World MasterCard® Benefits Guide

World MasterCard® Benefits Guide

Consumer Credit Middle East & Africa 2015

Welcome to World MasterCard ® World MasterCard empowers you to pursue your dreams, wherever they take you. Take a memorable adventure and enter our world of carefully-curated opportunities, where unique experiences give you a new perspective. Explore our favourite premium merchants and get inspired by our selection of travel benefits.

1Version 1.0 – January 2015

Contents1 Welcome to World MasterCard®

2 Your Guide to Offers and Benefits

4 Regional Highlights

6 World MasterCard Experience Program

Travel 8 World MasterCard

Curated Nightlife

11 World MasterCard Luxury Hotels & Resorts Portfolio

12 World MasterCard Travel Program

18 The Leading Hotels of the World

20 MasterCard® Airport Concierge™ provided by Global Airport Concierge

22 Hertz Car Rental

Dining 24 Gourmet On Tour

Golf 26 Golf Program

30 MEA Highlights32 Airport Services:

LoungeKey Lounge Access

33 Etihad Airways

34 Travel Inconvenience & Cancellation

35 Travel Accident & Medical

36 Extended Warranty

37 Card Fraud Protection

38 Purchase Protection

39 ATM Robbery Insurance

40 Priceless Africa

41 Priceless Arabia

42 Next steps and FAQs44 MasterCard® Concierge

46 Frequently Asked Questions

47 Cardholder Communications

48 Acquire Your World MasterCard Benefits Guide Materials

49 Legal Disclaimer

Your Guide to Offers and BenefitsIt’s abundantly clear that affluent consumers know where and how to spend their money, and they are highly discerning about benefits, experiences, and rewards. Your affluent cardholders are unique–and your World MasterCard® card should be too.

MasterCard® has partnered with global top-tier brands to tailor benefits that provide empowerment, experiences and peace of mind to World MasterCard cardholders.

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We invite you to turn the pages and see how MasterCard can help you make the most out of our premium merchant offers. We encourage you to incorporate these offers into your cardholder marketing, and deliver campaigns that will increase engagement and loyalty.

Consumer Credit TeamMasterCard Global Products and Solutions Asia Pacific, Middle East and Africa

Travel Dining GolfWorld MasterCard Experience Program

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Regional Highlights Regional Delights Stimulate the curiosity of your cardholders with unexpected, inspiring experiences. World MasterCard® opens the door to distinctive travel, dining and golf experiences.

For cardholders who desire to discover secret corners of the world beyond the obvious landmarks, sample the best local flavours or take in a private golf lesson on championship fairways surrounded by breathtaking views, World MasterCard presents a range of specially curated benefits, giving cardholders access to unique experiences that are designed around their passions.

World MasterCard® Experience Program Extraordinary Discoveries Access unforgettable VIP experiences.

Step out of the mainstream and into the extraordinary. Enter a world of curated experiences designed to unlock the secret corners of the world and the unexpected treasures of seasoned travel. From discovering locally famous gourmet delights, handpicked travel selections to exclusive access to the best golf courses, World MasterCard opens the doors and delivers experiences that inspire, excite and recharge.

Be the first to enjoy new experiences with the World MasterCard Experience Program which changes bi-monthly:

• Distinctive travel selections

• Epicurean delights and unique dining experiences

• Access to member-only golf courses

For more details, please visit the World MasterCard website at worldcard.mastercard.com/mea.

Jordan: 962 6 593 3711 (non toll-free)

Mauritius: 01650, at voice prompt, enter “2#”, followed by “2#”, followed by “000014876#” (Number only accessible via fixed/land line)

Nigeria: 0800 746 645 664

South Africa: 0800 983 796

UAE: 800 085 209 077

UAE (Arabic): +971 4 437 6851 (non toll-free)

UAE (English): +971 4 437 6852 (non toll-free)

Others: +852 3758 7498 (non toll-free)

How to Reserve

To enjoy these special offers, all bookings and reservations must be made through the World MasterCard Experience Program via e-mail to [email protected] or by calling the numbers below:

Terms and ConditionsAll offers are subject to availability, and are valid for World MasterCard cardholders with cards issued in Asia Pacific, Middle East and Africa only.

Individual terms and conditions apply.

To enjoy these offers, all bookings and reservations must be made through the World MasterCard Experience Program and you must pay the price in full for the goods and services associated with the offer with a valid World MasterCard card.

All offers are valid for six months unless otherwise stated.

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World MasterCard® Curated Nightlife Front of the Line AccessJoin the A-List with priority access to hottest nightclubs.

Head out into the night and step right past long queues with priority guest-list access and table reservations at the most sought-after nightclubs around the world. Live it up with World MasterCard’s top picks for an unforgettable night out.

Year-round benefits vary by club and may include:

• Complimentary entrance and drinks

• Priority access for table reservations

• Guest list access

• Discounts off total bill

For more details on the list of participating nightclubs and the respective benefits, please visit the World MasterCard website at worldcard.mastercard.com/mea.

How to Reserve




Nigeria: 0800 746 645 664


UAE: 800 085 209 077




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Terms and ConditionsAll offers are subject to availability and are valid for World MasterCard cardholders with cards issued in Asia Pacific, Middle East and Africa only.

Offers are valid till 31 October 2015, unless stated otherwise.

Offer not to be used in conjunction with any other promotions.

To enjoy any of these offers under the World MasterCard Experience Program, you must pay the price in full for the goods/services associated with the offer with a valid World MasterCard card.

Minimum age of 21 applies for entry.

A World MasterCard card may be asked to be presented upon entry. Club rules and conditions apply.

Additional program terms and conditions apply.

Welcome to a world of possibilitiesYour World MasterCard® is the one card that connects you to more of what the world has to offer. Let us help you escape and indulge in experiences that you will remember for the rest of your life.

With your World MasterCard, you have access to the Luxury Hotels & Resorts portfolio with over 1,000 hotels and resorts. We have something for everyone, from single travelers and couples to families and multi-generational travelers. We are here to help you and your family create unforgettable memories.

