5 8
Core 252037 Build teams to achieve goals and objectives 5 6
Core 252035 Select and coach first line managers 5 8
Core 252029 Lead people development and talent management 5 8
Core 252027 Devise and apply strategies to establish and maintain workplace relationships 5 6
National Certificate:
Wholesale & Retail
Management (Level 5)
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First
line managers may include team leaders, supervisors, junior managers, section heads and foremen. The
focus of this qualification is to enable learners to develop competence in a range of knowledge, skills,
attitudes and values. The skills, knowledge and understanding demonstrated within this qualification are
essential for the creation of a talent pool of experienced and effective middle managers that represents the
demographics of the South African society.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 16
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Core 252043 Manage a diverse work force to add value 5 6
Cluster: Managing Business Risk
Core 252025 Monitor, assess and manage risk 5 8
Fundamental 252042 Apply the principles of ethics to improve organisational culture 5 5
Core 252044 Apply the principles of knowledge management 5 6
Fundamental 252040 Manage the finances of a unit 5 8
Fundamental 252036 Apply mathematical analysis to economic and financial information 5 6
Electives: Specialisation Wholesale & Retail Management (35 credits)
Elective 12140 Recruit and select candidates to fill defined positions 5 9
Elective 10980 Induct a new employee
5 4
Elective 255496 Manage a training intervention
5 8
Elective 255497 Manage stock holding procedures in a wholesale and retail unit
5 6
Elective 255500 Manage procedures that increase the nett income of a wholesale and retail unit
5 8
Total Credits (Requirements): Fundamental (49), Core (78), Electives (35) = TOTAL (162)
Target Audience
Target Group: Team leaders, supervisors, junior mangers, section heads and foremen.
Programme level: The level of the programme is at NQF Level 5.
Minimum Qualifying Criteria: Communication at NQF Level and Mathematical Literacy at NQF level 4.
Duration
Qualification Duration: Qualification – between one and three years. Learnership – twelve months. Contact
sessions - between nine (9) - twelve (12) months.
Pre-Assessment: Pre-assessment of proposed learners is undertaken to identify current qualifications and
experience, and may result in reduced contact training sessions.
Contact Training & Assessment Sessions: Between 10 – 24 contact days (as per qualifying criteria).
Non-Contact Duration: Learners will be required to invest the necessary additional hours per module on
additional reading, on job practical assignments, and POE building, with the support of the supervisor and/or
coach. A workplace log will be completed in this regard.
NOTE: A detailed project plan will be compiled to support business operations while meeting SETA requirements.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 17
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FE07/064,
as a Private FET College
Training Provider Accreditation: Services SETA - No. 2194. MOU WR Seta Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer:
Coaching Support: The Primeserv appointed assessor and project co-ordinator are available to the learners for
telephonic support and coaching while learners compile their POE’s. Additional coaching support wi ll be
scheduled, as required, to assist with the building of POE’s.
Credits: Learners exiting this qualification before completion, retain the credits for Unit Standards successfully
completed. Learners can build their credits by attending skills programmes aligned to the Qualification.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 18
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Identify the standards for customer service.
Present a positive image to customer.
Respond to customer enquiries in a positive manner.
Prepare to record transactions at the point of sale and perform end of day procedures.
Record transactions.
Interact with customer when recording transactions.
Record transactions to prevent shrinkage and losses.
Maintain stock balances while recording transactions.
Perform start and end of day functions at POS.
Process payment at POS.
Minimise losses at a POS.
Replenish cash at a POS float.
Perform cash up.
Programme Content
Service Standards
Positive image
Customer service policies
Service Standards
Positive Image
Personal appearance
Communicate with customers
Work area
Customer Enquiries
Proactive with customers
Customer needs
Customer queries
Communicate to enhance image
Escalate queries
Checkout Operator (Cashier)
27/523101
In a retail or wholesale store the cashier is the contact point with you customer. It is critical that this contact is
done professionally and the transaction recorded accurately and processed correctly to maintain satisfied
customers and accurate Point of Sales data.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 19
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Prepare for Transactions
Prepare to record transactions
Start procedures
Housekeeping and stationary
End of day proceedings
Record Transactions
Recording transactions
Errors
Documentary proof
Security
Customers
Customer interaction
Action transactions
Complete the transaction
Payment queries
Shrinkage
Shrinkage and losses
Causes of shrinkage and losses
Reduce shrinkage
Shoplifting
Maintain Stock
Supply chain
Stock flow
Maintain Stock
Perform start – and end-of-day functions
Security and administration procedures for POS floats
Signing on/opening POS
Sort and pack cash
Required stationary/equipment
Security procedures when leaving POS
Housekeeping
Process payment at POS
Identify various forms of payment
Validate forms of payment
Calculate change correct
Finalise the customer’s transaction
Customer service requirements
Minimise losses at a POS
Shrinkage and losses
Why do shrinkage and losses occur at POS?
Prevent shrinkage and losses while processing payments
Adhere to authorisation in acceptance of payments
Action POS irregularities
Handle refunds
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 20
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Replenish cash at a POS float
Check estimates of change requested
Order change
Add change to the till drawer
Perform cash up
Record all takings
Reconcile the takings
Investigate variances
Target Audience
Target Audience: This skills program is aimed at Cashiers or Till operators or Checkout Operators in a retail or
wholesale store that records transactions and deal with customers.
Programme level: The level of the programme is at NQF Level 2
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Core 114903 Interact with Customers NQF 2 8
Elective 114889 Record transactions NQF 2 8
Elective 114894 Process Payment at a Point of Sales NQF 2 10
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 21
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Receive goods into the wholesale or retail outlet.
Prevent shrinkage and losses in the receiving area.
Maintain stock balances in receiving area in order to enhance the efficiency of the supply chain.
Prepare stock for dispatch from a wholesale or retail outlet.
Prevent shrinkage and losses in the dispatching area.
Maintain stock balances in the dispatch area in order to enhance the efficiency of the supply chain.
Programme Content
Prepare to Receive Stock
Sort and check the offloaded stock
Record the stock received
Check the stock received
Identify variances
Complete documentation
Shrinkage
Shrinkage and losses
Shrinkage and losses occur
Implement prevention measures
Report breaches
Move stock
Housekeeping
Maintain Stock
Supply chain
Stock flow
Stock records
Prepare to Dispatch Stock
Select and prepare stock
Packaging techniques
Compare documentation
Dispatch stock
Dispatch and Receiving clerk
27/SP-432102 D
In order to receive goods in a wholesale or retail outlet knowledge and understanding of stock handling is needed.
Stock losses and shrinkage should be avoided and the dispatching and receiving of stock correctly is important to
maintain stock balances and efficient customer delivery.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 22
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Shrinkage
Shrinkage and losses
Shrinkage and losses occur
Implement prevention measures
Report breaches
Move stock
Housekeeping
Maintain Stock
Supply chain
Stock flow
Stock records
Target Audience
Target Audience: This skills program is aimed at people in a wholesale or retail store who are responsible for the
receiving and dispatching of stock into and from the store.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Duration
Public Course: 3 consecutive day of classroom training.
In-House Courses: 3 consecutive day of classroom training.
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE.
Unit Standard Alignment
Elective 114896 Receive Stock NQF 3 12
Elective 114892 Dispatch Stock NQF 3 10
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 23
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Prepare stock for dispatch from a wholesale or retail outlet.
Prevent shrinkage and losses in the dispatching area.
Maintain stock balances in the dispatch area in order to enhance the efficiency of the supply chain.
