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ZERO FATAL ACCIDENTS ZERO FATAL ACCIDENTS FOR ME, FOR YOU, FOR ALL WORLD DAY FOR SAFETY WORLD DAY FOR SAFETY 2019 APNA HAI TOTAL Third Edition 2019 TOTAL PARCO celebrates
ZERO FATAL ACCIDENTSZERO FATAL ACCIDENTSFOR ME, FOR YOU, FOR ALL
WORLD DAY FOR SAFETY
WORLD DAY FOR SAFETY 2019
APNA HAI TOTAL Third Edition2019
TOTAL PARCO celebrates
OLIVIER’S CORNERCEO’S MESSAGE | APNA HAI TOTAL
02 | THIRD EDITION - 2019
Dear All
Having reached the halfway mark for the year, I am proud to share with you even more milestones we have successfully managed to accomplish in this time that stand as testimony to the ever-zealous nature of TOTAL PARCO employees.
We have a specific focus on Safety, which is our core value, and something we have zero compromise over. Our combined efforts as an organization go into ensuring that we integrate the concept of Safety within every step of our operations, supply chain and business processes. We further asserted this commitment by celebrating the World Day for Safety this year across all of our locations, promoting the concept of safe practices in a work environment. TOTAL PARCO’s role as a responsible energy major is to ensure that we not only abide by the highest standards in terms of being a safe and responsible organization, but that our focus also remains on proactively identifying avenues to make our community - and the society at large - a
safer place for everyone as well. In this edition, you’ll read about how we are further developing business relationships, such as venturing forth into agreements with prominent corporate business partners that are sure to expand our horizons even further by unveiling promising opportunities. This issue also talks about how we adopt an introspective approach in terms of always bettering ourselves as an organization – be it with physical initiatives such as expansion projects at our terminals, dedication to the development of innovative practices or identifying and attaining quality talent to add to the TOTAL PARCO family through avenues such as networking sessions with universities. I hope you have fun discovering the world of
TOTAL PARCO and learning more about everything we have been up to. Have a good read!
Our combined efforts as an organization go into ensuring that we integrate the concept of Safety within every step of our operations, supply chain and business processes.
Olivier SabriéCEO - TOTAL PARCO PAKISTAN LIMITED
HIGHLIGHTSTOTAL PARCO’S FLAGSHIP STORE ON DARAZ
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07WORLD DAY FOR SAFETY 2019
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03THE KEAMARI TERMINAL EXPANSION PROJECT
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09MEDEF DELEGATION DINNER
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COVER STORY - WORLD DAY FOR SAFETY 2019 | APNA HAI TOTAL
03 | THIRD EDITION - 2019
For eleven years now, the World Day for Safety has federated Total’s employees and their partners from external companies around major shared themes that illustrate Safety as a core value. The theme for Total’s World Safety Day 2019 was
“Zero Fatal Accidents - For me, For You, For All”.The prevailing message behind this theme was constructed upon the viewpoint of no loss of life occurring as a resultant of a work- related accident.
In order to avoid pitfalls and instances pertaining to workplace accidents, everyone involved must know how to plan and react to such circumstances. Keeping in line with this mantra, TOTAL PARCO Pakistan Limited (TPPL) also celebrated World Safety Day across all of its locations in Pakistan, advocating the same message of Zero Fatal Accidents. On the occasion, 40 individual sessions were conducted in the Lahore Head Office and the various Regional Offices at Karachi, Faisalabad, Multan & Islamabad. The event was also celebrated at the Operational facilities viz Machike, Keamari, Tarujaba, Shikarpur and Rawalpindi Terminals, along with the warehouses in Islamabad, Lahore, Multan, Gujranwala and Karachi, including the Lube Oil Blending Plant (LOBP). A total of 762 personnel (permanent & third party staff) attended these sessions, appreciating the informative & interactive sessions which reinforced their commitment to safety. Efforts of the Health, Safety, Environment & Quality (HSEQ) team were acknowledged as effective dissemination of information is always ensured by them.
The aim of the World Safety Day was to emphasize the right to a safe and healthy working environment, which is respected at all levels through a system of defined rights, responsibilities and duties, whereby the highest priority is accorded to the principle of prevention.