Get the most from your travels with World Travel Benefits and truly experience preferential treatment and special amenities at participating Hotels & Resorts throughout the world. Plus, take advantage of exceptional seasonal travel experiences and offers when available with your World MasterCard.

World MasterCard® Luxury Hotels & Resorts PortfolioEnjoy Preferred Amenities at fine properties around the world with leading partners including Starwood Hotels & Resorts, InterContinental Hotels Group, Preferred Hotel Group, Raffles Fairmont Swissotel Hotels & Resorts, Carlson Rezidor Hotel Group and many more.

Imagine breathtaking vistas, exceptional service and luxury beyond compare. You can expect this from the World MasterCard Luxury Hotels and Resorts Portfolio. With over 900 of the world’s finest hotels and resorts, you will find properties that will cater to your every need. This year we are introducing our family friendly properties that offer a variety of organized programs and activities for even the youngest traveler. Create memories at one of our many family friendly resorts. Pamper yourself at an intimate boutique hotel. Indulge in a world-class resort. Rekindle the passion you have for life at a romantic hideaway. It is all at your fingertips. We want to make this an experience you will remember. At every hotel, you will enjoy exclusive benefits and amenities including:

• Complimentary breakfast for two daily

• Room upgrade at time of arrival, subject to availability

• Early check-in upon arrival, subject to availability

• 3 p.m. late check out, subject to availability

• World MasterCard Special Amenities (varies by property)

World MasterCard Special OffersEnjoy a world of limited-time special offers on lodging, cruises, vacation packages, and much more as a World MasterCard cardholder.

Escape across the country or around the world to places where the art of hospitality is practiced to perfection. Relax and rejuvenate in an exotic spa or build a sandcastle with your family on white sandy beaches. Wherever you go, embrace the experience, cherish the memories and leave the details to us.

1110 Carlson Wagonlit Travel is MasterCard’s designated travel agency for this service.

World MasterCard® Travel Program Reserve in Style Make your next vacation memorable.

Embrace the spirit of travel. Discover places that inspire and excite. Get ready to set sail on the open waters or travel by train through the mountains or settle into a luxury hotel for a restful night. When you are ready to discover your next adventure, we are ready to help you make it the best experience.

When you travel with World MasterCard, you discover a wide-ranging suite of services, savings, and benefits that make planning simple and traveling memorable. Through our partnerships with many exciting travel providers, we offer you unique experiences and discounts at premier destinations around the globe through the World MasterCard Travel Program.

As a World MasterCard cardholder, your benefits include:

• Hotel benefits – Find the perfect accommodation from a unique collection of exceptional hotels and resorts. Enjoy the best prices available at the time of booking+, room upgrades, late check-out (each subject to availability), complimentary breakfast, other special amenities.

• Cruise benefits – Cruise around the world in the world’s finest luxury ships. Treat yourself to shipboard credits of USD 200 per cabin (or of equivalent value) on select sailings.

• Train benefits – Relive the golden age of travel through luxury train services taking you through some of the world’s most beautiful landscapes. Benefit from complimentary hotel stays at either your departure or destination city; or complimentary cabin upgrades on the train and more.

+ Best available price at time of booking for travel suppliers participating in the World MasterCard travel program is based on a comparison with regular, published prices, excluding discount or negotiated rates not available to the general public, such as: membership, corporate, government, promotional, group, employee, packages, unpublished, or rates only available on auction websites.



Nigeria: 0800 746 645 664


UAE: 800 085 209 077




How to Reserve


Terms and ConditionsOffer is valid until 31 December 2015, unless otherwise stated. All offers are subject to availability and are valid for all World MasterCard cardholders with cards issued in Asia Pacific, Middle East and Africa only.

To enjoy any of these offers under the World MasterCard Experience Program, you must pay the price in full for the goods/services associated with the offer with a valid World MasterCard card.

Program terms and conditions apply.

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World MasterCard® Travel Program

Six Senses Laamu, Maldives A jewel in the Maldives’ glittering crownMake the most of your escape with a complimentary dinner for two and a late check out.

As the wind ruffles the palm fronds and the sun begins to set, listen to the waves break and the ocean lap against the villa. From the sustainable villas of Six Senses Laamu, take in the endless beauty of the Maldives. Luxury and privacy abound, with cuisine prepared using produce grown from the island’s organic gardens and an award-winning-spa. But perhaps the greatest wonders lie underwater, where exotic marine life thrives in the beautiful turquoise sea.

World MasterCard® cardholders will enjoy:

• A complimentary dinner for two with a minimum of a three-nights stay

• Late check-out until 3pm, subject to availability

Location: Laamu Atoll, Maldives


Amanpulo, Philippines Exclusive luxury amidst endless natural beautyMake your stay even more memorable with a special Kawayan experience, floating on the magnificent blue waters of the Sulu Sea.

Catch the first glimpse of Pamalican Island on the horizon. Surrounded by cerulean waters, the beauty of it becomes increasingly evident as Amanpulo’s plane comes into land. Bright white sands reflect the sun, while the balmy waters mirror the turquoise sky. With architecture inspired by traditional Philippine dwellings, the casitas are open and spacious, inviting the spectacular views to become a part of the interior. The endless ocean welcomes you to discover all that it has to offer, from the surface or underneath it.

World MasterCard® cardholders will enjoy*:

• A complimentary Kawayan experience on the Kawayan Bar, a bamboo raft partly covered with a traditional thatched roof that floats on the magnificent turquoise waters. Ideal for lounging, swimming, snorkelling and enjoying a bottle of wine and canapés

• A complimentary room upgrade subject to availability

* Minimum of three-nights stay, cannot be used in conjunction with any other offers.

Location: Pamalican Island, Sulu Archipelago, Philippines

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Amanpuri, Thailand Breathtakingly luxurious and peaceful Experience all that the Amanpuri has to offer with a complimentary room upgrade and Royal Thai Massage.

From a villa hidden away in the heart of a coconut plantation, discover the true meaning of understated luxury. Blue skies and cerulean waters extend from Amanpuri. Tranquility flows throughout each traditional Thai-style pavilion. Inside, minimalism meets inconspicuous opulence, leaving you wanting nothing besides more time with which to enjoy your stay. Discover Phuket’s magic and mystery all over again from Amanresort’s flagship “place of peace”.


