SAP WORLD TOUR 09 meets3rd SAPience.be TECHNOLOGY DAY

Wily IntroscopeWhy this is an essential diagnostics tool for Systems Administration of Java and ABAP Systems.

Graham WardSAP Technical Consultant,CTAC Managed ServicesSAP Lounge, VilvoordeJune 3-4, 2009

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CTAC – Company Background

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550 CONSULTANTS

BELGIUM

THE NETHERLANDS GERMANY

SPECIALIST IN SAP ERP

IT AND BUSINESS CONSULTANCY

THOROUGH FUNCTIONAL, TECHNICAL AND BRANCHE EXPERTISE

SAP HOSTING 20.000 USERS

EURONEXT QUOTED

EXPERTISE > 8YRS PRAGMATIC

RESULTS ORIENTED

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CTAC – Company Background

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MANAGED SERVICES BUSINESS SERVICES PROFESSIONAL SERVICES

SME

• SAP All-in-One

• SAP Business One

• SAP Logistics expertise for small and medium-sized companies

• Microsoft Dynamics CRM & Microsoft Dynamics NAV

Retail solutions

SAP logistics service for large enterprises

Utility specialist

Technical Service Providers

Professional Service Providers

SAP NetWeaver, SAP Portal, integration with SAP systems

Management information with SAP BI

CRM en SRM with SAP

PLM cycle for capital-intensive companies

Training and change management

Application management, hosting and improvement

System and network services

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1. Wily Introscope1.1. Background1.2. Architecture1.3. Use in SMD

2. Version 7.2 vs 8.02.1. User Interface2.2. New Features

3. Tuning and Analysis3.1. Where to start3.2. What to look for

4. Summary4.1. Advantages vs disadvantages

Agenda

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Wily Introscope - Background

Wily Introscope 3rd party product from Computer Associates Independent Monitoring Tool (for SAP, Oracle, IBM Websphere, etc.) Bundled with Solution Manager 4.0 Used by SAP Support for remote Java troubleshooting

NetWeaver 7.0 gave customers “read-only” licence Introscope 7.1 => 7.2 Manual installation Difficult to upgrade from SP to SP

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Wily Introscope - Architecture

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Wily Introscope - Architecture

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Wily Introscope – Use in SMD

Solution Manager Diagnostics Wily Introscope is a core component Feeds information into SMD statistics used in E2E monitoring Basis for Java Stack analysis

Used by SAP Support for remote troubleshooting Used in Early Watch Reporting Information about Heap Memory/Thread usage

Start Wily Introscope directly from SMD Webview Workstation

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Wily Introscope – Use in SMD

Workstation What does it monitor?

Standard Java and J2EE Components Enterprise Portal Process Integration MDM Back-end Connectivity ……

Features Console Investigator Historical Query Trace Session Live Error Viewer Report Generator

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1. Wily Introscope1.1. Background1.2. Architecture1.3. Use of Wily inside SMD

2. Version 7.2 vs 8.02.1. User Interface2.2. New Features

3. Tuning and Analysis3.1. Where to start3.2. What to look for

4. Summary4.1. Advantages vs disadvantages

Agenda

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Introscope Version 7.2 vs 8.0

User Interface 7.2

Based on preconfigured templates– J2EE– WebDynpro– Portal– OS information– Garbage Collection– XI

Drill down to lower level of detail

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Introscope Version 7.2 Webview

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Introscope Version 7.2 Webview

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Introscope Version 7.2 vs 8.0

User Interface 8.0

Still based on preconfigured templates, extended– Portal, J2EE, ABAP, PI– MDM, Duet, ….– Web Services …– Web Dispatcher, TREX ….– ……

Drill down to lower level of detail Extended Help available on all fields/views

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Introscope Version 8.0

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Introscope Version 8.0

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Introscope Version 8.0

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Introscope Version 7.2 vs 8.0

Existing Views Investigator

Easy drill down Search capabilities Error/ Trace view

Live Error Viewer Selection based on user, system, time, etc.

Historical Query Viewer Select individual records from history for analysis

Transaction Trace Viewer Create trace file based on selection and drill down per record

Report Generator Create standard analysis reports based on templates

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Introscope Version 7.2 vs 8.0

Investigator

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Introscope Version 7.2 vs 8.0

Live Error Viewer

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Introscope Version 7.2 vs 8.0

Historical Query Viewer

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Introscope Version 7.2 vs 8.0

Transaction Trace Viewer

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Introscope Version 7.2 vs 8.0

Report Generator

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Introscope Version 7.2 vs 8.0

New Features 8.0

New Look and Feel Extensive list of monitored components Support for all new SAP NetWeaver components

– PI 7.1– CE 7.1– Web Services

More efficient memory management Extended monitoring capability for data traffic Automated installation of agents from Solution Manager

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1. Wily Introscope1.1. Background1.2. Architecture1.3. Use of Wily inside SMD

2. Version 7.2 vs 8.02.1. User Interface2.2. New Features

3. Tuning and Analysis3.1. Where to start3.2. What to look for

4. Summary4.1. Advantages vs disadvantages

Agenda

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Tuning and Analysis

Where to start 7.2 or 8.0

Console– Template overview– Drilldown– Visual ‘scanning’ of information

Investigator– Easy selection– Search capabilities– Summary screens– Drilldown

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Tuning and Analysis

What to look for … Troubleshooting

Unusual Activity Make use of trend analysis Select date/time range and drill down Use search features

– iViews– Threads– ‘Own’ code (e.g. logon module)

Make use of trace analysis/live error viewer if problem ongoing

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

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Tuning and Analysis

What to look for Tuning

Trend analysis pre- and post-change– Analyse ‘current’ situation– Identify parameter changes– Make change– Analyse ‘new’ situation

Immediate visual indication of positive/negative effects– Use as basis for further corrections if necessary

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Tuning and Analysis

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Tuning and Analysis

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1. Wily Introscope1.1. Background1.2. Architecture1.3. Use of Wily inside SMD

2. Version 7.2 vs 8.02.1. User Interface2.2. New Features

3. Tuning and Analysis3.1. Where to start3.2. What to look for

4. Summary4.1. Advantages vs Disadvantages

Agenda

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Summary

Advantages Superb visual interpretation Excellent drill down capabilities Wide-range of SAP NetWeaver components Integration in SMD ‘Free’

Disadvantages Understanding and interpretation of what is shown Preconfigured templates Response for selection of large range of data Wily JVM (Enterprise Manager) also needs tuning!

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Summary

Not just for JAVA….

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Summary

Also for ABAP (1)….

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Summary

Also for ABAP (2)….

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Thank you!