April 26, 2019
WORLD DAYFOR SAFETY
“Safety, as you know, is a core value. Innovation helps us to improve our business. But sometimes innovation, through operational excellences, is bringing added value to our businesses. This is where innovation and safety can go together. So to celebrate the World Day for Safety, let’s think about Innovation and Safety – For me, for you, for all!” - CEO TPPL, Mr. Olivier Sabrie’s video message on the occasion shared to employees via the company intranet.
TOTAL PARCO celebratesWorld Safety Day 2019!
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HSEQ SENSIBILIZATION ACTIVITY | APNA HAI TOTAL
On 25th April 2019, an HSE sensibilization session – including the first ever ‘Safety Gup Shup’ was organized at the Machike Terminal, involving interactive sessions and activities pertaining to safety rules for tank lorry drivers and staff through the sharing of past incidents, videos, a role-playing performance and a fun ‘Game Show Quiz’, along with awarding of gifts.
Unsafe acts & conditions in videos were discussed by TPPL management in detail followed by an informative lesson-sharing session. After this, the stage was all set for a drama/script performance by selected drivers, trained & prepared before the event. The idea was to share and discuss TPPL Safe Driver Commitments and Transport Safety Regulations in an engrossing manner to the drivers. All of the audience highly appreciated the performance, especially considering the actors were from amongst them as well. It was an excellent way to communicate all HSE core principles to the drivers in an effective manner. The actors were also awarded gifts by TPPL Management.
Following this, a Safety Quiz Show – with the catchy name of “Kheelo aur Jeeto” - was conducted for the drivers. The basic premise behind the concept was to highlight and memorize all safety concerns of the event. Gifts & goody bags were distributed to motivate
the drivers towards safety and its advantages.This one-of-a-kind event at the site came to an end with sagacious closing remarks by TPPL management for the audience, followed by lunch and a group photography session for all participants. We expect that this event will have an ever-lasting impact in the minds of the drivers, with the concept of safety truly embedded within them.
04 | THIRD EDITION - 2019
HSEQ Sensibilization activityat Machike Terminal
QUALITY TESTING UNIT - IMS STAGE 2 AUDITS | APNA HAI TOTAL
‘Transparency Breeds Loyalty’ is a Customer Engagement campaign whereby customers are engaged for a briefing session pertaining to the TPPL Quality and Quantity verification system at our stations. The informative session is conducted through a Mobile Quality Van, during which a video is displayed reflecting the Quality and Quantity inspection process at TPPL retail outlets. In addition to this, live Quality and Quantity checkups are also offered to customers. The campaign is routinely done at selected stations in different regions with the support of respective Retail Sales teams. In accordance with this, on 25th April 2019, a ‘Transparency Breeds Loyalty’ activity was successfully carried out at Orchard Filling station in Islamabad. TPPL employees from Retail Sales, Engineering and HSEQ departments strongly depicted the company’s value of ‘Stand Together’ by working as a cohesive unit to actively participate in the activity. During the customer engagement session, live measurement checking and product quality testing was also completed.
The objective of the activity was to demonstrate TOTAL PARCO’s commitment towards ensuring superior quality and precision in quantity for valued customers at retail stations through effective utilization of Quality Control systems. During this activity, giveaways were also given to customers, along with leaflets outlining details pertaining to Product Quality. Customers truly appreciated this initiative, providing positive feedback and comments about the quality of fuel and services of TPPL team in Islamabad Region.
TPPL is committed to achieving and sustaining operational excellence around all facets of its offering by delivering high quality products and services. The ultimate aim is to cater for customer needs through successful application of high quality standards whilst ensuring environmental protection and occupational health and safety for all relevant stakeholders.
To achieve sustained performance in line with global best practices, TPPL had been maintaining separate HSEQ Management Systems including ISO 9001 Quality Management System, ISO 14001 Environment Management System, OHSAS 18001 (Occupational Health and Safety Assessment Series) and ISSSRS (International Small Site Safety Rating System) at its various facilities. In order to ensure better compliance with local legislative requirements and procedures, continuity of customer satisfaction, reduce duplication of work and increase efficiency, TPPL aimed to integrate all the different HSEQ Management Systems into an Integrated Management System (IMS) to simultaneously satisfy the requirements of all applicable Management Systems.