• A complimentary room upgrade, subject to availability

• A 45-minute Royal Thai Massage, once per stay

* Minimum of three-nights stay, cannot be used in conjunction with any other offers.

Location: Pansea Beach Phuket, Thailand


Pandaw River Expedition on the Mekong, exploring Cambodia, Vietnam Boutique luxury Cruise on the mighty MekongExperience life on the Mekong between Vietnam and Cambodia with a complimentary upgrade and USD 100 on-board credit.

Marvel as the rich tapestry of life lived on the mighty Mekong passes by. Watch monks go about their daily business, families fishing and children blithely playing in the water. From the boutique luxury of a spacious state room aboard the RV Mekong Pandaw, voyage between Saigon and Siem Reap. Journey through the rich Cambodian countryside and witness the colonial French charm of old Saigon as part of a journey that will prove to be truly unforgettable.


• A complimentary upgrade from main deck to upper deck

• USD 100 on-board credit per cabin

* Minimum seven-night package.

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The Leading Hotels of the World Where hospitality is an art with the world’s finest hotels and resorts. Receive a complimentary one-year Leaders Club Membership when you book a one night stay with The Leading Hotels of the World.

When extraordinary and one-of-a-kind intersect, you have likely found a Leading Hotel. As the largest luxury hotel collection, with over 430 of the world’s greatest properties in over 80 countries, The Leading Hotels of the World seek out the exceptional. From grand palaces to intimate city hideaways, from ancient castles to sumptuous safari tent villages, from tropical aeries to mystical paradises – all unique and boldly independent, each celebrating the culture of its destination.

Being a World MasterCard® cardholder, you receive a complimentary one-year Leaders Club membership (valued at USD 150) with one-night stay and enjoy:

• One complimentary night with every five qualifying stays

• One-category room upgrade*

• Early check-in, late check-out*

• Daily continental breakfast for two

• Complimentary Internet access

• Welcome gift (varies by property) and more

*Subject to availability.

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Bahrain: 8000-4086 (toll free)

Kuwait: 6632-9932 (toll free)

Qatar: 0-800-971-008 (toll free)

Saudi Arabia: 800-897-1488 (toll free)

United Arab Emirates: 800-532-3464 (toll free) / (971-4) 366-1255

All other countries, visit www.lhw.com/customer-care to locate your nearest reservations team

How to Redeem

Contact The Leading Hotels of the World Reservations Service Centres and quote MSTR (promotion code) to make your booking and request for one-year complimentary Leaders Club membership:

Terms and ConditionsOffer is valid for World MasterCard cardholders.

Offer is valid till 31 December 2015, unless stated otherwise.

Quote MSTR (promotion code) to make your booking and request for one-year complimentary Leaders Club membership.

Request must be made through The Leading Hotels of the World Reservations Service Centres only.

Leaders Club membership is valued at USD 150

Current Leaders Club members are not eligible to receive this offer.

Current Leaders Club memberships cannot be refunded or pro-rated.

Shanti Maurice – A Nira Resort, Riviere Des Galets, Chemin Grenier, MauritiusCapella Singapore, Singapore

MasterCard® Airport Concierge™ provided by Global Airport Concierge Depart Effortlessly. Arrive Stylishly. Enjoy first-class service on the ground at over 450 airports.

MasterCard Airport Concierge helps relieve some of the stress associated with air travel. As a World MasterCard® cardholder, you can arrange for a personal, dedicated VIP Meet and Greet agent to escort you through the airport. There are also certain airports where you can be expedited through the security and/or the immigration process.

World MasterCard cardholders can enjoy a 15% savings off the retail rate for Meet and Greet Services which may include the following services:

Meet and Greet Services

Departures: World MasterCard cardholders can be:

• Met curb-side by a Meet & Greet agent (for departing passengers the airport agent will call the cardholder or the cardholder’s driver in order to arrange a designated meeting point outside the terminal)

• Escorted to airline desk for check-in • Expedited through security processes (where available) • Escorted to the aircraft gate

Arrivals: World MasterCard cardholders can be:

• Met by a Meet & Greet agent as they exit the jet bridge • Assisted with any visas or other documentation • Expedited through the immigration processes (where available) • Assisted to the baggage claim • Escorted to curb-side (car service is not part of the Meet & Greet

Services and must be reserved by the cardholder)

Connections: World MasterCard cardholders can be:

• Met by a Meet & Greet agent as they exit the jet bridge • Assisted with any inter-terminal airside transfers/needs • Escorted to the aircraft gate

Additional services are also available and can always be reserved if needed.

How to Reserve

To make a booking please visit www.mastercard.com/airportconcierge.

Terms and ConditionsIn the case of making any airport concierge service (“Meet & Greet”) bookings utilizing MasterCard Airport Concierge provided by Global Airport Concierge (“GAC”), it is the MasterCard cardholder’s responsibility to provide all the required and correct information.

Any lack or delay of the information can affect the service and neither MasterCard International Incorporated (“MasterCard”) nor GAC will be held responsible for any such event.

It is the MasterCard cardholder’s responsibility to choose and book a start time that allows sufficient time for the service to take place or the formalities to be completed in good time.

There is no charge for any cancellations made more than 48 hours in advance of the service. For any cancellations made within 48 hours prior to the scheduled service, there is a 100% charge equivalent to full invoice and no right to refund.

There is no charge for any amendments to the services made more than 48 hours in advance of the service.

For any amendment made less than 48 hours in advance of the service, there will be a change fee imposed, which varies depending on the airport.

Airside access at some airports may be subject to possible security restrictions.

Infants up to 12 months will not be charged and between 12 and 36 months will be charged at 50%.

Standard service times are typically three hours.

Additional fees may apply for service–times of more than three hours. This does not apply to cases when flights are unexpectedly delayed.

Additional fees may apply after the initial booking due to changes/cancellations made within 48 hours of travel, extra services added or additional passengers added at the airport.

Fees depend on the airport and can be requested at time of booking. All rates are inclusive of foreign taxes, administration costs, gratuity & tips. Additional terms, exclusions & conditions apply, visit www.mastercard.com/airportconciergeterms.

