15
XO Stats: User Guide Monitor your circuit performance, troubleshoot, and plan future network capacity requirements
XO Stats User GuideMonitor your circuit performance troubleshoot and plan future network capacity requirements
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 2
Accessing XO Stats There are two ways to access the XO Stats portal
bull Log in to the XO Business Center (httpbcxocom) with your Business Center User ID For most XO data servicesrsquo customers a User ID is automatically generated during the service installation process You can also register for XO Business Center anytime by visiting httpbcxocom and clicking on the Register Today button (you will need the account number from your XO invoice to complete your registration) If you need assistance registering for the XO Business Center please contact XO Customer Care
Once logged into the XO Business Center search for the desired location address or click on the location address under Most Viewed Locations Then click on the Manage Services tab underneath the location address to display the product tools available for that location To access XO Stats click on the hyperlink labeled Usage Reporting (XO Stats)
This will automatically log you into XO Stats so you can begin reviewing circuit information All of the circuits for which access has been configured through the XO Business Center are displayed on this page The Billing Account Number Company Name Address and Product Type information will be displayed for each circuit to help differentiate them one from another
The primary benefit of using the XO Business Center as the gateway into XO Stats is the ability to access all of your circuits via a single user ID without having to remember individual login names and passwords for each of your circuits
XO Stats is a web-based portal that allows you an XO Communications data and Internet services customer to monitor your circuit performance troubleshoot and plan future network capacity requirements The tools available in XO Stats track your circuit traffic and generate graphs and reports to assist you in managing usage during hours of operation monitor circuit utilization for troubleshooting purposes or view latency and packet loss to ensure compliance with contractual Service Levels
How XO Stats WorksXO Stats gathers all circuit information from networking devices used inside the XO network infrastructure
bull For data and Internet services All information transfer is recorded from the XO Communications router to which the customer is assigned All inbound and outbound traffic sent to and from the gateway IP of the customerrsquos CPE is recorded by XOrsquos network router and captured by XO Stats This information is then displayed in a linear graph format based on the selected report period The available report periods are daily weekly and monthly
bull For dedicated hosting services XO Stats records all inbound and outbound traffic from the switch and port assigned to the customerrsquos server inside the data center This data is then captured by XO Stats and displayed in a linear graph for viewing purposes
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 3
bull The second method for accessing XO Stats is via httpxostatsxocom
XO Stats supports versions 40 and higher of Microsoftreg Internet Explorerreg Enter your User Name and Password and click the Login button User names are formatted depending on the XO service you have purchased for DAF DIA and IA customers the user name will be the Network Name of their WAN IP block Dedicated Hosting customers will be assigned their company name as it appears in the XO Communications systems as their username in all capital letters For either service the default password is lowercase xoxo Itrsquos strongly recommended that you reset the default password (for more information see the Password Changes section below) Note When accessing XO Stats directly through its own webpage address you will need to remember multiple combinations of user names and passwords in order to view various circuits This is why the XO Business Center is the preferred method for accessing XO Stats
Once you have logged into XO Stats it is recommended that you change the default password to a more unique and secure one To reset the password click on the My Profile tab located on navigation bar of XO Stats and shown in the adjacent image
The Change Password link takes you to another screen where you are asked to provide the current password and the new password The current password should be entered into the field labeled Old Password It is recommended that the users select a new password consisting of at least 6 characters one of which should be numeric Note Both username and password are case sensitive
Enter the new password into the field labeled New Password and then again into the Re-Type Password field then click on the Change Password button You will see a confirmation that your password has been changed successfully You will not need to log out of the system This change takes effect immediately and will be available on next login
Password Changes
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 4
XO Stats Home PageThe XO Stats home page is displayed upon entry into the tool You can access other areas of XO Stats using the navigation menu at the top
While on the home page customers with one (or very few) circuits configured within XO Stats will see a table similar to the one shown below
You can use this information to determine the specific circuit about which you would like more information Click on one of the following links to view more information
1 Usage Displays a graph indicating the level of circuit utilization
2 Availability Displays a graph indicating the availability (uptime vs downtime) of the circuit
3 Error Displays a graph reporting the error rate if any on the circuit during the reporting interval
4 Discards Displays a graph reporting packet discard errors
5 XOflow Opens the XOflow home page XOflow monitoring is enabled on the routers and the traffic passing through is sampled Sampling the data gives users a higher level view of the kind of traffic being passed without degrading router performance The XOflow hyperlink appears only if the circuit is set up to have XOflow reporting
6 CustomerSite Allows you to modify the default site name if you wish the report to display a different name