Programme Content
Prepare to Dispatch Stock
Select and prepare stock
Packaging techniques
Compare documentation
Dispatch stock
Shrinkage
Shrinkage and losses
Shrinkage and losses occur
Implement prevention measures
Report breaches
Move stock
Housekeeping
Maintain Stock
Supply chain
Stock flow
Stock records
Target Audience
Target Audience: This skills program is aimed at people in a wholesale or retail store who are responsible for the
dispatch of goods from the store but who do not get involved in the receiving of goods into the store.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Dispatch Clerk
27/432102 F
Accurate dispatching of stock in a wholesale or retail outlet aids in good practices and enhancing efficiency in the
supply chain. Shrinkages and losses are prevented in the dispatch area with good practice.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 24
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 114892 Dispatch Stock NQF 3 10
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 25
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Receive goods into the wholesale or retail outlet.
Prevent shrinkage and losses in the receiving area.
Maintain stock balances in receiving area in order to enhance the efficiency of the supply chain.
Programme Content
Prepare to Receive Stock
Sort and check the offloaded stock
Record the stock received
Check the stock received
Identify variances
Complete documentation
Shrinkage
Shrinkage and losses
Shrinkage and losses occur
Implement prevention measures
Report breaches
Move stock
Housekeeping
Maintain Stock
Supply chain
Stock flow
Stock records
Target Audience
Target Audience: This skills program is aimed at people in a wholesale or retail store who are responsible for the
receiving of goods into the store but who do not get involved in the dispatch of goods from the store.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Receiving Clerk
27/432102 E
Accurate receiving of stock in a wholesale or retail outlet aids in good practices and enhancing efficiency in the
supply chain. Shrinkages and losses are also prevented with good practice.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 26
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 114896 Receive Stock NQF 3 12
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 27
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Explain the concept of budgeting pertinent to an area of responsibility.
Determining the elements of a budget relevant to an area of responsibility.
Monitor and control actual expenses against a budget.
Analyse the basic elements of an income and expenditure statement.
Analyse the basic elements of a balanced sheet.
Compile a personal assets and liabilities statement.
Use the evidence in financial statements to make a financial decision.
Programme Content
Budgeting in Business
Budget
Gross revenue
Expenditure
Budgeting techniques
Organisational requirements
Analyse Budget
Budget needs
Implications of a budget
Past budget
Zero-based budget
Budget breakdown
Estimated Costs
Project timeframes for income and expenditure
Constraints
Monitor and Control Budget
Use budget system
Controlling the budget
Monitoring
Evaluate and report
Retail Manager (General
Expenditure Management)
27/142103
Retail Managers need to be able to deal with the financial function of their department. This includes budgeting
and compiling financial documents and statements, these statements must be used in financial decision making.
Credits contribute towards qualification
57712 LP 63333: Further Education & Training Certificate: Wholesale & Retail Management (NQF 4)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 28
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Financial Statements
Introduction to Financial Statements
Purpose of an income statement
Clarifying the income statement
Analysing the income statement
Balance Sheet
The purpose of a balance sheet
Clarifying the balance sheet
Analysing the balance sheet
Personal Asset and Liabilities Statement
Personal income and expenditure
Personal asset and liability statement
Make Financial Decisions
Cash flow statements
Depreciation
Return on investment
Ration analysis
Share price
Additional financial rations
Notes to the financial statement
Target Audience
Target Audience: This skills programme is aimed at managers who have to manage expenses of their department
or store.
Programme level: The level of the programme is at NQF Level 4
Minimum Qualifying Criteria: Communication at NQF Level 3, Computer Literacy and Mathematical Literacy at
NQF level 3.
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Core 242810 Manage expenditure against a budget NQF 4 6
Core 117156 Interpret basic financial statement NQF 4 4
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 29
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 30
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Discuss and explain the range of written and oral communication techniques used in the workplace.
Lead discussions and chair meetings.
Generate a variety of workplace reports using various data gathering techniques.
Deliver presentations.
Demonstrate knowledge of and insight into the theory of teams and the importance of teams in workplace
activities.
Apply the theory of teams and dynamics.
Explain the process of building teams.
Analyse the role of team leader in promoting team effectiveness.
Evaluate the effectiveness of a team and propose ways to improve team effectiveness.
Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct performance review interview
Programme Content
Communication in the Workplace
Communication theory
Simple communication model
Communication process
Keys to effective communication
Communication rules, principles and laws
Leading Meetings and Discussions
Meetings
Arranging a meeting
Agenda
Recording a meeting
Meeting preparation
Retail Manager
(General Team Mgt)
27/142103
Retail Managers work with teams on a daily basis. Communication in teams happen in various formats and each
need to be understood and used effectively to help the team function successfully. As a retail managers team
performance need to be managed and team building employed to gain maximum commitment and participation
from team members.
Credits contribute towards qualification
59201: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 31
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Minutes of previous meeting
Conduct a meeting
Participation in decision
Progress in meetings
Facilitate progress
Minutes
Evaluation
Workplace Reports
Purpose of writing
Appropriate text
Structuring writing
Sentences
Paragraphs
Writing longer texts
Purpose, context and audience
Grammar features
Removing offensive language
Layout and presentation options
Presentations
Overcoming fears
Preparing for a presentation
Effective presentations
Theory and Characteristics of Teams
Characteristics of a team
Types of teams
Importance of teams
Team Dynamics
Team theory and dynamics
Team roles
Disagreements in teams
Building Teams
Team building
Stages of team development
Roles in a Team
Team leader roles
Managing team conflict
Promoting cohesion in the team
Roles and Qualities
Evaluation
Improve team effectiveness
Performance Standards for Team Members
Performance standards
Activities and standards
Feedback
Record and documents
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 32
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Performance System
Performance monitoring system
Select a performance monitoring system
Communicate the performance monitory system
Set up a system
Prepare
Preparing for a performance review
Arrange for the performance review
Conduct the preliminary assessment of performance
Document the information gathered
Prepare to give feedback
Documents to be used during the review session
Review Interview
Conduct the review
Provide feedback
Record the findings
Action plan
Sign-off on actions
Target Audience
Target Audience: This skills programme is for any person in the industry who has teams reporting to him/her.
Programme level: The level of the programme is at NQF Level 5
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Fundamental 12433 Use communication techniques effectively NQF 5 8
Core 252037 Build teams to achieve goals and objectives NQF 5 6
Core 252034 Monitor and evaluate team members against performance standards NQF 5 8
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 33
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 34
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Compile induction plan for new entrant/s.
Prepare environment to accommodate new entrant.
Manage general organisational orientation process.
Implement and monitor job specific induction.
Evaluate effectiveness of induction process.
Identify organisational policies and procedures for training of staff.
Plan a training intervention.
Manage implementation of a training intervention.
Review a training intervention.
Programme Content
Induction Plan
Starting
Planning
Training
Orientation Pack
Prepare Environment
Brief team
Equip workstation
Supervisor / mentor
Orientation
Prepare orientation
Organise orientation
Team Induction
Introduction to the team
Communication techniques
Performance agreement
Training and development
Mentor / Coach
Role of the team
Retail Manager (General –
Induction & Training)
27/142103
Working with staff is a key task of the Retail Manager. This function starts with building good relations and work
understanding by inducting new staff correctly and managing training interventions for staff.
Credits contribute towards qualification
59201 LP 63334: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 35
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Review
Complete induction checklist
Collate information
Consolidating feedback
Organisations Policies and Procedures
Training methods
Manager’s role
Training policies and procedures
Administrative requirements
Plan Training
Identify training need
Assistance required
Available programmes
Role players
Motivation
Manage Training
Resources
Records
Conducting training
Monitor progress
Assessment
Review
Strengths and weaknesses
Impact of training
Improve future training
Feedback to role players
Target Audience
Target Audience: This is one of a number of skills programs for wholesale and retail store management. This
skills program provides the knowledge and skills to induct and train staff.
Programme level: The level of the programme is at NQF Level 5
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 10980 Induct a new employee NQF 4 6
Elective 255496 Manage a training intervention NQF 5 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 36
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413.
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 37
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Create a task list.
Prioritise personal and team tasks.
Use and maintain a diary.
Implement and maintain personal and team task list.
Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct performance review interview.