This offer may be terminated by MasterCard without notice. The goods and services described herein are offered and provided by third party merchants and MasterCard is not responsible for any losses related to the offer, fulfillment or use of the goods or services.

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Hertz Car Rental Moving Up a Gear Special Hertz privileges for World MasterCard® cardholders.

As the world’s largest general-use car rental brand with locations worldwide, Hertz’s network of corporate and licensee locations are equipped to provide you the ideal car for all your business or leisure travels. With Hertz and World MasterCard you will be cruising without a care in a world without boundaries.

Hertz is one of the world’s leading car hire specialists with over 8,500 locations across 147 countries. Whether you’re traveling for business or pleasure, Hertz offers you so much more.

World MasterCard cardholders’ benefits include:

• Complimentary Hertz Gold Plus Rewards membership

• Up to 15% discount for participating Hertz locations worldwide

• FREE one-car-class upgrade with every reservation (subject to availability)

• Up to 15% discount for Hertz Prestige, Fun, Family and Green Car collections

• FREE additional driver (spouse / domestic partner) for Gold Plus Rewards member

• PLUS additional benefits

Visit www.hertz.com/worldelite to book your car today.

How to Reserve

Hertz Gold Plus Rewards Membership

Visit www.hertz.com/worldelite and click on “Join Now.” You will receive confirmation of your membership by email, including a printable paper copy of your Club membership card, so you can immediately start benefitting from Hertz Gold privileges. You can also print your free upgrade voucher.

Hertz Car Rental

Cardholders can book directly through www.hertz.com/worldelite. Reservations must be made at least 24 hours prior to departure.

Terms and ConditionsOffers are valid till 31 December 2015.

Hertz Gold MembershipMinimum age for Hertz Gold Plus Rewards membership is 21 years of age (exceptions apply).

Applicable only to World MasterCard cardholders residing in Europe, Middle East and Africa.

Void where prohibited or restricted by law. Any taxes are the sole responsibility of the purchaser.

Discount savings for Hertz CollectionsDiscount applies to time, mileage and all mandatory insurance and waivers that may be included in the base rate charge.

Applicable to Hertz Standard, Family, Fun, Green and Prestige Collections at participating locations worldwide. Dream Collection vehicles are excluded from this offer.

Minimum rental age for Hertz Prestige Collection vehicles in Europe is 30 (exceptions may apply).

A World MasterCard credit card to be presented during reservation and for payment. A second credit card may be required for verification purpose.

A clean (where applicable) and valid driving license held for at least 1 year.

Collection is only available at participating locations. All vehicle models are limited subject to availability and subject to change without notice.

Vehicle must be returned to location of rental, if not a one-way charge will be applied if returned to a different location, for details, please check at location during vehicle pick-up.

Other conditions may apply, please see the specific Rental Qualifications and Requirements for each country for full details.

Hertz standard terms and conditions of rental apply.

Hertz reserves the rights to modify and/or cancel any offers without prior notice.

One car-class upgradeThis is subject to availability and available at participating locations except for South Africa and Greece. In the US, the upgrade will only be valid for non-prepaid rentals.

Complimentary one-car-class upgrade (subject to availability and based on availability of larger car at time of rental) is available through an online printable voucher (downloaded on ww.hertz.com/worldelite) and to be surrendered at the time of rental to redeem upgrade.

Reservations must be made at least 24 hours prior to pick-up.

For source Asia cardmembers: minimum four days of consecutive rental required and quote World MasterCard CDP# 1795034 to enjoy offer.

Entire payment must be made with a valid World MasterCard card.

World MasterCard cardholders are allowed to accept and use this offer as many times as they want during the validity period.

Only one voucher can be used against any rental.

Offer may not be combined with any other promotional offer apart from using World MasterCard CDP# 1795034.

Standard blackout dates apply.

Hertz reserves the rights to modify and/or cancel any offers without prior notice.

One car-class upgrade does not apply to Hertz Collections (Green, Fun, Prestige and Family).

Free upgrade is valid for rentals of a maximum of 21 days at participating locations in the Middle East. 2322

Gourmet On Tour Gourmet AdventuresExplore the world’s tastes and flavors through one-of-a-kind gourmet tours.

Immerse your senses in the local flavors with curated culinary experience. Each destination is carefully selected for its charming character and individuality. From private cooking classes to special wine cellar tours to dining with top-class chefs, food enthusiasts can satiate the love for gastronomical delights in style with World MasterCard®. Experience it now with one-of-a-kind gourmet travel with Culinary Adventure™:

• A Taste of Morocco, Morocco – Explore the best of Moroccan life with insider access to this magical land, shopping at bustling souks and cooking and dining under the stars.

• Culinary experience in Northern Thailand, Thailand – An enlightening gastronomic adventure of Northern Thailand that culinary delights from Thailand’s tastiest region.

• Flavourful Adventure, Sri Lanka – Relish the sights and flavours of Kandy, Galle, the tea country and bustling Colombo on this exquisite journey.

• Flavours of China, China – Discover Shanghai tastiest food, venture to Hangzhou’s picturesque mountains and the West Lake to visit China’s famous Dragon Well tea plantations.

• Signature Tuscany Gourmet Tour, Italy – Soak up the Tuscany sun with cooking courses with master chefs, private wine tastings, truffle hunts and shopping in Florence.

World MasterCard cardholders will be entitled to one or more of the following and get to enjoy preferential pricing for other Gourmet on Tour experiences:

• Complimentary Michelin-starred lunch

• Complimentary private sightseeing tour

• Complimentary bottle of fine wine

For more details, please visit the World MasterCard website at worldcard.mastercard.com/mea.

How to Reserve

For further information on all these great offers, visit www.gourmetontour.com or email [email protected] and quote “World MasterCard.” Alternatively, call +44 (0) 20 7558 8796 (UK time).

Terms and ConditionsOffers are valid from now until 1 November 2015.

Rates may differ in currency dependent on destination, are subject to service charge and applicable government tax.

Payment is to be made in full using a World MasterCard card.

There is a preferred pricing discount of 10%, applicable to select regular packages featured on www.gourmetontour.com. This does not apply to the four exclusive gourmet experiences put together for World MasterCard cardholders.

