Wild Apricot Expert Webinar

Build. Connect. Grow. Membership & more.

How The Best Nonprofits Resolve Internal Conflict Quickly and Get on With Their Mission

Presented by Margaret Sumption

Wild Apricot Expert Webinar

Donald CowperStory ApricotContent Manager

Your Wild Apricot Hosts

Rano GhoshInvictus Apricot

Customer Success Coach

Wild Apricot Expert Webinar

We will email you a link to a recording of this

webinar.

See more webinars: www.wildapricot.com/academy

Wild Apricot Expert Webinar

Wild Apricot Expert Webinar

50,000 membership managers use Wild Apricot everyday

10 years old!

#1 Membership Management Software Provider

Wild Apricot Expert Webinar

Your Presenter

Margaret Sumption

How the Best NonprofitsResolve Internal Conflict

Quickly and Get On with their Mission

Wild ApricotSeptember 26, 2017

Introduction ❑ We Are Hardwired for Connection❑ Seven Strategies to Start Right in Relationships✓ Knowing Ourselves Exceptionally Well✓ Positive Sentiment Override ✓ Creating a Rulebook for the Work✓ Listen with the Intent to be Influenced✓ Aiming High and Right✓ Choosing Successful Over Right✓ Taking Ownership

❑ Reframing a Broken Relationship❑ Conclusion and Questions

I am your boss, BOZO!

Know Yourself Exceptionally Well

•What do I want for yourself?•What do I want for others?•What would the perfect work environment be like?•What can I contribute to creating a healthy and peaceful team?

Ask yourself: What does success look like?”

You set the stage for a successful relationship.

• We are hardwired for connection• Most relationships start out positive

Sentiment override

• Some relationships start out with a “reputation”

Sentiment override

• Our behavior together either adds to the positive sentiment….. Or it detracts from our positive regard

• You have the power to maintain positive relationship sentiment

Sentiment override

The Four Horsemen…

About positive sentiment override….

•Be alert to the Four Horsemen

Source: John M. Gottman, PhD

Sentiment override

Creating a rulebook for the work

Rules of EngagementCreating a rulebook for the work.

Write and review job descriptions

Creating a rulebook for the work.

Create policy, process, and implementation steps clearly.

Creating a rulebook for the work.

Create a Charter of Work.

Creating a rulebook for the work.

Decide how you are going to decide.

What is the problem?What is the real problem?

Why is it a problem?What is our plan?

What is our strategy for executing our plan?

Creating a rulebook for the work.

• Set accountability measures.• Assess conflicts.• Manage conflicts.• Measure results.

Creating a rulebook for the work.

Celebrate outcomes together.

Creating a rulebook for the work.

Listen with the intent to be influenced

Two choices.

You decide.

Choose Successful over Right

Think – Breathe – Then Deliver

• Think first, think again, practice, then deliver.• Follow the 24-hour rule in written correspondence.• Find time to breathe before reacting.• When in doubt, wait…… still in doubt, let it go.

No one ever had to apologize for the something they DIDN’T say.

Choose Successful over Right

Taking ownership

Letting Go Gives You Freedom

Taking ownership

You can’t have a fight……

if you drop your end of the rope.

Reframing a broken relationship

• Find the things you can agree upon• Be assertive• Be cooperative• Be kind• Acknowledge the hurt• Keep your eye on mission

Thank You!

818 S. Hawthorne AvenueSioux Falls, South Dakota 57104-4537(605) 336-0244 or (888) 4-SUMPTION

www.sumptionandwyland.com

Wild Apricot Facebook Group

www.facebook.com/groups/WildApricotTribe/

#1 Membership Management Software Provider

www.wildapricot.com

Wild Apricot Expert Webinar

Build. Connect. Grow. Membership & more.

How The Best Nonprofits Resolve Internal Conflict Quickly and Get on With Their Mission

Presented by Margaret Sumption

THE END