Programme Content
Task List
Purpose of task list
Product a task list
Information and documentation
Prioritise Tasks
Criteria
Record information
Schedule tasks
Diary
Purpose of a diary
Record information
Diary entries
Implementation
Assign tasks
Stakeholders
Amend tasks
Add tasks
Monitor progress
Report completion
Retail Manager (General –
Team Performance)
27/142103
Retail Management includes the overseeing of the scheduling of team tasks and monitoring of team performance.
Review of staff performance and conveying performance results are important to maintain team success.
Credits contribute towards qualification
57712 LP63333: Further Education & Training Certificate: Wholesale & Retail Management (NQF 4)
59201 LP63334: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 38
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Performance Standards for Team Members
Performance standards
Activities and standards
Feedback
Record and documents
Performance System
Performance monitoring system
Select a performance monitoring system
Communicate the performance monitory system
Set up a system
Prepare
Preparing for a performance review
Arrange for the performance review
Conduct the preliminary assessment of performance
Document the information gathered
Prepare to give feedback
Documents to be used during the review session
Review Interview
Conduct the review
Provide feedback
Record the findings
Action plan
Sign-off on actions
Target Audience
Target Audience: This is one of a number of skills programs for wholesale and retail store management. This
skills program provides the knowledge and skills to manage performance of team members.
Programme level: The level of the programme is at NQF Level 5
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 2 consecutive day of classroom training.
In-House Courses: 2 consecutive day of classroom training.
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE.
Unit Standard Alignment
Core 242811 Prioritise time and work for self and one’s team NQF 4 5
Core 252034 Monitor and evaluate team members against performance
standards NQF 5 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 39
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 40
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Create a task list.
Prioritise personal and team tasks.
Use and maintain a diary.
Implement and maintain personal and team task list.
Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct performance review interview.
Programme Content
Task List
Purpose of task list
Product a task list
Information and documentation
Prioritise Tasks
Criteria
Record information
Schedule tasks
Diary
Purpose of a diary
Record information
Diary entries
Implementation
Assign tasks
Stakeholders
Amend tasks
Add tasks
Monitor progress
Report completion
Retail Manager (General –
Team Performance)
27/142103
Retail Management includes the overseeing of the scheduling of team tasks and monitoring of team
performance. Review of staff performance and conveying performance results are important to maintain team
success.
Credits contribute towards qualification
57712 LP63333: Further Education & Training Certificate: Wholesale & Retail Management (NQF 4)
59201 LP63334: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 41
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Performance Standards for Team Members
Performance standards
Activities and standards
Feedback
Record and documents
Performance System
Performance monitoring system
Select a performance monitoring system
Communicate the performance monitory system
Set up a system
Prepare
Preparing for a performance review
Arrange for the performance review
Conduct the preliminary assessment of performance
Document the information gathered
Prepare to give feedback
Documents to be used during the review session
Review Interview
Conduct the review
Provide feedback
Record the findings
Action plan
Sign-off on actions
Target Audience
Target Audience: This is one of a number of skills programs for wholesale and retail store management. This
skills program provides the knowledge and skills to manage performance of team members.
Programme level: The level of the programme is at NQF Level 5
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Core 242811 Prioritise time and work for self and one’s team NQF 4 5
Core 252034 Monitor and evaluate team members against performance
standards NQF 5 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 42
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 43
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Discuss and explain the range of written and oral communication techniques used in the workplace.
Lead discussions and chair meetings.
Generate a variety of workplace reports using various data gathering techniques.
Deliver presentations.
Demonstrate knowledge of and insight into the theory of teams and the importance of teams in workplace
activities.
Apply the theory of teams and dynamics.
Explain the process of building teams.
Analyse the role of team leader in promoting team effectiveness.
Evaluate the effectiveness of a team and propose ways to improve team effectiveness.
Formulate performance standards for team members in a unit.
Establish systems for monitoring performance.
Prepare for a performance review of a team member.
Conduct performance review interview
Programme Content
Communication in the Workplace
Communication theory
Simple communication model
Communication process
Keys to effective communication
Communication rules, principles and laws
Leading Meetings and Discussions
Meetings
Arranging a meeting
Agenda
Recording a meeting
Retail Manager (General-Team
Building/Motivation)
27/142103
Retail Managers work with teams on a daily basis. Communication in teams happen in various formats and each
need to be understood and used effectively to help the team function successfully. As a retail managers teams
performance need to be managed and team building employed to gain maximum commitment and participation
from team members.
Credits contribute towards qualification
59201 LP63334: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 44
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Meeting preparation
Minutes of previous meeting
Conduct a meeting
Participation in decision
Progress in meetings
Facilitate progress
Minutes
Evaluation
Workplace Reports
Purpose of writing
Appropriate text
Structuring writing
Sentences
Paragraphs
Writing longer texts
Purpose, context and audience
Grammar features
Removing offensive language
Layout and presentation options
Presentations
Overcoming fears
Preparing for a presentation
Effective presentations
Theory and Characteristics of Teams
Characteristics of a team
Types of teams
Importance of teams
Team Dynamics
Team theory and dynamics
Team roles
Disagreements in teams
Building Teams
Team building
Stages of team development
Roles in a Team
Team leader roles
Managing team conflict
Promoting cohesion in the team
Roles and Qualities
Evaluation
Improve team effectiveness
Performance Standards for Team Members
Performance standards
Activities and standards
Feedback
Record and documents
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 45
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Performance System
Performance monitoring system
Select a performance monitoring system
Communicate the performance monitory system
Set up a system
Prepare
Preparing for a performance review
Arrange for the performance review
Conduct the preliminary assessment of performance
Document the information gathered
Prepare to give feedback
Documents to be used during the review session
Review Interview
Conduct the review
Provide feedback
Record the findings
Action plan
Sign-off on actions
Target Audience
Target Audience: This skills programme is for any person in the industry who has teams reporting to him/her.
Programme level: The level of the programme is at NQF Level 5
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Fundamental 12433 Use communication techniques effectively NQF 5 8
Core 252037 Build teams to achieve goals and objectives NQF 5 6
Core 252034 Monitor and evaluate team members against performance standards NQF 5 8
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 46
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 47
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Compile induction plan for new entrant/s.
Prepare environment to accommodate new entrant.
Manage general organisational orientation process.
Implement and monitor job specific induction.
Evaluate effectiveness of induction process.
Identify organisational policies and procedures for training of staff.
Plan a training intervention.
Manage implementation of a training intervention.
Review a training intervention.
Plan and prepare for recruitment and selection.
Recruit applicants.
Select staff.
Programme Content
Induction Plan
Starting
Planning
Training
Orientation Pack
Prepare Environment
Brief team
Equip workstation
Supervisor / mentor
Orientation
Prepare orientation
Organise orientation
Retail Manager (Staff
Recruitment and Development)
27/142103
Retail Management need to understand the human resources functions of recruiting, inducting and training staff
to be able to ensure that their staff fully understands their responsibilities and role in the organisation. Retail
managers must ensure a good job-fit with potential candidates and once the correct person is employed plan
training interventions where additional skills should are needed or current skills updated for staff.
Credits contribute towards qualification
59201 LP63334: National Certificate: Wholesale & Retail Management (NQF 5)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 48
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Team Induction
Introduction to the team
Communication techniques
Performance agreement
Training and development
Mentor / Coach
Role of the team
Review
Complete induction checklist
Collate information
Consolidating feedback
Organisations Policies and Procedures
Training methods
Manager’s role
Training policies and procedures
Administrative requirements
Plan Training
Identify training need
Assistance required
Available programmes
Role players
Motivation
Manage Training
Resources
Records
Conducting training
Monitor progress
Assessment
Review
Strengths and weaknesses
Impact of training
Improve future training
Feedback to role players
Plan and Prepare for Recruitment
Planning and preparing
Selection procedure
Recruitment and selection legislation
Resources and methods needed
Selection criteria and control procedures
Develop a recruitment and selection plan
Recruit
Conduct recruitment
Deal with responses
Screening and short listing
Application short listing
Effective interviews
Manage an applicant database
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 49
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Select Staff
Requirements for the position
Essential skills for interviewing
Dealing with difficult applicants
The selection interview
Final stages in the offer
Document records
Deal with unplanned events as needed
Target Audience
Target Audience: This skills programme is aimed mainly at store management who recruit, select and train team
members.
