Putting our customers first Service | Commitment | Innovation | Compassion | Collaboration | Integrity
Jeremy Heath Innovation Manager
SES Water
WWT Innovation Conference
Building an innovation culture: systems, processes and people
What is an innovation culture?
“Innovation is about creating a culture and
environment that allows changes to take
hold and work in practice.”
“Innovative companies build the right
culture into their ways of working to enable
innovation to succeed.”
“What we are really talking about is companies
developing a culture of innovation, where every
process is geared towards innovation.”
https://social.shorthand.com/Ofwat/jgubyy6WUn/driving-innovation-in-water
What is an innovation culture?
https://www.pwc.com/us/en/advisory-services/business-innovation/assets/2017-innovation-benchmark-findings.pdf
What are the most important factors that impact
successful innovation at your organization?
How do you know if you have an innovation culture?
“You can't manage what you can't measure.” Peter Drucker
• Measure innovation using an Innovation Maturity Assessment
• Carried out our first survey in January 2016
• A voluntary survey of 45 questions that gauges staff opinion
• Broken down into strategy / people / culture / process
• Allows analysis of how different management levels view innovation
• The assessment set our strategy for improving innovation at SES Water
How did we develop an innovation culture?
• Developed an innovation methodology that encompassing all
aspects of innovation, from incremental to radical
• Improved management and reporting of our staff suggestions
ERIC (Employee Realistic Idea Capture)
• Greater visibility of innovation projects
• Introduction of Innovation Project Teams
• Innovation Step Filters used to capture display and communicate
the current innovation needs and projects
How did we develop an innovation culture?
• Developed an innovation methodology that encompassing all
aspects of innovation, from incremental to radical
• Improved management and reporting of our staff suggestions
ERIC (Employee Realistic Idea Capture)
• Greater visibility of innovation projects
• Introduction of Innovation Project Teams
• Innovation Step Filters used to capture display and communicate
the current innovation needs and projects
• A direct question regarding the individuals contribution to
innovation was included in the annual appraisal
• Staff were encouraged to take part in innovation projects
How did we develop an innovation culture?
https://www.pwc.com/us/en/advisory-services/business-innovation/assets/2017-innovation-benchmark-findings.pdf
How have we improved the innovation culture?
How have we improved the innovation culture?
How have we improved the innovation culture?
What has come out of the innovation process?
What has come out of the innovation process?
What has come out of the innovation process?
What has come out of the innovation process?
What has come out of the innovation process?
What next for innovation?
https://www.pwc.com/us/en/advisory-services/business-innovation/assets/2017-innovation-benchmark-findings.pdf
