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Your CITGO ® Lubricants Connections 2014
Your CITGO®
LubricantsConnections
2014
Your CITGO Lubricants Connections 22
At CITGO Petroleum Corporation, we’ve always believed that great customer service is an integral part of any business plan. In fact, you are our most important customer.
It’s imperative that you remain informed and knowledgeable of whom to contact for your various needs. So, we’ve put together this guide to connect you with the right resource and give you the answers you need to stay competitive and succeed.
Management Team ...................................................................... pg. 2Product and Brand Managers ................................................... pg. 3Retail/Private Label and National Account Managers .......... pg. 3Installed Sales .............................................................................. pg. 3East Region .................................................................................... pg. 4West Region .................................................................................. pg. 4Business Services and Order Management ............................ pg. 5Customer Service ......................................................................... pg. 6Answer Line .................................................................................. pg. 6Brand Development ..................................................................... pg. 6
MANAGEMENT TEAM
Fernando ValeraVice President, Supply and Marketing1-800-32-CITGO, ext. [email protected]
Karl SchmidtGeneral Manager, Petrochemicals and Lubricants1-800-32-CITGO, ext. [email protected]
William WallaceGeneral Manager, Supply Chain Management1-800-32-CITGO, ext. 4783Cell: [email protected]
Dave KunkelManager, Business Development1-800-32-CITGO, ext. 4862Cell: [email protected]
Larry BirchManager, West Region Cell: [email protected]
Tom HineyManager, East Region Cell: [email protected]
Scott RiebelManager, Marketing and Customer Service 1-800-32-CITGO, ext. 5964Cell: [email protected]
Phillip ThompsonManager, Retail/Private Label and Direct Sales1-800-32-CITGO, ext. 5454Cell: [email protected]
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PRODUCT AND BRAND MANAGERS
RETAIL/PRIVATE LABEL AND NATIONAL ACCOUNT MANAGERS
Phillip ThompsonManager, Retail/Private Label and Direct Sales1-800-32-CITGO, ext. 5454Cell: [email protected]
Alisha BrumfieldSr. Administrative Assistant 1-800-32-CITGO, ext. 4190Fax: [email protected]
Mark MinerNational Account Manager1-800-32-CITGO, ext. 4224Cell: [email protected]
Ashleigh MitchellRetail/Private Label1-800-32-CITGO, ext. 4893Cell: [email protected]
Erin FieldSr. Retail/Private Label1-800-32-CITGO, ext. 1717Cell: [email protected]
Stephanie GoodenNational Account Manager1-800-32-CITGO, ext. 4802Cell: [email protected]
Kenneth HughesNational Account Manager1-800-32-CITGO, ext. 4121Cell: [email protected]
Paul SeiderNational Account Manager 816-525-7454Cell: [email protected]
Kirk NaberRetail/Private Label Sr. Account Manager [email protected]
Cassie BouillionRetail/Private Label Account ManagerCell: [email protected]
Stacey SmithRetail/Private Label Account Manager1-800-32-CITGO, ext. 4991Cell: [email protected]
INSTALLED SALES
Contact your Account Manager for more information on the Installed Program.