Note The graphs are displayed in the Central Time Zone Not all options may appear for all circuit types
If you have multiple circuits associated with the same User ID the home page will not display the previously mentioned table but instead will show the below search options This allows you to specify a circuit instead of sorting through a long list of circuits To view the entire list of circuits available click on the View All button
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 5
Line Graphs The XO Stats tool records circuit statistics on a daily weekly and monthly basis This information is then displayed in a Line Graph based on a linear scale These graphs are auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph The Usage Availability Error and Discard graphs all resemble one another For this reason this guide does not cover each option individually but groups them together
The output of each graph will display data information labeled as Input Input 95Peak Output and Output 95Peak
bull Input Input is read as data that flows into a connection Since the tool reads from XO network devices input represents the data sent out from the customerrsquos LANserver Input is represented by a solid green line
bull Input 95Peak Input 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time graphed period changes from daily weekly and monthly Input 95Peak is represented by a straight black line
bull Output Output is read as data that flows out of a connection Since the tool reads from XO network devices output represents the data going toward the customerrsquos LANserver Output is represented by a solid blue line
bull Output 95Peak Output 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time period graphed changes form daily weekly and monthly Output 95Peak is represented by a straight blue line
bull Kbits per Second Kbits Per Second bar represents the throughput for the customerrsquos circuit in Kilobits and is located on the left-hand side of the linear graph in the XO Stats tool This bar fluctuates
based on the volume of traffic on the customerrsquos circuitport Peak hours will show a higher Kilobit rate If you are having trouble converting Kilobits into the industry-accepted Kilobytes you can locate reference material on the Internet for converting bits to bytes (there are several sites dedicated to this conversion and some offer automated utilitiescalculators) Note Below the linear graph there is a link labeled Convert from Kbps to Mbps This should be used only for the highest capacity circuits On smaller circuits it will drop the scale to unreadable level
bull Time Line Bar The Time Line Bar located at the bottom of the graph provides the time metric based on the report period chosen by you (daily weekly or monthly) By default XO Stats will display a day graph for the current day of the week Day graphs will display 24 hours of reporting detail in two-hour increments If you choose to graph usage by week the graph will show the days of the week formatted as monthday (For example if you want to graph the week of July 7 to July 14 the Time Line Bar will display it as 77 78 79 710 etc) If graphing a whole month the Time Line Bar will display all days of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 2
Accessing XO Stats There are two ways to access the XO Stats portal
bull Log in to the XO Business Center (httpbcxocom) with your Business Center User ID For most XO data servicesrsquo customers a User ID is automatically generated during the service installation process You can also register for XO Business Center anytime by visiting httpbcxocom and clicking on the Register Today button (you will need the account number from your XO invoice to complete your registration) If you need assistance registering for the XO Business Center please contact XO Customer Care
Once logged into the XO Business Center search for the desired location address or click on the location address under Most Viewed Locations Then click on the Manage Services tab underneath the location address to display the product tools available for that location To access XO Stats click on the hyperlink labeled Usage Reporting (XO Stats)
This will automatically log you into XO Stats so you can begin reviewing circuit information All of the circuits for which access has been configured through the XO Business Center are displayed on this page The Billing Account Number Company Name Address and Product Type information will be displayed for each circuit to help differentiate them one from another
The primary benefit of using the XO Business Center as the gateway into XO Stats is the ability to access all of your circuits via a single user ID without having to remember individual login names and passwords for each of your circuits
XO Stats is a web-based portal that allows you an XO Communications data and Internet services customer to monitor your circuit performance troubleshoot and plan future network capacity requirements The tools available in XO Stats track your circuit traffic and generate graphs and reports to assist you in managing usage during hours of operation monitor circuit utilization for troubleshooting purposes or view latency and packet loss to ensure compliance with contractual Service Levels
How XO Stats WorksXO Stats gathers all circuit information from networking devices used inside the XO network infrastructure
bull For data and Internet services All information transfer is recorded from the XO Communications router to which the customer is assigned All inbound and outbound traffic sent to and from the gateway IP of the customerrsquos CPE is recorded by XOrsquos network router and captured by XO Stats This information is then displayed in a linear graph format based on the selected report period The available report periods are daily weekly and monthly
bull For dedicated hosting services XO Stats records all inbound and outbound traffic from the switch and port assigned to the customerrsquos server inside the data center This data is then captured by XO Stats and displayed in a linear graph for viewing purposes
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 3
bull The second method for accessing XO Stats is via httpxostatsxocom