Programme level: The level of the programme is at NQF Level 5.
Minimum Qualifying Criteria: Communication at NQF Level 4 and Mathematical Literacy at NQF level 4.
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 10980 Induct a new employee NQF 4 6
Elective 255496 Manage a training intervention NQF 5 8
Elective 12140 Recruit and select candidates to fill a defined position NQF 5 9
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 50
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Implement customer service standards in accordance with the prescribed organisational requirements.
Improve customer service standards.
Oversee the handling of customer queries and complaints.
Monitor the implementation of health and safety in the wholesale or retail store.
Supervise maintenance of fixed assets in a wholesale/retail store.
Monitor hygiene in a wholesale/retail store.
Explain the effect of sales on the Net Profit of the business.
Monitor sales performance.
Propose actions to improve sales performance.
Programme Content
Service Standards
Moment of truth
Identify service standards
Evaluate service standards
Shortcoming sin service standards
Improve Customer Service
Develop an action plan
Implement an action plan
Evaluate an action plan
Customer Queries and Complaints
Procedure for handling queries and complaints
Handle queries and complaints
Non-compliance and corrective action
Monitor implementation of Health and Safety
Health and Safety Legislation
Implement and supervise practices
Supervise Health and Safety Practices
Retail Supervisor –
Sales/Service/Housekeeping
27/522201B
In order to manage a successful retail store, supervisors are responsible for improving sales, maintaining service
and housekeeping standards. Key to this is that handling of customer queries and taking actions to improve sales
performance.
Credits contribute towards qualification
57712 LP63333 : Further Education & Training Certificate: Wholesale & Retail Management (NQF 4)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 51
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Analyse existing areas of non-compliance
Injury and incident procedures
Reporting and recording illness or injury
Supervise maintenance of Fixed Assets
Identify Fixed Assets for maintenances
Maintenance Specifications
Office Equipment
Maintenance Measures
Monitor Hygiene in a Store
Hygiene Standards and Practices
Identify Deviations
Develop an Action Plan
Evaluate Store Appearances and identify non-compliance
The Sales Effect
Statements used to show profit
Reducing Net Profit
Sales and its effect on a business
Monitor Sales Performance
Budgets and Targets
Sales in own area of responsibility
Reporting
Improving Sales Performance
Methods to improve sales
Sales performance and organisational procedures
Communicate plans to Sales teams
Target Audience
Target Audience: This skills program is aimed at supervisors of a department or area within a retail store who are
responsible for improving sales, maintaining service and housekeeping standards.
Programme level: The level of the programme is at NQF Level 4.
Minimum Qualifying Criteria: Communication at NQF Level 3, Computer Literacy and Mathematical Literacy at
NQF level 3.
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 118028 Supervise customer service standards NQF 4 8
Elective 118029 Supervise housekeeping and hygiene in a store NQF 4 6
Elective 118037 Supervise sales performance NQF 4 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 52
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 53
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Segment the wholesale and retail sector
Identify the store's target market
Explain the flow of stock and sales through a wholesale/retail operation
Demonstrate an understanding of the wholesale & retail business environment
Maintain a safe and secure work environment
Understand the role and responsibilities in the event of an emergency situation.
Demonstrate an understanding of safety procedures within a wholesale and retail store
Programme Content
Segments in the Wholesale and Retail Sector
Sub-sectors and categories.
Match categories and sub-sectors
Stakeholders in the organisation
Target Market
Consumer profiles
Consumer shopping behaviour
Target markets
Marketing to target markets
Stock and Sales
Operational functions
Stock flow
Cash flow
Support functions
Impact on job
Wholesale and Retail Environment
Forms of legislation
Objectives of legislation
Terminology
Shelf Filler FCMG
Merchandiser D
27/833401FCMG-D
In order to function in a retail and wholesale environment it is important to understand the environment and
structure of the organisation and industry you work in. It is critical to distinguish the different market segments,
customer profiles and buying habits applicable to the industry and security issues in the workplace. This general
introduction is important to many positions in a store.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 54
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Shrinkage
Define shrinkage
Methods of shrinkage and losses
Ways to prevent shrinkage
Ways to prevent shrinkage
Impact of shrinkage
Maintain a safe and secure environment
Employer and employee rights and responsibilities
Importance of maintaining a safe working environment
Safety procedures
Importance of securing areas for unauthorised access
Hazardous objects/products or potential hazards
Procedures in a shoplifting incident
Roles and Responsibilities
Identify and locate safety and emergency signs
List of emergency and safety telephone numbers
Emergency situations
Evacuation procedure
Safety Procedures
Safety equipment
Procedures
Role players to be contacted in the event of an incident
Target Audience
Target Audience: This skills programme is designed as a generic introduction to our industry and would be
applicable to many positions in store and could be added to other skills programmes that are job specific.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Duration
Public Course: 3 consecutive day of classroom training
In-House Courses: 3 consecutive day of classroom training
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Core 114895 Define the core concepts of the Wholesale and Retail environment NQF 2 10
Elective 114912 Maintain a safe and secure Wholesale and Retail environment NQF 2 10
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 55
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 56
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Prepare for stock count
Count stock
Perform post stock count housekeeping functions
Programme Content
Prepare for Stock Count
Importance and effect of stock counts on the business
Interpret instructions for stock counts
Prepare the stock for counting
Stock Count
Procedures for stock counting
Check and sort stock for counts
Count and record stock counts
Procedures for correcting errors
Post Stock Housekeeping
Housekeeping requirements
Remove evidence of stock counts
Check stock displays after stock counts
Target Audience
Target Audience: A skills programme for temp or part time staff who simply count stock for stock-count purposes.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Duration
Public Course: 1 day of classroom training
In-House Courses: 1 day of classroom training
Note: Optional - A Two (2) day programme will include an additional 1 day to facilitate the compiling of the POE
Shelf Filler (Stocktake/Temp)
27/SP-833401Temp
Stock counts play and important role in wholesale and retail environments. This function should be properly
prepared for and procedures set and followed to check and accurately count stock.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 57
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Unit Standard Alignment
Elective 114891 Count Stock for a Stock-take NQF 2 5
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 58
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Identify the standards for customer service.
Present a positive image to customer.
Respond to customer enquiries in a positive manner.
Display merchandise given a display instruction.
Mark merchandise with labels, tickets and signage.
Maintain displays and layouts.
Maintain safety and housekeeping whilst marking and displaying merchandise.
Prevent shrinkage and losses whilst marking and displaying merchandise.
Maintain stock in the stockroom in order to enhance efficiency of the supply chain.
Prepare for stock count
Count stock
Perform post stock count housekeeping functions
Programme Content
Service Standards
Positive image
Customer service policies
Service Standards
Positive Image
Personal appearance
Communicate with customers
Work area
Customer Enquiries
Proactive with customers
Customer needs
Customer queries
Communicate to enhance image
Escalate queries
Display Merchandise
Interpret display instructions
Shelf packer/Store Assistant
27/SP-833401shelf
In order maintain a well organised store, stock need to be marked and displayed correctly. Packing of shelves is
also linked to accurate stocktaking and delivering excellent customer service.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 59
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Unpack merchandise
Display merchandise
Merchandise techniques
Mark Merchandise
Price labels and tickets
Use promotional signage
Damaged and incorrect labels
Check pricing
Maintain Displays
Displays
Change displays
Incorrect displays
Safety
Housekeeping
Safety
Minimise damage
Shrinkage
Shrinkage and losses
Causes of shrinkage and losses
Prevent shrinkage and losses
Stock rotation
Handle stock
Maintain Stock
Supply chain
Stock flow
Maintain stock
Prepare for Stock Count
Importance and effect of stock counts on the business
Interpret instructions for stock counts
Prepare the stock for counting
Stock Count
Procedures for stock counting
Check and sort stock for counts
Count and record stock counts
Procedures for correcting errors
Post Stock Housekeeping
Housekeeping requirements
Remove evidence of stock counts
Check stock displays after stock counts
Target Audience
Target Audience: This skills program is aimed at all staff that fills shelves of racks in a retail store. It does not
include the skills for those working in fridges and freezers.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 60
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Duration
Public Course: 3 consecutive day of classroom training.