Don BanisterManager, GEO ProductsCell: [email protected]
Mark BetnerManager, Heavy Duty Products1-800-32-CITGO, ext. 5737Cell: [email protected]
Ben BriseñoManager, Clarion and Industrial Products1-800-32-CITGO, ext. 1699Cell: [email protected]
Todd McLemoreProduct Manager, Automotive and Small Engine Products1-800-32-CITGO, ext. 1960Cell: [email protected]
Steve Rose Manager, Brand Marketing 1-800-32-CITGO, ext. 4343Cell: [email protected]
Kim Smallwood Product Manager, Grease Products 1-800-32-CITGO, ext. 4879Cell: [email protected]
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EAST REGION
Tom HineyManagerCell: [email protected]
Alexus VonnivongSr. Administrative Assistant1-800-32-CITGO, ext. 5275Cell: 832-482-5257Fax: [email protected]
Mark DuplantisSr. Account Manager985-876-2760Cell: [email protected]
Barbara GoodyearSr. Account Manger413-596-4377Cell: [email protected]
Larry HajekCaribbean/Central America Regions Sr. Account Manager Technical Service Manager954-389-5510Cell: [email protected]
Bill LeeperSr. Account Manager304-367-1391Cell: [email protected]
John MoseleySr. Account ManagerCell: [email protected]
James PickowitzSr. Account ManagerCell: [email protected]
David RatliffSr. Account ManagerCell: [email protected]
Ruben TerryInstalled Account Manager540-774-1390Cell: [email protected]
Scott EyersSr. Account Manager Cell: [email protected]
WEST REGION
Larry BirchManager Cell: [email protected]
Alexus VonnivongSr. Administrative Assistant1-800-32-CITGO, ext. 5257Cell: 832-482-5257Fax: [email protected]
Brent HawkinsSr. Account [email protected]
Bernie Hertan Sr. Account Manager 713-540-7133 [email protected]
Steve HochbergerSr. Account Manager763-416-4941Cell: [email protected]
Phil KefferSr. Account Manager916-435-1028Cell: [email protected]
Rick PlasenciaAccount ManagerCell: [email protected]
Doug RiceSr. Account ManagerCell: [email protected]
Steve SewellSr. Account Manager734-429-0800Cell: [email protected]
Molly ThompsonSr. Account Manager317-733-3840Cell: [email protected]
Gary TurpinSr. Account ManagerCell: [email protected]
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BUSINESS SERVICES AND ORDER MANAGEMENTPre Shipment Inquiries
John KiserManager, Supply and Business Services1-800-32-CITGO, ext. 4751Cell: [email protected]
Cathy CravyBusiness Services Manager832-486-4281Cell: [email protected]
Monica DanielsRetail/Private Label Customers 1-800-432-4846, option 1 Fax: [email protected]
Patricia Davis East/West Region Customers East Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: 713-570-5436 [email protected]
Francie BraddockInternational Customers1-800-32-CITGO, ext. 4152Fax: [email protected]
Iris MeeceRetail/Private Label Customers1-800-432-4846, option 1 Fax: [email protected]
Lynette RedeauxEast/West Region CustomersEast Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: [email protected]
Judi Smith-GarlockDirect Sales Customers1-800-225-5319, option 1 Fax: [email protected]
Rodney SkinnerRetail/Private Label Customers1-800-432-4846, option 1 Fax: [email protected]
David Thomas East/West Region Customers East Region - 1-800-331-4068, option 1West Region - 1-800-495-0007, option 1 Fax: 713-570-5436 [email protected]
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BRAND DEVELOPMENT
Brian Reeves Lubricants Marketing Program Development Manager 1-800-32-CITGO, ext. 4886Cell: 832-693-4821 [email protected]
Jennifer CardilloLubricants Communications Manager1-800-32-CITGO, ext. 4738Cell: [email protected]
Tina WatsonLubricants Marketing Coordinator1-800-32-CITGO, ext. 4449Cell: 281-460-1658 Fax: [email protected]
CUSTOMER SERVICEPost Shipment Inquiries
Fernando DiazCustomer Service Manager832-486-4141Fax: [email protected]@citgo.com
Lachelle EstesEast/West Region CustomersDirect Sales and National Account Customers1-800-495-0007, option 2 (West Region)1-800-331-4068, option 2 (East Region)1-800-225-5319, option 2 (Direct Sales)1-800-554-4075, option 2 (National Accounts) Fax: [email protected]
Alison Webb ChavezRetail/Private Label Customers1-800-432-4846, option 2 Fax: [email protected]
Tarisa BusbyLubeAlert HD, GEO and SP Customers1-888-443-5708 (LubeAlert)Fax: [email protected]@[email protected]
ANSWER LINE
Product [email protected]@[email protected] Fax: 713-570-5665
LubeAlert Helpline1-888-443-5708Fax: [email protected]@[email protected]