Costs include land costs only, flights are additional.

Rates and package details are subject to change without prior notice.

All reservations and complimentary upgrades are subject to availability at the time of booking.

No other discounts or promotions may be used in conjunction with this promotion.

Any other terms and conditions as set out by the merchant, Gourmet on Tour, shall apply.

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Golf Program Get closer to the game like never beforeAs a World MasterCard® cardholder, you’re already a member of a very exclusive club. Now this membership extends even further – to some of the most celebrated and legendary golf properties in the world. Play on world-famous TPC courses and receive on site perks at PGA TOUR events.

MasterCard Sponsored Tournaments

With over 15 years’ heritage in the game of golf, MasterCard® provides premium cardholders the chance to attend unique outing hosted by our golf ambassadors at renowned golf courses. The opportunity to meet, interact with, and learn from legends of the game, is a Priceless experience attendees will never forget.

The PGA TOUR – The world’s premier tour for professional golfers. MasterCard has been a sponsor of the PGA TOUR and Champions Tour since 1995. The relationship focuses on providing MasterCard cardholders unique golf experiences, access to top PGA TOUR tournaments and properties, as well as golf-related savings and offers. World MasterCard cardholders are invited to attend and experience top-notch VIP treatment at tournaments such as the Arnold Palmer Invitational at Bay Hill Golf Club & Lodge in Orlando, Florida and the Sony Open in Hawaii at Waialae Country Club.

For more information please visit: www.priceless.com/golf.

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The Open Championship, UK – The Open is the oldest and most prestigious Major in the world hosted on the legendary links courses of the United Kingdom. MasterCard is proud to be a Patron of The Open, the jewel in the crown of golfing tournaments and to offer special access to golf experiences at the event to its cardholders.

The tournament brings together the world’s best players in one of the most compelling sporting events of the summer; the only golf major hosted outside of the US. World MasterCard cardholders are invited to participate in VIP experiences to attend The Open Championship.

For more information please visit: www.theopen.com/mastercard.

PGA TOUR’s TPC Network Play Where the Pros PlayPart of the PGA TOUR, the TPC Network was established to provide the ultimate host venues for TOUR events – with services and amenities that meet the highest standards of professional golf. Not only do the principles of excellence apply to the TOUR professionals playing the courses, they also apply to the members and guests who enjoy every aspect of the world famous clubs.

Including world renowned courses such as TPC Sawgrass, host of The Players Championship, and TPC Scottsdale, home to the PGA TOUR’s annual Phoenix Open, the TPC courses let golfers truly live the PGA TOUR life.

World MasterCard® cardholders can enjoy the following benefits at select TPC courses:

Private Club Access

Indulge yourself in the same white glove treatment typically reserved for club members and book a tee time to suit your schedule. Enjoy membership benefits of private TPC® properties and numerous other premier courses near you, no matter where you are. Benefits of the experience may include:

• Luxury of booking a tee time that suits your schedule• Private member treatment• Dedicated locker• Access to membership amenities

(e.g., bar, dining, golf course, practice facilities)14-day booking window. Terms and Conditions Apply.

Resort Course Access

Your World MasterCard card gives you preferred access to a selection of TPC courses, plus you will receive a full complement of VIP benefits including: the luxury of booking a tee time that suits your schedule, no mandatory hotel stay, a meet-and-greet with course staff, and full use of resort amenities—benefits usually reserved for members and PGA TOUR® players.

And there’s nothing quite like securing the first tee time of the day. The course is in pristine condition, you don’t have to contend with slower golfers breaking your momentum, and you can relish the clean and breathtaking open views of the property. As a World MasterCard

cardholder, this experience could be yours, just ask for the “Course to Yourself” option when you book your tee time. Benefits may include:

• Luxury of booking a tee time that suits your schedule• No mandatory hotel stay• Meet-and-greet with course staff• Full use of resort amenities• Dedicated locker• Access to membership amenities

(e.g., bar, dining, golf course, practice facilities) Highest allowable booking window (by course). Terms and Conditions Apply.

PGA Tour Player Experience

Enjoy an amazing day’s golfing at one of 12 PGA TOUR tournament venues. Follow in the footsteps of some of the game’s greatest players and receive a golf experience like no other. The package includes:

• Tips from Club Golf Professional on how to play the course• Walking caddies• Dedicated host for the day • Guided clubhouse tour• Complimentary breakfast and lunch• Complimentary 19th hole drink• Overnight accommodation

Terms and Conditions apply.

How to Reserve


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Nigeria: 0800 746 645 664


UAE: 800 085 209 077




MEA Highlights African and Arabian DelightsFrom the glistening tranquility of a first-class airport lounge to the exclusive experiences and offers across Africa and Arabia, special curated offers await World MasterCard® cardholders in the Middle East and Africa.

Offer a special invitation to a unique collection of experiences in travel and dining which will make a World MasterCard cardholder’s next experience a tale worth telling.

This section contains the following:

• Airport Services: LoungeKey Lounge Access

• Etihad Airways

• Travel Inconvenience & Cancellation

• Travel Accident & Medical

• Extended Warranty

• Card Fraud Protection

• Purchase Protection

• ATM Robbery Insurance

• Priceless Africa

• Priceless Arabia

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Airport Services: LoungeKey Lounge Access The intelligent choice for business and leisure

Escape the crowded airport and work, rest or unwind in luxury at select lounges around the world.

Airport Lounge Access is what the affluent traveller expects, which is why we have partnered with LoungeKey to enable World MasterCard® cardholders to access Airport lounges where they fly to regularly.

No matter what airline you are flying in or what class of business, LoungeKey is specially designed for World Cardholders to allow them access and a relaxing ambience before they fly.

Moreover, LoungeKey allows for simple and easy access as cardholders simply need to present their World MasterCard card to gain access to over 500 Lounges around the world.

Access includes:

• Airport VIP lounge access for members and their guests*

• Business conveniences to keep you working – a virtual office to stay connected

• Complimentary refreshments and snacks

Further details including Cardholder Conditions of Use can be found at www.loungekey.com/worldmena.