All our facilities including Keamari Terminal, Karachi; Machike Terminal-I & Machike Terminal-II; Rawalpindi Terminal; Shikarpur Terminal and Lube Oil Blending Plant (LOBP), Karachi have now been successfully recommended for IMS certifications. These certifications will remain valid for three years with yearly compliance audits to ensure continuity of application. IMS Stage-I & Stage-II audits were successfully carried out at Machike Terminal I & II, Rawalpindi Terminal, Shikarpur Terminal & LOBP without any non-conformance. IMS certification has been recommended for each terminal by a third party certification entity. The implementation of IMS is an important milestone for TPPL as it will ensure continuity of reliable operations and delivery of consistent products and services to our customers, while simultaneously ensuring continual improvement across our operations.
05 | THIRD EDITION - 2019
AT ORCHARD FILLING STATION - ISLAMABAD
TRANSPARENCY BREEDSLOYALTY INITIATIVE
Implementation of IntegratedManagement System - Stage 2 Audits
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DOUBLE DEAL WITH TELENOR PAKISTAN | APNA HAI TOTAL
TOTAL PARCO & Telenor Pakistan Come Together for Easypaisa SolutionTPPL entered into an agreement with Telenor Microfinance Bank (TMB) for the provision of the Easypaisa service as a fuel payment solution at TOTAL PARCO retail stations nationwide. The coupling of this solution at retail stations is an innovative and progressive step for the customers and involved companies alike. Through the use of this service, customers at TOTAL PARCO stations will have the option to effortlessly pay for fuel via QR Scan or Till Payment in a secure manner. Going forth, the fueling stations are planned to be powered with the complete financial services offered within the Easypaisa suite. The signing of the agreement took place in a ceremony at Islamabad in the presence of Mr. Olivier Sabrie – CEO TPPL, Mr. Olivier Chalvon-Demersay - Vice President Operations, Total Marketing & Services Asia-Pacific and Mr. Paul Crane - VP Retail & Logistics, Total Asia-Pacific & Middle East.
TOTAL PARCO Signs Mobile & Data Services Agreement with Telenor PakistanTPPL signed a one year agreement for its Mobile and Data Services with Telenor Pakistan on April 22, 2019 in a ceremony conducted at the TPPL Head Office in Lahore. Through this contract, Telenor Pakistan will be providing Mobile/Cellular services - in alignment with TOTAL PARCO’s requirements - along with the provision of Data Services for the TPPL network at market competitive rates. With further respect to Data Services, Telenor will also be providing Mobile Internet Devices as per TPPL’s requirements of mobile and remote internet access.
The contract has been signed for one year with the option of extending it for two additional years based on mutual consent at the end of the first year. On behalf of TPPL the contract was signed by the CEO - Mr. Olivier Sabrie, whilst the CEO of Telenor – Mr. Irfan Wahab – was present to sign the contract on behalf of Telenor.
06 | THIRD EDITION - 2019
Double Deal withTELENOR PAKISTAN!
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TOTAL PARCO’S FLAGSHIP STORE ON DARAZ | APNA HAI TOTAL
As a resultant of the continuous efforts to make our products both feasible and reachable to consumers - along with the intrinsic mission to enlarge TPPL’s footprint in E- marketplaces - TOTAL PARCO’s online flagship store has been launched on Daraz.pk with the Car Care and Lubricants ranges respectively. Daraz.pk is a leading local online platform that is popular with the increasing trend of online purchases amongst the Pakistani consumers. This initiative displays the company’s value of Pioneer Spirit and will enhance the brand’s visibility by being a one-stop online store providing easy access to TPPL’s range of products for our valued customers. In a very short time period, TPPL has taken significant strides towards becoming a fully featured digital asset platform, supplying the market with high-quality products.
Understanding and prioritizing our customers by keeping their needs top-of-mind will enable us to create seamless user experiences to stay abreast of ever-changing trends and will help us further build on our customer loyalty. We are proud to say that we now provide one of the broadest offerings of auto care and engine oil products in Pakistan.