XO Stats supports versions 40 and higher of Microsoftreg Internet Explorerreg Enter your User Name and Password and click the Login button User names are formatted depending on the XO service you have purchased for DAF DIA and IA customers the user name will be the Network Name of their WAN IP block Dedicated Hosting customers will be assigned their company name as it appears in the XO Communications systems as their username in all capital letters For either service the default password is lowercase xoxo Itrsquos strongly recommended that you reset the default password (for more information see the Password Changes section below) Note When accessing XO Stats directly through its own webpage address you will need to remember multiple combinations of user names and passwords in order to view various circuits This is why the XO Business Center is the preferred method for accessing XO Stats
Once you have logged into XO Stats it is recommended that you change the default password to a more unique and secure one To reset the password click on the My Profile tab located on navigation bar of XO Stats and shown in the adjacent image
The Change Password link takes you to another screen where you are asked to provide the current password and the new password The current password should be entered into the field labeled Old Password It is recommended that the users select a new password consisting of at least 6 characters one of which should be numeric Note Both username and password are case sensitive
Enter the new password into the field labeled New Password and then again into the Re-Type Password field then click on the Change Password button You will see a confirmation that your password has been changed successfully You will not need to log out of the system This change takes effect immediately and will be available on next login
Password Changes
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 4
XO Stats Home PageThe XO Stats home page is displayed upon entry into the tool You can access other areas of XO Stats using the navigation menu at the top
While on the home page customers with one (or very few) circuits configured within XO Stats will see a table similar to the one shown below
You can use this information to determine the specific circuit about which you would like more information Click on one of the following links to view more information
1 Usage Displays a graph indicating the level of circuit utilization
2 Availability Displays a graph indicating the availability (uptime vs downtime) of the circuit
3 Error Displays a graph reporting the error rate if any on the circuit during the reporting interval
4 Discards Displays a graph reporting packet discard errors
5 XOflow Opens the XOflow home page XOflow monitoring is enabled on the routers and the traffic passing through is sampled Sampling the data gives users a higher level view of the kind of traffic being passed without degrading router performance The XOflow hyperlink appears only if the circuit is set up to have XOflow reporting
6 CustomerSite Allows you to modify the default site name if you wish the report to display a different name
Note The graphs are displayed in the Central Time Zone Not all options may appear for all circuit types
If you have multiple circuits associated with the same User ID the home page will not display the previously mentioned table but instead will show the below search options This allows you to specify a circuit instead of sorting through a long list of circuits To view the entire list of circuits available click on the View All button
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 5
Line Graphs The XO Stats tool records circuit statistics on a daily weekly and monthly basis This information is then displayed in a Line Graph based on a linear scale These graphs are auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph The Usage Availability Error and Discard graphs all resemble one another For this reason this guide does not cover each option individually but groups them together
The output of each graph will display data information labeled as Input Input 95Peak Output and Output 95Peak
bull Input Input is read as data that flows into a connection Since the tool reads from XO network devices input represents the data sent out from the customerrsquos LANserver Input is represented by a solid green line
bull Input 95Peak Input 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time graphed period changes from daily weekly and monthly Input 95Peak is represented by a straight black line
bull Output Output is read as data that flows out of a connection Since the tool reads from XO network devices output represents the data going toward the customerrsquos LANserver Output is represented by a solid blue line
bull Output 95Peak Output 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time period graphed changes form daily weekly and monthly Output 95Peak is represented by a straight blue line
bull Kbits per Second Kbits Per Second bar represents the throughput for the customerrsquos circuit in Kilobits and is located on the left-hand side of the linear graph in the XO Stats tool This bar fluctuates
based on the volume of traffic on the customerrsquos circuitport Peak hours will show a higher Kilobit rate If you are having trouble converting Kilobits into the industry-accepted Kilobytes you can locate reference material on the Internet for converting bits to bytes (there are several sites dedicated to this conversion and some offer automated utilitiescalculators) Note Below the linear graph there is a link labeled Convert from Kbps to Mbps This should be used only for the highest capacity circuits On smaller circuits it will drop the scale to unreadable level
bull Time Line Bar The Time Line Bar located at the bottom of the graph provides the time metric based on the report period chosen by you (daily weekly or monthly) By default XO Stats will display a day graph for the current day of the week Day graphs will display 24 hours of reporting detail in two-hour increments If you choose to graph usage by week the graph will show the days of the week formatted as monthday (For example if you want to graph the week of July 7 to July 14 the Time Line Bar will display it as 77 78 79 710 etc) If graphing a whole month the Time Line Bar will display all days of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 3
bull The second method for accessing XO Stats is via httpxostatsxocom