*The cost per guest is chargeable to the cardholder and is USD 27 per visit per person.

Terms and ConditionsWhen presenting the World MasterCard card on entering the lounge, cardholders are required to tell lounge staff that they wish to enter the lounge using the LoungeKey program.

World MasterCard Cardholders will be requested to present their World MasterCard card and flight boarding passes before entry is granted to the lounge.

This is only applicable for World MasterCard programs issued in certain countries in Middle East and North Africa. MasterCard is offering free membership fees and membership visits for a limited time period. Please reach out to your Account Manager for more details.

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Etihad Airways Discover the world with Etihad Airways Your gateway to Asia, Europe, Middle East and North America

At Etihad Airways, the goal is to transform how you see air travel and make each journey a remarkable one. Etihad’s story itself is remarkable. In just a decade, the flag carrier airline of the United Arab Emirates has established itself as one of the leading airlines in the world. With a thoroughly modern fleet of 102 aircraft, Etihad serves an international network of 109 destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Throughout 2015, Etihad will launch its brand-new A380 and B787 Dreamliner product on select routes. First Class passengers are invited to relax in a private suite with sliding doors and Poltrona Frau leather seats that recline into a full-flat bed. Tailor-made menus are prepared by the on-board chef. Etihad’s award-winning Business Class features fully flat beds, delicious international cuisine and more than 750 hours of entertainment with movies, music and live television channels. Both First and Business Class guests can take advantage of the lounge facilities at every airport and take advantage of the complimentary door-to-door Etihad chauffeur service which is available in more than 25 cities worldwide.

World MasterCard® cardholders can enjoy:

• Up to 12% savings on qualified First, Business and Economy Class fares to Etihad worldwide destinations

Terms and ConditionsOffer is subject to availability of seats in a qualifying class at the time of booking and certain additional terms and conditions may apply. The discount savings only applies to the base fares of qualifying First, Business and Economy Class tickets. Applicable taxes, fees and surcharges will apply based on the applicable published fare rules. Valid for travel originating from and tickets issued in Bahrain, Jordan, Kuwait, Lebanon, Nigeria, Oman, Qatar, Saudi Arabia, United Arab Emirates and South Africa. Tickets must be purchased and travel must be completed by December 31, 2015. First Class and Business Class guests may also receive complimentary door-to-door chauffeur service in over 25 cities worldwide. Chauffeur Drive Service will be offered at select destinations and gateways only. Certain terms and conditions apply. Please consult with your World travel advisor for further details. This offer is not combinable with: other promotional offers; frequent flyer awards; special credit vouchers; discounts and add-ons nor child, infant, senior citizen or group fares.

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Travel Inconvenience & Cancellation Hassle-Free Travel Protect yourself and your travel plans

There’s nothing worse than missing your flight or losing your luggage during your travels, but with World MasterCard® you can count on prompt and generous compensation to help you through a tight spot.

If a trip is unexpectedly canceled or delayed, World MasterCard cardholders have the added peace of mind that their travel and accommodation expenses will covered if a trip is unexpectedly delayed or canceled for trips that are paid in advance with their card.

World MasterCard provides coverage for lost luggage and delays, trip delays, trip cancellations, misconnections, and more:

• Loss of baggage up to USD 3,000

• Delay of baggage up to USD 450

• Trip cancellation up to USD 7,500

• Trip curtailment up to USD 7,500

• Trip delays more than 6 hours up to USD 100 per hour up to USD 900

• Missed connection up to USD 650

• Assistance services for emergency accommodation and travel arrangements

How to Reserve

Please contact your issuer to access this service / see if available in your market.

Terms and ConditionsPlease refer to the relevant documents from your card issuer for more details.

Travel Accident & Medical Travel Well Take care of you and your family on the road

Getting sick or injured while you are travelling or having to find a doctor in an unfamiliar city can be daunting and stressful. With World MasterCard® you can count on us to help you and your family find the best medical care easily and quickly while you are on the road anywhere in the world.

We’ll help you find a hospital or doctor near you and get you the medical attention you need. For greater peace of mind when you are traveling, World MasterCard offers you enhanced protection options to ensure that your health and safety needs are promptly and efficiently met. These include:

• Personal Accident Insurance up to USD 1 Million

• Emergency Medical Evacuation & Repatriation up to USD 2 Million

• Medical Emergency Expenses up to USD 1 Million

• Hospital daily indemnity up to USD 100 per day

How to Reserve



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Extended Warranty Relax. You’re covered. Protect your purchases with complimentary extended warranty

You can protect your purchases large and small and save money from paying for extra warranties when you shop. World MasterCard® cardholders have a card that provides additional warranty coverage, which may save you from having to buy more coverage or pay for repair costs for mobile phones, televisions, home appliances, tools, and more.

The Extended Warranty benefit doubles the original manufacturers or store-brand warranty for up to 12 months. It is yours for no additional cost, and there is no need to register your purchases.

World MasterCard cardholders can get their eligible purchases repaired or replaced for up to USD 500 per claim and a maximum of USD 2,000 over a 12 month period of insurance.

• Covers purchases given as gifts are covered

• Covers purchases including Internet purchases

• Benefits are provided for the costs to repair, replace, or provide reimbursement for the item if it cannot be repaired or replaced

How to Reserve



Card Fraud Protection Keep Your Card Safe Your card and account are protected

Take the time to shop for that new mobile device, buy that new suit or purchase that widescreen television, and pay with confidence knowing you are protected when you use your World MasterCard®. If you find any unauthorized charges on your World MasterCard, you’ll be reimbursed for them quickly.

World MasterCard cardholders can get reimbursed up to USD 2,000 per claim and a maximum of USD 4,000 over a 12-month period for unauthorized charges on your Lost or Stolen World MasterCard(s), which the cardholder is responsible up to 24 hours prior to the event first being reported to their card issuer.

Additionally, when a World MasterCard is in the cardholder’s possession, cardholders can get reimbursed up to USD 2,000 per claim and a maximum of USD 4,000 over a 12-month period for unauthorized charges made on a credit account through: (1) in-store, (2) telephone, (3) ATM withdrawals and/or (4) on-line purchases, using the cardholder’s payment card information, for which the cardholder is responsible up to two months prior to the cardholder first reporting the event to their card issuer.