In-House Courses: 3 consecutive day of classroom training.
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE.
Unit Standard Alignment
Core 114903 Interact with Customers NQF 2 8
Elective 114906 Mark merchandise and maintain displays NQF 2 10
Elective 114891 Count stock for stock-take NQF 2 5
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 61
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Segment the wholesale and retail sector
Identify the store's target market
Explain the flow of stock and sales through a wholesale/retail operation
Demonstrate an understanding of the wholesale & retail business environment
Demonstrate an understanding of the concept of shrinkage and losses within a Wholesale
Complete a basic income statement
Identify expense requiring improvement
Identify ways to reduce shrinkage
Maintain a safe and secure work environment
Understand the role and responsibilities in the event of an emergency situation.
Demonstrate an understanding of safety procedures within a wholesale and retail store
Programme Content
Segments in the Wholesale and Retail Sector
Sub-sectors and categories.
Match categories and sub-sectors
Stakeholders in the organisation
Target Market
Consumer profiles
Consumer shopping behaviour
Target markets
Marketing to target markets
Stock and Sales
Operational functions
Stock flow
Cash flow
Support functions
Impact on job
Store Person: Induction
27/833402
In order to function in a work environment it is important to understand the environment and structure of the
organisation and industry you work in. It is critical to distinguish the different market segments, customer profiles
and buying habits applicable to the industry. The concept of profit and loss and an understanding of basic
business financial literacy further distinguish this industry from others. It is also important to know and
understand how to maintain a safe and secure environment in the workplace in order to be prepared to respond
to an emergency situation and incidents should they arise in the wholesale or retail environment
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 62
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Wholesale and Retail Environment
Forms of legislation
Objectives of legislation
Terminology
Shrinkage
Define shrinkage
Methods of shrinkage and losses
Ways to prevent shrinkage
Ways to prevent shrinkage
Impact of shrinkage
Income Statement
Terminology
Calculate net profit
Breakages
Expenses
Type of expenses
Increase and decrease
Reduce Shrinkage
Effects of shrinkage
Cost of shrinkage
Reduce shrinkage
Maintain a safe and secure environment
Employer and employee rights and responsibilities
Importance of maintaining a safe working environment
Safety procedures
Importance of securing areas for unauthorised access
Hazardous objects/products or potential hazards
Procedures in a shoplifting incident
Roles and Responsibilities
Identify and locate safety and emergency signs
List of emergency and safety telephone numbers
Emergency situations
Evacuation procedure
Safety Procedures
Safety equipment
Procedures
Role players to be contacted in the event of an incident
Target Audience
Target Audience: This skills program is for any person working in a retail or wholesale environment. It covers
none job specific unit standards that all retail and wholesale works should undergo as part of induction to our
industry.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 63
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Duration
Public Course: 3 consecutive day of classroom training.
In-House Courses: 3 consecutive day of classroom training.
Note: Optional - A four (4) day programme will include an additional 1 day to facilitate the compiling of the POE.
Unit Standard Alignment
Core 114895 Define the core concepts of the Wholesale and Retail environment NQF 2 10
Core 117887 Complete Basic Business Calculations NQF 2 5
Elective 114912 Maintain a safe and secure Wholesale and Retail environment NQF 2 10
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 64
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Programme Outcomes
At the end of this skills programme learners will be able to:
Select appropriate areas for storing stock.
Pack stock in stock area.
Perform stock room housekeeping functions.
Prevent shrinkage and losses in the stockroom.
Maintain stock in the stockroom to enhance supply chain efficiency.
Prepare for stock count
Count stock
Perform post stock count housekeeping functions
Programme Content
Stockroom Area
Layout for Stockroom
Principles for Effective Layout
Select Areas for Storing Stock
Pack Stock
Equipment
Packing Methods
Minimise Losses and Damages
Stock Rotation
Housekeeping
Keeping Stockroom Clean and Tidy
Dispose of Waste
Shrinkage and Losses
Causes of Shrinkage and Losses
Prevent Shrinkage and Loss
Maintain Stock
Supply Chain
Stock Flow
Maintain Stock
Prepare for Stock Count
Importance and effect of stock counts on the business
Interpret instructions for stock counts
Store Person (Stockroom
person)
27/833402B
In order to function in the stockroom of a retail store the handling of stock is the focal point. Packing, counting
and maintaining stock are part of everyday functions.
Credits contribute towards qualification
48206: National Certificate: Wholesale & Retail Operations (NQF 2)
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 65
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Prepare the stock for counting
Stock Count
Procedures for stock counting
Check and sort stock for counts
Count and record stock counts
Procedures for correcting errors
Post Stock Housekeeping
Housekeeping requirements
Remove evidence of stock counts
Check stock displays after stock counts
Target Audience
Target Audience: This skills program is aimed primarily at people who work in a stockroom of a retail store and
are responsible for maintain stock in the stockroom.
Programme level: The level of the programme is at NQF Level 2.
Minimum Qualifying Criteria: Competence in Communication at NQF level 1 & Mathematical Literacy at NQF
level 1.
Duration
Public Course: 2 consecutive day of classroom training
In-House Courses: 2 consecutive day of classroom training
Note: Optional - A Third (3) day programme will include an additional 1 day to facilitate the compiling of the POE
Unit Standard Alignment
Elective 243672
Maintain the stockroom
NQF 2 8
Elective 114891 Count Stock for a Stock-take NQF 2 5
Accreditation
Primeserv Corporate Solutions (Pty) Ltd Reg. No. 1997/008827/07 trading as Primeserv HR Solutions
Provisionally registered with the Department of Higher Education and Training, Registration No. 2011/FEB07/064,
as a Private FET College.
Training Provider Accreditation: Services SETA - No. 2194, MOU – WRSETA Ref 413
Training Methodology
The programme is facilitated by a competent subject matter specialist/s, who utilises the following techniques to ensure
that the session is practical and experiential: Discussion; Role Plays; Exercises & Case Studies; Videos/DVDs; and
Formative Assessments.
To facilitate this process we offer Coaching Support:
The Primeserv appointed assessor and project co-ordinator are available to the learners for telephonic support and
coaching while learners compile their POE’s.