XO Stats supports versions 40 and higher of Microsoftreg Internet Explorerreg Enter your User Name and Password and click the Login button User names are formatted depending on the XO service you have purchased for DAF DIA and IA customers the user name will be the Network Name of their WAN IP block Dedicated Hosting customers will be assigned their company name as it appears in the XO Communications systems as their username in all capital letters For either service the default password is lowercase xoxo Itrsquos strongly recommended that you reset the default password (for more information see the Password Changes section below) Note When accessing XO Stats directly through its own webpage address you will need to remember multiple combinations of user names and passwords in order to view various circuits This is why the XO Business Center is the preferred method for accessing XO Stats
Once you have logged into XO Stats it is recommended that you change the default password to a more unique and secure one To reset the password click on the My Profile tab located on navigation bar of XO Stats and shown in the adjacent image
The Change Password link takes you to another screen where you are asked to provide the current password and the new password The current password should be entered into the field labeled Old Password It is recommended that the users select a new password consisting of at least 6 characters one of which should be numeric Note Both username and password are case sensitive
Enter the new password into the field labeled New Password and then again into the Re-Type Password field then click on the Change Password button You will see a confirmation that your password has been changed successfully You will not need to log out of the system This change takes effect immediately and will be available on next login
Password Changes
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 4
XO Stats Home PageThe XO Stats home page is displayed upon entry into the tool You can access other areas of XO Stats using the navigation menu at the top
While on the home page customers with one (or very few) circuits configured within XO Stats will see a table similar to the one shown below
You can use this information to determine the specific circuit about which you would like more information Click on one of the following links to view more information
1 Usage Displays a graph indicating the level of circuit utilization
2 Availability Displays a graph indicating the availability (uptime vs downtime) of the circuit
3 Error Displays a graph reporting the error rate if any on the circuit during the reporting interval
4 Discards Displays a graph reporting packet discard errors
5 XOflow Opens the XOflow home page XOflow monitoring is enabled on the routers and the traffic passing through is sampled Sampling the data gives users a higher level view of the kind of traffic being passed without degrading router performance The XOflow hyperlink appears only if the circuit is set up to have XOflow reporting
6 CustomerSite Allows you to modify the default site name if you wish the report to display a different name
Note The graphs are displayed in the Central Time Zone Not all options may appear for all circuit types
If you have multiple circuits associated with the same User ID the home page will not display the previously mentioned table but instead will show the below search options This allows you to specify a circuit instead of sorting through a long list of circuits To view the entire list of circuits available click on the View All button
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 5
Line Graphs The XO Stats tool records circuit statistics on a daily weekly and monthly basis This information is then displayed in a Line Graph based on a linear scale These graphs are auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph The Usage Availability Error and Discard graphs all resemble one another For this reason this guide does not cover each option individually but groups them together
The output of each graph will display data information labeled as Input Input 95Peak Output and Output 95Peak
bull Input Input is read as data that flows into a connection Since the tool reads from XO network devices input represents the data sent out from the customerrsquos LANserver Input is represented by a solid green line
bull Input 95Peak Input 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time graphed period changes from daily weekly and monthly Input 95Peak is represented by a straight black line
bull Output Output is read as data that flows out of a connection Since the tool reads from XO network devices output represents the data going toward the customerrsquos LANserver Output is represented by a solid blue line
bull Output 95Peak Output 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time period graphed changes form daily weekly and monthly Output 95Peak is represented by a straight blue line
bull Kbits per Second Kbits Per Second bar represents the throughput for the customerrsquos circuit in Kilobits and is located on the left-hand side of the linear graph in the XO Stats tool This bar fluctuates
based on the volume of traffic on the customerrsquos circuitport Peak hours will show a higher Kilobit rate If you are having trouble converting Kilobits into the industry-accepted Kilobytes you can locate reference material on the Internet for converting bits to bytes (there are several sites dedicated to this conversion and some offer automated utilitiescalculators) Note Below the linear graph there is a link labeled Convert from Kbps to Mbps This should be used only for the highest capacity circuits On smaller circuits it will drop the scale to unreadable level
bull Time Line Bar The Time Line Bar located at the bottom of the graph provides the time metric based on the report period chosen by you (daily weekly or monthly) By default XO Stats will display a day graph for the current day of the week Day graphs will display 24 hours of reporting detail in two-hour increments If you choose to graph usage by week the graph will show the days of the week formatted as monthday (For example if you want to graph the week of July 7 to July 14 the Time Line Bar will display it as 77 78 79 710 etc) If graphing a whole month the Time Line Bar will display all days of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 4
XO Stats Home PageThe XO Stats home page is displayed upon entry into the tool You can access other areas of XO Stats using the navigation menu at the top
While on the home page customers with one (or very few) circuits configured within XO Stats will see a table similar to the one shown below