How to Reserve



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Purchase Protection Damaged Goods Protected Protect against damages of your purchases

When you’re shopping for a new computer, buying a new appliance or purchasing a smart phone, you can pay with confidence knowing that most purchases you make with your World MasterCard® may be protected in case of theft or accidental damage.

With World MasterCard, you will be insured for loss of a covered purchase due to accidental damage or theft occurring within ninety days from the date of purchase as indicated on the store receipt. Coverage includes:

• Up to USD 3,000 per claim and maximum of USD 20,000 over a 12 month period

• Covered purchases given as gifts are covered

• Covered purchases include internet purchases

• Covered purchases do not have to be registered

• Covered purchases include purchases from overseas

How to Reserve



ATM Robbery Insurance Safe Withdrawing Cash Be protect at home and abroad when withdrawing cash

If you have the misfortune of being robbed after withdrawing money from an ATM or threatened to withdraw money, World MasterCard® will make the situation a little bit easier by not leaving you cashless or on your own.

When World MasterCard cardholders withdraw money at an ATM with their credit card, they are protected if robbed of their money within 15 minutes of the withdrawal or if forced by a threat of violence to draw money from an ATM.

World MasterCard cardholders are covered for:

• Amount of money withdrawn from the ATM up to USD 500 per claim and a maximum of USD 700 over a 12 month period of insurance

• Any medical expenses incurred directly and solely resulting from such robbery incurred within 12 hours of the robbery or threat of violence

How to Reserve

Please contact your issuer to access this service / see if available in your market. This insurance is currently only available on cards issued by South African issuers.


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Priceless Africa Tell Tales Few Can Tell Many more reasons to love Africa

From glistening waters and white beaches to wild animals and lush bushveld, the continent of Africa offers many unique encounters that will take your breath away.

Enter a world of unparalleled experiences with Priceless Africa, where exclusive offers and indulgent purchases are available to a privileged few. It’s an exceptional new way to experience Africa.

Access handpicked opportunities on your travels across the continent to discover diverse cultures and thrilling adventures. Come face-to-face with animals in the wild at unique luxury safaris. Sample exquisite cuisine while enjoying breath-taking views from the best tables of fine-dining restaurants. Dive into crystal blue waters or sail to pristine beaches for your adventurous shark cage diving.

As a World MasterCard® cardholder, Priceless Africa gives you access to all this and more. Enjoy premium seating at fine restaurants, discounted shows and horse riding excursions along a white sandy beach – all designed around your passions.

The most sought-after experiences and unforgettable adventures are yours to enjoy. Visit www.pricelessafrica.com to access these benefits and more.

Terms and conditions apply.

Priceless Arabia Amazing Arabia Awaits Immerse in Breathtaking Adventures in Arabia

Discover architectural marvels built thousands of years ago with the 21st century ones and dip your toes in the warm azure waters surrounding Arabia. Take in the captivating beauty of an oasis in the desert or wander the mystical land where amazing tales are part of treasured folklore. Arabia offers many wonderful, unique life-time experiences that take the breath away.

Enter a world of unequalled opportunities with Priceless Arabia, where adventure awaits at the top of every sand dune and the most exclusive retailers are available to a privileged few. It’s an unforgettable new way to experience Arabia.

Access curated experiences and offers when you travel to Arabia, and discover a new level of culture and adventure. Set sail into the sunset on a private yacht. Dine on delectable cuisine while overlooking breath-taking views at the most sought-after restaurants. Wind down in luxury for a peaceful rest at a top-class hotel in an oasis.

As a World MasterCard® cardholder, Priceless Arabia gives you access to a collection of one-of-a-kind experiences, like premium seating at fine restaurants, discounted shows and VIP treatment at world-class sporting events, or indulgent shopping and fine dining experiences, all designed around your passions.

The most unexpected, magical experiences and sights are ready for you to see in Arabia. Visit www.pricelessarabia.com to access these benefits and more.

Terms and conditions apply.

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Next steps and FAQsThe highlights introduced on the preceding pages are only a selection of the wide-ranging privileges that await with World MasterCard®.

The appendices that follow explain how to access a full, up-to-date online inventory of offers, and also provides some useful FAQs.

You will discover:

• How the MasterCard® Concierge service delivers comprehensive personal assistance 24/7.

• Useful FAQs.

• How to leverage these offers and create effective cardholder communications.

• How to access approved content and images for each of the offers.

MasterCard® Concierge Make Life Easier Personalized assistance at your service

Make life easier with your very own personal assistant who will cater to your every need anytime, anywhere, whether you are on the road or at home.

You’re in good hands and can relax in the knowledge that wherever you are in the world, there is someone who will work tirelessly to make your life that much easier.

Whether it’s recommending restaurants and making reservations, reserving concert or sporting tickets, referrals for golf courses or a gift for their loved ones, the expert Concierge agents will provide World MasterCard cardholders with assistance and convenience. Access an exclusive service that is focused on providing convenience for a busy cardholder, saving you precious time and making things easier for you.

World MasterCard cardholders can access comprehensive personal assistance 24/7x365 which includes:

• Vacation planning

• Pre-trip and destination information

• Air travel reservations

• Hotel reservations

• Car reservations

• Events and entertainment reservations

• Restaurant reservations

• Golf course reservations

• Business service

• Assistance with locating, buying, and delivering gifts or flowers

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How to Access

For more information on our Concierge service, please contact your local bank.

Terms and ConditionsConcierge service cannot undertake or service any request that is considered unethical or immoral, that constitutes a violation of national and international laws, or a violation of the privacy of another person.

MasterCard and our Global Concierge Provider reserve the right to decline fulfilling a request. Purchases can only be made using the World MasterCard card.

Frequently Asked Questions Q: What is the World MasterCard® platform?

A: World MasterCard platform is a recognized platform from MasterCard® that provides your World MasterCard cardholders with travel benefits such as access to invitation-only events, room and car hire upgrades, personalized service, and many more. Through our partners’ established global loyalty programs, your cardholders will have instant access to privileges and loyalty benefits, from carefully selected global travel and lifestyle brands.