Additional coaching support will be scheduled, as required, to assist with the building of POE’s.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 66
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Primeserv HR Solutions: Product Offering
Business Practice
Qualification NQF level Credits
61755: General Education & Training Certificate: Business Practice NQF 1 (L/Reg: 23Q230071391211) 1 121
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Financial Life Skills SSETA Accredited 243189: Manage personal finances 2 1 8
Contact Centre
Qualification NQF level Credits
71490 LP73269: National Certificate: Contact Centre Support NQF 2 (L/Reg: 23Q230089201282) 2 128
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Contact Centre Skills (In-bound) SSETA Accredited
13872: Instil in myself a personal Contact Centre culture
4
4 4
10350: Collect and record information queries and requests from customers 2 8
13873: Handle a range of customer complaints in Contact Centres 4 4
10358: Apply in-bound Contact Centre operations within a commercial environment 2 8
Contact Centre Skills (Out-bound) SSETA Accredited
13872: Instil in myself a personal Contact Centre culture
4
4 4
10350: Collect and record information queries and requests from customers 2 8
13873: Handle a range of customer complaints in Contact Centres 4 4
13883: Apply out-bound Contact Centre operations within a commercial environment 3 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 67
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Contact Centre Skills (In & Out-bound)
SSETA Accredited
13872: Instil in myself a personal Contact Centre culture
5
4 4
10350: Collect and record information queries and requests from customers 2 8
13873: Handle a range of customer complaints in Contact Centres 4 4
10358: Apply in-bound Contact Centre operations within a commercial environment 2 8
13883: Apply out-bound Contact Centre operations within a commercial environment 3 8
Business Administration
Qualifications NQF level Credits
67465 LP23655: National Certificate: Business Administration Services NQF 3 L/Reg: 23Q230026461303) 3 120
61595 LP35928: FETC: Business Administration Services NQF 4 L/Reg: 23Q230032541404) 4 140
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Minute Taking SSETA Accredited 13934: Plan and prepare meeting communication 1 3 4
Dealing with Conflict SSETA Accredited 9533: Use communication skills to handle and resolve conflict in the workplace 2 3 3
Frontline/Reception Skills SSETA Accredited
13928: Monitor and control reception area
2
3 4
13930: Monitor and control the receiving and satisfaction of visitors 3 4
7177: Attend to customer enquiries face-to-face and on the telephone in a banking environment
3 4
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 68
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Office Administration & Organisational Skills
SSETA Accredited
7785: Function in a business environment
3
3 4
13931: Monitor and control the maintenance of office equipment 3 4
13937: Monitor and control office supplies 3 2
7796: Maintain a secure working environment 3 1
13929: Co-ordinate meetings, minor events and travel arrangements 3 3
13934: Plan and prepare meeting communications 3 4
Office Admin Skills SSETA Accredited
7785: Function in a business environment
2
3 4
13931: Monitor and control the maintenance of office equipment 3 4
13937: Monitor and control office supplies 3 2
7796: Maintain a secure working environment 3 1
Office Organisational Skills SSETA Accredited
13929: Co-ordinate meetings, minor events and travel arrangements
2
3 3
13934: Plan and prepare meeting communications 3 4
Introduction to Computers Unaccredited Training n.a. 1 3 n.a.
MS Word (Level 1) Unaccredited Training n.a. 1 3 n.a.
Excel (Level 1) Unaccredited Training n.a. 1 3 n.a.
Report Writing SSETA Accredited 110023: Present information in report format 1 4 6
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 69
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Executive Assistant SSETA Accredited
110021: Achieve personal effectiveness in business environment
2
4 6
110003: Develop administrative procedures in a selected organisation 4 8
110009: Manage administrative records 4 4
Telephone Skills SSETA Accredited 7790: Process Incoming and outgoing telephone calls 1 3 3
Marketing Management
Qualifications NQF level Credits
67464 LP59276: FETC: Marketing NQF 4 (L/Reg: 23Q230081451394) 4 139
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Customer Care SSETA Accredited
252218: Liaise with a range of customers of a business
2
4 4
252210: Handle a range of customer complaints 4 4
Project Management
Qualifications NQF level Credits
50080: FETC: Project Management NQF 4 (L/Reg: 23Q230068281364) 4 136
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Project Management Fundamentals SSETA Accredited
120372: Explain fundamental of project management
3
4 5
120379: Work as project team member 4 8
120376: Conduct project documentation management to support project processes 4 6
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 70
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Project Management Fundamentals SSETA Accredited
120382: Plan, organise and support project meetings and workshops
3
4 4
120381: Implement project administration processes according to requirements 4 5
Project Management Intermediate SSETA Accredited
120373: Contribute to project initiation, scope definition and scope change control
5
4 9
120384: Develop a simple schedule to facilitate effective project execution 4 8
120387: Monitor, evaluate land communicate simple project schedules 4 4
120383: Providing assistance in implementing and assuring project to work meets quality requirements
3 6
120385: Apply a range of project management tools and techniques 4 7
120372: Explain fundamental of project management 4 5
Project Management Advanced SSETA Accredited
120385: Apply a range of project management tools and techniques
5
4 7
120388: Supervise a project team of a small project to delivery project objectives 5 14
120375: Participate in the estimation and preparation of cost budge for a project or sub project and monitor and control actual cost against budget
4 6
120374: Contribute to the management of project risk within own field of experience 4 5
Generic Management
Qualifications NQF level Credits
57712 LP58344: FETC: Generic Management NQF 4 (L/Reg: 23Q230075281504) 4 150
59201 LP60269: National Certificate: Generic Management NQF 5 (L/Reg: 23Q230073291625) 5 162
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 71
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Business Writing Skills SSETA Accredited
12153: Use the writing process to compose texts required in the business environment
2
4 5
119459: Write/present/sign for a wide range of contexts 4 5
119457: Interpret and use information from texts 3 5
Communication: Interpersonal Communication Excellence
SSETA Accredited
119472: Accommodate audience and context needs in oral communication
3
3 5
119462: Engage in sustained oral/signed communication and evaluate spoken/signed texts 4 5
Financial Management for First Line Managers
SSETA Accredited 242810: Manage expenditure against a budget 2 4 6
Leadership for First Line Managers SSETA Accredited
242824: Apply leadership concepts in work context
3
4 12
242819: Motivate and Build a Team 4 10
Management Development for First Line Managers (Successful Supervision - Abridged)
SSETA Accredited
242818: Describe the relationship of junior management to other roles
3
4 5
242821: Identify responsibilities of a team leader in ensuring that organisation standards are met
4 6
242814: Identify and explain the core and support functions of an organisation 3 6
242822: Employ a systematic approach to achieving objectives 4 10
242817: Solve problems, make decisions and implement solutions 4 8
Management Development for First Line Managers (Successful Supervision)
SSETA Accredited
242824: Apply leadership concepts in work context
5
4 12
242819: Motivate and Build a Team 4 10
242818: Describe the relationship of junior management to other roles 4 5
242821: Identify responsibilities of a team leader in ensuring that organisation standards are met
4 6
242822: Employ a systematic approach to achieving objectives 4 10
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 72
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Meetings: Effective Meetings SSETA Accredited 242816: Conduct a structured meeting 1 4 5
Performance Management for First Line Managers
SSETA Accredited 11473: Manage individual and team performance 2 4 8
Time Management SSETA Accredited 242811: Prioritise time and work for self and team 1 4 5
Presentation Skills Unaccredited Training n.a. 2 4 n.a.
Assertiveness Training Unaccredited Training n.a. 2 4 n.a.
Mentoring Skills Unaccredited Training n.a. 2 4 n.a.
Change Management SSETA Accredited 252021: Formulate recommendations for a change process 2 5 8
Coaching Skills SSETA Accredited 252035: Select and coach first line managers 2 5 8
Conflict Management SSETA Accredited 114226: Interpret and manage conflicts within the workplace 2 5 8
Diversity Management SSETA Accredited 252043: Manage a diverse work force to add value 2 5 6
Emotional Intelligence (EQ) SSETA Accredited 252031: Apply the principles and concepts of emotional intelligence to the management of self and others
2 5 4
Financial Management for Middle Managers
SSETA Accredited 252040: Manage the finances of a unit 2 5 8
HR Management for Middle Managers
SSETA Accredited
252029: Lead people development and talent management
5
5 8
12140: Recruit and select candidates to fill defined positions 5 9
252034: Monitor and evaluate team members against performance standards 5 8
Leadership for Middle Managers SSETA Accredited
120300: Analyse leadership and related theories in a work context
2
5 8
252037: Build teams to achieve goals and objectives 5 6
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 73
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Management Development for Middle Management (IMDP)
SSETA Accredited
252032: Develop, implement and evaluate an operational plan
5
5 8
252034: Monitor and evaluate team members against performance standard 5 8
120300: Analyse leadership and related theories in a work context 5 8
252037: Build teams to achieve goals and objectives 5 6
252026: Apply a system approach to decision making 5 6
Negotiation Skills SSETA Accredited 117853: Conduct negotiations to deal with conflict situations 2 5 8
Performance Management for Middle Management
SSETA Accredited 252034: Monitor and evaluate team members against performance standards 2 5 8
Recruitment & Selection Skills SSETA Accredited 12140: Recruit and select candidates to fill defined positions 2 5 9
Competency Based Interviewing Skills
Unaccredited Training n.a. 2 5 n.a.