You can use this information to determine the specific circuit about which you would like more information Click on one of the following links to view more information
1 Usage Displays a graph indicating the level of circuit utilization
2 Availability Displays a graph indicating the availability (uptime vs downtime) of the circuit
3 Error Displays a graph reporting the error rate if any on the circuit during the reporting interval
4 Discards Displays a graph reporting packet discard errors
5 XOflow Opens the XOflow home page XOflow monitoring is enabled on the routers and the traffic passing through is sampled Sampling the data gives users a higher level view of the kind of traffic being passed without degrading router performance The XOflow hyperlink appears only if the circuit is set up to have XOflow reporting
6 CustomerSite Allows you to modify the default site name if you wish the report to display a different name
Note The graphs are displayed in the Central Time Zone Not all options may appear for all circuit types
If you have multiple circuits associated with the same User ID the home page will not display the previously mentioned table but instead will show the below search options This allows you to specify a circuit instead of sorting through a long list of circuits To view the entire list of circuits available click on the View All button
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 5
Line Graphs The XO Stats tool records circuit statistics on a daily weekly and monthly basis This information is then displayed in a Line Graph based on a linear scale These graphs are auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph The Usage Availability Error and Discard graphs all resemble one another For this reason this guide does not cover each option individually but groups them together
The output of each graph will display data information labeled as Input Input 95Peak Output and Output 95Peak
bull Input Input is read as data that flows into a connection Since the tool reads from XO network devices input represents the data sent out from the customerrsquos LANserver Input is represented by a solid green line
bull Input 95Peak Input 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time graphed period changes from daily weekly and monthly Input 95Peak is represented by a straight black line
bull Output Output is read as data that flows out of a connection Since the tool reads from XO network devices output represents the data going toward the customerrsquos LANserver Output is represented by a solid blue line
bull Output 95Peak Output 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time period graphed changes form daily weekly and monthly Output 95Peak is represented by a straight blue line
bull Kbits per Second Kbits Per Second bar represents the throughput for the customerrsquos circuit in Kilobits and is located on the left-hand side of the linear graph in the XO Stats tool This bar fluctuates
based on the volume of traffic on the customerrsquos circuitport Peak hours will show a higher Kilobit rate If you are having trouble converting Kilobits into the industry-accepted Kilobytes you can locate reference material on the Internet for converting bits to bytes (there are several sites dedicated to this conversion and some offer automated utilitiescalculators) Note Below the linear graph there is a link labeled Convert from Kbps to Mbps This should be used only for the highest capacity circuits On smaller circuits it will drop the scale to unreadable level
bull Time Line Bar The Time Line Bar located at the bottom of the graph provides the time metric based on the report period chosen by you (daily weekly or monthly) By default XO Stats will display a day graph for the current day of the week Day graphs will display 24 hours of reporting detail in two-hour increments If you choose to graph usage by week the graph will show the days of the week formatted as monthday (For example if you want to graph the week of July 7 to July 14 the Time Line Bar will display it as 77 78 79 710 etc) If graphing a whole month the Time Line Bar will display all days of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 5
Line Graphs The XO Stats tool records circuit statistics on a daily weekly and monthly basis This information is then displayed in a Line Graph based on a linear scale These graphs are auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph The Usage Availability Error and Discard graphs all resemble one another For this reason this guide does not cover each option individually but groups them together
The output of each graph will display data information labeled as Input Input 95Peak Output and Output 95Peak
bull Input Input is read as data that flows into a connection Since the tool reads from XO network devices input represents the data sent out from the customerrsquos LANserver Input is represented by a solid green line
bull Input 95Peak Input 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time graphed period changes from daily weekly and monthly Input 95Peak is represented by a straight black line
bull Output Output is read as data that flows out of a connection Since the tool reads from XO network devices output represents the data going toward the customerrsquos LANserver Output is represented by a solid blue line
bull Output 95Peak Output 95Peak represents the highest 95th percentile of data sent for the given time period This data will fluctuate as the time period graphed changes form daily weekly and monthly Output 95Peak is represented by a straight blue line
bull Kbits per Second Kbits Per Second bar represents the throughput for the customerrsquos circuit in Kilobits and is located on the left-hand side of the linear graph in the XO Stats tool This bar fluctuates
based on the volume of traffic on the customerrsquos circuitport Peak hours will show a higher Kilobit rate If you are having trouble converting Kilobits into the industry-accepted Kilobytes you can locate reference material on the Internet for converting bits to bytes (there are several sites dedicated to this conversion and some offer automated utilitiescalculators) Note Below the linear graph there is a link labeled Convert from Kbps to Mbps This should be used only for the highest capacity circuits On smaller circuits it will drop the scale to unreadable level