07 | THIRD EDITION - 2019
Flagship Store onTOTAL PARCO’s
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TOTAL CAR CARE PRODUCTS - AGREEMENT WITH SYNGENTA PAKISTAN LIMITED | APNA HAI TOTAL
08 | THIRD EDITION - 2019
The full range of Total car care products can now be found at selective TPPL stations across Pakistan and online at Daraz.pk. Our customers can experience the superior quality and technology that Total offers in the Car Care segment and benefit from a wide array of imported products to facilitate in the maintenance of their cars. Product information material will also be available at the sites to highlight unique benefits of our products. From exterior polish, auto shampoo, wheel, cockpit and upholstery cleaner to perfume, engine and radiator cleaner, our car care products provide “Total care that outshines”.
On 18th April, 2019, TPPL entered into an agreement with Syngenta Pakistan Limited for the provision and supply of Special Fluids in Karachi. Syngenta Pakistan Limited is one of the leading agri-business companies of Pakistan, working towards improving food security by enabling farmers to make more effective usage of available resources. The company deals in fungicides, herbicides, insecticides and seed care. The over-arching objective of the agreement is also to establish a long term, mutually beneficial partnership with a leading organization in the agri-business sector. The contract has been signed after continuous, relentless
efforts spanning a timeframe of 3 years - spearheaded by the Special Fluid’s team. The credibility of TPPL’s product offering was also buffered after conducting successful product trails with proven results of added value. Mr. Olivier Sabrie, CEO-TPPL, signed the agreement on behalf of the organization, with the Executive Committee of TOTAL PARCO and senior management from Syngenta Pakistan also present at the ceremony to witness the agreement. TPPL aims to utilize this achievement as a catalyst to explore more areas of future potential growth in the Fuels, Lubricants and Total Cards businesses nationwide as well. This is planned as a holistic approach towards offering a complete solution, keeping in view customer needs and requirements.
Total Car Care ProductsNow in Pakistan
PAKISTAN LIMITED
TOTAL PARCOsigns agreement with
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The Keamari Terminal was built in 1937 over a land of 13.2 Acres, possessing a total storage capacity of 24,960 MT. It is a flagship location for TOTAL PARCO and serves as one of the primary foundations of the fuels’ supply chain. The facility is the only owned terminal able to receive imported white oils through pipeline connectivity with Karachi Port. Considering Keamari Terminal’s strategic importance and position, the company decided to enhance the storage and filling capacity at the terminal to meet the growing demand and requirements.
The Keamari Terminal expansion project was initiated in early 2017 with an extensive scope including addition of 6000 MT of storage, construction of a 6 bay multi-product loading / unloading gantry, development of new pump rooms and a Fire Fighting system employing the latest standards. All these storage infrastructure initiatives have now been successfully incorporated at Keamari Terminal. It is also more than worth noting that the project was successfully completed with 315,000 safe man-hours, a fact which stands as a testimony to TPPL’s never-ending commitment to one of our primary values – ‘Safety’.
CEO TPPL – Mr. Olivier Sabrie – inaugurated the expansion projects in a ceremony at the Terminal on 19th April, 2019. On the occasion, he shared his thoughts and mentioned that he was absolutely sure that the addition of new gantry and tanks at Keamari Terminal will play a key role in ensuring the significance and strategic importance of this terminal and create new avenues of revenue generation for TPPL in the years to follow.
Congratulations and special commendations go out to the Operations team, specifically the Keamari Terminal team, for not only managing to accomplish a task of this magnitude so efficiently, but also to have executed it with a high degree of technical competence and capability in line with maintaining safety standards whereby safe operations were maintained during the entire timeline – remaining customer facing at all times.
THE KEAMARI TERMINAL EXPANSION PROJECT | APNA HAI TOTAL
09 | THIRD EDITION - 2019
THEKEAMARITERMINALEXPANSIONPROJECT
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TOTAL PARCO AT CONNEX2019 | APNA HAI TOTAL
10 | THIRD EDITION - 2019
TOTAL PARCO AT
TPPL participated in the CONNEX HR conference held
on 2nd May 2019, which was jointly arranged by the
Pakistan Society for Training and Development (PSTD)
and Pakistan Society of Human Resource Management
(PSHRM). The agenda of this year’s CONNEX was
“Future of Work” whereby approximately 500-600
business delegates from different industries came
together to further discover potential avenues in
networking. TPPL’s VP HR&A, Mr. Kashif Chaudhry,
attended the conference on behalf of the organization,
with other representatives from the company also
present.