Q: Who are World MasterCard partners?

A: Today, MasterCard is pleased to offer World MasterCard cardholders the following prestigious global travel and lifestyle partners:

• Etihad Airways • Gourmet on Tour• Hertz Car Rental• MasterCard® Airport ConciergeTM provided by Global Airport Concierge• The Leading Hotels of the World• World MasterCard Luxury Hotels & Resorts Portfolio provided by

Carlson Wagonlit Travel

MasterCard is constantly refreshing and enhancing the World MasterCard platform – new partners and new cardholder VIP privileges will be communicated to you in future updates.

Q: Where can I find out about the partner benefits & offers?

A: The World MasterCard Benefits Guide provides details of all participating partners, benefits and offer fulfillment process. Please refer to the guide for specific details on partner offers, membership duration and offer fulfillment requirements. For a complete list of partner benefits & offers, visit World MasterCard website at worldcard.mastercard.com/mea.

Q: How can I participate in the World MasterCard benefits?

A: You are automatically entitled to offer all benefits to your World MasterCard cardholders. Each partner will provide a unique promotional code, dedicated web links, e-mails or phone numbers. These details must be included in cardholder communication materials.

Q: How do I find out the details for each offer?

A: All the offer details are made available and updated on a regular basis on the World MasterCard website at worldcard.mastercard.com/mea.

Cardholder CommunicationsQ: Are there any communications materials I can use to promote the benefits of World MasterCard?

A: Yes, Global Marketing Center (GMC) at gmc.mastercard.com contains communication templates and artwork for you to incorporate into your own cardholder communications.

In addition, you may also wish to use the eDM creation tool (edm.mastercardworldwide.com) where you can easily create eDM’s to communicate to your cardholders on a regular basis.

This World MasterCard Benefits Guide has the copy which must be used when communicating benefits from specific partners. Approved Terms and Conditions and disclaimers are mandatory to include in all cardholder communications.

Q: Do we need MasterCard/partner approval for the cardholder communications we develop?

A: Yes, you must submit your cardholder communications to MasterCard for approval to ensure compliance with partner’s requirements.

Q: Can I develop my own branded communications materials when promoting these offers?

A: Yes. However, you are required to use the partner approved logos, artwork and benefits descriptions provided in the World MasterCard Benefits Guide. Images can be found on GMC. All new communications materials will need to be approved by MasterCard.

Additional Questions?For further information on how to obtain offer copy or artwork, or if you have general questions regarding the collection of offers, please contact your account manager. Please note that any customized communication piece must be approved by MasterCard prior to distribution. For approval, please e-mail a copy of the customized piece to your account manager.

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Acquire Your World MasterCard® Benefits Guide Materials You’re only a couple clicks away from the most up-to-date list of offers for World MasterCard. Once you’ve decided on the best offer for your cardholders, you can get approved content from this guide in a few simple steps. A number of image choices are available. Simply download the content and images from the Global Marketing Center (GMC) at gmc.mastercard.com. New users can enroll by clicking “Sign Up Now.”

• Approved Content: Copy and paste the content from any page in this guide as it has been reviewed and approved for use in your cardholder materials.

• Images: Choose the best image to represent your offer by simply going through the “Consumer Credit World | Platform Offers and Benefits” under Products > Consumer > Consumer Credit World > Platform Offers and Benefits” on GMC and select the relevant offer. Click on “Download All” to download the files.

• Print-Ready Materials: You may also find additional print-ready materials under the “Consumer Credit World | Platform Offers and Benefits” on GMC. Browse through the offer(s) that you would like to promote and simply click on the files to download.

Legal DisclaimerCopyright 2015 MasterCard

This “World MasterCard® Benefits Guide: Consumer Credit Middle East and Africa 2015” (“document”) contains the proprietary and confidential information of MasterCard International Incorporated and its affiliates d/b/a MasterCard Worldwide (“MasterCard”). By accepting and reading this document presentation you agree and acknowledge that the contents of this document and the fact and substance related to the existence of this document are confidential and proprietary information of MasterCard. You shall not disclose the contents of this document or discuss its existence with any third party or use this document in any manner other than in connection with the evaluation of the opportunity described herein with MasterCard. You shall limit dissemination of this document within your company only to those employees or officers who have a need to know for the purposes of evaluating such opportunity.

This document is intended solely to facilitate discussion between the parties, and does not create a legally binding or enforceable offer or agreement (except for the confidentiality obligations set forth above). This document only sets forth certain information regarding the financial and other terms that are anticipated to be included in a proposed agreement between the parties, and not a complete description of such terms. The parties acknowledge that other standard terms and conditions are also anticipated to be included in a proposed agreement between MasterCard and your company. Except for the confidentiality obligations set forth above, neither party shall be liable to the other party as a result of the failure to fulfill any obligation described in this document or the failure to enter into any agreement contemplated by the original request for proposal or MasterCard’s response thereto.

All brands, logos, trade names and marks referred to herein (“Trademarks”) are the property of their respective trademark holders. MasterCard does not make any claims in relation to any third party Trademarks. Any references to such Trademarks in this document are for informational purposes only, and do not constitute any affiliation, endorsement and/or sponsorship of the Trademarks, the underlying products, and/or the Trademark holders. You are solely responsible for seeking the prior consent of the Trademark holder for any use of a Trademark.

In addition, information in this document or in any report or deliverable provided by MasterCard in connection herewith relating to the projected impact on your financial performance, as well as the results that you may expect generally are estimates only. No assurances are given that any of these projections, estimates or expectations will be achieved, or that the analysis provided is error-free. You acknowledge and agree that inaccuracies and inconsistencies may be inherent in both MasterCard’s and your data and systems, and that consequently, the analysis may itself be somewhat inaccurate or inconsistent. The information, including all forecasts, projections, or indications of financial opportunities is provided to you on an “AS IS” basis for use at your own risk. MasterCard is under no obligation to update this information and you are solely responsible for your use of the information as well as any decision or action you take as a result of this document, or any inaccuracies, inconsistencies, formatting errors, or omissions.

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World MasterCard® Benefits Guide

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