bull Time Line Bar The Time Line Bar located at the bottom of the graph provides the time metric based on the report period chosen by you (daily weekly or monthly) By default XO Stats will display a day graph for the current day of the week Day graphs will display 24 hours of reporting detail in two-hour increments If you choose to graph usage by week the graph will show the days of the week formatted as monthday (For example if you want to graph the week of July 7 to July 14 the Time Line Bar will display it as 77 78 79 710 etc) If graphing a whole month the Time Line Bar will display all days of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 6
Downloading CSV FilesXO Stats allows users to download a comma separated value (CSV) file from the reporting period linear graph This feature is available for all reporting periods daily weekly and monthly The purpose of this feature is to place all reporting numbers into an easy-to-read format to be used with any spreadsheet application To begin the download click on the hyperlink labeled Download this data as CSV located below the linear graph
Once the download is complete the file will display several pieces of information related to the reporting period beginning with date and time The date and time can be listed as a whole day a week or a month depending on the linear graph from which the CSV file was generated and downloaded The second is incoming kilobits shown in the CSV file as ldquoinkbitsrdquo These bits represent the traffic travelling away from the customerrsquos LANserver and through XO networking devices The third and final piece of information detailed is the outgoing kilobits listed in the CSV file as ldquooutkbitsrdquo The outkbits represent the traffic travelling into your LAN server via the XO networking device you are sharing on the remote network side of your Customer Premise Equipment (CPE)
Average Circuit Information TableJust below the linear graph is a table that provides a quick synopsis of circuit information This table shows information for the current reporting period Also shown is the average and 95 peak usage for input and output traffic from and to the XO Core router to which you are connected All traffic information is displayed in Kbps
Note This average information table is only displayed when viewing the Circuit Utilization (Usage) report
Monthly Weekly and Daily Graph Table
Also found below the linear graph this table provides you with the ability to graph traffic information to and from the XO Core router in monthly weekly and daily formats To review this type of graph click on the various hyperlinks provided in this table
bull To Graph a Day ndash Click on the calendar date for the desired day
bull To Graph a Week ndash Click on the week link on the left (labeled week) to graph the entire week
bull To Graph a Month ndash Click on the name of the month to view an entire month of data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 7
Service Level Report
The Service Level Report tab in the top navigation bar allows users to view XO Communicationsrsquo compliancy against latency and packet throughput The Service Level Report displays a scorecard that averages out the current monthrsquos network transfer and displays whether XO Communications complies with its contract obligations
When the Service Level Report hyperlink is clicked users are taken to their scorecard (shown above) If XO is within its contractual obligation the scorecard will be in Compliant status If XO is not within its contractual obligations the scorecard will state Non-Compliant If a non-compliant status is reported you must call XO Customer Care within five days after the end of the full reporting month A full reporting month is 30 to 31 days from the first day of the month
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 8
Other features of the scorecard include
bull Latency This field reports the time it takes for data to travel over XO Communications network from your network The two metrics shown are Actual and Contracted Actual will display the time data is actually travelling over XO Communications network Contracted will always display the contractual obligation of 65 milliseconds average or less The Latency text doubles as a hyperlink When clicked it will take users to a Line graph displaying the throughput against the 65 millisecond average Latency milliseconds represented by green line
bull Packet Loss This field displays a percentage of packet loss against all traffic during the reporting period Packet Loss attributes to the latency of a circuit It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Packet Loss text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the packet success rate average for reporting period The packet success rate is represented by blue line
bull Jitter Jitter is a measure of how much a ping varies over a period of time Lower jitter is better because it means your pings and connection are more stable It is reported solely as a value-added feature and has no bearing on a Service Level Agreement contained in the customer contract The Jitter text doubles as a hyperlink when clicked it will take the user to a Line graph displaying the jitter average for reporting period
bull Customer Contact Information This field holds the customerrsquos User Profile email address
Diagnostic Tools
Traceroute TestThe Traceroute test displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window provided on the Traceroute page
PING TestThe PING test available in XO Stats displays XO Network route information from the multiple XO Core routers to which you are connected To perform this test select an XO Core router from the Core Node drop-down menu and then enter the public IP address you want to test in the Destination field Once this information is entered click on the Get Results button The output of this test will be displayed in the Results window
The Diagnostic Tools page allows users to test the XO network from within the XO Core router Four tests are available including Traceroute PING BGP route and Bandwidth Meter
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 9
My Profile
The My Profile link is located on the top navigation bar of the XO Stats tool Clicking on the link allows users to enter their contact information change user ID and password and change utilization threshold