Wholesale and Retail
Qualification NQF level Credits
58206: National Certificate: Wholesale and Retail Operations: Chain Store Operations NQF 2 (L/Reg: 27Q270014551202) 2 120
63409: National Certificate: Wholesale and Retail Operations: Stock Control Retail Outlet NQF 3 (L/Reg: 27Q270017221203) 3 120
57712 LP63333: FETC: Wholesale and Retail Generic Management NQF 4 (L/Reg: 27Q270028321504) 4 150
59201 LP63334: National Certificate: Wholesale and Retail Management NQF 5 (L/Reg: 27Q270029281625) 5 162
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 74
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Checkout Operator (Cashier) WRSETA Accredited
114903: Interact with Customers
3
2 8
114889: Record transactions 2 8
114894: Process payment at a point of sales 2 10
Shelf Packer/ Store Assistant WRSETA Accredited
114903: Interact with customers
3
2 8
114906: Mark merchandise and maintain displays 2 10
114891: Count stock for stock-take 2 5
Shelf Filler FCMG Merchandiser D WRSETA Accredited
114895: Define the core concepts of the Wholesale and Retail environment
3
2 10
114912: Maintain a safe and secure Wholesale and Retail environment 2 10
Shelf Filler (Stocktake/Temp) WRSETA Accredited 114891: Count stock for a stock-take 1 2 5
Store Person-Induction WRSETA Accredited
114895: Define the core concepts of the Wholesale and Retail environment
3
2 10
117887: Complete basic business calculations 2 5
114912: Maintain a safe and secure Wholesale and Retail environment 2 10
Store Person (Stockroom person) WRSETA Accredited
243672: Maintain the stockroom
2
2 8
114891: Count stock for a stock-take 2 5
Dispatch & Receiving Clerk WRSETA Accredited
114896: Receive stock
3
3 12
114892: Dispatch stock 3 10
Receiving Clerk WRSETA Accredited 114896: Receive stock 2 3 12
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 75
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Dispatch Clerk WRSETA Accredited 114892: Dispatch stock 2 3 10
Retail Supervisor - Sales/Service/Housekeeping
WRSETA Accredited
118028: Supervise customer service standards
3
4 8
118029: Supervise housekeeping and hygiene in a store 4 6
118037: Supervise sales performance 4 8
Retail Manager (General - Expenditure Management)
WRSETA Accredited
242810: Manage expenditure against a budget
2
4 6
117156: Interpret basic financial statement 4 4
Retail Manager (General Team Management)
WRSETA Accredited
12433: Use communication techniques effectively
3
5 8
252037: Build teams to achieve goals and objectives 5 6
252034: Monitor and evaluate team members against performance standards 5 8
Retail Manager (General - Staff Recruitment & Development)
WRSETA Accredited
10980: Induct a new employee
3
4 6
255496: Manage a training intervention 5 8
12140: Recruit and select candidates to fill a defined position 5 9
Retail Manager (General - Team Building/Motivation)
WRSETA Accredited
12433: Use communication techniques effectively
3
5 8
252037: Build teams to achieve goals and objectives 5 6
242819: Motivate and build a team 4 10
Retail Manager (General - Team Performance)
WRSETA Accredited
242811: Prioritise time and work for self and one's team
2
4 5
252034: Monitor and evaluate team members against performance standards 5 8
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 76
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Retail Manager (General - Induction & Training)
WRSETA Accredited
10980: Induct a new employee
2
4 6
255496: Manage a training intervention 5 8
OD-ETDP
Qualifications NQF level Credits
50334: National Certificate: Occupationally Directed Education Training and Development Practices NQF 5 (L/Reg: 07Q070028241205) 5 120
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Assessor Training ETDP SETA Accredited
115753: Conducting outcomes-based assessments 3 5 15
Designing Assessment Instruments ETDP SETA Accredited
115755: Design and develop outcomes-based assessments 3 6 10
Design Outcomes-based Learning Materials
ETDP SETA Accredited
123401: Design outcomes-based learning programmes 3 6 15
Facilitating Training (TTT) ETDP SETA Accredited
117871: Facilitate learning using a variety of given methodologies 3 5 10
Moderator Training ETDP SETA Accredited
115759: Conduct moderation of outcomes-based assessments 2 6 10
Skills Development Facilitator ETDP SETA Accredited
252041: Promote a learning culture in an organisation
4
5 5
15221: Provide information & advice regarding skills development & related issues 5 4
15218: Conduct an analysis to determine outcomes of learning for skills development & other purposes
6 4
15217: Develop an organisational training & development plan 5 6
15232: Coordinate planned skills development interventions in an organisation 5 6
15227: Conduct skills development administration in an organisation 4 4
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 77
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Skills Development Committee Workshop
Unaccredited Training n.a. 2 5 n.a.
Employment Equity Committee Workshop
Unaccredited Training n.a. 2 5 n.a.
Health & Safety Training
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Accident/Incident Investigation Unaccredited Training n.a. 1 n.a.
Carbon Monoxide (CO) Unaccredited Training n.a. 1 n.a.
Compensation for Occupational Injuries and Diseases
Unaccredited Training n.a. 1 n.a.
Conduct workplace occupational health and safety (OHS) inspections
Unaccredited Training n.a. 1 n.a.
Control Workplace Hazardous Substances
Unaccredited Training n.a. 2 n.a.
Evacuation Procedure Unaccredited Training n.a. 1 n.a.
Fire Fighting Level 1 Unaccredited Training n.a. 1 n.a.
Fire Fighting Level 2 TETA Accredited 12484: Perform basic fire fighting 2 2 4
First Aid Level 1 Unaccredited Training n.a. 2 n.a.
First Aid Level 2 Unaccredited Training n.a. 3 n.a.
First Aid Level 3 Unaccredited Training n.a. 5 n.a.
Health & Safety Workshops Unaccredited Training n.a. 1 n.a.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 78
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
HIV/Aids in the Workplace SSETA Accredited Demonstrate knowledge and understanding of HIV/AIDS in a workplace, and its effects on a business sub-sector, own organisation and a specific workplace
2 3 4
HIV/AIDS Workshop Unaccredited Training n.a. 1 n.a.
Occupational Health Safety & General Housekeeping
TETA Accredited 8016: Maintaining occupational health, safety and general housekeeping 2 3 8
OHSACT for Managers Unaccredited Training n.a. 2 n.a.
Risk Analysis & Assessment Unaccredited Training n.a. 2 n.a.
Safety Representative Unaccredited Training n.a. 2 n.a.
Working at Heights Unaccredited Training n.a. 2 n.a.