A number of experienced professionals from different
industries were present who shared their insights on
reshaping HR Technology and rethinking leadership for
tomorrow to cater for increased agility and value
addition in the corporate sector in the digital era.
Syndicate sessions with respect to digital
transformation and employee engagement were also
conducted at the event.
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The Lahore School of Economics organized a networking event on 2nd May, 2019, with TPPL being invited for an interactive session with the graduating batch. The event was attended by multiple organizations operating in Pakistan at both the local and multinational level. The purpose of attending the event was to create awareness about the organization and industry, while making fresh graduates cognizant of the business TPPL is operating. The event was a good platform to meet students about to enter their professional lives and network with them, along with liaising with experts from other renowned organizations as well. TPPL was represented by members of the Talent Acquisition & Development team, present there to both enhance TPPL’s employer branding and search for the right fit in terms of talent for multiple roles within the organization.
TOTAL PARCO AT LSE’S NETWORKING EVENT | APNA HAI TOTAL
11 | THIRD EDITION - 2019
TOTAL PARCO AT LSE’S TAPPING TOP TALENT
NETWORKING EVENT
Lahore School of Economics
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RAMADAN BLESSINGS | APNA HAI TOTAL
12 | THIRD EDITION - 2019
Blessings inTOTAL PARCO
Ramadan
Ramadan gatherings are not only fun, but a way to depict Respect for Each Other - which is one of the core values of TOTAL PARCO. What better way is there to embody the Ramadan spirit than by sitting together with colleagues, and sharing a meal during the Iftar dinner. This year, Iftar dinners were arranged for the TPPL Family in Lahore, Karachi, Multan, Faisalabad, Islamabad, Shikarpur and Sahiwal. Employees from each respective location joined in and spent quality time with each other. A digital quiz with respect to Ramadan was also held before breaking the fast at Lahore and Karachi, where the employees participated zealously and the top three winners were awarded surprise gift hampers.
Annual Iftar Dinner
Ramadan is a time for worship, self-worth and an opportunity to not only become a better person but to capitalize on the health benefits of the month by taking good care of your body and health. TPPL always provides a balanced and healthy environment for its employees to stay fresh, energetic and motivated. To cater to this, resources for activities such as table tennis and foosball were provided whereby employees not only managed to take a break from their usual routine, but also engaged in healthy and fun activities of team work, bonding with their peers from different departments and strengthening the TPPL family ties.
Healthy Activities during Ramadan
MEDEF DELEGATION DINNER | APNA HAI TOTAL
13 | THIRD EDITION - 2019
On the evening of 9th April, TOTAL PARCO Pakistan Limited had the distinct privilege to host a Corporate Dinner for the MEDEF delegation in Lahore. This time, the delegation comprised of representatives from 23 French companies - headed Mr Thierry PFLIMLIN, Chairman of Total Global Services and Chairman of the France-Pakistan Business Council of MEDEF International. Mr. Christophe MIAUX, Director LNG Project at Total was also a delegate. Mr. Olivier Sabrie - CEO TOTAL PARCO Pakistan Limited - facilitated the delegation throughout the visit. The dinner, which was also led Mr. Olivier Sabrie and other members of the TOTAL PARCO Executive Committee - was held at the well-known Haveli Barood Khana within the old walled city. One of the highlights of the event was an enlightening, interactive session on “Digital Transformation in Pakistan” by Mr. Syed Ahmed (Chairman of the Central Executive Committee – P@sha) who shed light on the gradually rising digital landscape and “Knowledge Economy” of the nation, while focusing on agile methodologies being employed towards a progressive Pakistan. The night was rounded off with a unique cultural performance in the form of a mesmerizing folkdance in tune with quintessential Punjabi rhythmic music, depicting Lahore’s heritage that was well appreciated by the esteemed guests. TOTAL PARCO was honored to facilitate the delegation and sincerely hopes that the visit proved not only informative, but also provided avenues for identification and exploration of multiple opportunities between the two countries - France and Pakistan. We look forward to warmly welcoming them again!