bull Contact Information ndash Your profile information is kept private and only used in the event XO Communications needs to contact you to report maintenance outages You are not required to enter your contact information but if you choose to complete the fields on this page feel free to provide only the information you feel comfortable supplying Once the information is entered click on the Update button to update your profile This information is posted and disnotplayed in XO Stats only
bull Change Login ID ndash YYou can customize your login ID to one that is easy for you to remember instead of using the auto-generated login ID The new login ID must be unique on the XO Stats platform The login ID may not contain any spaces or any special characters (-$amp)
bull Change Password ndash You can change your password at any time
bull Change Utilization Threshold ndash By default the system will set a threshold on all circuits You can adjust the default setting for the Utilization Threshold The following threshold types are available for setting thresholds High Utilization Low Utilization Number Dropped Packets Number Error Packets For more information on Utilization Thresholds refer to the Introduction area of XO Stats
BGP Route TestThe BGP Route test will display the BGP broadcast internal to XO Network and to any external ISP with which the route needs to communicate Information in the results page will show various IPs internal to XOrsquos backbone andor external ISP Community systems and Autonomous Systems that are responsible for broadcasting BGP routes are also displayed You can choose a Core Node and enter an IP address in the Prefix field To execute click the Get Results button
Bandwidth MeterThis option provides a real-time performance test on your circuit to determine overall bandwidth
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 10
Contact Us
The Contact Us feature is available to all XO Stats users and allows you to communicate suggestions comments or complaints
about the XO Stats tool to XO Communicationsrsquo developers The XO developers will use your feedback to improve the tool to fit
the needs and requests of our customers In the Contact Us section you are presented with two options
bull Customer Care This link carries the customer to xocom where they can complete the Contact Customer Care web form This form should be used only to
raquo Report a non-urgent trouble or repair issue
raquo Place an order or make a change to existing service
raquo Inquire about a bill
bull XOStats Team This link takes you to the XO Stats Feedback form This form can be used to suggest enhancements report bugsissues or provide comments
Note When using either form to submit ticketfeedback please include System IDs XO Stats User ID and Serial (WAN) IP information (if you know it) This helps Customer Care and Development Team to address the issue quickly
Help
XO Stats has some helpful how-to information built into the interface to help you become more familiar with the XO Usage Reporting system Since this information is available in the portal not all of it is duplicated in this guide The available topics include
bull Search screen functionality
bull Dashboard functionality
bull Viewing usage on a circuit
bull Downloading data and CSV files
bull Threshold functionality
bull Wholesale VOIP report
bull Diagnostic tools
bull Help
bull Glossary of terms
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 11
Sign Out
The Sign Out button found in the top right corner allows users to log out of the tool This security feature protects the customer proprietary circuit information from being visible to anyone who might be sharing the same computer
For each remote browser session created in the XO Stats tool a sign-out will be required so that the tool knows that any request coming from the same machine needs to authenticated prior to access Anytime a sign-out is executed from XO Stats a confirmation page will appear to notify the user that the session being terminated
XOflowXOflow is defined as a unidirectional sequence of packets with some common properties that pass through a network device These collected flows are exported to an external device the Flow collector Network flows are highly granular and include details such as IP addresses packet and byte counts timestamps application ports input and output interfaces etc
To use this reporting XOflow monitoring is enabled on the routers and then XOflow is sampled Sampled XOflow data is then collected and reported on at a specific packet interval This sampling gives you a higher level view of the kind of traffic being passed without degrading router performance
To access the XOflow reporting locate the desired circuit on the XO Stats home page This can be done by clicking the View All button or by entering search criteria to find a specific circuit Once you locate the circuit click on the associated XOflow link (shown below)
From the XOflow main page you can choose between several options
bull Application Bandwidth Usage -- XOflow stats are used to identify which applications are being used and what percentage of the total bandwidth those applications are using
bull Top User and Top App -- This report will show the current Top Users and Top Applications over your network connection
bull Custom Detailed Reporting -- This detailed report allows you to see even more details of bandwidth usage during a given time period This feature will be helpful for use in troubleshooting or identifying the type of data going across the network
Additional XOflow notes
bull XO Stats will only collect XOflow data from specified network equipment Use of other devices will limit the statistics available via XOflow
bull XOflow statistics are captured for both egress and ingress packets separately In some reports this information is summarized for both directions
bull If a port is being used by the customer but is not numbered XO Stats cannot determine the application using the bandwidth In this case the usage in any reporting will be labeled as ldquoUnknownrdquo
bull For multi-T1 services (NxT1) the XOflow reporting is provided per individual T1
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 12
Application Bandwidth Usage
When selecting to view the Application Bandwidth Usage a graph similar to this one is generated for the current day The various types of traffic are separated by colors with a key listed at the bottom of the chart The vertical axis represents the Application Percentage and the horizontal provides timestamps throughout the reporting period