Apply Health & Safety to a Work Area
Unaccredited Training n.a. 1 2 3
Health & Safety Compliance Unaccredited Training n.a. 1 2 4
Construction Training
Qualifications NQF level Credits
24273: National Certificate: Community House Building NQF 2 (L/Reg: 05Q0500622513122) 2 161
65409: National Certificate: Building & Civil Construction NQF 3 (L/Reg: 05Q050114251403) 3 140
58782: FETC: Plumbing NQF 4 (L/Reg: 05Q050101351604) 4 160
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Handyman Unaccredited Training n.a. 15 3 n.a
ARTISAN TRAINING Phase 1, & 2: Carpentry, Plasterer & Tiler
Pre - NQF (CETA Accredited)
n.a. 45 3 n.a
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 79
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
ARTISAN TRAINING Phase 3: Carpentry, Plasterer & Tiler
Pre - NQF (CETA Accredited)
n.a. 30 3 n.a
ARTISAN TRAINING Phase 1, & 2: Masonry, Painting & Plumbing
Pre - NQF (Unaccredited)
n.a. 45 3 n.a
ARTISAN TRAINING Phase 3: Masonry, Painting & Plumbing
Pre - NQF (Unaccredited)
n.a. 30 3 n.a
ARTISAN TRAINING Trade Test Preparation
Pre - NQF (CETA Accredited)
n.a. 10 3 n.a
Construction: Assessments Pre - NQF (CETA Accredited)
n.a. t.b.a. 3 n.a
Erecting & Dismantle Scaffolding Unaccredited Training n.a. 3 3 n.a
Scaffolding Inspecting Unaccredited Training n.a. 2 n.a
Shutter Hand Unaccredited Training n.a. 10 3 n.a
Hand Tools Unaccredited Training n.a. 5 3 n.a
Basic Spray Painting Unaccredited Training n.a. 5 3 n.a
Paving Unaccredited Training n.a. 15 3 n.a
Dry Walling & Partitioning Unaccredited Training n.a. 10 n.a
Brush Cutter Unaccredited Training n.a. 2 n.a
Heavy Plant & Equipment
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Articulated Dump Truck Unaccredited Training n.a.
2 n.a.
Operate a Locomotive Unaccredited Training n.a. 2 n.a.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 80
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Operate an Excavator CETA Accredited 262744: Operate an excavator
Novice Training = 5 days; Refresher Training = 1 day
2 15
Operate a Front end Loader CETA Accredited 262747: Operate a front end loader 2 12
Operate a Grader Unaccredited Training n.a. 2 n.a.
Motorised Scraper Unaccredited Training n.a. 2 n.a.
Operate a Rigid Body Dump truck Unaccredited Training n.a. 2 n.a.
Operate a Roller CETA Accredited 262805: Operate a roller 2 5
Operate a Tractor Unaccredited Training n.a. 2 n.a.
Skid Steer Loader (Bobcat) CETA Accredited 262712: Operate a skid steer loader 2 8
Track Type Dozers Unaccredited Training n.a. 2 n.a.
Operate a Backhoe/Loader CETA Accredited 262727: Operate a backhoe/loader 2 15
Operate a Water Cart Unaccredited Training n.a. 2 n.a.
Professional Driving
Qualifications NQF level Credits
50285: National Certificate: Professional Driving NQF 3 (L/Reg: 26Q260009212053) 3 122
Short Learning Programmes Qualification Link Unit Standard/s Duration
(days) NQF level Credits
Convey Dangerous Good by Road TETA & DOT Accredited
123259: Convey dangerous goods by road 2 3 4
Operate a Rigid Heavy Vehicle (14 days for a group of 4; / 2 days Theory + 100 hours per learner)
TETA Accredited 123253: Operate a rigid heavy vehicle 14 4 15
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 81
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Qualification Link Unit Standard/s Duration
(days) NQF level Credits
Operate A Vehicle Combination (14 days for a group of 4; / 2 days Theory + 100 hours per learner)
TETA Accredited 123254: Operate a vehicle combination 14 4 20
Operate A Rigid light Vehicle (6 days for a group of 4; / 2 days Theory + 40 hours per learner)
Unaccredited Training n.a. 6 n.a.
Advanced, Defensive & Economical Driving
Unaccredited Training n.a. 2 4 n.a.
Accident Avoidance Unaccredited Training n.a. 1 4 n.a.
Advanced Techniques for Operating Four Wheel Drive Vehicles
Unaccredited Training n.a. 3 4 n.a.
Driver Assessment Unaccredited Training n.a. 0.5 4 n.a.
Lifting Machinery
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Hydraulic Mobile Cranes up to 50 000 kg (C33, C34, C37, C38, C43)
DOL & TETA Accredited
116254: Operate Mobile Crane
Novice Training = 5
days; Refresher
Training = 1 day
2 20
Heavy Cranes above 50 000 kg (C35, C36, C39, C40)
DOL & TETA Accredited
242982: Operate Heavy Crane 3 14
Lift Truck F1-F3 DOL & TETA Accredited
242974: Operate counter-balanced lift truck 3 7
Lift Truck F4 DOL & TETA Accredited
260818: Operate a counter balanced lift truck in excess of 15 tons 3 9
Order Picker F8 - F9 DOL & TETA Accredited
242972: Operate advanced defined purpose lift trucks 3 7
Overhead Crane C30 DOL & TETA Accredited
116235: Operate a pendant controlled overhead crane 2 5
Overhead Crane C31 DOL & TETA Accredited
116231: Operate a cab controlled overhead crane 2 8
Pallet Truck F12 DOL & TETA Accredited
242981: Operate defined purpose lift trucks 2 4
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 82
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
Short Learning Programmes Accreditation Unit Standard/s Duration
(days) NQF level Credits
Reach Truck F5 DOL & TETA Accredited
242972: Operate advanced defined purpose lift trucks
3 7
Rough Terrain Trucks F11 DOL & TETA Accredited
260762: Operate rough terrain/earthmoving/agricultural equipment 3 11
Side Loader TETA Accredited 260797: Operate a sideloader lift truck 3 8
Telescopic Materials Handler (Boom Handler) C46
TETA Accredited 260781: Operate a telescopic boom handler 3 10
Tower Crane (C41, C42) DOL & TETA Accredited
116255: Operate a tower crane 2 20
Truck Mounted Crane C32 DOL & TETA Accredited
116253: Operate a truck mounted loader crane 2 20
Pedestrian controlled stacker F6 - F7 TETA Accredited 242981: Operate defined purpose lift trucks 2 4
Turret Trucks F13 - F14 DOL & TETA Accredited
242972: Operate advanced defined purpose lift trucks 3 7
Mobile Elevating Platform TETA Accredited 243272: Operate a Mobile Elevating Work Platform (MEWP) 2 10
Stacking & Storing of Goods Unaccredited Training n.a. 2 n.a.
Sling and Communicate during Crane Operations
TETA Accredited 253638: Sling and Communicate during crane operations 2 2 4
Shift Loads using Lifting Equipment TETA Accredited 243021: Shift loads using lifting equipment 2 2 4
Shunt Rail Vehicles Unaccredited Training n.a. 7 n.a.
Safe Lifting Practice Unaccredited Training n.a. 2 n.a.
Tailgates & Tail lifts Unaccredited Training n.a. 2 n.a.
Rigging & Slinging TETA Accredited 253638: Sling and Communicate during crane operations 2 2 4
Vehicle Spotter Training Unaccredited Training n.a. 2 n.a.
Specialised Vehicles Unaccredited Training n.a. 5 n.a.
Company Profile © Primeserv HR Solutions (v15 01.07.14) Pg 83
Gauteng: 011 691 8000 [email protected].
Durban: 031 263 2249 [email protected].
Port Elizabeth: 041 072 0272 [email protected].
Cape Town: 021 528 3900 [email protected]
HR Consulting Services
Business Strategy & Structure Workshops
HR Strategy & Structure Workshops
HR Balanced Scorecards, Business Profiles and Job Profiles OR Internal Capacity Building
Development of Integrated Functional/Divisional and/or Job/Role Profiles
Competency & Psychometric Assessment
Learning & Development Strategy Development
Skills Audits and/or Training Needs Analysis
Implementation of Learning & Development Interventions
ETQA processes - Assessment of Learning Outcomes, Certification, Registration and Accreditation
Designing and Developing Learning Materials
PM Audit & Methodology Workshop
PM Policies, Procedures and Training
Development of Business Scorecards/Measurement Tools
Job Evaluation/Job Grading
Remuneration & Reward Systems & Processes: Grading Systems, Salary Surveys, Incentive/Bonus
Schemes
Writing of HR Policies & Procedures
Occupational Safety, Health, Risk, Environment & Quality Support
BEE Consulting Support (Advisory)