DINNER HOSTED BYTOTAL PARCO
DELEGATION
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NEW INTRANET LAUNCH | APNA HAI TOTAL
14 | THIRD EDITION - 2019
New Intranet LaunchTPPL’s First Online InaugurationIn a memorable occasion, the upgraded version of the TOTAL PARCO Intranet was officially unveiled in the Company’s first ever online inauguration across multiple locations on the 3rd of April, 2019. The aim of this online inauguration was to mirror the concept of the Intranet itself, which is a platform for all employees to share and contribute in. The event was held simultaneously at Lahore Head Office, Karachi Regional Office, Islamabad Regional Office, Machike Terminal, Keamari Terminal, LOBP and Rawalpindi Terminal to represent the idea of inclusion of all TPPL employees. The CEO graced the occasion and inaugurated the Intranet with the first video message to be uploaded on the platform, making this an historic event.
Along with an upgraded design and outlook, the modern version of the Intranet comes with a host of new features such as an entirely searchable employee directory, a Procedures Hub for all policies and guidelines and routine Polls and Quizzes for employees to partake in. Employees were provided with a demonstration of the new features of the Intranet before engaging in a cake-cutting ceremony at each of the respective locations
involved in the inauguration. The upgrade displays TOTAL PARCO’s value of Performance-mindedness and holding the online event for the first time itself depicts the Pioneer Spirit value embedded within the organization.
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LEGAL LEARNING - PRINCIPLES OF FORCE MAJEURE | APNA HAI TOTAL
15 | THIRD EDITION - 2019
You might have come across the legal term “Force Majeure” – but what does it actually mean? Generally, contracts impose legally binding obligations on the parties, with a non-performing party being liable to the other in damages. However, the obligation to perform may be excused if a substantial change in circumstances renders performance practically impossible. The term Force Majeure is a French phrase that literally translates to meaning a ‘superior or greater force’, i.e., instances where recognized unforeseeable and irresistible events may prevent a contracting party from performance.
In commercial situations this would be taken to refer to an irresistible compulsion or coercion that has rendered either or both the parties to a contract physically unable to perform their obligations under that contract.
This phrase is particularly used in commercial contracts to describe any event adversely affecting the performance of the contract which is/are completely outside the parties’ control. A more comprehensive attempt at defining force majeure would be a fundamental change in circumstances brought about by an
unforeseen, supervening event not within the control of either party, which would effectively stop a party from performing its contractual obligation.
The main elements that are recognizable in establishing the occurrence of force majeure is that the event or condition itself must have been: (1) Inevitable; (floods, earthquake, fire)(2) Unforeseeable; (economic sanction, embargo)(3) External to the parties (strikes, lock outs, revolution), and (4) Must have made performance an impossibility and not merely more difficult or impracticable. (acts of terrorism, labour dispute, prohibitory government order/orders).
LEGAL LEARNINGPRINCIPLES OF FORCE MAJEURE
In an initiative to mitigate costs, the Procurement department opted to competitively source its major projects by publishing tender notices on TPPL’s official website, rather than advertising comprehensive requirements in a printed format within newspapers. Now tender notices can be accessed with just a few clicks upon visiting www.totalparco.com.pk! This has also resultantly worked towards increasing the efficiency of our processes, as every web based tender notice has led to saving costs by approximately 77%. Only the announcement of the tenders - with basic information - are published in newspapers now, in order to keep all interested parties apprised, whence they are also provided with the link to our website for further details. The latest tender notices are automatically shown and updated on the main landing page of the website as well, alongside the press releases, for interested parties to participate in. Through this step towards digitalization, TPPL has successfully managed to standardize both the template and procedure of the tendering process - drastically reducing the cost of the activity - and is able to share detailed information pertaining to the tender with all interested parties in a manner which is both efficient and productive.
16 | THIRD EDITION - 2019
COST-SAVING THROUGH WEB-BASED TENDER NOTICE | APNA HAI TOTAL
If you would like to subscribe to the upcoming editions of the publication via e-mail insteadof in a hard copy format, please let us know by notifying us on the following e-mail address:
$COST-SAVINGThrough Web-BasedTender Notice
A special thanks goes out to the following contributors of Apna Hai Total Third Edition 2019 for providing amazing content and playing their role in making this publication possible:
• Naveen Saeed • Nida Wasif • M. Salman Zaheer • Yumna Khan • Junaid Ahmed • M. Nasir Khan • Abdur Rehman
THANKYOU