As with other graphs in XO Stats this graph is also auto-scaled according to the range of output Auto-scaled means the graph automatically adjusts to meaningfully reflect the amount of data shown on each graph XO Stats takes the maximum usage over the circuit labels that as 100 and then graphs the remaining values accordingly This is done so that the data transfer over the circuit can be seen regardless of how much bandwidth is actually in use versus what is technically available For more detailed information on the overall use of the circuit refer to the Usage report
This graph can become difficult to read when multiple protocols are being measured and reported To see specific values within this graph mouse over any point on the graph When doing so a hover box will open reflecting the data value at that point in the chart Additionally a table will appear below the graph displaying the time and percent of circuit utilized at that data point
This information can be downloaded in a comma separated value (CSV) file You can also adjust
the reporting period using the calendar-style table found at the bottom of the display For more
information on both of these functions refer to the Line Graph section of this module
Notes
bull Systems will retrieve and process data from the XO Network routers every 15 minutes The XOflow data is considered near-real time The newest data is 20-30 minutes old before it can be viewed online
bull From the current date the percent usage per application will be stored for four months for 15-minute interval data and for six months for the 60-minute interval data
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 13
Top User and Top App
This report will show the current Top Users and Top Applications over the network connection To begin click on the Top User and Top App link from the XOflow home page then specify the reporting period using the Start Date and End Date fields (shown below) Before executing the report you can also choose to have the output displayed in the web browser (HTML) or downloaded to your computer as a CSV file Both options provide the same data
Enter the date using the mmddyyyy format and click on the Search button to execute the report The report results are displayed in 15-minute intervals The timestamps are displayed along the left margin of the report For each 15-minute interval during the reporting period XOflow displays the top five IP Addresses ports based on the percentage of bandwidth used by that IP Address port
In addition to the timestamp the displayed data includes the IP Address (IP) Port Number (Port) and Percent Usage of that IP Port (Pct) for the top five users This report includes sample data
As mentioned above you can export this information to your computer as a CSV file Here is an example of the CSV file opened
in Microsoft Excel
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 14
Custom Detailed ReportingThis report allows users to see even more details of bandwidth usage during a given time period This tool will be helpful for use
in troubleshooting or identifying the type of data going across the network To begin click on the Custom Detailed Reporting link
from the XOflow homepage Then complete the form (below) to generate a report
The form requires you to provide specific details about the information you wish to find including
bull Start Date ndash Required field Enter the start date and hour for the reporting period
bull End Date ndash Required field Enter the end date and hour for the reporting period
bull Port Number ndash Specify the port number for this report If a port is designated all other ports will be omitted from the report For easy reference the provided AppsPorts list link displays common apps and ports This field will accept numeric values only
bull Port Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) ports only the source (SRC) port or only the destination (DEST) ports
bull IP Address ndash Enter a specific IP Address you want to view in the report Like the port number entering an IP address in this field will exclude all other IP addresses from the report The IP Address must be provided in the correct IPv4 format ()
bull IP Direction ndash Required field You must specify which direction you want to see in the report You can choose to see both source (SRC) and destination (DEST) IP addresses only the source (SRC) IP address or only the destination (DEST) IP address
bull Your Email Address ndash Required field When the report is ready to be viewed XO Stats will send an email to the address specified in this field
Upon completing all fields click the Submit button Due to their customizable nature these reports are not generated
immediately When the report is saved on the server and ready to be viewed XO Stats will send an email to the address
specified by you The email notification (example below) will include simple details to identify the report and a link to view it
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
copy 2013 XO Communications LLC All rights reserved XO Stats User Guide 15
Unlike other XO Stats and XOflow reports there is not a graphical version of this report Instead the data is provided via a CSV file that can be saved to a computer and manipulated further by the user
To revisit the report users need to click on the hyperlink provided in the notification email The link provided in the email is the only way to access the report
Notes
bull XO Stats retains only three weeks of detailed XOflow data Users will be unable to specify dates beyond three weeks from the current date
bull Reports are saved on the server for two weeks After that time reports will be automatically deleted
bull The system will not run a duplicate report If the user enters query criteria matching that of an existing report within the two-week report storage time the system will not run the query Instead the user will be prompted to review the existing report saved on the server
As shown below the report will display the following information
bull Date Timestamp
bull Source IP Address
bull Source Port
bull Destination IP Address
bull Destination Port
bull Bandwidth in Bytes
bull Number of Packets
![O O 00 LOLL] o xo cn co cd a.) xo a.)O O 00 LOLL] o xo cn co cd a.) xo a.)](https://static.documents.pub/doc/80x56/5fefcfded9e1b20edc515651/-o-o-00-loll-o-xo-cn-co-cd-a-xo-a-o-o-00-loll-o-xo-cn-co-cd-a-xo-a.jpg)
