JUNE 31st
JULY 7th
UMS BIKE IS FORMED
DEPLOYEDFIRST BIKE
ONE THOUSANDBIKES DEPLOYED
JULY 26th
AUGUST 17th
BIKES DEPLOYEDTEN THOUSAND
AUGUST 30th
TWENTY THOUSANDBIKES DEPLOYED
WE STRIVE TO DELIVER OPERATIONALEXCELLENCE AND SET THE STANDARDFOR HOW DOCKLESS CYCLES CO-EXIST
WITHIN EUROPEAN COMMUNITIES
USEREDUCATION
VISUALOPERATIONS
MANAGEMENT
LOCATION
DATAUSAGE
DATA
STREETTEAMS
CONTRO
LCENTER
API
CSV
AREA BYOPERATING
GEO-FENCE
FLEETVISUAL
OVERVIEW
GEO-FENCEMULTI-TIER
TRACKEDALWAYS
FIELD TEAM
DENSITYTAILORED
HEAT MAP
STREETTEAM
MANAGEMENT
STREETWARDENS
CONTROLCENTER
IN-APPFAULTS
CUSTOMERSERVICE
COLLECTIONVEHICLES
DEDICATED APPFOR REALTIME
RESPONSE
FULLLYINTEGRATED
COMPLETETRACEABILITY
RAPID
HIGH
PRIORITYDamaged and/or unsafe bicycles. Any bike
causing an obstruction, or illegally parked
Resolved within two (2) hours from
reported time
MEDIUM
PRIORITY
Bicycles parked inconsiderately, taking up
pedestrian space, or fallen over. Bikes outside
of agreed geo-fence
Resolved within four (4) hours from
reported time
LOW
PRIORITYBicycles legally parked, inside the geo-fence
but in low usage area, to be rebalanced.
Resolved within twelve (12) hours
from reported time
REACTIVE KPI
Usage rate improved by pro-actively positioning bikes
at high usage areas
Maintain an average of over three (3) journeys per bike, per day
averaged over a month.
Usage rate improved by checking and repositioning
any bike not used for 48 hours
Maintain an average of over three (3) journeys per bike, per day
averaged over a month.
Street warden patrols to pro-actively check bikes for
faults, and flag damaged bikes for collection and
replacement with new bike
90% of fleet available for use or in use at any given time
PRO-ACTIVE KPI
WE BELIEVE THE FUTURE OF DOCKLESSCYCLE HIRE LIES IN OPERATIONAL
AUTONOMY, EMBRACING NEW TECHNOLOGYAND IMPROVING USER EXPERIENCE